Name: American Home Shield
Rating: 4.0

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brandon edwards Houston, TX

After covid the company went downhill. You guys send random unqualified people into people's home. I haven't had a decent job done in a couple of years.

8 months ago

Reply from American Home Shield

Dear Brandon, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at [email protected]. Sincerely, Kim

Aug. 15th, 2023

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Verified Customer

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Adrienne Scales Lubbock, TX

I have not experienced any issues when scheduling a service call.

1 year ago Edited October 25, 2023

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 21st, 2023

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Verified Customer

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BARBARA Mount Holly, NC

Prompt service and that assurance that we have been taken care of

1 year ago Edited January 10, 2024

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 21st, 2023

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Verified Customer

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RICHARD Fort Lauderdale, FL

Good and fast professional experience and services with reasonable prices

1 year ago Edited January 10, 2024

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 16th, 2023

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Verified Customer

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Audrey Walker Bethlehem, PA

The service and contractors are knowledgeable and efficient.

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 19th, 2023

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Verified Customer

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Stephen Samples Cleveland, OH

Refused to fix an obvious problem (6 inch hole in radiator as source of a leak/flooding of a room) and wouldn't escalate to problem when asked and then hung up on me.

1 year ago

Reply from American Home Shield

Hi Stephen, Thank you for bringing your experience to our attention. I would be glad to speak with you to address the repairs.

Jan. 12th, 2023

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Verified Customer

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D. Smith Newport News, VA

Timely responses to service requests. Attentive to my vendor preferences.

1 year ago

Reply from American Home Shield

Hi D. Smith, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Jan. 5th, 2023

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Verified Customer

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Kent Lane Chandler, AZ

Service and friendliness. Love the platform to place a service request.

1 year ago

Reply from American Home Shield

Hello Kent, thank you for sharing your experience with us here at American Home Shield! If there’s anything else you need, please contact us again.

Jan. 7th, 2023

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Verified Customer

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Nancy Dooley Upper Marlboro, MD

The ease of schedule an appointment and the response time of the company

1 year ago

Reply from American Home Shield

Hi Nancy, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Jan. 5th, 2023

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Verified Customer

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James Parker Spokane, WA

they were prompt to respond and completed repairs once the parts arrived

1 year ago

Reply from American Home Shield

Hi James, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 6th, 2023

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Verified Customer

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Lori Philadelphia, PA

Furnace had to be e replaced and it was easy and efficient to get it done.

1 year ago

Reply from American Home Shield

Hi Lori, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jan. 7th, 2023

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Verified Customer

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Alicia B Phoenix, AZ

Excellent service. I've had very good experience in all my required services

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 9th, 2023

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Verified Customer

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Veronica Gray Suitland, MD

Excellent customer service and professionally work completed.

1 year ago

Reply from American Home Shield

Hi Veronica, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jan. 7th, 2023

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Verified Customer

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Gene Pirogovsky Danville, CA

Fast service, knowledgeable contractors and generous replacement policies

1 year ago

Reply from American Home Shield

HI Gene, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jan. 7th, 2023

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Verified Customer

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Delois moore Alexander, AR

Mark, was knowledges, intelligent, friendly and knew his job.

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Jan. 9th, 2023

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Verified Customer

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Daniel Crosby Hammond, LA

They are concerned and prompt in fixing whatever problem you may have!

1 year ago

Reply from American Home Shield

Hi Daniel,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 6th, 2023

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Verified Customer

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Sharon Ann Lewis Prince George, VA

Professional. Timely. Courteous. Service was rendered as expected

1 year ago

Reply from American Home Shield

Hi Sharon, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 6th, 2023

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Verified Customer

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Josephine Koziol Chandler, AZ

Quickly resolve our claims with knowledgeable experts in the field

1 year ago

Reply from American Home Shield

Hi Josephine, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 5th, 2023

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Verified Customer

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Paul Caldani Pomona, CA

Amazing contractor doing the service and very knowledgeable

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 9th, 2023

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Verified Customer

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Norman O Hicks Natchitoches, LA

ANYTIME I'VE HAD A PROBLEM THEY HAVE BEEN QUICK TO PROVIDE QUALITY SERVICE.

1 year ago

Reply from American Home Shield

Hi Norman, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Jan. 5th, 2023

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Verified Customer

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Thomas Warning Lansing, MI

Quick to answer my call. Quick to get a repairman out to us.

1 year ago

Reply from American Home Shield

Hi Thomas, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 7th, 2023

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Verified Customer

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John Beverly Hills, CA

Great customer service, great price, great network of repair contractors

1 year ago

Reply from American Home Shield

Hi John, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jan. 7th, 2023

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Verified Customer

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Michael Hoffmann Banning, CA

Although there was a concern, the outcome was very positive.

1 year ago

Reply from American Home Shield

Hi Michael, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jan. 7th, 2023

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Verified Customer

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Deirdra Piazza Texarkana, TX

Plumber was efficient and fixed the problem. Putting I. Claim was easy.

1 year ago

Reply from American Home Shield

Hi Deirdra, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jan. 7th, 2023

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Verified Customer

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Portet Ocala, FL

I am satisfied with their and reliable service and professional friendly workers

1 year ago

Reply from American Home Shield

Hi Portet, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jan. 7th, 2023

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Verified Customer

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WILLIAM D MCDONALD Charlotte, NC

contractors were good. Prices kept going up, overall not good value. Limit of $1500 on HVAC

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs

Jan. 9th, 2023

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Verified Customer

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Dave Carne Erie, PA

They processed our claim professionally and quickly. We were very happy.

