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Judy O Perre Rochester, NY

Our hot water heater needed a gas valve replaced. The technician that they send out was very polite and honest. However, He said that not only did the gas valve need to be replaced but also the pilot light assembly because the newer gas valves would not retrofit into the exisiting pilot assembly. Choice Warranty would not cover both parts only the gas valve and the plumbers labor. poor customer service.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Apr. 7th, 2020

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Mary Mohave Valley, AZ

Quick response on line to set up an appointment. Have not had the repairs on my dishwasher done yet. Cannot give full rating yet.

4 years ago

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Marsha Salem, OR

Claim was processed immediately but it took a couple of days before one of Choice's repair service could come to "fix" our refrigerator. It was fixed and now a week later it has stopped working again.

4 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Apr. 6th, 2020

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Mary Bast Nashville, TN

The salesman, Jason, practically swore on his life you would be able to find technicians in my area to do the work. My very FIRST CLAIM and you left it up to me to find a technician to deal with a warranty. Not an easy task. Everyone hates dealing with warranty companies. AND now I am at your mercy having to wait for reimbursement. This is exactly why I left my last home warranty company. I’m very disappointed.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.

Apr. 2nd, 2020

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Tim O'Reilly Phoenix, AZ

Choice has once again denied coverage for a claim. Indoor plumbing washing machine cold water faucet is not functioning and they call it a "hose bib" and they claim hose bibs are not covered. Time to finally cancel this coverage. Three claims in the last year have been denied or some excuse has been made to make me pay more than the service fee. American Homeshield is a way better company. Beware!

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. One of our Consumer Advocates will be contacting you shortly to address your concerns.

Mar. 1st, 2019

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Hoedi Gazaly Arlington, TN

Fast in scheduling the service appointments and the technicians that come out are fast and reliable So far, I am happy With choice home warranty!!

4 years ago

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Willie Scott Lake City, PA

It was grate the lady that I spoake with was very halpfull and she gave me a grate dell on my covrage thak you so much. Willie Scott

4 years ago

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Dissatisfied New Haven, KY

I have had approximately 4 claims submitted with Choice Home Warranty over the 2+ year I have been a member. 2 of the 4 have been denied due fine print in the contract. 1 was satisfied and 1 was negotiated up, however; I was still out of pocket an additional $100. I don't see the value with continuing with Choice Home Warranty when my current contract expires.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website under User Agreement.

Mar. 30th, 2020

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Michele San Antonio, TX

Customer service is great but when nothing is covered it doesn’t matter Just making monthly payments and paying service call fees and not getting anything repaired planning on canceling soon because I could use all this money to actually get my home repaired

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website under User Agreement.

Mar. 30th, 2020

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Cindy Rockford, IL

We decided to try Choice Home Warranty and that was a mistake! We had two claims with them, a dishwasher and a water softener. They did NOT repair either appliance and did not replace them. So we essentially paid 5 months plus the service fees for nothing! I think they may be a scam. I also found out after, that they have several BBB complaints.I wish I had known this before getting scammed myself.

4 years ago

Reply from Choice Home Warranty

Thank you for your feedback.
We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.
Kind Regards,
CHW

Mar. 26th, 2020

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Sandy Kenosha, WI

Richard K was very knowledgeable. We received an additional discount when I told him we are seniors. This is a great deal.

4 years ago

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Bevelyn Harper Lawrenceville, GA

Out of the three claims that I have put in...ALL were denied. A "water line" is not covered in a refrigerator. Garbage disposal broken bearings are not covered (possible corrosion & normal wear & tear) *8yr old disposal. Freezer not completely freezing...yep...condenser not covered. Therefore, there is NOTHING positive I can say about CHW. Also, two contractors that were called out insisted they did not have a relationship w/CHW. They wanted their service call money up front. Not the $45 CHW charge.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website under User Agreement.

Mar. 23rd, 2020

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Jaime Burnett Kansas City, MO

I am extremely dissatisfied with the service I have received. Nothing seems to be covered after the technician comes to your home and Choice blames the issue on you so they do not have to fix it. I am stuck with broken items, but have paid my warranty premium in full. I am not sure what I am paying for if I am not able to get anything fixed. I really hope they do what's right and take care of the issues I have

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website under User Agreement.

Mar. 23rd, 2020

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Songia Lawrence Hazel Green, AL

Had someone come out to perform an electrical work on my stove hood. They couldnt get to the fuses. I paid $45, but they did not fix it. Now, have another appointment with another company and it say to have $45 payment. WHY? I dont think i should pay twice.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In recent review of your claim, our records show that your issue has since been addressed.

