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Rajaram Nagarajan Round Rock, TX

Choice Scheduling online was great. With Immediate acknowledgement of the issue and within a couple of hrs they appointed a technician with a time window and date of arrival. The technician arrived on time with a 1 hr prior text notification. Once he reviewed the problem. He was quickly able to diagnose the issue, recommend solutions on what could and couldnt be done as the next steps. Once he left, i got my case updated online by Choice with a quick resolution for me to accept/ deny. I am glad I chose Choice Home Warranty for my Home appliances.

9 months ago

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June Robinson

I am so happy with the prompt service. I was given next day service after my furnace stopped working. The Choice Home Warranty specialist named Rayjay was so helpful and courteous. The technician was so knowledgeable and professional. He took care of my problem and was on his way. Thank you Choice Warranty. You get an A+ and so does Ken's Heating and Air!❤

9 months ago

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Pedro Ledesma Sunnyvale, CA

I called in a claim for two faucets that were leaking on the 28th of Nov but then noticed that the commonde was leaking and on the 29th of Nov I called in to add the toilet. The man that took the call said no problem and added that with the two faucets. Perfection Plumbing called me and advice that Choice told them I had to open a new claim on the commonde. When I called this morning Choice did not have my second conversation in calling to add the toilet. When the technician came to my house he said he had three things to check. How did he know to check the third itemed that was called in the second time?

9 months ago

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Jose Antonio Mejia Woodbridge, VA

This is the first time I have called a repair service for my house. I have two small problems in my house, plumbing and also electrical. Choice Home Warranty They have already assigned me the company that is going to come to solve the small problem I have in my house. I just have to wait for two different company to come and repair what is damaged. Choice Home Warranty Thank you very much for being attentive and assign professional technicians

9 months ago

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M Evan

We have been extremely pleased with our decision to go with Choice Home Warranty (CHW) over other home warranty companies since purchasing our home in 2020. Choice Home Warranty has been very helpful and responsive with all of our home repair needs. The CHW Technicians that we have encountered have been wonderful and respectful of our home and property. The repairs are addressed by CHW in a timely manner, and they have always contacted us with a follow-up to the repairs performed. Very appreciative to them for their excellent customer service.

9 months ago

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Patricia Williams Fontana, CA

This is the first Home Warranty that will repair items that are covered by them when they’re needed. I had Another HW for at lease 15 years and my hot water tank was covered. When it broke they found all these excuses not to replace it. I was heart broken. I had to pay $900 dollars to buy another water heater tank and pay someone $500 to do the work and Connect it. Choice Home Warranty is fair I love this company because they have shown me that I can trust them!! Thank You so much CHOICE HOME WARRANTY!

9 months ago

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Gionina Gaudio Louisville, KY

We called Choice Home Warranty on Sunday late afternoon, they emailed us within the hour with an appointment with T&M Services. The Technician called us soon after to set an appointment for Tuesday (a week earlier than originally made) & to discuss our electrical problem. I'm very pleased & impressed with both Choice Home warranty and T&M Services.

9 months ago

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Barbara Verhey Sarasota, FL

Choice computer booked Bosch air conditioning to service my call on Thurs Nov 23..Thanksgiving! Got a call from Denise who told me they would not be out on Thanksgiving, but their service manager, Sam, would give me a call to see if we could fix it over the phone. That did not work, so I was scheduled for Friday and Sam responded to this call and fixed it. He was fantastic!!

9 months ago

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Adam Happer Florence, KY

Being the #1 rated home warranty company definetly helped me make my decision, but once I compared the others to Choice Home Warranty my decision was easier. My customer service agent (Elliott) was very knowledgable and answered all my questions. Although I didn't like that they didn't have an add on policy for Home Electronics, I feel confident that Choice Home Warranty will be there when I need them. Now, the proof is in the pudding, so lets see how this goes.

9 months ago

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Robert Appleton Surprise, AZ

Choice Home Warranty has an exceptional rating among warranty options. Their ability to help customers with their appliances, big and small, as well as a limited roof policy truly come in handy when something breaks down. If you are having problems with your current warranty company, you might take a look at the various options Choice Home Warranty provides its customers.

10 months ago

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Bryan Stewart Red Springs, NC

I made a claim with Choice Home Warranty for a backed up sewer line. They contacted one of their service providers, Polar Air and Mechanical to fix our clogged line. Polar Air and Mechanical responded quickly to address our clogged line. Joe was the plumber and he was prompt, knowledgeable, and very professional. I highly recommend Choice Home Warranty and Polar Air and Mechanical.

