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Michael Henderson, NV

I signed up and paid for 6 years warranty. I used them several times in the past and was very happy but recently i had an issue with no hot water. I called Choice and started a claim for no hot water. I thought it was a bad hot water tank. An air conditioning and plumbing company contacted me and set up an appointment. When he arrived i paid for the service call. The plumber checked my hot water heater and the water meter at the sidewalk vault. The water was turned off in my home but the water meter was running. He said there was a water leak at my house he tried to locate it but could not and left. Choice closed this claim. I had to request another claim for House Plumbing Problem "Might be a water leak?". Another plumbing company contacted me and set up a n appointment. Another Service fee paid. This plumber also said there is a leak and probably the hot water tank was still good. We walked around inside my house trying to locate the leak, he did not find it and was ready to leave. I told him several years ago i had another water leak and it was in the slab between my two bathrooms. They found it and rerouted the hot water into the attic above the hot water heater using Pecs pipes and ran it down the common wall between the 2 bathrooms and under the pedestal were the hot water heater is found the manifold of copper pipes that were run under the slab when the house was built. They cut and capped the pipe that feed the bathrooms hot water. I had the plumer open the already cut sheet rock on the side of the pedestal. he found the pipe that the water was flowing through. But he just left it and said they will make another appointment to come back and replace using Pecs pipe. They will find the hot water in the wall next to the Laundry room and run the Pecs pipe from a T connector in the attic hot water pipe back down to where the slab pipes are. They came back and first cut and capped the bad pipe in the slab at the manifold under the hot water heater's pedestal. The hot water heater was now working and hot water was reaching the kitchen. The bad news was my Choice Home warranty would not pay anything for ths fix as per my contract. Any slab pipe problems not covered. My bill from the plumber was a big dollar amount. Now i'm also stuck with a large water bill from my City.

1 year ago

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Bonnie northcott

Choice Home Warranty is the most reliable company I have ever used for home repairs. Very reliable and has always fixed all my calls in a timely manner. Last I had a water replace. I’m so thankful for the excellent and professional ethics of my repairman. Keep up the amazing job!

1 year ago

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janet cameron Lithia Springs, GA

I don’t like when I’m getting multiple conflicting reminders of when I appointment is and Choice will send out an appointment reminder confirmation and the actual company is unaware of this. This happened with the Georgia plumber on Friday Choice sent me a whole different time and date for a whole week in the future and the company still came Friday morning as scheduled.

1 year ago Edited January 10, 2024

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Nishith Dallas, PA

The service was great. The service was great. The service was timely. The technician was great. The technician was very cooperative. The work was done in timely fashion. And the machine runs pretty well now. It was a great experience. It was excellent experience.

1 year ago

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John Venturella Tulsa, OK

I have only had one instance requiring Choice to become involved. It was with the master bathroom. Everything was handled very professionally and the craftsman they sent was very thorough and precise in repairing the problem.

1 year ago

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Ayoung No-Gunter Alpharetta, GA

Our garbage disposal and upstairs air conditioner went out on one Saturday morning, and they did a good job finding a plumber pretty soon and a plumber came out on Monday. They weren’t able to find anyone to come fix our air conditioning unit till a week later. While I appreciate that they were able to make it happen, I wonder if they would’ve came out faster if something was more urgent, and would’ve appreciated it more if they could have.

1 year ago

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Lori Kooiman

The technicians arrived early, but called first to confirm it was ok. I liked that they came earlier than planned! The lead tech was able to quickly diagnose the issue and perform the right service to resolve the issue quickly. Everything was neat and clean when they left, and they were both very kind and professional.

1 year ago Edited January 10, 2024

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Gayle Jackson, MS

The technician they sent was easy to work with. Power went off after his diagnostics before he could get Athority to put Freon in my air conditioning . He was very nice to accept that I would call him when back on. I did and he came back authorized to put in Freon. He also put in a stop. Leak was not authorized at this time to look for Leake.

1 year ago

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Gilbert Middleburg, FL

Filed service request via internet. Received an answer with a company name and when they would be coming out. One company told me a problem and how it would be fixed and told choice a different story Took several calls to choice to have a different company come out and assist the problem, problem was fixed the second day after the new company came out. Customer service needed to be called several times and proof was provided about the tech statement to me was using there own service write up left with me. Saved me over $5,000 with the second company repair.

