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Verified Customer

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Dennis Clark Stone Mountain, GA

They are total deceivers. I was deceived and I am very upset about it. I don't know any one that likes to be deceived even the one doing the deceiving. My experience has been a horror story.

2 years ago

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Verified Customer

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Angela Purdin Dayton, TX

They claim they will replace your appliance with one of similar features, efficiency, and capacity; however, they only give you a portion of what it will take you to replace it.

2 years ago

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Verified Customer

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Clinton Child Nampa, ID

Unable to talk to a person on the issue and had lots of out of pocket expenses that could have been avoided.

2 years ago Edited January 10, 2024

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Verified Customer

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JAN MIEDECKE Chino Valley, AZ

They are on the ball. They made sure we were kept informed every step of the way.

2 years ago

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Verified Customer

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Mark Mason Cherry Hill, NJ

Because of experience to take care of problem when they occur as fast as they can.

2 years ago

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Verified Customer

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Sammye R Rich, MS

Assigned repair companies promptly. Those companies came promptly and performed John efficiently

2 years ago

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Verified Customer

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Felicita Feyerabend Rio Rancho, NM

When I called for my refrigerator. They couldn't fix it so the got me another one.

2 years ago

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Verified Customer

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Margaret m Jones Las Vegas, NV

The service is fantastic! The price is fantastic and there's service people are magnificent.

2 years ago

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Verified Customer

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HAROLD E. DENNISON Albuquerque, NM

Claims process has been smooth and easy. Always sends competent repair personnel

2 years ago

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Verified Customer

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Smith Earlene Jacksonville, FL

Customer service is awesome and fast response in finding a technician for my home repairs

2 years ago

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Verified Customer

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fran l grossman

fast solutions to my issue- my ac was non fixable and they sent a great person to fix it fast and quick- no waiting for parts either- just a day or two and I was all done

2 years ago Edited January 10, 2024

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Verified Customer

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SOHN HAMILTON Stafford, VA

Nothing but satisfaction. Fast, responsive, and has satisfied all of my concerns.

2 years ago

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Verified Customer

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Beverly Johnson Cordova, TN

Good work done with changing of locks. One door the lock was changed but the closure mechanism did not latch.

2 years ago

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Verified Customer

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Mandell Greene Wilbraham, MA

The warranty program has generally worked as advertised. Had trouble finding a plumber for one service call.

2 years ago

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Verified Customer

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Melvin Seiden Grayson, GA

Have waited by my phone for dispute mgrs to call me at the scheduled time.. They never called re oven which is still not working.. Unacceptable e

2 years ago

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Verified Customer

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Renee Kleinjan Florence, AZ

Sold our home and didn't receive much of a refund as compared to the upfront money I paid and the length of time we had the policy.

2 years ago

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Verified Customer

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Lynn watkins Birmingham, AL

I had to pay 85.00 to fix fridge, which was no problem, then called them but to fix again, still not fixed and they want to charge me again.

2 years ago

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Verified Customer

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Rhonda Virginia Beach, VA

Wish I could rate an "0". Slow response time, no callback only after having my heating/ac unit fixed by me and choice warranty contractor causing the damage not due to weather or age.

2 years ago

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Verified Customer

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Cheryl Field Dallas, TX

My AC is not working. I notified them on 6/20. They are not coming until next Tuesday. It is extremely hot and the delay in getting my AC working is not acceptable.

2 years ago

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Verified Customer

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Daniel Clayborn Kansas City, MO

Both situations that I have had, the system would not approve the correction of my issues. I am still out $250 that was approved to assist me with the payment, however, I still have not received it.

2 years ago

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Verified Customer

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Peggy Hayse Canton, MI

My repairman was very knowledgeable about our air conditioner, and what the problem was.

2 years ago

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Verified Customer

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RK Thomas Tomball, TX

The company goes out of their way to help instead of giving you a BS reason why they cant you.

2 years ago

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Verified Customer

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June Cross Portsmouth, VA

My claim was Holden, very well, it made me feel like I was getting great service!!

2 years ago

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Verified Customer

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Teresa Valdes Mira Loma, CA

New to the company. However, when I had to call for the first time, I was very satisfied.

2 years ago

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Verified Customer

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Anil Chorey Livingston, NJ

Very easy submit claims. I would like for them to improve on time it takes to assign technician.

2 years ago Edited January 10, 2024

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Verified Customer

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P.A. Gray Munster, IN

I've had only one occasion to need to use the warranty. The service was done in a timely fashion.

