Choice Home Warranty Reviews

The service was good once we got going. It was a little difficult to get the work done but not due to our choice worker. We had issues on our end with the condo management.

The CHW plumber arrived on time. He was friendly and competent. He explained what he was testing and checking to fix the problem. He fixed the problem! Happy ending.

A contractor was selected. He came the next day, repaired the problen, cleaned up and was gone within 2 hours. The appliance (clothes dryer) works perfectly.

The last repair company was outstanding !!!! but in the past others were rude and insisted on CASH only prior to coming to jobsite, I was asked to drive to their shop first and pay CASH. !!!!!!!!!!

Everything is terrific. Easy to initiate a claim. Response is quick. Contractors used are very professional. Great communication throughout the entire process.

The fact that your repair has a very low cap is not easy to discover until you have a repair. Then you are hostage to the repair service they send out. I had a fire on my range top gas leak. They have ordered a bunch of parts that will reach my repair limit and still not fix range. They have also keep slipping the return date. Now a month with no range. I asked to just give me there small repair allowance and I would buy a new range top, but the repair crew must make that call. That will not make that call because they make more money trying to fix a 20 year old range that was on fire.

Filing claim was rather easy, Choice Home Warranty contacted the contractor. The contractor selected for the work took 6 days to complete from the time the claim was initiated.

I pay for this for protection on big purchases like my air conditioner yet I had to still pay lot of money to replace it. Not as bad as without but I still had to pay about 40% of the total coat. Sure better than 100% but had it lasted a few more years I would have paid more for the warranty than they covered to replace it

I paid in full for a 6 years contact and was told at the of signing that at anytime in the future, if I wanted to opt out that I would get money back. I had choice home for three years and contact them to terminate the contract and request the remaining 3 years refund. They said I would not receive a refund because it was company policy. I was lied to when I signed up for 6 years. Not the best company check out BBB. The complains are endless. Thieves..

I give Choice Home Warranty a zero out of 100. This is the worst company I have dealt with. Their workers come in and look at the project take my money and say that’s not what they do and walk out. This has happened at least two times the third time the plumber said the toilet had a leak in it. It never did let him go and went to Home Depot and bought a toilet and had them install it, they told me my toilet was never had a crack in it. There was no leak, so I just spent money after money for nothing at the end of my contract. I went with another company. I told Choice Home Warranty to stop contacting me and they continue month after month to contact me like they were harassing me. They finally stopped contacting me now they’re sending me the survey which this is the second time they sent it. I didn’t want to fill out but I did because this is the second time they sent it.

CHW is always responsive to my work requests. Technicians are scheduled to assess the problem as soon as possible, and approval of repair is almost immediate.

Not all experiences good. But the last one could not have been better. He was polite, friendly , knowledgeable and patient with my questions. This electrician was great

The quick response was what surprised me. Not only was the initial response very timely the repair of the ice maker was completed in less than an hour.

The reason for low rating is that my claim is still pending after 4 weeks. We are without water heater from last 4 weeks. Even though CHW approved the replacement, we didn't have it replaced yet. All my attempts to CHW customer support seems like no impact as they don't know why the supplier is not sending the water heater to contractor. Customer support says they can't share any info about why seller is not sending the water heater to contractor even after 4 weeks. They don't forward my call to purchase to talk to them to find out why it's taking so long. very bad experience so far with my claim as customer service sends sorry response but no resolution to my claim.

Usually pretty quick to respond. However, some of the contractors do not follow through with their work and if a system needs multiple calls, they won't come back and leaves the customer to someone new to start over.

I've been with Choice for a year. I've used the service a handful of times and 2/5 times there seemed to be an issue and 3/5 times there was no problem. I believe the quality of the contractors isn't stellar but they'll get the job done.