1 year ago

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David Pulaski, NY

For appliance calls. they were able to setup a technician for the service call very quickly. I recently had an issue with my water heater. they were unable to get a technician assigned but offered me to choose a technician and get reimbursed. Process was easy and refund was delivered in 30 days as promised. I have been very pleased for the last two years

1 year ago

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Verified Customer

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Hyacinth The Villages, FL

We have had Choice Home Warranty for almost 2 years and have used it about 4 times. I have found the technicians who have come to our home to be very courteous, knowledgeable, and hard-working. This company has saved me so much money as the co-payment of $65.00 is extremely reasonable. Also, the technicians usually come out within 48 hours.

1 year ago Edited January 10, 2024

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Bill

1 year ago

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Patricia Port Richey, FL

We had 2 service calls on the same day. One for a ceiling fan and the other for a garbage disposal. Both service people called ahead to let us know when they were coming. The ceiling fan service man was there as promised, friendly, efficient and neat. Great service call! The garbage disposal crew, as there were 3 repair men that came in… were friendly but we were concerned that something wasn’t right. There seemed to be some sort of issue that was being discussed just out of our earshot. When they left, the disposal worked just fine, but then the dishwasher didn’t drain. We had another person look at the dishwasher and he told us that something hadn’t been uncapped from the dishwasher that drained into the garbage disposal and that was why the dishwasher wasn’t draining properly. Thankfully this was an easy repair, and quite obvious to the dishwasher repair person. Why the garbage disposal crew hadn’t caught it is curious. One of crew passed out his card for further repairs and mentioned that he felt Choice had cheated him out of some pay a while back and he didn’t like it. I question why this should be discussed in front of customers.

1 year ago

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Verified Customer

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Gary Hazleton, PA

Repair service was easy to request. Service mad came out the day after I called. Diagnosed the problem, ordered parts to be shipped directly to me. Once parts arrived, service man came out following day and installed them. Total charge was $65.00.

1 year ago

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eileen flatt Chandler, AZ

I had Choice warranty a few years ago and was not happy with their service. The sales rep assured me they have a better service team now. So I signed up again with them. As of now see below I am still waiting to have the leak in my 11 year old side by side Maytag refrigerator repaired. The first tech Tam from Sears didn't repair it last month and today he came and I told him I wanted a different tech since he didn't fix it last month. I almost slipped on the water last night and almost being 80 years old this would not have been a good outcome for me. Luckily I didn't slip! I spoke to Ashley the supervisor at Choice and she assured me they will send out a different tech to find and repair my refrigerator.

1 year ago Edited July 19, 2023

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Corinthia

We like your service. And we tell people about your home warranty. The people’s you send out to service our appliances are very respectable n curiosity n friendly. The serviceman never tried to scam us and they guarantee they work. We are planning on getting a home security system from choice Home Warranty

1 year ago

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Anonymous

They had scheduled me and they said they had sent it to my email, I did not get that. So I was not here when the person came to do the repair. They ended up getting someone else out here and they did get it taken care of. The company itself stood behind their work because they did have to come back. My air conditioner was acting up. They they did support and everything went fine.

1 year ago

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Snowy

When I use the home warranty, I don't have to make a phone call, I just submit a claim online. They say, we give you an option, you can hire your own people to fix the problem and then we will reimburse you. Or we hire the people to fix the problem. Now when we try to get reimbursement, it takes forever. I still have not received full reimbursement yet since 2021.

1 year ago

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Rodolfo

I'm happy with Choice right now. I use it a lot and they always respond in less than an hour and a half, and their technician is always professional. They answer my questions right away and they're on top of my emails that I sent, so they respond also right away.

1 year ago

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Allen

They were good. Trustworthy. They showed up, they did the work and it's great. They were prompt the first time we used them when the garbage disposal froze up. They showed up, they did know exactly what they were gonna do and then they went and got the parts and did it. So it was fine.

1 year ago

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Rick

I've only used it one time. I called, they set an appointment up. I never talked to anyone and next thing I know I got an e-mail that says this is who's been selected and they'll be out at this appointed date and time. They showed up on time, did the work, I paid $75, they left. I'm happy.

1 year ago

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Theodore

They've always gotten something done if I had something breakdown. I had an air unit go out and they they agreed to fix it but it needed to be replaced because the thing they were going to fix it with wasn't going to last very long. But they didn't replace it. I ended up replacing it myself. Instead of their $900 that they paid the bill was $6800. All that wasn't all their fault. They wouldn't have had to fix it but I didn't want this happen again. So they did their part and in the contract.

