Name: American Home Shield
Rating: 4.0

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Verified Customer

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Christine Denver, CO

See comments below . Excellent service and great investment.

11 months ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 18th, 2023

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Verified Customer

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Sharmane S Charlotte, NC

Ease of placing a service request and service updates.

11 months ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 18th, 2023

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Verified Customer

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Mylah Baton Rouge, LA

Like the service but dislike the cost! They are pricing seniors out.

11 months ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 18th, 2023

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Verified Customer

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Frederick Alpharetta, GA

Quick response and professional service people.

11 months ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 17th, 2023

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Verified Customer

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William Norris Charlotte, NC

Fast service dependable technicians reasonably priced

11 months ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 17th, 2023

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Verified Customer

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Angelica Boca Raton, FL

Excelent and very professional attention!

11 months ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 17th, 2023

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Verified Customer

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Latisha Chicago, IL

They knew what the problem was and fixed it successfully.

11 months ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 17th, 2023

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Verified Customer

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Anthony Dayton, OH

Still waiting on my service to be scheduled and completed.It’s like pulling teeth after they get paid. 2 nd time we paid and no one ever show up

11 months ago

Reply from American Home Shield

Anthony, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 17th, 2023

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Verified Customer

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Pamela Richmond, VA

Good service for the money paid every month.

11 months ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 17th, 2023

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Verified Customer

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Harlon Norse

Contractors gouge customer for uncovered repairs. Kills any savings from the warranty service.

11 months ago Edited January 10, 2024

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 17th, 2023

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Verified Customer

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Karen Wooten El Mirage, AZ

Home shield has always been there when I need them.

11 months ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 17th, 2023

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Verified Customer

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Becky Carter Plezia Bridgeville, PA

Great value for your money. Peace of mind.

11 months ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 17th, 2023

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Verified Customer

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Melissa Portales, NM

They get repairs done quickly even in my small rural town

11 months ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

May. 17th, 2023

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Verified Customer

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Stephen

When I have a need for a repair, I need service right away and not 24/48 hours later.

11 months ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 17th, 2023

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Verified Customer

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Debra Mata Kennewick, WA

Very satisfied with technician, very friendly & efficient.

11 months ago Edited May 24, 2023

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 17th, 2023

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Verified Customer

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Mandy Meloon

It has been nothing but a struggle to get a home repair completed. The contractors never complete a job and they are unprofessional and difficult.

11 months ago

Reply from American Home Shield

Mandy, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 17th, 2023

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Verified Customer

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Dock Birmingham, AL

Good prompt response. Very professional service.

11 months ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

May. 17th, 2023

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Verified Customer

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Harold

Customer service is Great, and the repairs were Great.

11 months ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 17th, 2023

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Verified Customer

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Daniel Compean Richmond, TX

Coverage and professional services all the time.

11 months ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

May. 17th, 2023

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Verified Customer

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Kenneth Minneapolis, MN

Awesome service and very prompt. Highly recommend

11 months ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 17th, 2023

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Verified Customer

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Sri K Round Rock, TX

I recently bought the warranty and went through lot of hazzle for my first claim and they always try to find something to deny the claim.

11 months ago

Reply from American Home Shield

Hi Sri K, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 17th, 2023

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Linda Boise, ID

Excellent Company !! Technicians are on time, reliable, efficient and friendly.

6 months ago

Reply from American Home Shield

Dear Linda, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Nov. 3rd, 2023

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Luis E Vazquez Miami, FL

I have 1 complaint but so far so good. Contract prices keep increasing and that is not good.

6 months ago

Reply from American Home Shield

Dear Luis, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Oct. 30th, 2023

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V G Calexico, CA

Everything was super easy and very professional, communication and attentiveness was great

6 months ago

Reply from American Home Shield

Dear V G, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Oct. 19th, 2023

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Felix Baltimore, MD

Decision regarding my services with Patriot plumbing. Unfair because the company didn't provide enough information on their diagnosis

7 months ago

Reply from American Home Shield

Dear Felix, I'm so sorry for the problems you've been experiencing. Please reach out to us at [email protected] so we can discuss this further. Sincerely, Mariah

Oct. 3rd, 2023

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Patrica Pimentel

So far, very happy after two claims. Nice vendors and waiting period is reasonable.

7 months ago

Reply from American Home Shield

Patricia, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Sep. 28th, 2023

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Pansy Nashville, TN

Each person came on time. They came in and went to work on both items called for.

7 months ago

Reply from American Home Shield

Dear Pansy, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Sep. 22nd, 2023

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Norberto Rodriguez Chantilly, VA

I got an excellent service. I received a new Microware from American Home Shield. Thanks.