They took 8 weeks to get my hot water replaced and in fact it was not done.After the second repair company put me off 5 weeks while promising to show up they never did.Icalled Choice two and three times a week. to get them to intervene only for them to let the same company promise them they would replace it and never fid.The company did not even show up vforany appointment at all or call me.My wife was so upset me ,,I finally asked them to let me pick someone because of the company incompetence and they said wait another week.And of course the company never showed up.At the end they let some other company took over the appointment. but they scheduled me another Week 😒 just to take a look at it not fix it.After going 8 weeks my wife and had to pay out of own own pocket and had it fixed in 3 days. Meanwhile my dryer stops working and a major company has me an appointment and coming in 3 days.It seems Choice chooses small companies who take along time to fix big things but big companies for dryers or refrigerators. IAfter going eight weeks I needed peace in my house and paid out of packet a $1000 to replace and install the water heater. Choices should at least reimburse me for my cost for 8 Wee ka and only empty promises and reading scripts saying I know how you feel.This service was worse than horrible..a nightmare!!

My service request turn around for a reply was extremely quick & I appreciate that. I was assigned to a maintenance repair company & they took care of me within good timing.

I liked the professional and efficient manner that the associate processed my claim. I did not like that it is taking 12 days before a service technician will be at my home to repair a refrigerator that is not working.

I liked them at first but I was upset about a refund that I requested from a vendor not completing a job that they came to do on 1/7/23 and I called 2 times and the guy kept saying he’d call me back. I called CHW and they called him 2 times and he told them he would call me back. He he never called me back so I paid someone else to do it after 20 days of waiting, I asked them can they refund my money and they told me no. If I didn’t just signed a new contract, I would’ve not renewed it and went with a new company but the date gad already passed for me to cancel the membership for a refund

I’ve just had a very bad experience with an oven repair. The claim was approved for repair. Repairs were done but it still wasn’t working right. When I asked for the work to be completed I was forced to submit a new claim - which was then denied. This makes no sense, and I am not happy with them at this point. I gave a 2 because I did have a good experience with an earlier claim.

Recently, Choice contracted with Iron Mountain Pluming for 2 different claims at our house. Both were handled in a professional manner and problem solved.

Very quick response to my claim. Service completed at time scheduled. Service person from Sears repaired our item and was very professional and pleasant. Thank you.

My microwave quit working. It was initially fixed. Should of been declared a loss as it only worked 2 times after that. Tired of dealing with it, I agreed to a settlement. Now I have to wait at least 30 days for that settlement. Maybe they do better with larger appliances

I love that they take care of the issue right at the first call. Sometimes besides paying the service copay, you will still be responsible for a deductible if work needed is major.

Any time you request a service, they don't schedule for 3 weeks by default. So it's a lot of hassle. When you need a replacement, they offer a really low price. It's a hit-and-miss with the contractors that they work with. Some could be good, but some are very bad and unresponsive. They have a very aggressive sales team, who'll keep calling to renew. You're better off going with a different home warranty company.

Every claim I have filed has been taken care of with the utmost customer service I have already recommended choice to my aunt who has gotten her own policy recently.

Choice is fairly quick and easy to work with so far, but some of the vendors they select are half-a$$ed and lazy. Some vendors just come and collect $85 and leave without fixing the problem. Or they come and “fix” the problem, but the real problem comes back up in a week.

Would give 5 stars for repairs, -5 for a unit that has to be replaced. You find the cheapest unit, disregarding existing unit maker or style or color. If it's a microwave of cheapest value, that's what you give. Your case manager will not take anything you present to them. They are only interested in their bonus and not the customer.

Excellent response time and the technicians you have chosen, or the alternatives I have selected for reimbursement, have all been excellent. Thank you!

