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Verified Customer

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April Kessler Aston, PA

Denied a claim and offered a gift card we aren't able to access for 20-30 days.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jun. 24th, 2021

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Verified Customer

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Fred fink Jackson, NJ

A lot of times with repairs a good portion is not covered

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear.

Jun. 24th, 2021

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Verified Customer

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Lewis Miller Virginia Beach, VA

They will not call me to talk about my refrigerator. I haven't had one since Tuesday. My food is spoiled

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that we have provided you with a satisfactory resolution, in which we are glad to report that you have accepted.

Jun. 24th, 2021

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Verified Customer

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Howard Karloff Denton, TX

service was ok from tecknitions but.some not so good

3 years ago

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Verified Customer

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Marcy Petros Mundelein, IL

Long wait times on phone. Problems with getting service repair on appliances .

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Jun. 24th, 2021

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Verified Customer

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Ruth A Price Austin, TX

Deal with unlicensed plumbers who do a crummy job, leaving a dangerous situation with customer.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jun. 17th, 2021

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Verified Customer

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E A SHESLOW Miami, FL

THE SERVICE PROVIDED VARIES WITH THE CONTRACTOR SENT OUT

3 years ago

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Verified Customer

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Charles Burgher Atlantic Beach, NC

Raised rates and deductible. Took two months to get small leak under sink repaired.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 21st, 2021

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Robin Rennells Raleigh, NC

Service is slow and terrible. I had to call about three times per day and was always told something different.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Jun. 17th, 2021

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Robb Georgetown, TX

Always the same sold me a warranty for a 15 year old home then when something breaks here comes the excuses

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Jun. 21st, 2021

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Verified Customer

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Shadia W Dearborn, MI

Has been having the worst experiences since January 2021. Had issues with my water heater and still not fixed

3 years ago

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Verified Customer

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Tobbie sexton San Antonio, TX

It took too long to get the tech to show up

3 years ago

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Verified Customer

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Gregg Miller Round Rock, TX

That was a generous rating as the repair took almost 2 months to be completed.

3 years ago Edited January 10, 2024

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Salome Woodward Bend, OR

They are not helpful. They send their tech over and then do not abide what he says. They refuse to compensate me.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jun. 21st, 2021

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Tammy Phoenix, AZ

I have waited almost 3 weeks to have my appliance repaired or replaced. Absolutely no one will help in anyway

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Jun. 21st, 2021

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Laura Mesa, AZ

I've been waiting a month and a half to get results on a broken washer and dryer

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Jun. 21st, 2021

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William Tucker Arlington, TX

I was charged service fee twice and have not been able to get a refund or a straight answer back from the company.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jun. 21st, 2021

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kelly Lavon Gaddist Summerville, SC

I've been having issues with them with keeping their appointments.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jun. 21st, 2021

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Verified Customer

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Sharron Fountain Hills, AZ

Would prefer to speak to a live person when making a claim.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 21st, 2021

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RAJEEV KUMAR Alpharetta, GA

Very frustrating and disappointing , My appliances are not working and they are not paying enough to fix these

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jun. 21st, 2021

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Holly Heffron West Jordan, UT

I have been waiting for almost a week for them to approve my claim to fix my a/c‚it'll in 90+ weather.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jun. 21st, 2021

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Verified Customer

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Madison Arlington, TX

My toilet broke upstairs and they didn't cover it or replace it.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jun. 14th, 2021

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Charlene Kullback Bella Vista, AR

took over a month to get information on my fridge. paid the $60 and never heard from the company

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that we have provided you with a satisfactory resolution, in which we are glad to report that you have accepted.

Jun. 3rd, 2021

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Lily Rosario Falls Church, VA

Techs have been in my house and my fridge still not working like it should.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

May. 24th, 2021

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Carolyn Russ Murrells Inlet, SC

I cannot get my gift cards for Lowe's and I have already purchased my microwave. This has been going on since March.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

May. 24th, 2021

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Verified Customer

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Cherlyn Cantonment, FL

Still haven't heard from the dishwasher fix it guy

3 years ago

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Verified Customer

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William clancy Pompano Beach, FL

Couldnt get my air fixed for day. Had to get another company to fix ou of my pocket

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

May. 24th, 2021

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HillaryParker Carter Lake, IA

Too long on hold; too long to get service; no follow-up when appointments get cancelled by service provider

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director. We regret losing you as a customer.

May. 24th, 2021

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Jones Dallas, TX

Horrible call for service for my refrigerator two technician show up different times but my refrigerator not working

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

May. 24th, 2021

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Joy Turner Colleyville, TX

Horrible. Did. It honor a claim and denied the replacement for a discontinued part. Costed me over $4000!

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

May. 24th, 2021

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Gayle Mahoney And San Antonio, TX

I've had to use my warranty several times with my pool which I paid extra for and I'm not happy.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

May. 19th, 2021

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Verified Customer

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Russell

Very good. I've used it once and they said that I reached my limit for that year.

3 years ago Edited January 10, 2024

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Verified Customer

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Pat Colorado Springs, CO

The quality is okay. Sometimes I get good service, sometimes I don't.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 19th, 2021

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Tami And Rick New Port Richey, FL

When we contacted customer support, we stayed on hold for quite some time.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 19th, 2021

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Margo Lexington, KY

Customer service always gets back to me in a timely manner.

3 years ago

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Beth Nacarato Miramar Beach, FL

I have had only one good experience with Choice Warranty. This pertains to the technicians that they send out.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

May. 6th, 2021

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Dawn Messina Sebastian, FL

Sometimes there is no contractor available

3 years ago

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David Barus Punta Gorda, FL

High copay. Mistakes in cost-fee share charges.

3 years ago

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Verified Customer

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Robert Johnson Conyers, GA

I appreciate the fast service and professional

3 years ago

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Verified Customer

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Edward And Jamie Fort Mill, SC

They're easy to do business with. My toilet was making a weird noise so a plumber came out and fixed it.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your positive feedback. We have shared your positive feedback to the Director of Customer Relations. We hope you will take a moment to update your star-rating to reflect your positive experience.

Apr. 20th, 2021

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Tameka Jonesboro, GA

When I called customer support they helped me immediately.

3 years ago

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Crystal Lanham, MD

My claim was denied and it is a nightmare to use the warranty with Choice Home Warranty I don't like the company.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Apr. 20th, 2021

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Verified Customer

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Barbara Olathe, KS

Fairly good but had to wait a week for washer to get fixed

3 years ago

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Verified Customer

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Linda Plano, TX

Always available- prompt at sending someone out!

3 years ago

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Verified Customer

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Arthur Chumley

Difficult getting contractors in this area

3 years ago

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Verified Customer

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Dona Feldhann

Took longer for a service person than expected

3 years ago

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Verified Customer

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C. Riley Upper Marlboro, MD

They do not really cover what they claim they will and don’t hold techs accountable for non-performance.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.

Mar. 17th, 2021

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Verified Customer

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Keiya Huguley Atlanta, GA

Had a customer service and issue with a tech and Choice on 2 separate occasions

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Mar. 17th, 2021

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Louise Mount Pleasant, SC

Quick to come out to assess but slow to return and finish the job.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Mar. 17th, 2021

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Jabari Henriques Greensboro, NC

Can file claim online and fast efficient response

3 years ago

Choice Home Warranty Reviews