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Bruce Siegel Mooresville, NC

Water heater went out on 12/26. Choice unable to locate vendor to repair. Went with local firm for repairs. Response on finalizing and sending check out was excellent. Pleased with Choice Warranty so far.

1 year ago

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Jean Bensalem, PA

Regarding my previous Heat Pump claim. I was not satisfied with the denial of the claim. Choice gave me a name of the company to call about the repair and even after them stating that there was no rust or corrosion causing the problem ; Choice determined it was due to rust or corrosion which is not covered. The technician was here not Choice to determine what the problem was. We had another company to replace the Heat Pump and they said it definitely did not have rust or corrosion. We should have been compensated for some of the replacement if not all. I had referred 2 others to join Choice and now am sorry I did. I will keep on paying my premiums but this issue is not ended.

1 year ago

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Bobby Inola, OK

Like; The promptness with which they first addressed my claim. Dislike: After 5 visits from the repair service it was determined that the part needed to complete the repair is no longer available from the manufacturer and the washing machine would have to be replaced. I was told by the service technician that I would be contacted by Choice Home Warranty within 48 hours with a resolution to the claim. This occurred on 2/3/2023. As of 2/15/2023 I have not been contacted by Choice Home Warranty with a resolution to the claim. I have submitted 2 emails from the contact section of the Choice Home Warranty website concerning this and have received no response to the emails. I have called Choice Home Warranty service department 4 times; (2/7/2023-2/92023-2/13/2023-2/15/2023) each time I have been told I would receive a response with in 24 - 48 hours. I was also told this by the Sears rep on 2/3/2023. I'm still waiting 264 hours later!

1 year ago

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Kathy Geneva, NE

Service was quick. I made a claim, within the hour I had been scheduled with a technician. So that was good. The bad part was my monthly amount increased from $45 @ month to $65 and the amount owed the technician went from $65 to $85 within the first 4 months.

1 year ago

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millie ruddock San Francisco, CA

The quality of the service professionals leave a lot to be desired. I have been trying to get a fan repaired/replaced since December 2022 and no one will complete the job as they indicate Choice will not pay the fees requested. We are on our 5th Technician assignment. Frustrated.

1 year ago

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Gerald Las Vegas, NV

I was lied to about coverage. I was told my claim was covered and after I paid the $75.00 fee I was told it WAS NOT covered. When I contacted claim review I was met with very rude and non helpful response. my policy said I had coverage for my pool controls which was my reported problem, The claims Mgr Slyvanna said the controls were not covered and policy says they are. She kept referring to lights and there are no lights involved in any way. The problem is the controller for the Ultra Flex 8 port system. In the past I have had very good service from Choice however this was NOT. Ref Claim#198205293

1 year ago Edited January 10, 2024

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JoAnne Patterson Bulverde, TX

I am a realtor that can promote you so please read this carefully. We are VERY frustrated. We can't get any response from you on our claim for our cooktop. We are fairly certain that the elements for the cooktop we have are no longer available which explains why they show as (permanently) back-ordered with Sears. WE WANT TO KNOW IF YOU WILL REPLACE OUR COOKTOP AT THIS POINT BECAUSE IT'S BEEN OVER A MONTH NOW THAT IT HAS NOT WORKED. I was given a contact name to call when we signed up (Kurt W) but after leaving multiple messages and no calls returned, I gave up on him. I called claims twice more as well and was told I would get a call back but BOTH times I did this...nobody called me back. "If" this was just an oddity that our claim fell through the cracks, I am happy to buy your plans for my clients housewarming gifts. Please show us you care!

1 year ago

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LeAnn Sink Nashville, TN

Overall, their systems and response times are fantastic. Coverage on a/c units is not so good. Very disappointed in our last service call that ended up costing up around $600 that they wouldn’t cover. I won’t be choosing them again.

1 year ago

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Noemi Garcia McAllen, TX

The respond was great. The techican came out to check my micro-wave and made sure that it was working properly. The techican called before arriving at home.