2 years ago

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Verified Customer

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Dennis Walker Bridgeton, NJ

Emailed a appliance repair needed and within less than 24 hours we had repair man at the house

2 years ago

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Verified Customer

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Thomas Martineau Tallahassee, FL

I've submitted three claims this year and have been treated fairly on all of them.

2 years ago

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Verified Customer

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Stacy Cypress, TX

They have never let me down so far any kind of repairs for my plan,tech always helpful

2 years ago

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Verified Customer

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Fred Simon Evergreen, CO

Our wall oven could not be repaired and CHW gave us a prorated amount to purchase a new oven

2 years ago

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Verified Customer

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Christine Battista Aurora, OH

Choice Home Warranty is wonderful!!!! The people they send out are so polite & helpful!!!! No problems at all!!

2 years ago

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Verified Customer

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Alta Mercer Wake Forest, NC

My second claim still is not done, and I'm getting a runaround from the repair company. Nothing is being done about it!

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jun. 29th, 2022

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Verified Customer

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Glenda Puckett Statesboro, GA

Service tech was sent out. Motor replaced on dishwasher. Still doesn't with correctly. Have filed a second claim. Haven't heard back yet.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that we have provided you with a satisfactory resolution, in which we are glad to report that you have accepted.

Jun. 30th, 2022

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Verified Customer

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Jeannie Simpson Beaufort, SC

The appliance repair guy was out over a month ago and said he had to order a part. I haven't heard from him or Choice about this

2 years ago

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Verified Customer

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Maria Mabank, TX

I had to replace my hvac system. Remembered the day after the replacement and choice would not talk to the repair company and share the cost.

2 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jun. 30th, 2022

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Verified Customer

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Geraldine Croston Atmore, AL

Every claim that a technician that submitted a claim to them has been denied. The last one the technician got a text saying it wasn't approved BEFORE it was supposedly reviewed.

2 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jun. 29th, 2022

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Verified Customer

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Trudey Hall Williamston, SC

Last month my A\C went out and Choice Warranty after 5 days of no air conditioning still could not find a repair svc. in my area, I found someone same day and was repaired the next day at my request not choice warranty's.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jun. 29th, 2022

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Verified Customer

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Bob Sobule Columbia, MO

Terrible customer service, they will look for any reason to deny claims, they don't work well with outside network contractors even if they don't have an in network contractor. Stay away!

2 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Jun. 29th, 2022

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Verified Customer

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Richard Chavez Inverness, FL

Adds state repair or replace. After paying twice for repair and waiting several weeks for repair that was not none and staying home expecting service, then tey say it cannot be repaired.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jun. 29th, 2022

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Verified Customer

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Cathy Balltrip

When attempting to get appliance serviced they were unable to schedule anyone for over 10 days, then they day before arrival the provider called was unable to arrive for another 10 days.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jun. 29th, 2022

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Verified Customer

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Marilynn Long Mulvane, KS

It took a month to repair my refrigerator I lost over 500.00 in freezer food and replacing everything on the top part I been given 2 months free I just want to cancel my policy as soon as possible

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jun. 29th, 2022

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Verified Customer

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John Grigsby

Would have given CHW a zero if possible. The entire company is corrupt. The repairs are insufficient, if any repairs are done. Victims (those who are CHW customers) are not able to replace covered items with equal value products. Selections are limited and restricted. This company is evil. Just look on FB and read the testimonials.

2 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Jun. 28th, 2022

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Verified Customer

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James San Leandro, CA

You turned down claim without even knowing all the facts. Never even bothered calling to find out the facts? Not a good sign of a caring business towards it customers?

2 years ago Edited January 10, 2024

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Verified Customer

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Robert Fort Lauderdale, FL

The whole process of working with Choice Home Warranty was hassle free. Everything was great.

2 years ago

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Verified Customer

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T Atlanta, GA

The price was very affordable and covered a good range of products and service items.

2 years ago

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Verified Customer

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Karen Saint Louis, MO

They are quick at work and fair. The employees at Choice Home Warranty are doing a great job.

2 years ago

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Verified Customer

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Paul Stone Mountain, GA

Very positive experience. They were expedient in recommending and getting contractors in our homes.

2 years ago

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Verified Customer

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Ketan Trenton, NJ

It's a great service and I get quick responses. I would recommend the warranty to a friend.

2 years ago

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Verified Customer

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Shalabi Raleigh, NC

What a like was fast service and normally I don’t call back for same reason thank you so much

2 years ago Edited January 10, 2024

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Verified Customer

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Peter Lynbrook, NY

I had a claim early in my coverage and it was pretty easy. Its been good so far.

2 years ago

Choice Home Warranty Reviews