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Verified Customer

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Tommy J Baum Slidell, LA

Had to use the service just a couple of times but they've covered the repairs and are easy to get a hold of.

2 years ago

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Verified Customer

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Sam T Samuelson Fayetteville, NC

Reimbursement process lack customer service member with limited thinking and cannot use common sense. If not on a checklist no independent thinking or decision making.

2 years ago

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Verified Customer

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Moiz Diwan Lake Zurich, IL

Customer service and case manager were quite rude and not flexible, also communicated inaccurate information. My charges were quite high compared to previous experiences.

2 years ago

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Verified Customer

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Abhishek Livermore, CA

1. There is no concept of emergency services. I had a water leak on Friday and had to shut water down the whole house. The earliest appointment I could get was for Tuesday next week

2 years ago

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Verified Customer

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jianyang wang Silver Spring, MD

Awful company! Before purchase the insurance, they said they cover everything with the full coverage, but when I claimed my AC and need replace the unit, they totally changed! Don't recommend this company at all!!!!!!!!!!!!

2 years ago

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Verified Customer

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Renee Deguzman Euless, TX

I'm yet to have a technician come back out to my house and complete the job they said almost 2 months ago that they had to order parts for my AC unit but I'm yet to have anyone call me or come back out to my house

2 years ago

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Verified Customer

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Kim Dacula, GA

I chose Choice because of the price. I had a problem with my HVAC system and someone came out and fixed it right away.

2 years ago

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Verified Customer

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Eunice Denize

I rate them that way because they realized that they could repair my washe; they replaced it.r

2 years ago

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Verified Customer

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Calvin Woodruff

They were easy to contact and got me a technician very quickly to resolve my issue

2 years ago

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Verified Customer

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Christopher Thomas

One call when 3 appliances decided not to work 1 service fee fixed without issue! Great service!

2 years ago

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Verified Customer

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Barbara Cooper

The last couple times have not been pleasant; hung up on more than once, transferred without listening and sending me to right ext.

2 years ago

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Verified Customer

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Vicky Genske

Cannot follow up on current claim. I can't see if parts are ordered etc. no communication from Choice. I get calls everyday asking me to renew my policy. BUT NO calls asking me how the claim is going. Very annoying.

2 years ago

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Verified Customer

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Walter Milton, FL

Very negative experience. They haven't done anything. I never got to talk to anybody. About a month ago we had a problem with our AC unit and they couldn't find a provider in our area to come out.

2 years ago

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Verified Customer

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Kenneth Magnolia, TX

Choice is terrible with customer service, but using the warranty was quick and convenient.

2 years ago

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Verified Customer

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Edward Phoenix, AZ

My overall experience has been good. Respond in a timely matter. I had a short in my heat pump and they helped me out.

2 years ago

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Verified Customer

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Sarah

Worst warranty service I have worked with. Denied claims for services that are explicitly covered in the warranty. This was a waste of mommy. I have told everyone I know to NEVER, ever, EVER use Choice Home Warranty.

2 years ago

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Verified Customer

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Robert Epperson Leesburg, FL

Terrible called for ac service no one could come out. Had to hire a private co to fix the ac said they did not deal with home warranty co said did you want it fixed or not. Paid $289.00

2 years ago

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Verified Customer

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Michael Weiss

Lack of communication. Provider did not install AC correctly and has lead to many problems that Choice is not fixing correctly or at all.

2 years ago Edited January 10, 2024

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Verified Customer

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Darren Millius Windermere, FL

I try to tell Deanna F that I got a second opinion that is a minor issue the leak came from inside the unit because there was oil insider the unit and that what caused the issue

2 years ago

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Verified Customer

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Assunta DiMatteo Pleasant Hill, CA

Anytime the company doesn't value my time they deserve the lowest points I had an appointment and they never showed up I had a leaky refrigerator and I had to deal with a lot of water in my kitchen for days

2 years ago

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Verified Customer

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Karen Parrott Pawleys Island, SC

I have had a claim in for a air conditioner replacement since May 30th. It is now July 9th and I still have no air in 100 degree weather in South Carolina. I will never renew with you again!

2 years ago

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Verified Customer

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richard Gnatowsky Riverview, FL

Awesome cust service and company sent had awesome communication and cust service by tech.

2 years ago

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Verified Customer

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H Parker, CO

They did very good work, on time easy to schedule time for work. All enjoyable workmen.