1 year ago Edited January 10, 2024

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Warren Kuwahara Las Vegas, NV

He arrived on time and diagnosed the problem with our dishwasher very quickly. The part required to repair our dishwasher is on order so it can be fixed soon.

1 year ago

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Don High Wilmington, NC

This appliance issue was handled great. My previous claim was not and I ended up having to pay for my water heater replacement out of pocket except for $400 00. I am very disappointed. I have been a loyal client for many years.

1 year ago

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Anthony Figueroa Lincoln, NE

I am glad that I was able to speak to a human versus some automated service on a Saturday. However, I'm extremely disappointed that after 3 days of them searching for a plumber I had to go and find my own. This warranty company even told me that service people do not want to take the call because they will not be in reimbursed for 30 days. They should tell you that you should find your own and pay out of pocket and for you to get reimbursed to make things go faster.

1 year ago

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Shirley Belinda Stevenson Cedar Hill, TX

1 year ago

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Howard Sykes Newnan, GA

I got an E mail stating choice would not repair my dishwasher and offering me a gift certificate for two hundred sixteen dollars and some change from Lowe"s. When I first contacted my case manager she told me the dishwasher was over 16 years old which was incorrect. the dishwasher was purchased late July of 2018. She then requested I send her a picture of the dishwasher and the model number. When I called her I was told it did not matter all choice would pay was the original offer. When I asked her about the contract (Dishwasher - covered: All Components and Parts) Her only answer was that is all Choice will pay, It was like talking to a recording. All I can say for the case manager she was polite and courteous but not any help

1 year ago

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Robert Kopicki Massillon, OH

Couldn’t speak to a representative of CHW, had to leave a message. Next thing I know I have an appointment with a HVAC company. No one called to see if I was available at that date or time. Fortunately I was and the HVAC company was great.

1 year ago

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Dennis Phoenix, AZ

Everything is done on line. You can't talk to a live person. I've had 3 appliance issues, with 2 good outcomes. The other one was an electronic issue, with a thermostat, which I found out is not covered

1 year ago

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Carline Dilbert Mobile, AL

Choice Warranty has given me a ran around delayed response to what replacement issues of my heater. I've been waiting since January 9, 2023. I'll call for a status check to be yold it's the technician fault or a supervisor will contact me in 24 hours to not receive a courtesy call back. I'm so disappointed in the customer service treatment. My husband is a sick veteran, and I needed hot water to clean him. He's in a wheelchair and I have to boil water and carry it to the room to wash him. I'm his caregiver. It's almost a month and no hot water. I finally spoke to a supervisor on Friday, February 3rd, and she's said I'll have a response in two hours. I called back on Monday, February 6th, and was told I'll get an email in 24 hours. Well, today is Wednesday, February 8th, with no email or response. You advertise a fault mission statement free mind and hassle free. I asked for a manager or department head, but I was told a supervisor is the highest-ranking person to talk to. I pray someone read this survey and send me someone to help for real. Thank you

1 year ago

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Mary Apache Junction, AZ

i've been with choice for more than 20 years, and was always happy with your service. until my dishwasher broke. it's been over two months since i placed a claim, and it is still broken. the repairman has been out 7 times, if i remember right, and it still doesn't work. he's spent a lot of money on it and has replaced everything, and it seems like it should work, according to his diagnostics, at least, but it doesn't heat the water or the air. it was a great dishwasher and and expensive one, and i liked the job it did very much. and i do prefer to repair things than to replace whenever possible. but a month ago i was ready to believe it couldn't be repaired. the repairman says he's done all he can. why on earth are you people sending him out here yet again? it's time you kept your promise and replaced what can be repaired. instead, you have the nerve to raise your rates yet again. i've recommended you many times over the years. i don't think i'll be too quick to do that again.

