Name: American Home Shield
Rating: 4.1

check_circle

Verified Customer

star star star star star

Chris Chapman Penn Laird, VA

The only down side is the repair and parts take several weeks to complete but that’s part of our todays problems since Covid19’

7 months ago

Reply from American Home Shield

Dear Chris, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Oct. 11th, 2023

check_circle

Verified Customer

star star_border star_border star_border star_border

Kila Emenegger Bothell, WA

Very VERY frustrated with most of your staff I have talked to. There is so much broken English that there is a major language barrier. With that said, no one seems to be putting my order in right and communicating to the dispatch tech companies correctly so therefore my appliance is months past due to my house! Please get more English speaking people on your team! The ones you have are lousy and they waste MY unlimited time!

7 months ago

Reply from American Home Shield

Dear Kila, I'm so sorry for the problems you've been experiencing. Please reach out to us at [email protected] so we can discuss this further. Sincerely, Mariah

Oct. 11th, 2023

check_circle

Verified Customer

star star star star star

James Wake Forest, NC

I appreciated AHS quick turnaround time from the time we reported our issue to the time a service provider could be here.

7 months ago

Reply from American Home Shield

Dear James, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Oct. 11th, 2023

check_circle

Verified Customer

star star star star star

Linda Simmoneau Ozark, MO

This is a great company. They’re always professional and polite. Service is fast and the providers have been awesome.

7 months ago

Reply from American Home Shield

Linda, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Oct. 11th, 2023

check_circle

Verified Customer

star star_border star_border star_border star_border

Laura Bower Pittsburgh, PA

I had a scheduled appointment today and no one showed up and AHS said there was nothing they could do other than schedule me another appointment 6 days out. This is unacceptable. I pay alot of money for this service and when I confirmed my appointment and had it confirmed to me several times the day before and took a day off of work for the repair.

7 months ago

Reply from American Home Shield

Dear Laura, I'm so sorry for the problems you've been experiencing. Please reach out to us at [email protected] so we can discuss this further. Sincerely, Kim

Oct. 11th, 2023

check_circle

Verified Customer

star star star star star

Jim L Wichita, KS

Quick to respond, getting more efficient month by month with allowing the ability to arrange appt with some vendors right off the bat

7 months ago

Reply from American Home Shield

Dear Jim, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Oct. 10th, 2023

check_circle

Verified Customer

star star_border star_border star_border star_border

Kenneth

After 38 years, I have canceled my contract with AHS. If you are considering AHS, my advice to you is to run, don't walk away! What was once a great, reliable home warranty service has morphed onto a nightmare of, with rare exception, unresponsive, poor quality contractors and, if you're actually able to reach a human, hard-to understand call center customer service agents. I will set aside the money I paid to AHS and choose people I can trust to do my home repairs.

7 months ago Edited October 10, 2023

Reply from American Home Shield

Dear Kenneth, I understand your frustration and appreciate your feedback. Please feel free to contact us at [email protected] so we can talk more about your experience. Sincerely, Mariah

Oct. 24th, 2023

check_circle

Verified Customer

star star star_border star_border star_border

Iona Brookfield, WI

The customer service is very poor. My premium and deductible costs increased after my first year even though I had only 2 repairs. I am aware of others who have been reimbursed with new appliances and their deductibles and premiums remain the same.

7 months ago

Reply from American Home Shield

Dear Iona, I understand your frustration and appreciate your feedback. Please feel free to contact us at [email protected] so we can talk more about your experience. Sincerely, Mariah

Oct. 24th, 2023

check_circle

Verified Customer

star star star star star

Christine Derby, KS

AHS , is well worth having and we have had it for 15+ years and we’re glad we have had it during our time in our current home

7 months ago

Reply from American Home Shield

Christine, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Oct. 5th, 2023

check_circle

Verified Customer

star star star_border star_border star_border

Krista Okatie, SC

1) AHS can't seem to separate my two contracts for two different addresses. 2) Scheduler told me that electrician would be there between 8 and 10 as I was the first appointment of the day. Unfortunately, that was not the electrician's schedule.