2 years ago

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Verified Customer

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Joan Ehrgott Hilton Head Island, SC

Choice Warranty has worked with us on our claims in a prompt and professional manner.

2 years ago

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Verified Customer

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Polly Freund Dandridge, TN

Great response time. Reliable companies to do the required work with very good follow up.

2 years ago

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Verified Customer

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Roberta Young North Las Vegas, NV

From the time of the first phone call everyone is understanding ,efficient and professional

2 years ago

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Verified Customer

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Jerry H Randall Spring, TX

Fixed the problem. Dishwasher is working fine now. Very satisfied with Choice Home Warranty

2 years ago

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Verified Customer

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Sarah Williamson Greensboro, NC

The service is fast. Customer service made everything easy to get my toilet fixed.

2 years ago

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Verified Customer

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Quentin oropeza Houston, TX

Good response time. Always informed of status on my claim and service provider

2 years ago

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Verified Customer

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Donna M Turner Finney Richmond, VA

I CALLED ABOUT MY AIR CONDITIONING AND THEY jumped right on it and I was with air in a few day

2 years ago

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Verified Customer

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San Channelview, TX

Easy to navigate the website; customer service is great; no hassle when filing a claim.

2 years ago

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Verified Customer

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Yul Grayson, GA

Extremely prompt; truthful advertisement; great process, wonderful customer service

2 years ago

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Verified Customer

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Priscilla Matthews Milford, DE

When ever something breaks down in my home, and I call it in and they always send a technician.

2 years ago

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Verified Customer

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Evelyn Valencia Muehe

Great fast service by professionals quick to resolve the problem

2 years ago Edited January 10, 2024

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Verified Customer

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Keith A Breedlove Groveland, FL

CHoice connected me with a very competent technician who solved my maintenance problem immediately.

2 years ago

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Verified Customer

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Edna Frazier Gaithersburg, MD

Very responsive and helpful to resolve my repeated phone regarding my microwave claim.

2 years ago

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Verified Customer

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Betty Larson Sioux Falls, SD

prompt, courteous service (it was just a circuit breaker problem which he soon discovered!)

2 years ago

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Verified Customer

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Cat Diclaro Beckley, WV

There is a live person on the phone. She was patient, helpful and knowledgeable

2 years ago

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Verified Customer

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Fannie Evans Austin, TX

Did not alert customer of rate increase to repair covered home item. Found out when repair was done.

2 years ago

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Verified Customer

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Vernon Ruff Saint Louis, MO

They resort to bate and switching in their advertising. If you can't repair then they advertise they will replace. This is true in many cases.their advertising

2 years ago

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Verified Customer

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Pearl Houston, TX

I had trouble with my air conditioning and I called and they came two days later.

2 years ago

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Verified Customer

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Crystal Bowie, MD

I will not be renewing with this company. I neede my AC unit to be replaced and it wasn't. I just wasn't pleased and it hasn't been what I'm looking for.

2 years ago

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Verified Customer

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Cynthia Bessemer, AL

My air conditioner was leaking and I put in a claim for it within four hours it was cleared.

2 years ago

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Verified Customer

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Meldoria Miles Philadelphia, PA

I received great service from choice home warranty in my home for repairs. I was truly elated

2 years ago

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Verified Customer

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Jen Stevenson Waxhaw, NC

Response time is spot on. Actually less than 24 hours both times we needed a repair.

2 years ago

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Verified Customer

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Lamon Dubose Baton Rouge, LA

They give excellent next day service! They use providers whom provide excellent service and work.

2 years ago

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Verified Customer

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Deborah A Smith Bedford, OH

when I had a problem with my furnace they sent out someone within a reasonable amount of time.

2 years ago

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Verified Customer

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Lori Martin Lenoir City, TN

My air conditioner wasn't working & they sent the contractor here & they fixed the issue.

2 years ago

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Verified Customer

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Donna Southport, NC

It has been almost 2 months without a refrigerator since I called.. Not scheduled until 7/6. Had a lot of complication due to LG

2 years ago

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Verified Customer

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Matt Moskosky Fredericksburg, TX

Claims not dealt with as advertised. Can't get ahold of live person unless willing to wait 30+ minutes on hold. Claims filed erroneously and then not rectified in timely fashion. Could go on

2 years ago

Choice Home Warranty Reviews