1 year ago

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Debra

They're really good about following up on a claim if I have it or if I have questions or need to make changes in my policy or or things like that. I've used it several times, the most recent was when my microwave went out. They had someone come out to fix it, they did some work on it, they got it to work and then it went out again. So the company came back out and they didn't charge me or anything. They got the part and came right back out and fixed it and choice followed up with me several times on on how the status was and and it was pretty much flawless.

1 year ago

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Gina

The customer service agents don't completely understand issues, it's difficult for me to understand them. I have to beg to be transferred to a supervisor to get any reasonable action on anything. Just recently I had an immediate issue that needed fixing and they didn't have a service person to come and fix it, so I got authorization to have my own service personnel, and it was required that there was authorization before they fixed it. It was promised within 10 minutes, but it wasn't 10 minutes. No one ever called. So I had them go ahead and fix it because there was water damaging my house and then they said they wouldn't reimburse it because they didn't give authorization. And now I'm fighting with them about getting that fixed.

1 year ago

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Lonnie

I had a dishwasher sale and I called it in. The length of time it took to get a technician here I thought it was extremely long. Once he got here he was very capable and took care of the problem and ordered a part. I was without the dishwasher for about 3 weeks.

1 year ago

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Betty

When I placed a claim, they responded and then whoever the person was that was supposed to come out to do the job, they came out. I've had a lot of back and forth with them with respect to support. I had a problem with my garage door. There was an electrical outage that caused the garage door not to work at all. And I filed a claim and they denied that claim. I had to end up spending about $2800 to get my garage door replaced as well as the as the garage door opener. I was quite upset about that. With this recent claim that I had with respect to my water heater, I have to say that they were absolutely wonderful. My hot water heater was leaking and I ended up calling the plumber to give me some advice on what to do because water was everywhere in my utility room and that person told me to shut the water off to the hot water heater and I did that, called and reported it. And I was extremely pleased with the fact that they had someone out there that next day, which was a holiday, which was a Memorial Day. I could not believe it. I said they sent somebody out here on Memorial Day in order for me to get it fixed, and the guy did an excellent job.

1 year ago

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Shirley

I needed to use it a couple weeks ago. They sent the guy out here and the fan was locked and he unlocked it took him about 5 minutes and he didn't check anything else. It's not cooling enough. I have it set at 60 and it's about 74 in here now. They've always stood behind their warranty for me.

1 year ago

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Anonymous

Their online scheduling and filing of claims is excellent and very easy. The responsiveness of the companies that are contracted with Choice Home Warranty to service the claims has been good. So really the only negative I have is that when it says it covers replacement of your appliances, it doesn't. My dishwasher which was too old to be repaired and so they agreed to send me a check for about the cost of buying a new dishwasher. The person was fairly pleasant on the phone, but that really that wasn't a great answer to that issue. Other situations have been very good.

1 year ago Edited January 10, 2024

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DJ Bradford

I love Choice Warranty! The service has always been great for me and they usually have a technician at my home with 24 hours, 48 if its over the weekend. CW has saved me thousands of dollars over the years and I will continue to use them in the future. I highly recommend CW for a piece of mind.

1 year ago

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Charles Las Vegas, NV

After the initial call to Choice the reply from the company that’s going to be coming to your house could be a little faster. My last call was two days b4 I heard from anyone. But when they did call it wasn’t long after, approx. 1 day they were here. And too care of my problem.

1 year ago

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Shirley Vickinovac Lincoln, NE

My very first claim was for a breaker box. They had someone out within one day and the electrician fixed it. I paid my $65 and all was good. Then almost a year our AC was not working. I filed a claim online on Wednesday. This is in June in the midwest so not cool weather to be without any AC. Friday I called CHW to inquire about about my claim. They said they were unable to find a technician but would make it a priority. Wondering why it was not a priority already since they promise to find someone within 24-48 hours?! Said I would hear from someone by the next day (Saturday) In the meantime I got an email saying I could find my own tech for reimbursement option. I called around and got someone to put me on their waiting list; most said they do not like working with warranty companies, I now understand why! Monday morning a technician I had contacted said they could come out that am. Perfect!! Hit the start "reimbursement process" button in the email. Says "no longer available" so I called CSO, she said since I hired my own technician that they would not pay! I said what is the reimbursement process for then?? She told me that I needed their authorization first which I said by sending the email I had it. She said no. Asked to speak with a supervisor who told me that I could receive reimbursement. She sent me another email, totally different than the original email with different directions! Then they didn't want to reimburse me the difference from the $65 service fee. I said "where does it say that". They said since I hired my own technician they would not reimburse me the difference. I told them they had not found someone for the work, had to find my own technician. Still didn't want to reimburse me. I finally told them, cancel my contract since you broke it and give me my money back. Of course, they didn't want to hear that! It was a fight but I finally got reimbursed the difference. The original reason I bought the warrant was b/c my husband started to travel for his job and I knew I could not fix things if they broke down while he was gone. Lesson learned!

