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Verified Customer

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Martha Kimbrell North Little Rock, AR

Great experience. I called and they got back with me within 10 minutes

3 years ago

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Verified Customer

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Richard A Bennett Port Arthur, TX

They have taken care of everything from heater,washing machine, and furnace.

3 years ago

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Verified Customer

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Deb Spencet Summerville, SC

Everything went exceptionally well from my first contact to job completed.

3 years ago

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Verified Customer

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Carline Hanna Delray Beach, FL

They were pretty good. Need to work on placing people on hold.

3 years ago

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Verified Customer

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Heidi Martin Clearwater, FL

Quick to respond and quick to complete the issue. Friendly and professional

3 years ago

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Verified Customer

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Jeffrey E. Zink Naples, FL

I had one good experience and one very bad where they improperly denied coverage for no valid reason.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Mar. 17th, 2021

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Verified Customer

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Corey Jones Waukegan, IL

Every time we had and issue they were right on top of things

3 years ago

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Verified Customer

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Gerald Patnaude Ladson, SC

Were very helpful and quickly responded by sending a technician out.

3 years ago

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Verified Customer

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Anonymous Carmel, IN

CHW sends a technician the following day or the day after, amazingly fast!!

3 years ago

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Verified Customer

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Anonymous Florissant, MO

We were satisfied with their response. The technicians were very professional.

3 years ago

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Verified Customer

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Patricia Upper Marlboro, MD

I just used in about three weeks ago they came the next day.

3 years ago

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Verified Customer

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Daniel Lake Grove, NY

Our heat went out and they were very responsive and very timely.

3 years ago

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Verified Customer

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Monica And Jonathon Fort Worth, TX

I like the quick response that I received when I had to do a claim.

3 years ago

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Verified Customer

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Richard Chandler, AZ

I've only had to use them once they were excellent and quick.

3 years ago

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Verified Customer

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Anonymous Charlotte, NC

Very punctual. Garbage disposal was fixed on time. It was good.

3 years ago

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Verified Customer

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Anonymous Sterling Heights, MI

I need some work done and everything was done quickly and efficiently.

3 years ago

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Verified Customer

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Anonymous Oxon Hill, MD

The first time I used the service they were not so great but it was better this last time.

3 years ago

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Verified Customer

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Anonymous Kaufman, TX

I have always experienced a fast turnaround and good service.

3 years ago

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Verified Customer

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Andre Chicago, IL

They did respond within a reasonable time and all of my issues were addressed.

3 years ago

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Verified Customer

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Relford York, SC

They have a quick response time for claims. But the customer support over the phone isn’t that great.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Mar. 17th, 2021

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Verified Customer

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Kristyn Warren Macedonia, OH

You guys are pretty great. You responded within a day, it was very quick.

3 years ago

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Verified Customer

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Rita Greenville, NC

I was having some problems with my gas furnace and they were very professional.

3 years ago

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Verified Customer

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Calvin Missouri City, TX

Had a pipe break in my house and no one showed up and I had to pay to get my pipe fixed because I had no water for a while weak so I cancelled my warranty.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear about the issues with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations. We regret losing you as a customer.

Mar. 16th, 2021

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Verified Customer

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Jian Gainesville, FL

It did take a long time to get the washing machine fixed but the second time I used them it was pretty good.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Mar. 16th, 2021

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Verified Customer

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Kendra

I have been on hold for a total of 4 hours with choice home and was finally told I would receive a call back. I never did. My contract was misrepresented.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Mar. 11th, 2021

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Verified Customer

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Telma Washington, DC

They attend to me immediately and the people they send are top notch.

3 years ago

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Verified Customer

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Daniel Denver, CO

Seven days is too long to get a repair scheduled. The service person was good but the reps are not so good.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Feb. 25th, 2021

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Verified Customer

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Lifei Allen, TX

Our service call went pretty good. We had a rekey service and it was good.

3 years ago

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Verified Customer

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Nira Winston-Salem, NC

Technicians come quickly. I am very pleased with my new faucet.

3 years ago

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Verified Customer

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Agnes And Robert Florence, AZ

Pretty good about getting qualified people. They’re here the next day and fix it.

3 years ago

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Verified Customer

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Anonymous Brighton, TN

It’s pretty easy. We had a problem and they fixed it quick.

3 years ago

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Verified Customer

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Maria Miami, FL

The service is fast and good. They solved my issue with the washing machine.

3 years ago

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Verified Customer

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Janice Tomball, TX

They have good people that they recommend to do the job. All the charges were explained correctly.

3 years ago

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Verified Customer

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Anonymous Plano, TX

The people they provided to do the services did excellent jobs.

3 years ago

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Verified Customer

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Richard Garrett Pittsburgh, PA

The price is right, and the problem was always fixed by professionals.

3 years ago

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Verified Customer

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Jacquelyn Olbrychowski Las Vegas, NV

Customer service is quick and courteous. Lately the repairmen have not been up to par.

3 years ago

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Verified Customer

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Maryanne Goodyear, AZ

When I have a problem at home, the issue is resolved quickly

3 years ago

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Verified Customer

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Tracey Pewee Valley, KY

They should be clear about having to pay for one time visit for several appliances

3 years ago

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Verified Customer

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Mary Moore Dallas, TX

Well when I call they send someone to fix the problem.Thank you!

3 years ago

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Verified Customer

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Eric Zionsville, IN

I submitted a claim and no one ever called to schedule service and no one from choice called to follow up. I had call for service on my own. Choice hasn't done anything.

3 years ago

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Verified Customer

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Kent And Janice Boerne, TX

We had a problem and they sent someone to fix it. They are very responsive.

3 years ago

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Verified Customer

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Elaine Finerson Florissant, MO

due to the treatment from my plumbing issue and my washer even more so my plumbing because what was done and the way it was done it just wasn't right it was not right

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that we have provided you with a satisfactory resolution, in which we are glad to report that you have accepted.

Feb. 4th, 2021

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Verified Customer

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Marianna Schofield, WI

They were very responsive when I called and gave me 5 service

3 years ago

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Verified Customer

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Cindy Muscle Shoals, AL

Who wants to pay a company that don‚Äôt want to pay out when you need them. They will find some excuse not to pay, when the excuse has nothing to do with the problem.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Feb. 4th, 2021

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Verified Customer

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George Donathan Warner Robins, GA

Response time is 5, vendors are courteous and the follow up is great

3 years ago

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Verified Customer

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Zenoria stark's Columbus, GA

The worker me. Leonard took his time and fix my refrigerator he did great

3 years ago

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Verified Customer

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Pete baeza

Choice is prompt to find a local professional to come take care of my problem.

3 years ago

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Verified Customer

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Thomas Leone

Kept me well informed as when a service person was contracted

3 years ago

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Verified Customer

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Bonnie Koch

They were easy to work with and the price beats competitors.

3 years ago

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Verified Customer

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Jaline McMillan

Because they have been there Everytime I needed them pertaining to the warranty

3 years ago

Choice Home Warranty Reviews