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Tj Haynes San Antonio, TX

It took 17 days to replace our water heater. The account manager had no authority to do anything. The idea of a personal manager is a good one, but in practice it is a joke. I didn't even get my call returned. When I pointed out there were several hundred water heaters within 5 miles of my house, I was informed they were shipping one but it was delayed due to COVID. INCOMPETENCE IS NOT A SYMPTOM OF COVID. Shame on Choice for using the pandemic to excuse very poor service and operating systems.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Jun. 9th, 2020

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Carlos Costa Laurelton, NJ

Well the representative was knowledgeable and really pleasant to talk to - gave me their best discount available- made me feel special- Thank You

4 years ago

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Lee Strickland Springdale, AR

Warranty was very recommended, but ended up with address getting scrambled and sitting on hold for hours trying to fix it so that random address that isn't mine isn't insured instead of my house!

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. We are committed to providing a positive customer experience therefore, we appreciate your feedback.

Jun. 5th, 2020

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monica brooks Charlottesville, VA

Once you report a claim, its takes days before a tech or repair company is assign to the claim. Then you call choice home to get a script about the process needing more time. Then when the tech shows up, its takes days to get an approval to start repairs. I may switch to american home sheild....

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jun. 3rd, 2020

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Steve Apex, NC

Awesome ... Just started with Choice and I was so surprise with their quick response and the service I received from Daniel the electrican. Thanks!

4 years ago

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TRINH NGUYEN Richmond, TX

I had used a lot of home warranty company but i never had bad experience like this time. The title company bought this for us , we didn't pick it. It takes forever to get the approval for the repair....... Specially it is a AC problem in this hot weather in Texas.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. We are committed to providing a positive customer experience therefore, we appreciate your feedback.

May. 29th, 2020

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Charlie West Bloomfield, MI

Always quick to respond in a courteous manner. Contractors always provide a timely response with repairs made as required.

4 years ago

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Keith Lay Las Vegas, NV

This company is dishonest. They promised a policy that was for full replacement costs, then changed the policy to double cap and then changed it again to the standard policy. They promise everything but when it comes time for delivering on their promise they are no where to be found. I would not trust this company. If they cant get the contract right imagine how they will treat a claim! STAY AWAY

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.

May. 28th, 2020

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Marilyn Hockensmith Wooster, OH

I assumed when I went online and was given a work number that I would hear from someone buy two hours later I still have not received a call so my earlier great review is not so great now

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.

May. 28th, 2020

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ALLEN WILLIAMS Zionsville, IN

Very poor. Cant get claim people. Leave message and they are suppose to get back with you, this does not happen. I believe they do not plan on taking care of any claim filed and change claims people over and over hoping you will give up on the claim. I was warned never to work with this warranty by contractors and others who took out the warranty. I am not impressed with this company at all.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. We are committed to providing a positive customer experience therefore, we appreciate your feedback.

May. 22nd, 2020

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Phillip Cowards Vail, AZ

Do not have an opinion at this time. Technician could not fix the problem and day’s the microwave needs to be replaced. I will give you my rating and option once the microwave has been replaced and my rating and option will be based on how long your company contact me to have a replacement and how long it take for the replacement to be installed

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. We are committed to providing a positive customer experience therefore, we appreciate your feedback.

May. 20th, 2020

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Dianne Moore Valdese, NC

The plumber did a great job fixing our clogged pipes. He spent the time to check them from different spots to make sure that we would not have any back up problems again.

4 years ago

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Pamela Savage Las Vegas, NV

I wouldn’t even give them 1 star. They are horrible and cover nothing. They will find something to get themselves out of claim even though you are paying for a plus plan. They take forever to respond to claims. Customer service people know nothing and are very rude and not helpful. Trust me and go elsewhere. After my 3rd denied claim I cancelled.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. We are committed to providing a positive customer experience therefore, we appreciate your feedback.

May. 19th, 2020

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Johnny Fuentes Jacksonville, FL

Just signed so have no experience. Salesperson's tenacity and perseverance caught the sale. Pleasant and knowledgeable.

4 years ago

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Hilary Simmons Hyattsville, MD

They don't cover anything but the appliances and the one appliance they sent someone out to fix, the guy didn't fix anything but we paid him and you guys paid him for telling you he replaced a part that he did not in fact replace. A home filter to protect my home from sediment in the water isn't covered but you will replace a toilet if it cracks. This warranty is bogus and I will make sure I tell everyone not to get a warranty with you

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. We are committed to providing a positive customer experience therefore, we appreciate your feedback.

May. 15th, 2020

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Hans Scottsdale, AZ

As soon as you receive my call you jump to the task of selecting the supplier that will call me and tell me when he his coming to do the job

4 years ago

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Jilligans Bullhead City, AZ

Thank You for your service I received over the phone. Thank You for letting me know that I will now have a better plan then the one that I have now.

4 years ago

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Masudur Rahman Plano, TX

I had them come out here to replace the faucet on my sink. They were very nice and I like my new faucet very much. No problems at all.