1 year ago Edited January 10, 2024

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Dan Glendale, AZ

received ok for a reimbursement of $547.00 for a repair of my washer. I received an email with a gift card for Lowes. We have already purchased a washer so do not need an e-gift card, we need a check so we can deposit the money to our savings account. there now seems to be a problem and I have t0 call back later to see if they can give me a check? I really can not use a $547.00 card I need too get this money back into my savings account.

1 year ago

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Dorothy

They got right on top of when I called about a problem and they got the people and they do the job and it was done. It was done quick and no problems. My air conditioning unit wasn't working and I had them call them. They had them come in and check it and they said it wasn't fixable, so we had to get a new air conditioner.

1 year ago

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Karen

Choice Home Warranty has always been able to find technicians for us. The last job was a Whirlpool frig/freezer and the verified tech came, evaluated, ordered additional parts and is returning Tuesday. I feel very confident all issues will be resolved.

1 year ago Edited May 6, 2024

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Victoria Winter Haven, FL

Fantastic getting washing machine fixed, for a problem with my garbage disposal the technician said it needed to be replaced which he did without any further charge. My plumbing problem was a different story. My toilet was backed up, had to call several times and finally given an appointment for over a week away. You can’t wait like that with an overflowing toilet! Disappointed

1 year ago

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Elsie De Leon Mission, TX

Prompt service,professional technician, resolved the problem. the washing machine had to be replaced, so CHW gave me a Lowe's gift card for the amount they covered. The only thing is, that I rarely shop at Lowe's. I bought my replacement machine elsewhere, so I would have preferred a generic gift card that I could use anywhere. Also, it did take about 30 days to get the card, so if I was using that money I would have had to wait 30 days when I needed the washer already.

1 year ago

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Bunny Garlington

I have had this company for 3 years and just signed up for 6 more! They are available and very fast to take my report of an issue. They assign it to a local company who get here very quickly. They resolve my issue and I have been pleased with the work performed!

1 year ago Edited July 12, 2024

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Ram Anbarasan

We needed service for our in-built microwave oven. Choice Home Warranty sent a technician to diagnose the issue, ordered the parts and scheduled the repair. The whole process could not be any smoother and painless. Highly recommend their service.

1 year ago

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James Las Vegas, NV

I received prompt service on my new claim my ac not working. But, it started working shortly after I filed the claim and I contacted CHW and cancelled my claim. The amazing thing it how quickly Choice Home Warranty responded..

1 year ago Edited January 10, 2024

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Reginald

Sometimes it seems as if there are too many rules regarding the coverage. Many items are not covered, such as the dryer door or something like that. They offered to reimburse me for having a profession replace it, but only for about $100. I also tried to get my washer fixed and while waiting for the parts it stopped making the noise so I left it.

1 year ago Edited January 10, 2024

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Alexandra

They get back to me very quickly and schedule someone to come out. I had a situation with my clothes washer and they sent out someone that they placed apart but it did not fix the problem and so then there were a couple of other people that were sent out and finally I think the third or fourth person came out knew what the problem was and fixed it. It was a difficult problem to diagnose apparently, but it did get fixed completely.

1 year ago

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Stephanie

I was able to schedule everything and it was just really easy. I was having some backup issues in my basement drain and I called to have somebody come take a look at it and they were able to get a plumber out to come get the drain going again. It did take an extra day longer than I anticipated, but it was able to get done fairly quickly and the problem was resolved.

1 year ago

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David

It's been very valuable. Been happy with the vendors that they've assigned to do the service work. We've used it several times in the past two years. We used it for a microwave that was not operating correctly. We also used it for repair of our HVAC unit and also for a hot water heater. They've been very responsive.

1 year ago

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Elizabeth Muscia Brighton, CO

Great service and fast. We had issues with the dryer, washer, and garbage disposal in the course of 2 weeks and everything was fixed quickly and according to what was advertised. I would recommend this type of warranty for every home owner!

