Name: American Home Shield
Rating: 4.0

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Verified Customer

star star star star star

David Dunlap GA

The timeliness of resolving my issues related to my home

9 months ago

Reply from American Home Shield

David, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jul. 17th, 2023

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Verified Customer

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Denise Ontario, CA

good service and friendly people. Helpful

9 months ago

Reply from American Home Shield

Dear Denise, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Jul. 17th, 2023

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Verified Customer

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Harshad Shah

Good service. It took two visits by the contractor to finish the job.

9 months ago

Reply from American Home Shield

Harshad, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jul. 13th, 2023

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Verified Customer

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Carl Jacksonville, NC

Absolutely terrible!!! The service is bad the customer service is bad. My experience with this company thus far is worse by the day.

9 months ago

Reply from American Home Shield

Carl, Your review is concerning to me, and I'd like to know more about it. Please contact me a [email protected] so I can investigate this further.

Jul. 13th, 2023

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Verified Customer

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Callie Coutris Dallas, TX

Coverage and problem resolution is excellent!

9 months ago

Reply from American Home Shield

Callie, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jul. 13th, 2023

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Verified Customer

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Born Buckeye Boston, MA

It would be nice if they would cover a/c duct work along with the a/c unit.

9 months ago

Reply from American Home Shield

Hi, Thank you for your feedback on your American Home Shield experience!

Jul. 13th, 2023

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Verified Customer

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Michael Woods Killeen, TX

I seem to be given the worse contractors that can be found? I don't understand why!!

9 months ago

Reply from American Home Shield

Michel, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at [email protected]. Sincerely, Mariah

Jul. 13th, 2023

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Verified Customer

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Robert C Boyd Phoenix, AZ

Immediate response no issues!! Highly Recommend

9 months ago

Reply from American Home Shield

Robert, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jul. 13th, 2023

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Verified Customer

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Maureen Kelly Kalamazoo, MI

Professional and timely plumbing service. Thank you!

9 months ago

Reply from American Home Shield

Dear Maureen, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jul. 13th, 2023

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Verified Customer

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Rachel Castle Hayne, NC

Solved problem with good communication thank you

9 months ago

Reply from American Home Shield

Rachel, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Jul. 13th, 2023

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Verified Customer

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Jonathan

Requesting for service was easy, fast service and puntual.

9 months ago

Reply from American Home Shield

Jonathan, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Jul. 13th, 2023

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Verified Customer

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Sopar Seributra Sugar Land, TX

Good coverage, provide quick and professional services.

9 months ago

Reply from American Home Shield

Sopar, We greatly appreciate your loyalty to us, and thank you again for sharing your experience. Sincerely, Mariah

Jul. 13th, 2023

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Verified Customer

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Lyndsey Hill New Freedom, PA

The service was timely and and tech was very knowledgeable.

9 months ago

Reply from American Home Shield

Lyndsey, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Jul. 13th, 2023

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Verified Customer

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Virgil Hook Cheyenne, WY

Fast service along with sending the proper repairman.

9 months ago

Reply from American Home Shield

Virgil, We greatly appreciate your loyalty to us, and thank you again for sharing your experience. Sincerely, Mariah

Jul. 13th, 2023

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Verified Customer

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Cathy Lutz Alvin, TX

Work was done quickly after claim submitted.

9 months ago

Reply from American Home Shield

Cathy, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jul. 13th, 2023

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Verified Customer

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Becky Tulsa, OK

Service company was efficient. However we had to wait several days for parts.

9 months ago

Reply from American Home Shield

Becky, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jul. 13th, 2023

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Verified Customer

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Teresa Morales Phoenix, AZ

It felt so good to get service as soon as I did

9 months ago

Reply from American Home Shield

Dear Teresa, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jul. 13th, 2023

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Verified Customer

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Erika Gray

Quick efficient service. Thank you. A+

9 months ago

Reply from American Home Shield

Dear Erika, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Jul. 13th, 2023

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Verified Customer

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David

Rapid scheduling, fast and expert HVAC repair dispatched.

9 months ago

Reply from American Home Shield

David, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jul. 13th, 2023

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Verified Customer

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Samantha Chapin, SC

Quick responses and clear explanation of ncc

9 months ago

Reply from American Home Shield

Samantha, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jul. 13th, 2023

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Verified Customer

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Aaron Nelson Ogden, UT

Quick. Fast assessment. The plumber was nice and good.

9 months ago

Reply from American Home Shield

Dear Aaron, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Jul. 13th, 2023

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Verified Customer

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Kenneth Miller Bonney Lake, WA

Great service. Knowledgeable service technicians!

9 months ago

Reply from American Home Shield

Dear Kenneth, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Jul. 13th, 2023

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Verified Customer

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Bobby Des Moines, IA

Fast response and came through on promises!

9 months ago

Reply from American Home Shield

Bobby, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jul. 13th, 2023

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Verified Customer

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Stewart Forney, TX

Fast reliable service. Thanks for the help.

9 months ago

Reply from American Home Shield

Stewart, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jul. 13th, 2023

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Verified Customer

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Judy Atlanta, GA

They come out to do the repair within 2 days.

