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Richard Lyons Jacksonville, FL

Scam company. Look at the number of lawsuits against this company. Agents lie on the phone and tell you everything is covered. But when you get your contract you find many items that are not covered. Perfect bait and switch. Now I want to cancel and they want to change me a fee etc. Even though the agents tell you that you can cancel for free anytime etc.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly. In a recent review of the policy i show that the policy was cancelled and a full refund will be issued.

Feb. 4th, 2020

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Janice Young Tallahassee, FL

Customer representatives mislead as to the offer and cost of service. I was told that the cost would be split up into 4 payments but the full amount was charged to my card. Also the policy that was emailed to me did not match what I was quoted. I would advise potential customers to steer clear of Choice Home Warranty. I am going to report your company to the Better Business Bureau.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you are not satisfied with our service, and we appreciate your feedback. In efforts to provide you with a satisfactory resolution, our Consumer Advocate will contact you directly to further address your concerns.

Jan. 30th, 2020

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John Hedgpeth Atlanta, GA

Garage door opener started acting up. Called Choice and they got someone out immediately. Very good service and positive experience.

4 years ago

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No Choice Prescott Valley, AZ

Microwave starts and stops. We are now on the FIFTH call. Order was lost once, cancelled by Choice once (?) we’ve held on the phone TWICE for over 20 min and then been disconnected. FINALLY Fed Up we told idiot rep to cancel our policy. He quickly transferred us to the “Retention” dept. Here, the friendly salesman sweet talks you. They basically won’t let you cancel. He baits you with promises of 2 months free—nope. That didn’t happen. Microwave still broken. No one at a Choice cares, good luck to you.

4 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Jan. 28th, 2020

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Anne Straun Charlotte, NC

Customer service is outstanding. The company they sent to my home to fix my heat is also outstanding, which was 24 hour heat and air.

4 years ago

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Trlene Columbus, GA

My plan is only suppose to be a total of $440 due to giving pymt info on spot & military discount so therefore I should not be billed 37.90 monthly for no apparent reason

4 years ago

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Ray Delorme Palm Bay, FL

The customer service representative that I spoke to helped us expeditiously and we got our hot water heater repaired very quickly. Thanks

4 years ago

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Pete C , GA

I just purchase the total plan from them, the policy they sent to me only mention the coverage is for platinum and gold plans. There is no mention for Total plan. I asked the agent who sold me the policy and he doesn't even know about different plans exist. I don't know whether it is a scam or not. They also sell you database to other companies. They keep on calling me with different products to buy, even I told them I don't want it, she still keep on talking wasting my time and my cell minutes.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.

Jan. 22nd, 2020

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GaryS Saint Paul, MN

I had a warranty that included the pool and hot tub option. When my hot tub stopped working in the winter I filed a claim. They denied the claim on the basis that my hot tub was an above ground hot tub and that was not covered. My argument was that the majority of hor tub owners would have above ground hot tubs. They said businesses such as hotels have in ground hot tubs. So why offer hot tub coverage to consumers? I was not informed when opting for the coverage that my hot tub would not be covered because it was above ground

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage. It may also be found on

Jan. 21st, 2020

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Kaushika. Patel Farmingdale, NY

Very prompt service. We get good serviceman. All representatives of choice home warranty are very helpful and curtious.

4 years ago

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Herbert White Woodbridge, VA

I like Choice but don't like their assessment of costs to replace appliances. my micro wave oven combo is $2500, Choice offered me 700 to replace it, based on their assessment that the average costs for replacing a micro wave oven combo is 599. I don't agree with their cost assessment. I think it should be higher. I couldn't find the same costs, don't know where they came up with that estimate.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jan. 21st, 2020

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Gotta Keep It Movin' Kansas City, MO

Quick & efficient service. Although it was my first time using CHW, the service was WAY better than American Home Shield.

4 years ago

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Jeff Jordan ,

Everything went well. Customer Service Representative was friendly & professional. He helped me with the best price that would satisfy me. Thanks Choice Home Warranty!