7 months ago

Reply from American Home Shield

Norberto, We greatly appreciate your loyalty to us and thank you again for sharing your experience. Sincerely, Mariah

Sep. 20th, 2023

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Richard Red Bluff, CA

Easy to order service on line, but if the necessity to speak to a live person arises, not so easy to do.

7 months ago

Reply from American Home Shield

Dear, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Sep. 15th, 2023

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Carol

Worker was very kñowledgable, kind, had the needed parts and was on time. Thank you.

7 months ago

Reply from American Home Shield

Carol, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Sep. 13th, 2023

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Myonee and Mike Masi Dover, DE

We were charged $125 just to have someone come in 5 days to check our AC only to tell us, they won't do anything because it is still good and working. $125 one time payment.

7 months ago

Reply from American Home Shield

Myonee, I understand your frustration and appreciate your feedback. Please feel free to contact us at [email protected] so we can talk more about your experience. Sincerely, Mariah

Sep. 21st, 2023

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Larry Shapiro Reseda, CA

All service issues should be handled this easily. Problem was solved within a couple hours of placing the call.

8 months ago

Reply from American Home Shield

Dear Larry, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Sep. 5th, 2023

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Daniel Tracy, CA

They are prompt to respond to a call for service and a good value for the money.

8 months ago

Reply from American Home Shield

Dear Daniel, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Sep. 5th, 2023

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Veronica

The people no AHS subcontracts with are professional and appear knowledgeable in their craft.

8 months ago

Reply from American Home Shield

Veronica, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Aug. 28th, 2023

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Nathan Belleville, IL

Technician was super nice but showed up towards end of window and meant I lost a good part of the day.

8 months ago

Reply from American Home Shield

Nathan, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Aug. 24th, 2023

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kim gorton Phoenix, AZ

Efficient professional timely. However difficult to understand do to not speaking good english

8 months ago Edited September 6, 2023

Reply from American Home Shield

Kim, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Aug. 24th, 2023

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Joseph Las Vegas, NV

Claims were handled in a satisfactory manner once addressed snafu was corrected.

8 months ago

Reply from American Home Shield

Joseph, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Aug. 24th, 2023

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Cindy LA

When the company you call came. 4 things needed changing. They told me you would not change the coil.. Take me off your books. I am canceling your company.

8 months ago

Reply from American Home Shield

Dear Cindy, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at [email protected]. Sincerely, Kim

Aug. 24th, 2023

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Christine Tampa, FL

Recent plumbing issues have been resolved. Fast service and knowledgeable people.

8 months ago

Reply from American Home Shield

Christine, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Aug. 24th, 2023

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Ronnie Newport News, VA

What covered by the plan often a challenge to figure out. Hard to understand the employees on the phone due to strong accents.

8 months ago

Reply from American Home Shield

Ronnie, Thanks for bringing this issue to our attention. Please know that I'd like to look into this further. Send your contact info to [email protected] and I'll be back in touch with you soon.

Aug. 24th, 2023

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Steve Murray Rio Verde, AZ

Very East to put in a Claim. An excellent Appliance Repair Company and Repairman.

8 months ago

Reply from American Home Shield

Steve, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Aug. 24th, 2023

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David

Repairs went without any problem. Plumbers were quick, efficient and very professional.

8 months ago

Reply from American Home Shield

Dear David, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Aug. 24th, 2023

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Joseph Loganville, GA

So far the service has been good. Have had them out on 2 instances w/ satisfactory results.

8 months ago

Reply from American Home Shield

Joseph, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Aug. 23rd, 2023

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Mike Herriott Summerville, SC

Liked the promptness of scheduling contractors. Disliked the quality of some of the contractors and lack of follow-up from AHS

8 months ago

Reply from American Home Shield

Dear Mike, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Aug. 23rd, 2023

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Elizabeth Saint Paul, MN

The service provider showed up in a timely manner, had the part with him and it was an easy fix

8 months ago

Reply from American Home Shield

Elizabeth, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Aug. 23rd, 2023

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Virginia Hamilton, OH

We think that the company does a good job getting the right people to do the job on time.

8 months ago

Reply from American Home Shield

Virginia, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Aug. 23rd, 2023

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Aurora Colton, CA

The service was great and the technician was on top of things (time, knowledge, and courtesy).

8 months ago

Reply from American Home Shield

Aurora, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Aug. 23rd, 2023

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K K

Peace of mind is costly now a days and finding a good choice for the money you are paying is hard

8 months ago

Reply from American Home Shield

K K, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Aug. 23rd, 2023

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Tenilia

When I can understand the person answering the phone is is great. This call was great

8 months ago

Reply from American Home Shield

Tenilia, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Aug. 23rd, 2023

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NapTown Fa'Real Fredericksburg, VA

Excellent response to my issue. Sent knowledgeable and competent technician. Resolved my issue.

8 months ago

Reply from American Home Shield

Dear NapTown, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Aug. 16th, 2023