9 months ago

Reply from American Home Shield

Judy, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jul. 10th, 2023

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Verified Customer

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Stephen Snyder Clearlake, CA

They have quality repair people in their system

9 months ago

Reply from American Home Shield

Stephen, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jul. 8th, 2023

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Verified Customer

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Romulo Vallejo, CA

all of it,Customer service, quality of product service

9 months ago

Reply from American Home Shield

Romulo, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jul. 8th, 2023

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Verified Customer

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CARY HOGAN

9 months ago

Reply from American Home Shield

Dear Cary, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jun. 29th, 2023

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Verified Customer

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Dewayne Jackson, MS

Fast response,professionalism and affordability.

9 months ago

Reply from American Home Shield

Dewayne, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Jul. 10th, 2023

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Verified Customer

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Kerry Richards Morgan Hill, CA

Not enough vendors. Poor service when emergency happens, cannot not escalate or speak with managers.

9 months ago

Reply from American Home Shield

Kerry, Thanks for bringing this issue to our attention. Please know that I'd like to look into this further. Send your contact info to [email protected] and I'll be back in touch with you soon.

Jul. 6th, 2023

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Verified Customer

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Rosa Fitchett Chesapeake, VA

The prompt response to my service request

9 months ago Edited July 12, 2023

Reply from American Home Shield

Rosa, Your review is concerning to me, and I'd like to know more about it. Please contact me a [email protected] so I can investigate this further.

Jul. 6th, 2023

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Verified Customer

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TERI ANN THOMAS Richardson, TX

We loved how fast and easy it was to file a claim.

9 months ago

Reply from American Home Shield

Teri, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jul. 6th, 2023

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Verified Customer

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Malvis Wilson Oakland, TN

They provide a great service. I would recommend to others.

9 months ago

Reply from American Home Shield

Dear Malvis, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jul. 6th, 2023

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Verified Customer

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Dean Richardson, TX

Great value. Excellent service across the board

9 months ago

Reply from American Home Shield

Dean, We greatly appreciate your loyalty to us and thank you again for sharing your experience. Sincerely, Mariah

Jul. 5th, 2023

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Verified Customer

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Barbara Surprise, AZ

promptness of response to our request. Y

9 months ago

Reply from American Home Shield

Barbara, We greatly appreciate your loyalty to us and thank you again for sharing your experience. Sincerely, Mariah

Jul. 5th, 2023

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Verified Customer

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Eduardo Brandon, FL

Very Convenient. Customer service was right on the money.

9 months ago

Reply from American Home Shield

Eduardo, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jul. 5th, 2023

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Verified Customer

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Travis Baton Rouge, LA

I LOVE THE CONTRACTORS THAT ARE ASSIGNED , I DISLIKE THE RESPONSE TIME

9 months ago

Reply from American Home Shield

Travis, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Jul. 5th, 2023

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Verified Customer

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esteban amezquita New Windsor, NY

Customer service, made everything very simple

9 months ago Edited July 12, 2023

Reply from American Home Shield

Esteban, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jul. 5th, 2023

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Verified Customer

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Amber Marrero, LA

Good service. Decent price. Fast response

9 months ago

Reply from American Home Shield

Amber, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jul. 5th, 2023

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Verified Customer

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Angela Grand Rapids, MI

Customer service not good. Unable to understand the agents. Agents unable to help.

9 months ago

Reply from American Home Shield

Angela, I understand your frustration and appreciate your feedback. Please feel free to contact us at [email protected] so we can talk more about your experience. Sincerely, Mariah

Jul. 5th, 2023

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Verified Customer

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Michael CA

Technician was very professional and arrive on time…

10 months ago

Reply from American Home Shield

Dear Michael, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jul. 5th, 2023

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Verified Customer

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Jennifer Racine, WI

I have been coming satisfied with services provided.

10 months ago

Reply from American Home Shield

Dear Jennifer, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Jul. 5th, 2023

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Verified Customer

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Janet Riverton, WY

They have reliably provided service but the cost is high.

10 months ago

Reply from American Home Shield

Dear Janet, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Jul. 5th, 2023

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Verified Customer

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Scott Cypress, TX

Takes 1 hour or more to get an agent then out AC is out and it is taking a week to get a response. Terrible.

10 months ago

Reply from American Home Shield

Dear Scott, Your review is concerning to me, and I'd like to know more about it. Please contact me a [email protected] so I can investigate this further.

Jul. 5th, 2023

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Verified Customer

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John PA

Very personable service tech who know his business.

10 months ago

Reply from American Home Shield

Dear John, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Jul. 5th, 2023

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Verified Customer

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Ronni Fort Lauderdale, FL

The service call was performed next day.

10 months ago

Reply from American Home Shield

Dear Ronni, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Jul. 5th, 2023

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Verified Customer

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Jason Fairborn, OH

Fantastic service. Fast response and always there.

10 months ago

Reply from American Home Shield

Jason, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jul. 5th, 2023

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Verified Customer

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Sandy Madison, WI

Fast response to any home problem I’ve had.

10 months ago

Reply from American Home Shield

Dear Sandy, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Jul. 5th, 2023

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Verified Customer

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Ricardo Houston, TX

Prompt and good work and very professional

10 months ago

Reply from American Home Shield

Hi Ricard, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Jul. 3rd, 2023

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Verified Customer

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Julie Dallas, TX

Fast service, problem fixed with friendly service.

10 months ago

Reply from American Home Shield

Dear Julie, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jul. 3rd, 2023