Mar. 23rd, 2020

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hussam jaber Richmond, IN

We have made a claim on our heating system that has an issue with. that wanted us to pay over $2100 to get some parts replaced. not sure why would any one pay for parts and labor if the unit is covered under warranty. i will never do business with them or recommend any body to do so. i contacted a contractor and he did state this should be under warranty! if there's a zero start i'd give it to them. very unprofessional.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website under User Agreement.

Mar. 23rd, 2020

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Nancy Fielding Salisbury, NC

Have only filed one claim and received a quick response. Am now awaiting parts for the repair to be completed. No complaints so far.

4 years ago

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Dixie Parker Memphis, TN

I liked the customer rep. He was very helpful and professional. He answered all of my questions and had a great personality.

4 years ago

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Irene Deosa-Parsons Merrimack, NH

I spoke with Richard K, he was informative about your services and made sure all of my concerns were completely answered!

4 years ago

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Larry Smith Grand Rapids, MI

Very good experience. He called us back when I couldn’t talk on his original call. He gave us the information and answered our questions.

4 years ago

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CeeJai Johnson Locust Grove, GA

The representatives on the telephone are courteous, kind, and respond quickly to claim requests. I've had to use them twice.

4 years ago

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Jacob Garrison Houston, TX

The technician that came out was very knowledgeable, helpful, and patient with the service and all my questions. Would recommend to anyone in need of a plumber

4 years ago

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John Ocala, FL

The tech assigned from Sears Home services "Chris" was excellent, professional, knowledgeable & ontime. Great experience with him.

4 years ago

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dustin ridenour Cherokee, KS

Quick customer service and quick to arrive, wish parts would have came faster but what can you do there. All in all 5 stars though.

4 years ago

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Mercedes Myers Canton, TX

Well I filed a claim with yall, my very first claim and it was denied because my ac unit was 10 years old and not 12 years old. So I will end up having to pay for my whole AC by myself even though I pay for your services. I am very unhappy. makes me wonder if my next claim will be denied too.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website under User Agreement.

Mar. 11th, 2020

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Ruth E West Porter, TX

I wish that when I described my problem to the person to set up the claim he had told me then it wasn't covered. I did not realize it fell under that clause. all he had to do was tell me then and I would have said OK. But he set it up for Sunday. They didn't show although the guy said he called (he didn't I was here). When they showed up Tuesday and I paid for it you said it wasn't covered. Why couldn't you have just told me that when I called the first time. I'm on a fixed income and $45.00 means a lot to me.

4 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Mar. 11th, 2020

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Wally J. Phoenixville, PA

Make sure you file a claim correctly even if you have an emergency. You will risk the bill not being covered. 3 rating based on amount of claim covered and forgetting about the initial terrible customer service.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Mar. 6th, 2020

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Brett Cape Coral, FL

Customer service was super easy and the company that they sent did a great job love you guys I tell everybody about Choice. THANK YOU

4 years ago

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EVELYN Saint Paul, MN

Very prompt service response and quality of technicians have greatly improved over the years since I am a customer of CHW.

4 years ago

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Sande Vaughan Pacific, MO

This is the second time they told me an appliance was not covered All that happened with CHW sending out a plumber was it cost me $60..Unless you have time to read their whole book of covered items I suggest you do NOT buy it. My hot water heater itself was not covered...only the components! With the refrigerator they don't cover it if water is leaking from it. I definitely will not renew it! I had American Home Shield Home Warranty before and was very happy with it.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website.

Mar. 3rd, 2020

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Susan Ruidoso, NM

Up front with best offers - pleasant does not try to sell you more than you want, this is my second current property with Choice

4 years ago

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Cameron Halversen Kaysville, UT

I like how quick the team at Choice Home Warranty set up an appointment for a repair on an item covered by the warranty. Thank you.

4 years ago

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David Gray Bend, OR

Your company makes it too difficult to link up with qualified contractors and/or technicians in a timely manner. You offer the alternative to recruit a contractor/technician of the customer's choice. The problem is that no qualified alternative practitioner as even agreed to be the go-between with me and your company, even if I guaranteed to pay their repair bill up-front.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Feb. 26th, 2020

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Patricia Estrada Bullhead City, AZ

Positive from the very beginning (placing my claim) to the arrival of the tecnission who fixed our plumbing issue. Thank you Matt.

4 years ago

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Dianna Wilson Mahomet, IL

My furnace quit. CHW found someone to come out and fix my furnace. All I had to do was pay the guy $60.00. He fixed it and left.

4 years ago

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Wilson Boston Barrington, RI

Hello James O, You keep ignoring my communication. Every claim become an appeal process. They hire low class criminal technicians... WASTE OF YOUR TIME, PATIENCE & MONEY. I PAID THEM ALMOS 4,000.00 CASH, THEY REPLACED A TEN DOLLARS FUSE ON THE MICROWAVE & STILL NOT WORKING!! I bough new stove, New microwave, new toilet out of my own pocket because home choice warranty won't cover. Criminals with licences to screw Families.