1 year ago

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Roger Mayer Henrico, VA

My microwave cost to much to repair in choice warranty opinion so instead they offered 181.00 dollars to replace a microwave that cost 345.00. I asked to have it repaired and was denied. I was told my contract states they have the right to do this and they only have to replace it with something similar. I cant find a built in microwave that cost anywhere near 181.00. I’ve decided to cancel what it left of my five year contract. I would advise anyone that is thinking of purchasing their warranty to go else where. I have had a few other warranty companies over the years and this one by far is the worst. Rose M

1 year ago

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Vinodkumar Patel Surat, GJ

I really appreciated the excellent needed repairs service done for my swimming Pool without any Excuses , I really Recommend if someone want’s tension free services

1 year ago

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Frances Dejarnette Colorado Springs, CO

I love the customer service. However, the service and response times are way to long. There's no sense of urgency. You're out of service for weeks before anything is repaired. That need to be improved, please. My tenants were with a stove for weeks.

1 year ago Edited August 10, 2023

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Karl Fredericksburg, VA

I was t aware that we now had to pay for parts for repairs whenever we called in a work request. Is this a new requirement or are we required to pay a portion of parts for repairs?

1 year ago

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Norman Kansas City, MO

The technician was very professional, however he had to order the part needed. The part came in and it was scheduled for repair. I waited the entire day but no one showed. After calling the next day they showed however, it was the wrong part. I am still waiting for them to show up with the correct part and complete the repair.

1 year ago

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Michael Moore Winter Garden, FL

This repair company did a great job and had great communication skills. We are very happy with the work he performed and the way it was completed in a very timely manner.

1 year ago

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abid ghuman Las Vegas, NV

Good response time. Send qualified technicians. Reasonable in sharing cost of repair / replacement except in case of major jobs such as AC compressors etc.

1 year ago

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Elisrawynd El Mirage, AZ

They let me upgrade my policy for a pool/spa after recommending they covered salt water pools. Joined them in May of 22. In August pool salt water cell died. Filed claim. Selected the "Salt Water Cell failed" option from their website drop down menu. Tech arrived verified dead said not in stock 6 month backorders. No problem. Paid 85$ fee, away he went. Jaunary of 23 no word from original tech. Filed new claim. Selected the "Salt Water Cell failed" option from their website drop down menu again. Checked my "whats covered" option on my account on their website. Minimalist page, says Covered - Pool/Spa. Set up with different company, different tech arrived February 1, verified dead, said was in stock had to get approval from Choice. Paid 85$ fee, away he went . Submitted for approval salt water cell order. Within 15 minutes Choice denied by email. Reason? "Your policy does not cover Salt Water Cells. See Section D and 1" Sales people I talked with at beginning said it covered salt water pools. Salt Water Cell problem is a dropdown menu choice on their website. If it is not covered why include it on your options list? Why not if it is selected, immediately inform them that is not covered? Why let someone file 2 claims and spend 85$ twice with two different companies? Bait and switch tactics. Poor customer communication. Bad business. FYI I finally found the coverage document. Well hidden on the website. Not on the large bright "What's Covered" button in your account. Hidden at the bottom of the page in small script. Deceptive.

1 year ago

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John Mc Intosh Eastpointe, MI

The young man (Mr. S) did his best work for me. He was punctual, attentive and, treated the problem as if it happened to himself. Five Stars All Around!!!

1 year ago

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Mary Ann Curtis Miami, FL

I have lived all over the country and used several different home warranty companies. Choice Home Warranty is the worse that I've ever used. It was given to me as a gift by my realtor. It started from the original call to start service with them and the sales person was trying to bully me in to buying 2 years upfront. When I kept refusing, he swore at me and hung up. I just thought maybe someone was having a bad day. I have placed several service calls with them and the first response is they don't have anyone to service my problem and I should find my own person and they will reimburse me-which is a hassle. I am new to the area and that is one of the great things about a home warranty is that you instantly have qualified people. My policy is about to expire and I get at least one call a day to renew. I told the first couple of sales people that I will not be renewing, whereupon again, I am bullied, disrespected, etc. I would NEVER recommend this company to anyone. There are better companies out there like First American Home Warranty. I had them for years and always felt valued as a customer.

