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Verified Customer

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Jimmy Summerville, SC

Choice Home Warranty is extremely quick and fast to set up the service.

3 years ago

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Verified Customer

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Jerry Spring Hill, FL

They responded rapidly and had my problem fixed within twenty four hours.

3 years ago

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Verified Customer

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Jackie San Antonio, TX

I've had an issue with the dishwasher, I've been waiting on parts to fix the dishwasher for over a month now.

3 years ago

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Verified Customer

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Vilija Land O Lakes, FL

I had some trouble a few times getting through to customer service but usually they're pretty good.

3 years ago Edited January 10, 2024

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Verified Customer

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Barry O'fallon, MO

Each time I've called someone has always responded or returned my call.

3 years ago

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Verified Customer

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Donald Charleston, SC

I placed a service call for the microwave and it was done the very next day.

3 years ago

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Verified Customer

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Eddie Fort Worth, TX

Every experience I have had with Customer support has been great.

3 years ago

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Verified Customer

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Xin Mesa, AZ

The customer service is easy to use and it's convenient and fast.

3 years ago

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Verified Customer

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Jairo Knoxville, TN

Needed to repair my garage door and the process is pretty easy.

3 years ago

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Verified Customer

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Anonymous Decatur, GA

They had an employee come out within twenty four hours of making the claim.

3 years ago

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Verified Customer

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Glen Van Alstyne, TX

Customer support has been fast to respond and send out great service people.

3 years ago

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Verified Customer

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Mark Landreth Myrtle Creek, OR

Had a problem with my furnace and they came out and fixed it within two days

3 years ago

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Verified Customer

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Clarence Dandridge Oklahoma City, OK

On occasions it takes forever to get someone to repair the problem that you are experiencing.

3 years ago

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Verified Customer

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Marilyn Massaro Clearwater Beach, FL

I Have had to use twice. Both times had great results and service

3 years ago

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Verified Customer

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Jackie Lamar Gray Jacksonville, AR

The company is very responsive service & deliver excellent customer service.

3 years ago

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Verified Customer

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Sandy SantaBarbara Evans, GA

Prompt response to calls. Friendly Customer Service representatives.

3 years ago

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Verified Customer

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William Picciotto Pittsburgh, PA

Handle claims very quickly with very good repair technicians

3 years ago

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Verified Customer

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Vani Kalyanaraman Saint Louis, MO

Did not show up yesterday. This was for an appt at my daughter’s house. In Dina Avenue. . No phone call , no message

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

May. 6th, 2021

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Verified Customer

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Brent Midkiff Port Neches, TX

My Fridge is still down after 26 days. I've had a bad experience with a technician. And with the mixed messages between choice home warranty, emails and the techs working.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

May. 6th, 2021

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Verified Customer

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uzma qureshi Gainesville, VA

Customer service is very poor.didn’t fix the microwave and other issues remain unresolved. Very disappointed and not recommending to friends and family

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

May. 6th, 2021

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Verified Customer

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2002 Cherri Drive Falls Church, VA

Prompt responses. I have reached out two times for the plumping. Best service.

3 years ago

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Verified Customer

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Lakeisha Horton Middle River, MD

I really like CHW. But I really like the price increase of the deductible.

3 years ago

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Verified Customer

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Terry Charleston, SC

Excellent technician came out and provided good service for our refrigerator.

3 years ago

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Verified Customer

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Cameletha Duncan Jacksonville Beach, FL

When there is a problem they work with me until the issue is resolved.

3 years ago

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Verified Customer

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Anonymous Suitland, MD

Choice is dependable and customer service is very knowledgeable.

3 years ago

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Verified Customer

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Jim Madison, FL

They told us to find our own repairman and then when we sent the bill to Choice they first refused to pay the bill but eventually did.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Apr. 20th, 2021

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Verified Customer

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Cortesia Romulus, MI

I have put in a claim for electrical problems within my kitchen and they can't find anyone to come out here to see about the problem and it's going on two weeks.

3 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Apr. 20th, 2021

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Verified Customer

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Sukumar Ashburn, VA

They quickly came in and resolved the problem. I was very happy.

3 years ago

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Verified Customer

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Robert Clermont, FL

When I called for assistance the appointment was set up for the next day.

3 years ago

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Verified Customer

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Alireza Annandale, VA

Customer service is very responsive. I have used them and the process was fine.

3 years ago

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Verified Customer

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Opeolu Florissant, MO

Every time I call they always find a solution to whatever my problem is.

3 years ago

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Verified Customer

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Felix Perrine, FL

I had a couple appliances repaired and replaced and it was good, I was happy.

3 years ago

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Verified Customer

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George Albany, NY

I've only used it twice but they have done what they said they're going to do.

3 years ago

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Verified Customer

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Barbara Pikesville, MD

Usually when I call it whatever issue I have they get on it right away.

3 years ago

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Verified Customer

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Ava Sharon Hill, PA

It was good customer service. The company they used to send out here had good customer service as well.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team.

Apr. 20th, 2021

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Verified Customer

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Gary Port Charlotte, FL

I called and they took care of my problem just right then and there.

3 years ago

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Verified Customer

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Renita Washington, DC

I have no problem with the customer service. The service has been excellent.

3 years ago

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Verified Customer

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Janice Riverview, FL

3 years ago

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Verified Customer

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Carroll / Nancy Hodges, SC

They sent somebody out as soon as they heard what our problem was.

3 years ago

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Verified Customer

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Tamer Gaithersburg, MD

When I used my home warranty it was fast and very efficient.

3 years ago

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Verified Customer

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Michael Brownsville, TN

They're very prompt in responding to my request for services.

3 years ago

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Verified Customer

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James Houston, TX

Excellent response to problem and problem solved in first visit.

3 years ago Edited January 10, 2024

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Verified Customer

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Anonymous Forest Park, GA

I had a plumbing problem. They were prompt and professional.

3 years ago

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Verified Customer

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Shelby J Louisa, VA

They responded to me when I called them and sent somebody the same day.

3 years ago

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Verified Customer

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Steven Houston, TX

The technician was very thorough would highly recommend his work.

3 years ago Edited January 10, 2024

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Verified Customer

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Virginia Detroit, MI

I chose to go with Choice Home Warranty because of their price.

3 years ago

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Verified Customer

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Sheila Richmond, VA

I haven't had any problems with the services. The people seem to know what to do.

3 years ago

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Verified Customer

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Devaji Charlotte, NC

My fridge broke and they gave me my money back for a fridge.

3 years ago

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Verified Customer

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Roger Campe Conyers, GA

Two out of the first three Technicians they hired had to be replaced. And it takes 3-5 Weeks to get the Repairs completed.

3 years ago

Reply from Choice Home Warranty

Thank you for your feedback.
We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Mar. 25th, 2021

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Verified Customer

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Richard Tubbs Midland, TX

Fast response, excellent communication, service personnel know their stuff.

3 years ago

Choice Home Warranty Reviews