Name: American Home Shield
Rating: 4.0

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Verified Customer

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Lem New City, NY

Pricing is getting out of hand. Annual price higher than my house insurance.

6 months ago

Reply from American Home Shield

Dear, I'm so sorry for the problems you've been experiencing. Please reach out to us at [email protected] so we can discuss this further. Sincerely, Mariah

Oct. 16th, 2023

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Verified Customer

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chrystal demet

Charges for "codes and compliance "were very high

6 months ago

Reply from American Home Shield

Chrystal, Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Oct. 12th, 2023

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Verified Customer

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Debra Miller

The coverage is the worst and the customer service is the worst. I will not recommend American Home Sheild to anyone.

6 months ago

Reply from American Home Shield

Dear Debra, I'm so sorry for the problems you've been experiencing. Please reach out to us at [email protected] so we can discuss this further. Sincerely, Mariah

Oct. 11th, 2023

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Verified Customer

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Cameron

The prompt dispatch. Good service for the most part.

6 months ago Edited October 18, 2023

Reply from American Home Shield

Dear Cameron, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Oct. 10th, 2023

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Verified Customer

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C note Fort Hood, TX

6 months ago

Reply from American Home Shield

Hi, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Sep. 21st, 2023

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Verified Customer

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Lorraine Austin, TX

Some of the contractors are very good, some are not so good

7 months ago

Reply from American Home Shield

Dear It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Oct. 4th, 2023

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Verified Customer

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William Chandler, AZ

Good value for the coverage, resolution.

7 months ago

Reply from American Home Shield

Dear William, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Oct. 3rd, 2023

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Verified Customer

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Mark Sanford, NC

Good company with good honest and courteous vendors.

7 months ago

Reply from American Home Shield

Dear Mark, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Sep. 28th, 2023

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Verified Customer

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Deidri Midlothian, TX

Response time was acceptable but could have been faster.

7 months ago

Reply from American Home Shield

Deidri, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Sep. 28th, 2023

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Yoga Ramirez San Antonio, TX

Do not like their customer service. Not all companies do a good job.

7 months ago

Reply from American Home Shield

Dear Yoga, Your review is concerning to me, and I'd like to know more about it. Please contact me a [email protected] so I can investigate this further.

Sep. 26th, 2023

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Verified Customer

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Michelle

No response on second request due to an issue on my refrig. Not a happy customer right now

7 months ago

Reply from American Home Shield

Michelle, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Sep. 18th, 2023

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Verified Customer

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Becky Roanoke, VA

They have been easy to rech and very responsive.

7 months ago

Reply from American Home Shield

Becky, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Sep. 13th, 2023

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Ma Union, NJ

They are becoming to be expensive. I het yearly increase without notice.

8 months ago

Reply from American Home Shield

Dear Ma, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Sep. 5th, 2023

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Mike Young

I've had Home Shield for 4 years now. I've had multiple problems with my HVAC. Every time they've been able to get someone out fast. Great customer service. Great contracters.

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 2nd, 2023

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James Koller Seattle, WA

Got this home warranty included in the home purchase, rental property, by the agent. It was only for one year and i did have to use it once for a stove that died. Service was fairly quick and the service was covered. Never had a chance to check the limits of the warranty.

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Mar. 21st, 2023

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JAMES Pensacola, FL

I don't mind the 54.00$ a month, but the 100$ cost per problem is a bit much. It started out at 75$ when I started with them, but now the cost is higher. Sometimes the company is right on top of the problem, other times it takes several calls and the company coming out will easily take one to two weeks to schedule a visit time.

1 year ago

Reply from American Home Shield

Hi James, We appreciate your feedback regarding your AHS experience!

Mar. 8th, 2023

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G.H.F Frisco, TX

I have been an American Home Shield customer for over 10 years. I have placed claims/ service calls for my HVAC, Hot Water Heater, Fridge, Dishwasher & Washing Machine. All items were serviced properly and returned to working condition. Sometimes I have had to wait two-three days for service, but that comes with the territory.

1 year ago

Reply from American Home Shield

Hi G.H.F,
Your patronage over the past 10 years is more than appreciated! I hope you continue to enjoy American Home Shield and the service we provide!

Jan. 4th, 2023

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Tara Gillispie Hurricane, WV

American Home Shield is so very fast and efficient at sending the perfect technicians for the right job. When our oven went out, they were there the next day to check it and had it replaced that same evening.