4 years ago

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Erin J Slaughter Hamtramck, MI

We called to have someone out to look at our washer. The man that came out was great, told us what was wrong, gave us a repair estimate and said he would submit to Choice to see if they planned to repair or replace it. We got a response from Choice stating there were no mechanical issues found and no repairs were needed. I responded thinking they had made a mistake and they responded with the same exact verbiage as the first email. I am very disappointed!

4 years ago

Reply from Choice Home Warranty

Although we regret to hear that you are not satisfied with the outcome of your claim, we appreciate your feedback. In efforts to provide you with a satisfactory resolution, our Consumer Advocate will contact you directly to further address your concerns.

Jan. 17th, 2020

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Wayne Ray Memphis, TN

I have been a customer for 3 years with CHW. On Jan 8, 2020, I called to report a hot water heater leaking. I finally had a service co come on Jan 13, 2020. The tech said the hot water heater needed replacing. He sent his report in and it was denied because they don't cover, "water holding tanks." I had to pay the service fee. Why didn't CHW tell me on the 8th that the heater wasn't covered? No hot water for a week is terrible! The service fee added insult to injury.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you are not satisfied with our service, and we appreciate your feedback. In efforts to provide you with a satisfactory resolution, our Consumer Advocate will contact you directly to further address your concerns.

Jan. 15th, 2020

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Eric Means Irving, TX

I’ve purchased warranty that serves no purpose if the work requested isn’t able to be repaired if you have an in ground pool vs an above ground pool.

4 years ago

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OCTAVIO St Louis, MO

STOP IS A SCAM !!!!!! IN THE LAST 2 YEARS I PLAID 2 CLAIMS THE FIRST ONE A ELECTRICAL PROBLEM THE GUY WHO COME SAID NEED TO REWIRE THE HOUSE AND WAS NOT COVER I CHECKED MY SELF AND WAS JUST A LOSE WIRE I PUT IN BACK AND WORK FINE SINCE, JUST DAYS AGO I CLAIM A PROBLEM ON MY AIR HEATHER SOME ONE CAME YESTERDAY MAKE ME WAIT 3 HOURS AND SPENT 5 MINUTES AND LEFT HE SAID HE HAVE TO SEND THE REPORT TO DAY I HAVE AN EMAIL SAYING THE HUMIDIFIER IS BAD AND IS NOT COVER SO I PAID 45 DOLLARS TWICE FOR NOTHING AND THIS STUPID WARRANTY GOOD FOR NOTHING

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We are here to provide peace of mind, save you time, and money by offering a one stop shop. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on

Jan. 15th, 2020

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Mrs Thompson Michigan City, IN

I was disappointed. Every item I needed repaired I thought was all a plumbing issue .one item that needed to be fixed ,choice said it wasn't listed as a plumbing issue

4 years ago

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Duane Neiner Prescott Valley, AZ

The service technician arrived at the appropriate time. He was able to solve the problem and take the appropriate action to make the problem go away.

4 years ago

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Tammy Glover Harrisonburg, VA

Choice was there for me when I needed them...thank you!! I recently had a claim on a Sunday and they were there for me!

4 years ago

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Byron Bartley Hixson, TN

Just had Choice out to repair second refrigerator, which I pay extra for coverage, had a leak in the cooling line, when repairman person called Choice the claim was denied because leaks are not covered, when I purchased the warranty I was told all repairs are covered, if not repairable it would be replace, The repair person said this is the only company that he has dealt with that denied a claim for this problem. I will be writing reviews on any site plus contacting the BBB.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. One of our Consumer Advocates will be contacting you shortly to address your concerns.

Mar. 29th, 2019

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Bert R. Dover, DE

I've been with CHW for 3-1/2 years. In earlier years we had trouble finding subs that would service our area. Seems to have improved. Renewing my policy for another 3 yrs.