4 years ago

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Jim Hunt, TX

Service tech said one thing and Choice said another. This is the second claim I’ve had and both experience have been horrible. They never call back, AC has been out for 6 days since the claim has been placed. I’ve been with other company’s that have worked out very well. These guys just have a script and stick to it. I believe they get paid for holding claims down. DON’T USE CHOICE!!!!!

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.

May. 8th, 2020

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Kendra Williamson Charlotte, NC

We have only had Choice Home Warranty for a few months now. We switched from our previous company because the rates were much better. However, we have tried to use the warranty plan twice now and both times the claim was not paid. I will be canceling our plan and going back to our old warranty provider. They might have been more expensive but at least they covered what they said was covered.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.

May. 8th, 2020

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Susan Smith Lafayette, LA

Fast easy set up for an appointment! Had one in less than 3 hours! With the repairs done the next day. Couldn’t be happier

4 years ago

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Christine Buttram Fort Worth, TX

I have read good things about the company. When we decided to choose them, they actually called us and got us an even better deal!

4 years ago

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Linda Maher North Little Rock, AR

Great Home Warranty Company. Fast service (same day), very pleased with my 1st claim. Have no doubt I made the right choice here. Thank you.

4 years ago

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Yohan J College Station, TX

We have Total Plan for over a year, last week we made a very first claim and was denied, because they said it is "not a normal wear and tear", compressor is supposed to last for 10-15 years. compressor is 8 years old and as a second owner of the house I get only 5 years basic warranty which expired April 2017. Since they found of about the unit being out of Warranty, Lydia C, our case manager is not taking my calls or replying to my emails. I have repeatedly told them we have a 4 months old baby in the house and it is now been 8 days without AC. Terrible Service.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.

May. 5th, 2020

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Customer Houston, TX

The process of filing a claim and getting questions answered is great but what I have had a problem with the actual contractors keeping their appointments or calling me back to reschedule to bring me the part ordered.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

May. 5th, 2020

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IB Blackman Phoenix, AZ

Week I filed a refrigerator claim in February or early March and it still has not been paid out yet. It took 2 months of me being without a fridge for them to say we will pay you out.. if and that's going to take 30 days!?? Oh did I mentioned three low baked the crap out of me. I had a $2100 refrigerator and was offered $500. After "negotiating" with a manager the highest she would go was $900. Guess no consideration for 2 months without a refrigerator..i still haven't gotten a check yet.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

May. 5th, 2020

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JULIO SANCHEZ

Always there when you need them. Quick to respond and all that have ever come to my home have been respectful and professional

4 years ago Edited January 10, 2024

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calvin pierce Merrillville, IN

Have had several claims over the past 3 years of our policy and it definitely piece of mind knowing things get taken care of when they break.

4 years ago

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Tamer Bebawy Burke, VA

Great service! Called to report a problem, received a call from Choice in the next day and then a technician came and solve the issue!

4 years ago

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Daro Lewis Center, OH

Horrid company! Rip off artists!! Claim on my $2200 refrigerator and they offered $389. They say: (this is from the contract) 16. We reserve the right to offer cash back in lieu of repair or replacement in the amount of Our actual cost (which at times may be less than retail) to repair or replace any covered system, component or appliance. Their actual cost, so they say is $389. When I challenged as to how do I replace my fridge for that amount they said they have access to wholesale items but cannot offer them to me. They finally offered me $600 for a "like features" refrigerator.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

May. 1st, 2020

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Elizabeth MATTHEOS Phoenix, AZ

Great service--quick response to initial contact and follow up was excellent. Service was on time and my request was quickly resolved.

4 years ago

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Jan Prasad Phoenix, AZ

I signed up for it. Frank M has given me a direct ph.no to call if I had questions. I wanted to change the effective start date and when I called. Voicemail asked me to leave message as star button was not effective to get the operator. No one ever called me back. I may want to cancel my policy as I am not happy with the response.

4 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. Please contact us at 1.888.531.5403 for further assistance.

Apr. 29th, 2020

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amber miller Independence, MO

I requested an HVAC professional come and look at the HVAC unit in my home based on two previous (within the week) techs who said it was not even serviceable at this point for multiple reasons. Your company has denied my claim! So, until you do the right thing, you will receive no positive reviews and in fact I will ensure that everyone I know chooses another warranty company!

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Apr. 29th, 2020

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Sherry Brass Grants Pass, OR

Choice home warranty is not so choice when it comes to areas such as heating and air, and electrical. They might send someone out to look but do not want to cover the problem. They are great at collecting their money though. Check around before you spend your hard-earned money. You may be better off without a warranty at all. Shifting blame on environmental happenings such as electrical surges tells me they are poor quality and are not for the customer.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.

Apr. 29th, 2020

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Maureen Chicago, IL

I have only had one repair so far and it was wonderful. Very fast scheduling and a very experienced and personable repair man.