1 year ago

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Linda Healey Jacksonville, FL

Rating for Choice. Your sales department is very eager to talk. Your claims department, however, is not. I specifically went over every item that we needed to be covered with the sales person in May, which included the swimming pool pump and the well pump when he told me only the motor would be covered. He asked if it was for water inside the house or outside and I explained it was for the sprinkler system. I told him that was normal. If it is not on our warranty is the fault of the sales person. Very very displeased right now with choice, and may very very well change if this is not resolved Plumber a few months ago replaced Delta with cheap generic without consulting me before buying. Not happy

1 year ago

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Rusty Lookabill Dalton, GA

I felt apprehensive to do this abd I recommended another person so I am still explain to him about wasting our money The guy shows up no ladder how are you going to get into the attic No ID No signage Polite friendly Told me I didn’t have to pay him .cause he couldn’t find anything lol . They can’t find workers and the ones they find are not qualified I called a heating and AC person they found the issue the house is great Choice has been here 3 times , there is no problem and the heat so being blowing out cold air 20 minutes after it’s been on I could get my house to heat the fan kept blowing cool air abd would not cut off The house is oven now after I called a certified Heating / AC company Stay away for on Choicre

1 year ago

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Mark Lexington Park, MD

Tech rep and Choice agent were courteous and knowledgeable. Process time could be improved. Wait time on the phone is excessive. Although my claim was a microwave which is non essential, I would be disappointed if my refrigerator had failed.

1 year ago

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Tom Bayless

The promptness of tech, the completeness of the inspection. Professional and friendly tech. Company was quick to make determination and communication.

1 year ago

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Jackie Williamson Roanoke, VA

I have been waiting several days for choice home warranty to find someone to look at my furnace. They sent me an email advising that I could fo outside of their contacting agents but I would be responsible for 100% of the billed charges and Choice would reimburse me up to the contracted rate. REALLY I work in the insurance field and I know how these things work. You are basically trying to rip off your customers.

1 year ago

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Lindsey V

He was hard to understand over the phone and didn't introduce himself when he showed up. Also, he was on the phone with someone the whole time and didn't really communicate with me what he was doing before it was done. But he did fix the issue and it was a minor issue, but not something we had the expertise to correct ourselves.

1 year ago

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Sonia Hernandez Los Angeles, CA

I'm currently waiting for an approval to repair my dishwasher, service technician came 2 days ago and haven't heard back from choice warranty. I called JM appreciate to get an update, they are waiting to get an approval from Choice Warranty.

1 year ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jan. 27th, 2023

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Martha Lieberenz Denton, TX

Very nice people to work with. Let is know when the service man was to be here and he was. Would recommend this company to anyone who needs plumbing service.

1 year ago

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Cynthia Bennett-Coleman Loganville, GA

Niclas helped me. He was friendly and professional. He was able to replace my thermostat. He called me to let me know he was on his way. I liked his customer service.

1 year ago

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Jerry Brandon, MS

We have been pleased with Choice Warrantyand the response time to our claim. We have also been pleased with the repair companies that they have sent out.

1 year ago

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Glen Milford, UT

Very quick response when submitting claim for service on problem with covered appliance. Experience technicians were used correcting problem with unit

1 year ago

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David Banks Phoenix, AZ

2 parts were ordered for refrigerator. Main circuit board that controls freezer was delivered, but second part (face control plate) was backordered with unknown delivery date. Installers will not install circuit board until face plate arrives. Installation of circuit board will at least allow freezer to work correctly which currently does not freeze food. Choice and repair company were reluctant to make 2 repair trips and did not care about our food hardship and forced us to wait for the backorder even though the main circuit board we have would be beneficial. It has been 2 weeks now.

1 year ago

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Bryan Fort Smith, AR

I’ve filed a couple of claims with CHW. I was very pleased with the service and quality of repair company that was used to fix/repair what needed to be done.

1 year ago

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Gregory Lantsberg Oceanside, CA

The tecnision arrived in time to fix the problem, but it took almost a week between request and visit. During this time, heater did not work and in house temperature dropped to 53F

1 year ago Edited January 23, 2023

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Frank Travelers Rest, SC

After reporting the problem automated system did not say anything other than thankyou for the call. Had to call back and speak to a live person to find out I will be called within 24hrs.

