check_circle

Verified Customer

star star star star star_border

Lynette Beasley Palm Bay, FL

We are still having th problem but very seldom

4 years ago

check_circle

Verified Customer

star star star star star_border

Christobal G Musquiz El Paso, TX

So far have followed up on claims in a timely manner.

4 years ago

check_circle

Verified Customer

star star star star star_border

Helmut Behensky Surprise, AZ

should delineate plans for available coverages up front

4 years ago

check_circle

Verified Customer

star star star star star_border

helen gibson Fredericksburg, VA

amount allowed on new refrigerator rather low

4 years ago

check_circle

Verified Customer

star star star star star_border

Greg

Respond quickly when called about a problem

4 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Scott

The warranty doesn't cover the major incidents most of time. Very bad exceptions for most of major parts.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.

May. 26th, 2020

check_circle

Verified Customer

star star star_border star_border star_border

Margaret

I used my warranty a couple of times for the same problem and it never got resolved.

4 years ago

Reply from Choice Home Warranty

Margaret , please contact us 1.888.531.5403 for further assistance.

May. 21st, 2020

check_circle

Verified Customer

star star star star star_border

Karlene

They are professional. Good value.

4 years ago

check_circle

Verified Customer

star star star star star_border

henry Murrells Inlet, SC

sometimes great,sometime not so great because of denials

4 years ago

check_circle

Verified Customer

star star star star_border star_border

Richard Asadoorian Bend, OR

Can't reach them. Tried calling and was told to go on line. Not successful.

4 years ago

Reply from Choice Home Warranty

Please contact us directly at 1.888.531.5403 for further assistance.

May. 5th, 2020

check_circle

Verified Customer

star star star star star_border

Frank Sisneros Pocatello, ID

Had to wait to see if I was covered for a garbage disposal.

4 years ago

check_circle

Verified Customer

star star star star star_border

Robert Morgan Indianapolis, IN

Helpful more times then not. Have had a few issues

4 years ago

check_circle

Verified Customer

star star star star star_border

Srinivas Paidemarry Farmington, MI

Good service but many conditions apply for warranty

4 years ago

check_circle

Verified Customer

star star star star star_border

Marcia

Generally fixes problem; sometimes needs a recall

4 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Antwyn

Because they take your money each month but it takes 30 day to get a check for replacement of applicants

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Apr. 21st, 2020

check_circle

Verified Customer

star star star star star_border

Jane

Customer service was informative and speedy.

4 years ago

check_circle

Verified Customer

star star star star star_border

Fran

Easy to schedule and have successfully fix our products.

4 years ago

check_circle

Verified Customer

star star star star star_border

Rhonda T Hamic

covered items are less than items that are not covered

4 years ago

check_circle

Verified Customer

star star star star star_border

Elexsis

Experience with 2 claims was different but got done

4 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Andy Sundell

I have been waiting over two weeks to get my washing machine fixed. Their service has been horrible.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In recent review of your claim, our records show that the claim has been fully approved for repair by your technician.

Apr. 21st, 2020

check_circle

Verified Customer

star star star star_border star_border

Crystal

I had a technician to take my money and the issue was not fixed

4 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Apr. 7th, 2020

check_circle

Verified Customer

star star star star_border star_border

Star

Hit it miss finding a tech in my area.. Techs that have been found were great

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Apr. 7th, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

Sheree Welling Matteson, IL

Paid to have guts of toilet changed, and instead i got wet moldy carpet and oil stains and Rust stains on my carpet

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.
We regret losing you as a customer.

Apr. 2nd, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

Erika Atlanta, GA

I had to call multiple times to have any progress. I spent two weeks without hot water before the issue was resolved.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Apr. 2nd, 2020

check_circle

Verified Customer

star star star star star_border

John Fort Lauderdale, FL

The last claim went well. Others haven't been as quick.

4 years ago

check_circle

Verified Customer

star star star star_border star_border

William Morgan Hammond, LA

SStove repairs not completed as of this day, six weeks waiting for service!

4 years ago

check_circle

Verified Customer

star star star star star_border

Claire mcgrae

Choice would not replace my hot water heater

4 years ago

check_circle

Verified Customer

star star star star star_border

James Wade

Convience and Companies used. Quality of work.

4 years ago

check_circle

Verified Customer

star star star star star_border

Ian Horen

Decent coverages, but takes time for certain products

4 years ago

check_circle

Verified Customer

star star star star star_border

Margaret Pruitt

Dealt with the problem in a timely manner.

4 years ago

check_circle

Verified Customer

star star star star_border star_border

mack pickering

dont cover all repairs,and service people are not always dependable.

4 years ago

Reply from Choice Home Warranty

Thank you for your feedback. . We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website under User Agreement. We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Mar. 23rd, 2020

check_circle

Verified Customer

star star star_border star_border star_border

Lily

They are very slow to respond. My oven went out and it took them four months to replace it.

4 years ago

check_circle

Verified Customer

star star star star_border star_border

Derose

Sometimes I don't get the service I need and it comes out of pocket.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website under User Agreement.

Mar. 17th, 2020

check_circle

Verified Customer

star star star star star_border

Guia

When sending email for questions CHW response very quickly

4 years ago

check_circle

Verified Customer

star star star star star_border

jeanne cooper

they kept to the contract to fix or replace

4 years ago

check_circle

Verified Customer

star star star star_border star_border

Ritha Singer

Have called 3 times for same issue and had to pay a trip charge everytime

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Mar. 4th, 2020

check_circle

Verified Customer

star star star star_border star_border

Francine Cunningham

On occasion it has taken a lengthy time to acquire a technician.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Feb. 26th, 2020

check_circle

Verified Customer

star star star star star_border

Joan Marshall

Quickly respond to my needs with professional service.

4 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Monika Sobczak

The worst customer service possible, no follow up, not good contractors. Issues never addressed. Just terrible.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Feb. 26th, 2020

check_circle

Verified Customer

star star star star star_border

Monir

Service contractors/technicians' quality is not always good

4 years ago

check_circle

Verified Customer

star star star star star_border

Ruth E. Douglas

Contractor was on time and did completely great job.

4 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Tony Leombruno

Few claims are covered. The amount paid is often based on sub standard contractors.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website

Feb. 26th, 2020

check_circle

Verified Customer

star star star star star_border

Clifford

Very good service that came out almost right away.

4 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Arpa

Many things not covered. The service providers charge more than visiting fee because choice does not pay them.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on

Feb. 14th, 2020

check_circle

Verified Customer

star star star star_border star_border

Dale

They wouldn't cover the part for my refrigerator. They are just alright.'

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Feb. 13th, 2020

check_circle

Verified Customer

star star star star_border star_border

Keith

Missed appointments. Work was good. Some businesses would not work with Choice.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Feb. 4th, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

Imtiaz Khan

Very prompt and team looked very responsive and let the promise for timing. I had bad experience from last company

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Feb. 4th, 2020

check_circle

Verified Customer

star star star star star_border

Carol

I've been happy with the vendors they've sent out.

4 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

D Leonard

As usual, they don't cover it. You pay for the coverage, but when you have a problem they refuse to cover the issue.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on

Jan. 27th, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

Brooks

Bad service; 'we don't do emergencies'. Too long a wait time before name of service vender is disclosed

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jan. 17th, 2020

Choice Home Warranty Reviews