4 years ago Edited September 14, 2021

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Feb. 26th, 2020

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victor Ponte Vedra, FL

I am landlord I am happy with the services. All the communication is easy and fast. One suggestion the contractor need to be near the properties maximum 15 miles.

4 years ago

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Sammy At Frisco ,

If you are looking for an affordable home warranty with a supportive team behind it, then its the CHW. They really deliver when you need them!

4 years ago

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SANDRA DIOR Colts Neck, NJ

THIS TIME UNDERSTANDING THAT I AM 72 YEARS OLD YOU GOT SOMEBODY FOR MY HEAT QUICKLY. YOU GUYS ARE USUALLY GREAT TO WORK WORTH AND I THANK YOU FOR THAT.

4 years ago

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Shirl Green Valley, AZ

Do not select this company as a home warranty They do not provide what they say read fine print they say they cover water heat yes parts not the tank really what parts do you need to cover if not the tank they fine reasons to not cover You must maintenance you’re heating every year and have proof to that fact that you have done it and pictures even so I still don’t warrantee your heating unit if you have all that proof they will not cover !! Deceitful praying on older people like seniors

4 years ago Edited September 14, 2021

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We are here to provide peace of mind, save you time, and money by offering a one stop shop. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on

Feb. 19th, 2020

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Dan Ching Phoenix, AZ

Val, the plumber, did an excellent and efficient job to fix my plumbing problem of sewage blockage, thank you for providing such a good plumber.

4 years ago

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Bob M Tappahannock, VA

I was very Impressed with our salesperson Natalie as she was dedicated and very knowledgeable about the options available to us.

4 years ago

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Dana Sewell Oklahoma City, OK

The company denied to fix my plumbing issue. In speaking directly to the plumber, I was told by him to save my money and fix the things that are broken myself because from his perspective, the company always finds a way to get out of covering the cost.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage. It may also be found on
Upon review of your specific claim, the failure that occurred to your unit, is not “Included” in accordance with the terms and conditions of our policy. Although this type of failure wasn’t covered under our policy terms, this is only 1 out of the 15 systems and appliances in which we provide coverage.
Therefore, if another unit/system/appliance breaks down due to normal wear and tear, please contact us at 1.888.531.5403 and we will be here to place a cl1aim for you or visit where you can place a claim online.
CHW

Feb. 14th, 2020

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KJ North Richland Hills, TX

The advocate who contacted me after my online quote was very knowledgeable, efficient and helped me save even more money.

4 years ago

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chul kim Sun City Center, FL

Excellent. Very attentive and efficient handling claim. I would recommend Choice Home Warranty to all of my friends in my area.

4 years ago

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Cathy Sparks, NV

Most of the people I spoke with were kind. A couple informal. Azfar was considerate with explaining the recall from Samsung.

4 years ago

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Glenda McGaughey Chicago, IL

Lamont did a great job. He was polite respectful and on time. Explained the problem and what he did to fix the problem. Everything is working good

4 years ago

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Jennie Dove North Fort Myers, FL

This company does not honor its pledge. We had a 3 year old high end LG refrigerator in which their low level tech indicated we did something to it which was not the case there was no griefence process to resolve I am cancelling and encourging everyone in my development to do the same as I am a member of the Board!!!

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. Please send your policy/claim number to as we would like to provide a satisfactory resolution for you. In the subject line, please advise “Best Company Reviewer”

Feb. 7th, 2020

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Bill Jones Inverness, FL

have had three claims with Choice Home Warranty. Repair of oven, excellent. Microwave replacement, excellent. Dishwasher replacement, horrible. The person I dealt with for the dishwasher problem offered $169 then $200 plus and eventually going up to $349. CHW uses a mysterious value to replace the dishwasher, your cost. Since you don't replace, using your cost which is less than retail, seems arbitrary and unfair to the customer.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Feb. 6th, 2020

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Kevin Denny Downingtown, PA

Worthless warranty. They use hidden clauses to deny any claim submitted. Rust is one common reason to deny any claim. What HVAC unit (where outside handling unit is outside) does not have rust? Do not use Choice Warranty if you expect any service or coverage of the appliances you want covered. They are not going to repair or replace in either case.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on

Feb. 4th, 2020

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Bernie silva Keller, TX

Original install worked fine but apparently when They installed it it loosened the rest of the plumbing so all the connections were leaking. The response back was slow, but They made it good.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Feb. 4th, 2020

Choice Home Warranty Reviews