1 year ago

Reply from American Home Shield

Hi Tara,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Oct. 24th, 2022

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Carol Dreiling Wichita, KS

I originally liked the idea of AHS providing reputable companies to complete repairs. However, not being able to select a company turned out to be the biggest detriment. I still had to contact and follow up with the company and AHS. It took one company 3 months to fix the ice maker in my refrigerator after they installed and uninstalled a part in the refrigerator, that should have been placed in the freezer. Another company assigned to check electrical issues never called me back and I contacted AHS 3 times over a 3 week period before my repair was re-assigned to an electrical company that had done prior work at my house. I did learn who to call and who not to call, but the cost of the warranty was not worth the hassle.

1 year ago Edited July 6, 2022

Reply from American Home Shield

Hi Carol, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number or property address.

Jul. 12th, 2022

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WHITNEY KING Olathe, KS

It is a good to use. They nickle and dime if they have to replace anything. We had to get a new water heater but we had to pay 600 dollars for all the connecting parts to it. They use some really shorty contractors. Lot’s of times I will check the reviews on that contractor and there will be terrible reviews on them. I’ve had to change contractors multiple times.

1 year ago

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Linda Holly Alpharetta, GA

They are great on small items like Disposals but anything large - not so much. HVAC - constant small repairs - technician from 75 miles away. They refused to repair. Washer/Dryer combo - Tech told me right out that they would decline to repair due to costly part. So he left without fixing. I called to complain and they assigned the same guy who never showed. I called to cancel my membership and the guy was very nice - talked me out of cancelling and would send repairman without my paying my deductible. Never heard from them again!

1 year ago

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Rosie Ewing Houston, TX

There are many hidden conditions to gain services. They make it appear that all you have to do is pay the cost of the policy and the service fee when to file a claim and everything will be repaired or replaced by American Home Shield. That is not true. They do not fix plumbing problems that occur behind d the wall. Nor do they replace dishwashers that can be patched in order to have you call later and create another service call and change.

2 years ago

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Robbie Umholtz CA

They have responded promptly when I needed service They have professionals that get the job done and in a timely manner. Knowing I have this kind of service gives me peace of mind.

2 years ago

Reply from American Home Shield

Hi Robbie. Thank you so much for expressing how pleased you are with your AHS warranty coverage. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Dec. 15th, 2021

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Corryn Moore Richmond, VA

American home shield came to the rescue when our AC went out. Although the wait was longer, due to parts being on backorder they made it right by applying a credit and helped us cool down quickly.

2 years ago

Reply from American Home Shield

Hi Corryn. Thank you for your review. We really appreciate you taking time to let us know that your problem was resolved and we appreciate your patience while the parts were on back order. We look forward to working with you again and thank you for choosing AHS as your warranty company.

Dec. 15th, 2021

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Ian Struble Reno, NV

Someone has to have bought AHS recently. This is the third time I have used them and they is being generous. They constantly set expectations with a promise that you will be called back tomorrow or next week but of the four times I was told I would receive a call I have gotten zero calls from them. They did eventually cancel a ticket w/o telling me though. My first interaction involved someone that refused to transfer me to a supervisor when it became clear that they had no idea what they were doing. They put me on hold hoping I would hang up. I watched a movie with the phone on speaker until then hung up after about an hour. Local contractors have been good once I actually get connected to one.

2 years ago

Reply from American Home Shield

Hi Ian. Thank you for bringing your concerns to our attention. I would be happy to speak with you to address any unresolved issue.

Dec. 15th, 2021

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Arvin Yahnahki Fort Worth, TX

Pool pump was not work, due to motor in the pump had gone bad. AHS sent rhe Pool Repair Technician to my home and it was replaced in less than 45 minutes. Great Customer Service!!!

2 years ago

Reply from American Home Shield

Hi Arvin. One of our main goals is to provide prompt and reliable service that our member can count on. It is great to read about your experience with the pool pump. Thank you for allowing AHS to take the hassle out of your home repair needs.

Dec. 15th, 2021

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M. Nielsen South Bend, IN

Heard about American Home Shield while watching This Old House, I gave them a call to talk about pricing and details about submitting claims when needed they answered all my questions

2 years ago Edited July 6, 2022

Reply from American Home Shield

Hi M. Nielsen. We greatly appreciate your time to provide a review of your experience. It's very good to hear that your questions were answered to your satisfactions. We want you to always know you can count on AHS when you need us.

Dec. 15th, 2021

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Shauna Lyons Omaha, NE

Hot water heater went out and the person that was contracting for AHS was Awesome and had done in a few days, from ordering the heater and installing. Was able to make claim all on line!! Super easy!!!

2 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Shauna. Thank you for time in letting us know how we are doing. We always do our best to provide prompt and efficient service for our members. It is so wonderful that we were able to do that for you with your water heater. Thank you for trusting AHS.

Dec. 15th, 2021

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Liz Baltimore, MD

I lived in a condo when I had this warranty and it coveted all kinds of things that didn't really apply to me. Wish these could be customized bit otherwise it was affordable and they did help when I had an issue with a stove.