4 years ago

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Jerica Johnson Albuquerque, NM

My experience with Choice has been quite poor. After a small leak in our roof, which fits under our policy coverage (ie limited roof repair), we were charged the service fee of $65 for diagnosis and then they said they could not cover the fix of the limited roof repair. I was then told that due to the inconvenience of this lack of coverage that a future service call would have the $65 house-call fee waived. When the time came that we made another claim, they denied every promising that over the phone. Very poor home warranty company and would not recommend.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Apr. 21st, 2020

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June Decker Summerville, SC

I appreciated the straightforward information, the timely response acknowledging my signing up, and the reasonableness of the cost.

4 years ago

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Amit Chandani Chandler, AZ

They made it very easy to file a claim and resolve a claim. The process is very simple. Within 2 days my issue was resolved.

4 years ago

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Shimi Ya Ya Las Vegas, NV

DO NOT PUT YOUR MONEY WITH THEM!!! Like scammers fraudulent company, they don’t cover anything! Every time I file a claim they send a company I pay service fee and then the WHOLE charge on the work, it’s basically you pay more then double! They deny any claim, even a very common one they denying. I had numerous home warranty companies in the past, some are bad some were good but CHOICE by far the most worst one ever. You are going to loose so much money with them. If I can help anyone from making this mistake I feel blessed.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website under User Agreement .

Apr. 21st, 2020

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Veronica Garrett Atlanta, GA

Great service most items are fixed by service provider. items not fixed payment received for replace. Have had other companies not as good give this company a try.

4 years ago Edited September 14, 2021

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Eric R. Mosely Newark, DE

Always been extremely prompt to respond and schedule quick appointments with satisfied results. Glad I have the Choice Home Warranty

4 years ago Edited September 14, 2021

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racy grant Little Elm, TX

We have hardly ever had a claim approved and when we have the service was terrible and Choice did not help get it taken care of. Even many of the service providers that Choice has called out have told me that other companies covered the things that Choice does not because the Choice policy is written to not cover hardly anything. I am telling everyone I know not to use Choice including all of the realtors I work with and home owners in our area in North Texas.

4 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Apr. 15th, 2020

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IT Nerd Springfield, IL

Had Choice for over 3 years and had 3 different issues with Plumbing Sump Pump went out, AC unit went out, and Fridge circuit board went out. All 3 Choice refused to replace and had to pay 100% out of pocket. Choice is a scam they will find any and every way possible to get out of paying for fixes and replacements. You will have better luck saving the $80 a month and putting that towards repairs etc.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you did not feel secure with our company. Choice Home Warranty can assure you that you had our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website under User Agreement.
We regret losing you as a customer.

Apr. 15th, 2020

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Ruth Nastase Odessa, TX

The Technician was outstanding and very thourough. I didn't have to wait too long for the service either. I would recommend Paul anytime.

4 years ago

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Bob Calhoun Falls, SC

They don't answer phone, don't return calls, response time is measured in weeks. If you have an emergency with one of your critical systems like heating/cooling and make emergency repairs while waiting on them to respond, don't expect them to cover the repairs. Read the fine print very carefully. When they do send a service tech, don't expect expert and timely service. I've been told by service personnel that their company will not work with CHW because they stonewall and delay payment way beyond reason.

4 years ago Edited September 14, 2021

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Apr. 13th, 2020

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Anna Ellis Memphis, TN

This is truly the worst company I have ever interacted with. I paid for a yearlong policy and they refuse to cover anything. On top of that, HORRIBLE customer service. Rude people who won't help at all, take days to return calls and all profess to be able to "do nothing" to help, even though they are case managers and customer service reps. I asked for a refund and they refused. Choice Home is a SCAM, do not be fooled by them. They will take your money and not pay to fix anything in your house.

4 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Apr. 13th, 2020

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Rhonda Henson Rolla, MO

Andy was very professional and it was a very good experience and I feel like I have a shield of protection over my home now at a very reasonable cost. Thank you for this service!

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, I have added all 6 free months to the policy. Please allow 24 hours for this to reflect on your policy.

Apr. 9th, 2020

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thoron barclay Tampa, FL

Company response within 24 hour with a qualified tech to attend to issue. Rep gave safety instructions in reference to COVID-19 . Thank you.

4 years ago

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Memphis7085 Memphis, TN

The premium is great, but I was quoted for an service fee of $65 and the representative told me he was going to send an updated contact reflecting the service fee I was quoted.Called he told me I should get it in 10 minutes as of yet no no updated information. Thinking about canceling the agreement. If you solicited my money and lied how can I trust you to provide great service

4 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Apr. 8th, 2020

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Judy O Perre Rochester, NY

Our hot water heater needed a gas valve replaced. The technician that they send out was very polite and honest. However, He said that not only did the gas valve need to be replaced but also the pilot light assembly because the newer gas valves would not retrofit into the exisiting pilot assembly. Choice Warranty would not cover both parts only the gas valve and the plumbers labor. poor customer service.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Apr. 7th, 2020

Choice Home Warranty Reviews