1 year ago

Reply from American Home Shield

Hi Dave, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jan. 6th, 2023

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Verified Customer

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L Elaine Sutton Mbionwu Florissant, MO

Outstanding knowledge base, flexible, friendly, efficient, and thorough.

1 year ago

Reply from American Home Shield

Thank you for the fantastic review L Elaine! We loved being of service to you and hope we can assist you again soon.

Jan. 7th, 2023

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Verified Customer

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Martha Tello Gamboa Glendale, AZ

Coverages, rapid responses, Spanish customer service speakers, 24/7 CSR.

1 year ago Edited January 10, 2024

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Jan. 9th, 2023

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Verified Customer

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Angel Romero Broken Arrow, OK

The customer service and the professionals the subcontract!

1 year ago

Reply from American Home Shield

Hi Angel, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jan. 7th, 2023

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Verified Customer

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Richard Savona Norwalk, CT

The service calls are easy and efficient. The technicians are professional!

1 year ago

Reply from American Home Shield

Hi Richard, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 6th, 2023

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Verified Customer

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Carol Nissen Paso Robles, CA

I had to wait long periods of time to have subs come out and for American Home Shield to approve parts.

1 year ago

Reply from American Home Shield

Hi Carol, Thank you for sharing the news about your repair issue. I would be glad to speak with you to further assist.

Jan. 5th, 2023

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Verified Customer

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Jennifer Harrison Huntley, IL

Service is quick but my contract was for $69.99 a month and has gone up to 80 without warning

1 year ago

Reply from American Home Shield

Hi Jennifer,
We appreciate your feedback!

Jan. 7th, 2023

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Verified Customer

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Angela London Washington, DC

For all the months that i have paid membership fees. When I make a claim it still requires money it may be better to save up thr membership fees for appliance failure.

1 year ago

Reply from American Home Shield

Hi Angela, Thank you for sharing your feedback with us. I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Jan. 5th, 2023

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Verified Customer

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g. cedillo San Antonio, TX

GREAT CUSTOMER SERVICE, PROMPT SERVICE AND KEEP CUSTOMERS POSTED ON SCHEDULE

1 year ago

Reply from American Home Shield

Hi G Cedillo, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 22nd, 2022

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Verified Customer

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Marilyn Morgan Riverdale, GA

Always resolves my service needs in an extremely timely manner.

1 year ago

Reply from American Home Shield

Thanks, Marilyn. We’re thrilled that you were satisfied with our services. Your feedback is appreciated, and we hope to be of help again soon.

Dec. 22nd, 2022

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Verified Customer

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Cleon Eny Saint Paul, MN

Everything went super smooth. We are well satisfied. Thank for great see.

1 year ago

Reply from American Home Shield

Hi Cleon, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Dec. 23rd, 2022

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Verified Customer

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Julia Hazzle Aberdeen, MS

They're very professional.If they can't fix it they will replace it.

1 year ago

Reply from American Home Shield

Hi Julia, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Dec. 23rd, 2022

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Verified Customer

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Pat Davis Oakland, CA

Answered our call quickly. Service responder called within an hour

1 year ago

Reply from American Home Shield

Hi Pat,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 22nd, 2022

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Verified Customer

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James Rogers Bonham, TX

All repairs have been done in a timely and professional manner.

1 year ago

Reply from American Home Shield

Hi James, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 22nd, 2022

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Verified Customer

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Vincent Tillis Terry, MS

Professional and very helpful and the process was very easy

1 year ago

Reply from American Home Shield

Hi Vincent, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Dec. 22nd, 2022

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Verified Customer

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Linda Burke South Lebanon, OH

Because everything was fixed in a timely matter and professional manner

1 year ago

Reply from American Home Shield

Hi Linda, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 22nd, 2022

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Verified Customer

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Yvonne LottSnyder Weatherford, TX

the service man knew immediately what my problem was and fixed it quickly.

1 year ago

Reply from American Home Shield

Hi Yvonne,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 22nd, 2022

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Verified Customer

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christie campbell Santa Rosa, CA

took awhile but they fixed it and the electrician was good who showed up the second time

1 year ago

Reply from American Home Shield

Hi Christie,
Thank you for your feedback!

Dec. 22nd, 2022

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Verified Customer

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MARGARET E BROWNLIE Westmont, IL

Overall satisfied. Some bumps in the road recently .. vendors not responding quickly

1 year ago

Reply from American Home Shield

Hi Margaret,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 22nd, 2022

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Verified Customer

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Pamela E Edmond High Point, NC

Prompt responses however if something has to be repaired, the approval process is time consuming.

1 year ago

Reply from American Home Shield

Hi Pamela, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 22nd, 2022

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Verified Customer

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Dorian Ford Joppa, MD

Dispatch was quick but the replacement funds for the refrigerator could've been higher

1 year ago

Reply from American Home Shield

Hi Dorian,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 22nd, 2022

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Verified Customer

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Valarie Turner Bowie, MD

They are improving... with response time, great representation by companies that service you

1 year ago

Reply from American Home Shield

Hi Valarie, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Dec. 23rd, 2022

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Verified Customer

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sarah Charlotte, NC

Very friendly, quick and helpful. He knew exactly what I needed.

1 year ago

Reply from American Home Shield

Hi Sarah,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 22nd, 2022

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Verified Customer

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Gary Eugene Mynatt Tyrone, GA

AHS replaced the microwave-oven combo in the kitchen due to technician error.

1 year ago

Reply from American Home Shield

Hi Gary, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Dec. 22nd, 2022