7 months ago

Reply from American Home Shield

Dear Krista, I understand your frustration and appreciate your feedback. Please feel free to contact us at [email protected] so we can talk more about your experience. Sincerely, Mariah

Oct. 5th, 2023

check_circle

Verified Customer

star star star star star

Daniela Gilbert, AZ

They are always courteous and schedule maintenance right away. I have needed recall services and they have been prompt about that.

7 months ago

Reply from American Home Shield

Daniela, We greatly appreciate your loyalty to us, and thank you again for sharing your experience. Sincerely, Mariah

Oct. 4th, 2023

check_circle

Verified Customer

star star star_border star_border star_border

Donald Yukon, OK

I did not like the fact that you did not cover the replacement cost of my water heater. The technician’s report said it failed due to normal wear and tear. The water heater was 21 years old. I’m not very happy about that!!

7 months ago

Reply from American Home Shield

Donald, I understand your frustration and appreciate your feedback. Please feel free to contact us at [email protected] so we can talk more about your experience. Sincerely, Mariah

Oct. 4th, 2023

check_circle

Verified Customer

star star star star star

George Sierra Vista, AZ

Jessica clearly explained my options and process for replacing my electric oven. Received portal link and was able to choose an oven at no cost.

7 months ago

Reply from American Home Shield

George, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Oct. 4th, 2023

check_circle

Verified Customer

star star_border star_border star_border star_border

SH Teo Irvine, CA

When we signed up for the AHS home warranty program, the agent mentioned that since we're getting the Shield Complete package which has the most comprehensive coverage, we are entitled to a free aircon tune-up in Spring and free heater tune-up in fall. Now that we are ready to use the heater tube-up, we were told that this offer no longer applies to us. Very disappointed that AHS did not honor us promises.

7 months ago

Reply from American Home Shield

Dear SH Teo, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at [email protected]. Sincerely, Mariah

Oct. 4th, 2023

check_circle

Verified Customer

star star star star star

Judith Arlington, TX

Has always been worthwhile. Good service. And prompt. AHS came with this house when I bought it 29 years ago. I have renewed it every year since.

7 months ago

Reply from American Home Shield

Dear Judith, We greatly appreciate your loyalty to us, and thank you again for sharing your experience. Sincerely, Mariah

Oct. 4th, 2023

check_circle

Verified Customer

star star star_border star_border star_border

Vania Gauthreaux

Horrendous vendors, employees often hard to understand and sometimes do not try hard to get customer satisfaction—just obstructive. Have to call many times for one issue. Mostly incompetent. But they are cheaper than others

7 months ago

Reply from American Home Shield

Vania, I'm so sorry for the problems you've been experiencing. Please reach out to us at [email protected] so we can discuss this further. Sincerely, Mariah Please provide your AHS contract number or property address.

Oct. 4th, 2023

check_circle

Verified Customer

star star star star star

Jan Steppy Fort Worth, TX

Great company, easy to schedule service online, good contractors,etc. it’s a must if you have older appliances in your home.

7 months ago

Reply from American Home Shield

Dear Jan, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Oct. 4th, 2023

check_circle

Verified Customer

star star star_border star_border star_border

Ashley

They wanted to fix the issue in the cheapest way possible for them, which included forcing me to have to pay for modifications that I did not want. Due to this issue I was out of my home for two months waiting for the problem to get fixed.

7 months ago

Reply from American Home Shield

Dear Ashley, I'm so sorry for the problems you've been experiencing. Please reach out to us at [email protected] so we can discuss this further. Sincerely, Kim

Sep. 27th, 2023

check_circle

Verified Customer

star star star star star

Robert Palm Desert, CA

The Service Provider was prompt, courteous, and finished in no time. We are pleased with the outcomes thus far. Thank you.