4 years ago

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Real Estate Agent LaVerkin, UT

Horrible service. Furnace went belly up the day after our policy went into effect and CHW denied the claim saying, "it was a preexisting condition". It was the middle of winter and so according to CHW, we lived in a home that was not heated prior to our policy. When we bought the policy the representive pressured us hard to buy a five year policy...sure glad we declined...I wouldn't want to be tied to CHW any longer than the year we signed up for. There are better Home Warranty companies out there folks.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Jan. 9th, 2020

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C.Grayson Topeka, KS

The service was great. We were offered the senior discount, which was one of the reasons that we changed companies. Thank you Choice Home.

4 years ago

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Kenneth Tessman Arlington, TX

Choice refused to cover my refrigerator repair, leaving me with several hundreds of dollars in food spoilage. Tech rep came out and found a Freon leak. DON’T RENEW YOUR CONTRACT!! I HAD TO PAY $60 AND MY REFRIGERATOR IS STILL BROKEN. BOYCOTT CHOICE HOME WARRANTY AND TELL YOUR FRIENDS. POST IT ON FACEBOOK AND DEMAND A REFUND OF YOUR PAYMENT OR YOUR CO-PAY! 👎🏼😥☠️

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Jan. 9th, 2020

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Trisha The Colony, TX

They're good when it comes down to only paying a small fee to have service come out to handle your problem, but they do not replace the item with the same item that they're replacing it may be a less quality.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jan. 8th, 2020

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Ed Rhodes Quakertown, PA

Takes several days to have someone arrive. Some times, it is an emergency, clogged sinks, frozen pipes. If i can wait, I will schedule, if not, I go to local contractors.

4 years ago

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John Floyd Florence, SC

I took off work to open a beach house to repair a refrig. icemaker. A time was scheduled and I took off work to travel to the coast to open the beach house to meet the repairman at the appointed time. He did not call to say he was not coming, I wasted a day. Poor service. will cancel after repairs since I have already paid the $60 deductible. Be aware.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jan. 8th, 2020

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Taft North Charleston, SC

Excellent experience with CHW. A recent Clair was resolved within 24 hours. They sent a technician out within 24 hours of claim submission.

4 years ago

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Leroy Gonzalez San Antonio, TX

Very professional and very informative. Answered all my questions and explained the service they provide. Very satisfied

4 years ago

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Donna New Iberia, LA

I have 4 stars, because I have not needed to file a claim yet. My representative Al was very awful in explaining policy and getting me sign up for coverage.

4 years ago

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Alphonso Fletcher Columbus, GA

They are very reliable. My initial experience was bad, but I spoke with an agent and they corrected my problem on the spot and approve my claim thanks.

4 years ago

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Chuck Casey Humble, TX

My experience to date is limited to the selection process. I found the Choice people easy to work with and helpful. The process was painless

4 years ago

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William Bartlett Wichita, KS

Very difficult to get the to replace stuff that equivalent to the one that went bad! I don’t like arguing with the adjuster from New Jersey when they low ball the replacement item. It took several calls before we finally got a replacement equal to the item we have.this has happened every time we call in to repair or replace something!

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Jan. 3rd, 2020

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Daniel Port Orange, FL

Our claim for our leaking plumbing and damaged dry wall was denied. They went out of their way to make excuses for why they wouldn’t cover it. Even the repair technician they hired and sent out didn’t understand why they wouldn’t cover it. Terrible customer service, terrible experience. Zero faith in this company ever actually honoring their warranty. If we ever have another claim, I can’t wait to hear their excuses as to why they won’t cover it either. So far it’s been a waste of money.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on

Jan. 3rd, 2020

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nick Staten Island, NY

fast quick service no hassle received a call within one hour of putting my claim in with an appointment for the following day

4 years ago

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Sapan Polepalle Scarsdale, NY

I find it helpful to have some coverage for the home. On the larger items is sometimes difficult to get choice to reimburse me for defective issues, but overall it is better than having no protection at all.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Dec. 27th, 2019

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Karen L Mitchell Sparks, NV

I have been very pleased with HC. I have used them several times. The repairmen they send are so nice and professional.