2 years ago

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Carolyn Hazleton, PA

In researching for a home warranty company I found this company to be highly recommended and highly reliable. Customer service answered all my questions and concerns regarding their products and services.

2 years ago

Reply from American Home Shield

Hi Carolyn. Thank you so much for letting us know you chose AHS. We want you to know you can count on the service and coverage we provide. Thank you for being our valued home warranty member.

Oct. 29th, 2021

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Nancy Oliver Lake Orion, MI

My husband is not handy, so I keep this going annually. It has helped me out on my washer and garage door opener. Only problem I have is the wait time for customer service, it can be so long, I actually dread calling. Other than that, they do what they say they are going to do.

2 years ago

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Amrit Nandrey Brentwood, TN

I was a customer of AHS and kept their policy for almost a year. I filed a couple of claims with them and in both cases I received prompt and good service. The only reason I switched from them was upon finding another company with much better rates.

2 years ago Edited October 28, 2021

Reply from American Home Shield

Hi Amrit,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 29th, 2021

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Lynn White Gilbert, AZ

Saved us money on some repairs. Worth it when included in home purchase. However, many of the contractors they use are not very good and you can't choose your own service company. Had to insist on a different contractor twice when the first two failed to fix the problem and it was a bit of a hassle. We did have a couple good experiences, as well, though. Replaced a broken stovetop with no arguments.

5 years ago

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Verified Customer

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Sherran Nutson Atlanta, GA

9 months ago

Reply from American Home Shield

Dear Sherran, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jul. 17th, 2023

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Verified Customer

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Jane Yuma, AZ

Do what they said they would, efficiently

9 months ago

Reply from American Home Shield

Dear Jane, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jul. 19th, 2023

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TGBG llc Queens, NY

Home sheild sends below average people to fix ur home problems. They never fix it just put bandage on problem. Would not recommend to my enemy

9 months ago

Reply from American Home Shield

Dear TGBG, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at [email protected]. Sincerely, Kim

Jul. 19th, 2023

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Verified Customer

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Daniel Moskowitz Parkville, MD

Great, response time and great work. I was very impressed.

9 months ago

Reply from American Home Shield

Daniel, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jul. 19th, 2023

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Verified Customer

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Karen Palo Alto, CA

I like the convenience of applying for assistance on line.

9 months ago

Reply from American Home Shield

Karen, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jul. 19th, 2023

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Verified Customer

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Victor Naperville, IL

AHS provides prompt and high quality service.

9 months ago

Reply from American Home Shield

Victor, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jul. 19th, 2023

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Verified Customer

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Riad Dayton, OH

Excellent service . Company assigned did a great job

9 months ago

Reply from American Home Shield

Riad, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jul. 19th, 2023

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Verified Customer

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Daisy Houston, TX

Excellent service,Professional,and fast quick responses

9 months ago

Reply from American Home Shield

Dear Daisy, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Jul. 20th, 2023

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Verified Customer

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Prince Richmond, TX

Professional and good customer centric service

9 months ago

Reply from American Home Shield

Dear Prince, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jul. 20th, 2023

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Verified Customer

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Priscilla Lynch

Love the ease of placing Service Request.

9 months ago

Reply from American Home Shield

Dear Priscilla, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Jul. 20th, 2023

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Verified Customer

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Dionne Hampton, GA

I have peace of mind with reputable people coming to my home.

9 months ago

Reply from American Home Shield

Dionne, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Jul. 19th, 2023

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Verified Customer

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Dan Pesante Columbus, OH

I was very happy that the guy was able to locate the issue quickly.

9 months ago

Reply from American Home Shield

Dan, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Jul. 18th, 2023

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Verified Customer

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Mark Longenecker Nixa, MO

They have always been very helpful and saved us money.

9 months ago

Reply from American Home Shield

Mark, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jul. 19th, 2023

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Verified Customer

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Grace Ferrer Homestead, FL

The promptness in which my issue was resolved.

9 months ago

Reply from American Home Shield

Dear Grace, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Jul. 19th, 2023

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Verified Customer

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William Dallas, TX

They responded quickly and repair was resolved.

9 months ago

Reply from American Home Shield

Dear William, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jul. 18th, 2023

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Beryl Baltimore, MD

Was not pleased with the quality of the work and they did nothing to get me better results.

9 months ago

Reply from American Home Shield

Dear Beryl, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Jul. 17th, 2023

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Verified Customer

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John Thomas New Port Richey, FL

On time , professional service!!every time

9 months ago Edited January 10, 2024

Reply from American Home Shield

Dear John, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Jul. 17th, 2023