I had choice warranty in the past and did not renew because they did not cover many things. They were also dishonest. When looking for a new home warranty this past year a salesman told me they changed their policy and now cover EVERYTHING. He told me they did not have any parts that were not covered anymore. He said that is why they have the highest rating now because they never deny anything. I have had three denials now from the company. One was overturned because they were caught in a lie. The first technician told us our dishwasher needed to be replaced and so choice sent a second tech our for second opinion. This second guy didnt even look at it. He found out someone else was there and said "I don't do work after someone els" and left. A foriegner, unprofessional with no business name on vehicle and did not leave us a card or receipt. He just left mad for some reason. Choice lied and said the tub was cracked in dishwasher and that was not due to normal wear and teat so it was not covered. I called the first company; he said I never told them the tub was cracked. I told home the dishwasher was not draining and all parts for that were replaced, and it still wouldn't drain. The second guy didn't even look at the dishwasher, so he obviously didn't tell them that. I called Choice and talked to the manager. He was very rude with me when I told him that no one said it was cracked and they were making this up to deny claim. I asked for a manager and he said I'm the only one. If you were to hang up and call back, the call will only come to me. He was right. I ended up starting to file a claim with the better business bureau and a pop-up window came on telling me to contact this email or phone number first before filing a complaint. I sent and email and a couple days later received a reply saying they would be sending a gift card for Lowes to go towards the purchase of a new dishwasher. Next, we had a hole in a water line in the garage, so we had to shut off water. Issue was never resolved because they assigned companies took forever coming out and trying to get approval, etc and in the end that didn't want to do the job. This is letter that went unanswered regarding what we were going thru: Today is 15 days. This company is ridiculous. I submitted claim 15 days ago when we had to shut our water off. 13 days ago your vendor was sent to our home and was approved to break concrete to gain access to replace broken pipe. This is communication on portal of the authorization from CHW. "10/29/2022 12:45 PM Please be advised the cost for the technician to access is $800 . The technician will be authorized $500 for access, which is the policy limit. You will owe the technician $300 for the balance. Your vendor canceled on us 6 days later and did not do the job. Claim was reassigned. Next vendor you assigned was scheduled for 5 days later. (No water)I tried to contact via phone and text to ask if he could do job sooner. He answered 2 days later saying he did not have time to do the job. Told me to contact CHW. I then had to WAIT again for choice to contact vendor to officially unassign vendor. I called a plumber on November 7th and he came out that same night and diagnosed the leak and gave estimate on repair. I told plumber I was doing reimbursement through choice and needed authorization from CHW before he could start job. Plumber had work order ready to send CHW. Next morning on November 8th I called CHW 6am pacific time and told claim representative on phone I wanted to start reimbursement process. They told me it would take 24 hrs to get reimbursement email with instructions. 27 hours later on November 9th, I received the email. My plumber IMMEDIATELY filled out required forms online as instructed. As of this moment 2 days later, CHW is still giving me the run around. One message in portal is asking me to start new claim for slab leak. Plumber did not mark it as a slab leak. To gain access of pipe to replace pipe concrete must be removed. Leak is above concrete but too close to do repair. As a reminder, this job to access pipe was ALREADY approved 13 days ago to your vendor that canceled on me "10/29/2022 12:45 PMPlease be advised the cost for the technician to access is $800 . The technician will be authorized $500 for access, which is the policy limit. You will owe the technician $300 for the balance. This claim should have been expedited and my plumbers repairs immediately approved! Why are they taking so long for this process? I started this claim 15 days ago and two of your vendors canceled on us. I have told representatives on phone and in writen messages online that this is an urgent matter. No one is treating this as urgent. Why? They only say and write. "We apologize for the delay" Something in the script. Put yourself in my position and use your imagination for a minute. Think of what it must be like to have no running water in your house. Toilets, showers, laundry, landscaping housekeeping, sanitation, children. And now it's Friday. A holiday. And the weekend. The 3rd weekend with No water." They got back to us about two weeks after I wrote this. We had already hired a handyman to cut and replace pipe where leak was. Another issue we had, was a toilet tub back up in the upstairs bath. We have two other bathrooms unaffected, so it was something clogging the line close to the T. They sent a technician, and he said pay me the $75. I pay, he walks in bathroom then says I'll have to remove the toilet to use my big snake in the line under the toilet. He said I have to call home warrant to get approval. He comes back said Choice didn't answer so he has to leave and will come back if given authorization. Choice sent us an email saying it was denied because they don't cover removing the toilet to gain access of the line. They only will go thru a cleanout, which is outside past the blockage. So basically this plumbing company they sent came for the $75 and ran. They knew the problem, I had told them, and working for a home warranty company, they would know that this is not covered. After this year is up I will go with another company that all the technicians we have talked to recommended as far as the best coverage. I will NEVER use choice home warranty Again. NEVER. They are the worst.