4 years ago

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Charles Aransas Pass, TX

We had a Plumbing Problem which was corrected by Technician Isaac. He was outstanding in sharing the do's & don't regarding our problem.

4 years ago

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Mark Benton, LA

I was very impressed with their service. The whole experience was much better than I ever received through other home warranty companies!

4 years ago

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Sunnee Las Vegas, NV

Choice Home Warranty Service was fast and good. Although sometimes they can't repair it for you, but they will give you some compensation soon.

4 years ago

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Joel Wichita, KS

They refused pay for my repair. I called back and they sold me an extended warranty and asked me to wait 30 days to use it. After all they refused pay anyway saying that my problem is not on the covered. But they have the Plumber report since the first day! Choice Home Warranty is not an honesty company. They are tricky, racist, and no respect for costumers. Don’t do business with CHW.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. Please send your policy/claim number to as we would like to provide a satisfactory resolution for you. In the subject line, please advise “Best Company Reviewer”

Dec. 18th, 2019

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Bipin Patel Peachtree Corners, GA

Technician was on time and very helpful in providing heads up on arrival time. Knowledgeable person and did not require assistance. Hats off to him.

4 years ago Edited October 25, 2023

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Reno Fuhrman

I was mislead by 2 different agents who led me to believe that my recent claim would be covered. I paid a service fee & then the claim was denied. No work was done & I wasted more than a week for a vendor to diagnose my issue. I was hoping to at least be reimbursed the service fee. After I appealed, I was assigned a case manager who basically denied me on the spot. I asked to speak to a supervisor & was told that nothing further could be done after the case manager denied my appeal- extremely disappointing!

4 years ago Edited September 18, 2024

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Julie Michel Middletown, MO

They didn't disclose pertinent info and do NOT cover what they claim. Took 14 days to dispatch a company for a water heater. The company came 4 times to do more damage than was original claim. Busted walls, sewer backed up in to house and misdiagnosed water heater. 30 DAYS without hot water. Replaced, at their recommendation to find out it was a $12 part. Called in new claim this am, talked to a manager and specifically named Mounts Plumbing to never be sent to my home again. Guess who they dispatched this afternoon!!! 😡

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Dec. 16th, 2019

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Emily F. Peoria, AZ

Too many exclusions included and the coverage is not great! Had a water heater problem with the house I bought a year and half ago, and they would not cover the cost/expense of repairing or replacing the water heater. Have been a loyal customer with Choice Home Warranty for 7+ years with 2 claims! Make my premium payments on-time every month. Not fair!

4 years ago

Reply from Choice Home Warranty

We regret to hear that you are not satisfied with our service, and we appreciate your feedback. In efforts to provide you with a satisfactory resolution, our Consumer Advocate will contact you directly to further address your concerns.

Dec. 12th, 2019

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Mary Zaparoni Charleston, WV

Very easy to call and schedule a claim. The serviceman who has been called for my issues is always polite and explains everything he is doing.

4 years ago

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KB Lancaster, PA

Getting ready to cancel 3 policies. Choice will always find a way to deny a claim. I've been a client since 2015. I put in a claim for a shower leak (they said there wasn't one); a claim for a stove/gas leak (they said there wasn't one, and yet UGI had to come in, cap it off; and I had to buy a new stove) and a water heater venting issue (they don't cover vents). In each case, they charged $45 to tell me they couldn't do anything. That plus the annual fee .... not worth it. A ripoff.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on

Dec. 11th, 2019

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J daniels Atoka, TN

The service is quick and precise! Great service we only use them once so far it ok I dont like the review been so long I think it should be the customer's choice

4 years ago

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David New Port Richey, FL

Choice is a ripoff and a waste of money. They always try to find a way to NOT cover a claim. The door springs on my dishwasher broke and I was told that it was excluded from coverage. The customer service rep who took my phone call didn't tell me it wasn't covered so i had to pay the service charge and then be told. I appealed and it was denied. In my opinion it is a waste of money.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage. It may also be found on

Dec. 9th, 2019

Choice Home Warranty Reviews