1 year ago

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L.Murphey White House, TN

Abraham was very knowledgable about the warranty and what it covers, was very courteous and helpful. Offered several solutions to help us. Very enjoyable to speak with.

1 year ago

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Bill hughes Ashland City, TN

My furnace was acting up when it was below freezing. I called Choice warranty and was given a service date 10 days out. That’s not good when it’s so cold pipes could freeze. I called my local guy and got service right away. No thanks to Choice!

1 year ago

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Rachael Sellers

I feel that choice is only about "patching" issues and not fixing. And they don't care to waste your time. they would rather send a company to your house make you miss work multiple days for same issue to still not be resolved. Then to want to assign a different company to attempt to fix the issue that the other company was not able to fix in 6 attempts to fix. Then I added septic to my warranty to find out that everything I needed for my claim of course wasn't covered. even after it took CW 4 weeks to find a technician to come out. CW did nothing in those 4 weeks to expedite and work to get some one to my house. CW did not care that my plumbing was backing up. no one called with updates, then they tried to push me to find someone myself and do the reimbursement option and then have company of my choice deal with submitting a ridiculous amt of paperwork, pictures etc to even see if they would cover the claim, so they wanted me to do their work for them, every company I talked to did not want to deal with Choice as they said they wouldn't cover anything and they were all correct. it would of saved me a lot of time and headache to call and have it handled without Choice even involved.

1 year ago

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Stella Farmington, MI

The sales person misled me saying that I will be responsible only for service call payment.I ve had to pay out of the pocket for heater replacement -$300.Nobody could explain to me why. I don’t know the sales person name and can’t properly compline ,but I felt really dissatisfied with the way it played out

1 year ago

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Paige Carson City, NV

We lost our furnace on December 5th. I called Hawkins Hearting and Air to come out and tell us what was wrong so it could be fixed immediately. Turned out it was the flame sensor. They replaced it immediately and charged $195.00 for parts & labor. We paid the bill on December 6th. The weather was in the teens. We didn’t have time to go through Choice Home Warranty first. After all Choice had covered the circuit board in the summer when the Air went out. Because we didn’t go through them first they would not cover it. Guess we were supposed to freeze while we went through the rig-a-ma-roll!! My husband and I are in our 70’s.

1 year ago

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Chad Getyina Queens, NY

DO NOT WASTE YOUR MONEY!! I was with choice for 3 years and until 2 months ago, it has never been used. The first time was thankfully for a simple item with my washing machine tensioner pulley. The entire cost of that event was almost the exact same cost of the $75 service. That didn’t bother me as much as the second time are use them. The second event was related to a dish washer, becoming stuck under the heating element. This caused the water outlets area to not spin anymore and caused a melting of the tub where the heating element got jammed up. The technician deemed the item was not fixable, and after several weeks of going back-and-forth with Choice, they finally responded to the technicians service results. Unfortunately, the dishwasher I had in my kitchen was new almost $700. Choice barely offered 20% of the value. What they don’t tell you is it doesn’t matter what brand you have they will only give you the minimal amount for whatever brand they can fine cheapest. after dealing with a service manager on several attempts, they said they would only issue a gift card for $260 because they could find that feature in a cheaper model at a different store. They don’t even match the appliance to the store they are offering the credit for . After dealing with them for this situation, I decided that with customer service as shady as Choice Home Warranty I would be better off not having a warranty or going with somebody who provides better customer service. Of note, when my ex had an issue with an appliance she had, American home shield took it upon themselves to deliver to her house the exact same model, and covered installation and removal of the prior. I have unrolled the remainder of my three family members that I had previously convinced and now I am shameful for doing so them to sign with Choice . For the future, my family and I will be switching back with AHS. I will be taking the time to report this to the BBB.

1 year ago Edited March 8, 2023

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Pastor Chicago, IL

Normally everything goes well but the first week of December I called 4 times to have my garage door fixed and no one was able to help me… it finally completely broke because I tried to fix it myself…. I am completely disappointed that I can’t even use my garage because it’s going to cost me way more to replace the whole door now… I wish someone could have helped me then😞

1 year ago

Choice Home Warranty Reviews