10 months ago Edited November 27, 2023

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Kathleen Wallace Windsor, CT

It took only one day to find a service man for my Whirlpool washer problem and the appointment was set for 2 days after that. My only disappointment was that it couldn't be fixed that same day and a part has to be ordered, but I guess I can't expect too much from a 30 + year old washer. We are trying to hold on as long as we can, but sooner or later it will have to go. The technician was sorry he couldn't fix it like he had previously last year and that the warrantee had expired. I'm hoping that the part comes quickly!

10 months ago

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John Bradenton, FL

Very nice polite man. Checked the all the possible problems we were having with the dyrer. And discovered the vent was plugged somewhat from the top suppressing airflow and causing alarms to come on and water staying in dryer. On his advice we scheduled a service man to come clean out pipe completely. Just had it cleaned 2 years ago, but evidently that guy did not go on top to make sure it was open, just said he could see the heated air out. Anyway the new firm and serviceman did a very through job including going on top to clean the flapper. Dryer works great now. . Tks

10 months ago

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Virginia Scott

My overall rating and experience specifically acknowledge the satisfaction of service I received from your technician, Sina. He was very professional and took the time to explain the process in detail while working on my heating elements. I would recommend him to anyone who needs someone like him to come out and take care of them to provide them with heat. Thank you so much Sina and God bless.

10 months ago

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Hunter Green Katy, TX

I really needed a home warranty that I could depend on in the time of unexpected expensive home repairs. Choice Home Warranty has proven to me that they care about my home and they literally go above a beyond making sure that my home repair needs are met. I highly recommend Choice Home Warranty over any other home warranties. Choice Home Warranty is #1!!!!!!!!!!!!!!!!!!!!!!!! Thanks Choice Home Warranty!!!!!!!!!!!!!!

10 months ago Edited January 1, 2024

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Roger Whittier, CA

I liked the quick response of CHW's system to communicate with me, but the first company for plumbing repair was not very responsive and I had to continually ask for progress. The next plumbers were better, but it did not react quickly to start water heater replacement as soon as approval was given by CHW to start without my inquiry. the other technician companies were responsive upon notice to start the repair.

10 months ago

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Giselle Phillips Suffolk, VA

My water heater burst yesterday. I put in a claim and I heard back from Choice within the hour letting me know they are in the process of securing a company to accept the claim. Within 4 hours an appointment was made with a company to come out to my house Thursday morning. I have been with Choice for 4 years and can say I am very impressed with their response time to the initial claim and finding a company to accept the it.

10 months ago

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Jodi Greco Melillo Wylie, TX

At first my claim was denied but I appealed it. My case manager Crystal G and Jade were very understanding and helpful. They approved my claim realizing that customer loyal is very important to keep customers. They both realized that helping with my claim helps both choice home and myself. I was extremely grateful on how quickly, professionally and accurately my claim was handled. I highly recommend both case managers.

10 months ago

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DAMIAN SINANON Jacksonville, NC

I’ve had many warranty company in the past, but Choice is by far the best. The claims process online is very simple and easy to follow. Within 24 hours I have a contractor assigned and within 48 hrs the issue was resolved. I’ve also appreciated the quality of the contracted company. This latest issue with my stove was assigned to Sears Home Appliances and Repairs, and they were very quick to respond and with quality support. Thank you for the piece of mind.

10 months ago Edited November 8, 2023

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Joanne thompson Las Vegas, NV

I’ve had to use CHW 3 times and cannot tell you how happy I am with this company! I left another company after they had me wait 4 weeks to fix my refrigerator, then I found CHOICE! So glad I did! Their customer service department was excellent, putting in a claim is a breeze, sending a contractor over is so quick! Monthly payments are so reasonable! This is a great, great company to work with!

10 months ago

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Rodrick Radcliff, KY

I recently used Choice Home Warranty's services and I must say, I was thoroughly impressed with their top-notch contractors. The contractors were highly experienced and did a fantastic job with the repairs. The whole process was effortless and stress-free. I highly recommend Choice Home Warranty to anyone looking for reliable and trustworthy home warranty services.