1 year ago

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Robert Zvacek Jacksonville, FL

Liked responsive service to problems. Did not like that modular units (microwave/oven combination) that can not be repaired are not covered , only the module that is not functioning. Meaning that even though the entire unit must be replaced, you are compensated only for a portion of the total cost to repair. Additionally, payment is made in the form of a LOEW'S gift card. No where in the contract I signed is that mentioned. As a resul,t the payment you receive is not able to be applied to offset the total cost you incur to replace the unit.

1 year ago

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Michael Jones Bridgewater, NJ

I did not like that when I had a need to make a claim with a very narrow window of time frame to resolve the issue, which I explained repeatedly to the representative, I was told that I had to work through their system of reporting the issue, making the claim, then allowing them the time to find a service provider that would do the work and if they could not, then I could find a service provider on my own to do the work and submit the claim for reimbursement. This caused me to have the necessary repairs done much later-- four months later, after I had to repeat the entire process all over again, this time initiated in advance, so that I could ensure that the service provider they found would be able to do the work necessary, when I would be on site. Too, not every service provider referred, will work in every area. It seems more appropriate that the service providers would be more properly vetted to work in areas referred, and within the time frames required. Further, it would be ideal that homeowners could have the option to accept a service provider by CHOICE referral, or find a service provider of their own choosing, and have the reimbursement option upon making a claim. I was very disappointed by the initial response, it cost me time-- four months before I could get the necessary repairs done. It made me question whether or not my CHOICE Home warranty was a good investment. When I did get the necessary repairs completed through CHOICE Home warranty, I found that the service provider responded appropriately, in a timely manner as needed, and did a marvelous job. The claim was submitted, after I made the co-pay, and all is well. Make it easier for us as homeowners, give us the option up front, referral, or find our own, and get reimbursed.

1 year ago

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David Kozinski OK

I liked that the person from Skys Heating and air was very knowledgeable abut my problem my dislike was that he wanted to be proactive and change or fix something else but choice warranty didn't wat to be proactive and do that they just said fix what is broke now .

1 year ago

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Kazuaki Canoga Park, CA

after repair of request was made, related problem that was not made happened but unfortunately had to call another plumber to fix the new problem because the fix could not wait because water regulator went bad and water safety valve could not hold the water from shooting out.....can not fault Choice...

1 year ago Edited January 10, 2024

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Jackie Atlanta, GA

Let me start by saying I've filed twelve claims with Choice. All the assigned techs were professional and did fantastic jobs. That's the ONLY REASON for a 3-star rating. On 5-17-23 a claim was filed for pool services; I paid $15/month extra for this add on. A pool technician WAS NEVER dispatched. My contract ended 5-26-23. Choice offered the opportunity to find my own technician; 1) I hired Choice for that job 2) after reading negative reviews from people who did accept that offer, I declined it. Fifteen dollars monthly for 12 months is $180 for a service I never received. I requested a $180 refund. Of course I was told a refund would not be forthcoming. Next....Choice does not replace items that cannot be repaired, but instead offers a discount for the replacement item in the form of a Lowes gift certificate. My stove went out and Choice offered me a $339 gift certificate. My dishwasher went out....another lowball Lowes gift certificate offer. Lowes is your only choice if your appliance needs replacing. Lowes by the way STINKS...but that's another story for another day. I requested an increase of the $339 gift certificate. There's NO WAY I could have bought a new oven from Lowes (unless it was an Easy Bake oven) or anyplace else for that matter for $339. My request was denied. Therefore I am stuck using Lowes $339 discount gift certificate. I only hope the gift certificate is still good! In conclusion, 1) they never sent a pool tech (subtract 1 star) and 2) their replacement value for items is ridiculous (subtract 1 star). Choice Home Warranty is okay...provided you don't mind shopping at Lowes (BIG YUK) and can deal with discounts in the form of a Lowes (low ball) gift certificate offered for replacement items.

1 year ago Edited January 10, 2024

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Chip Burner Encino, CA

I have been a customer of many home warranties and they are all pretty shady based on my personal experience. First off, I will never ever sign up for any prepaid plan, even an annual plan. The worst of them all was Choice Home Warranty. I am new to Choice Home Warranty which is why I am a bit overcautious. While it is not my intent to file claims left and right, but when something breaks down you want them to have your back, so we shall see.

1 year ago

Choice Home Warranty Reviews