11 months ago

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Claudia Miami, FL

It is very convenient to submit a claim via email at any time. What is challenging sometimes is the time between when I get the email of confirmation of services and when the service is scheduled for. Sometimes it is scheduled for the same day (which is great) but I have to make arrangements at work so I can be home. The good thing is that they provide a contact number for the service company/technician, and I can connect with them to reschedule. I have had a better experience with smaller companies/individual contractors than with big companies (such as SEARS) which have many workers and they were not very coordinated.

11 months ago

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Jane

It is taking too long to get a claim resolved … almost 3 weeks without a working washing machine. First service appointment was 10 days after initial claim was submitted. Not one bit happy about this.

1 month ago

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Amber

I have had a problem with my washer. It stays wet on the inside and does not dry my dishes. After several visits from Technicians l am sitting with the same problem but a little worst

1 month ago

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Glenn

I ran out of time. I’m to old and not fast enough on these phones and I don’t have a computer

1 month ago

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Kamilia

I have tried several different Home Warranty companies Before I joined CHW, and they were nothing but nightmares. I have been with Choice Home Warranty since September 6, 2023 Ever since, I used their service twice. The first time was when we had a problem with our bathroom shower faucet. I called them, and the agent who helped me was very courteous and very professional. She gave our contact information to the service company and sent us an email with all the details of the service company. The service agent who contact us and set an appointment with us, came over the next day. He was very professional, he replaced the faucet, and fixed the problem the same day. The second time I used CHW's service when our water heater all of the sudden in the middle of the night was making very loud noise. I called CHW's Customer Service first thing in the morning, it happened to be on a Sunday. The plumber who came to replace the water heater was one of the best. He went and bought us a new water heater, and replace it the same day. He was very professional and did an excellent job. I would like to take this opportunity to thank the CHW's Customer Service team for their professionalism and their fast responsive skills. Also I would like to thank the management team at CHW in processing and helping their customers' claims in a timely manner and for a job well done. I will make sure to recommend Choice Home Warranty to all our friends and family members.

2 months ago

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Linda Kinsey

My repair person was competent and fixed my problem in a timely fashion.

3 months ago

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tomeka tstaten327@yahoo.c

Customer service is always great! as well as the turn around time.

3 months ago

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Mike McColgan

Easy to work, a locked cost for years, able to request a vendor

3 months ago

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Ronald

Fast efficient service provider was friendly and knowledgeable

3 months ago

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Emmanuel

I like everything from CHW very very very good and prompt response

3 months ago

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Joshua

Great service! This is almost as valuable as home insurance.

3 months ago

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Martin Kaslausky

Warranty program is great. Cost savings compared to paying for all out of pocket.

3 months ago

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Michael Sparacio

I dislike for all the reasons stated why it is not worth getting. I try so hard to to fill get these claims completed and was consistently disappointed.

3 months ago

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Glenn

No satisfactory follow-up on my central air as we face an excruciating heat wave. Very shameful, uncaring company (and this is just my first experience using them!).

3 months ago

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Tamara

Choice has been great to us. They are the number one company.

3 months ago

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Gerardo

For the most part, great. On 2 occasions, our claims were denied.

3 months ago

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Karl Porterfield

I put in a claim for a plumbing problem, and I can't seem to get someone out to service my issue. All I get is apology emails about having difficulty finding someone.

3 months ago

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Kerwin Madison

All issues were taken care of nicely. Will call again when needed

3 months ago

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Donna

They responded and repaired my dryer quickly.was easy to deal with.

3 months ago

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Rodney Ward

The service was great and very professional. I am bless to have this service.

3 months ago

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Sheryl Agner

Excellent service! Quick, timely, good selection of service providers!

3 months ago

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Priscilla Cherian

For major repairs, I have had to pay out of pocket! It wasn’t just the $80 service fee

3 months ago

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Mary Ann Gowin

The payment started out at $51.25 than it went up to $65.72. Why did the price go up? My husband is a Veteran.

3 months ago

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Arthur King

They always get back to you! They don’t leave you hanging.

3 months ago Edited June 7, 2024

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Marel Romero

I was told we fix it or we’ll replace it, that’s not the case, if can’t be fix they’ll offer you a third or less of the cost to replace the item .

3 months ago

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BDG

Everything went well with the repair of the shower leak. Thank You.

3 months ago

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Gina

Great response time. Was able to get my appliances repaired within a week.

3 months ago

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Thomas

Good company to work with . The plumber that did the job were professional

3 months ago

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Gloria

They got things done very quickly. I didn’t have to find a repair person

3 months ago

Choice Home Warranty Reviews