7 months ago

Reply from American Home Shield

Robert, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Sep. 25th, 2023

check_circle

Verified Customer

star star star star star

Paul Parry Billings, MT

The company that AHS used was very good. They had to order a special part then came back weeks later when it came in and installed it

7 months ago

Reply from American Home Shield

Dear Paul, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Sep. 25th, 2023

check_circle

Verified Customer

star star star star_border star_border

Grace Gilbert, AZ

When call for a service request, you outsource your call center. When I call the person that answers the phone has such a thick accent. I cannot understand a word they are saying.

7 months ago

Reply from American Home Shield

Grace, Your review is concerning to me, and I'd like to know more about it. Please contact me a [email protected] so I can investigate this further.

Sep. 25th, 2023

check_circle

Verified Customer

star star star star_border star_border

Juanetta Wallace Brooklyn, NY

My upright refrigerator is still not working properly. The icemaker is making pyramid ice at the bottom. It will be serviced again on Thursday of next week. This makes the 4th time.

7 months ago

Reply from American Home Shield

Dear Juanetta, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Sep. 22nd, 2023

check_circle

Verified Customer

star star star star star_border

Helen Boardman, OR

I was assigned a company that did not fix Samsung products. I had told AHS representative the make of my dishwasher. This delayed the repair for a week.

7 months ago

Reply from American Home Shield

Dear Helen, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Sep. 22nd, 2023

check_circle

Verified Customer

star star star star star

Tanya Denver, CO

AHS has been amazing getting both our heat pumps back up and working. The company they contract out with has been amazing too.

7 months ago

Reply from American Home Shield

Dear Tanya, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Sep. 22nd, 2023

check_circle

Verified Customer

star star_border star_border star_border star_border

Courtney Santa Clara, CA

This is the worst company I have ever dealt with. They are so incompitant they can't even get my duplex sides straight regardless of slow I speak, how many times I call and spell it out for them. This worthless company just charged me another $100 for now reason which I will be fighting since you can't get it figured out and the customer in this situation is right.

7 months ago

Reply from American Home Shield

Dear Courtney, I understand your frustration and appreciate your feedback. Please feel free to contact us at [email protected] so we can talk more about your experience. Sincerely, Mariah

Sep. 21st, 2023

check_circle

Verified Customer

star star star star star

John Meridian, ID

Very satisfied with our knowledgeable service technician and AHS taking care of our unfixable microwave/oven combination.

7 months ago

Reply from American Home Shield

John, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Sep. 20th, 2023

check_circle

Verified Customer

star star star star star

Asheesh DWIVEDI

Excellent customer service, value for money and peace of mind. A must for all home owners. American Home Shield Rocks!!!!

7 months ago

Reply from American Home Shield

Asheesh, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Sep. 20th, 2023

check_circle

Verified Customer

star star_border star_border star_border star_border

Michael Mabank, TX

US Air still has not completed the work, no matter how much I tell them I live alone and I get home every day at 6pm they text me at 1:30 letting me know they are on 5he way.well apparently it doesn’t matter how much I tell them I don’t get home till 6 they still show up while I am at work. I suppose it will not get resolved. US Air has the worst customer service of any company I have encountered.

8 months ago

Reply from American Home Shield

Dear Michael, I understand your frustration and appreciate your feedback. Please feel free to contact us at [email protected] so we can talk more about your experience. Sincerely, Kim

Sep. 18th, 2023

check_circle

Verified Customer

star star star star star

Arthur Castro Spotsylvania, VA

It’s a great company and having them is a wonderful peace of mind to have. Thank you for awesome support an American company you can trust.

8 months ago

Reply from American Home Shield

Arthur, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Sep. 13th, 2023

check_circle

Verified Customer

star star star star star

Robert

8 months ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 18th, 2023

check_circle

Verified Customer

star star star star_border star_border

Ronald Perrin Bensalem, PA

I had two options only of either paying $1,500.00 for Freon charging that may work for long or purchase a new system for over $7,200.00. Either way I was not getting any support from AHS!

8 months ago

Reply from American Home Shield

Ronald, Your review is concerning to me, and I'd like to know more about it. Please contact me a [email protected] so I can investigate this further.

Sep. 7th, 2023

check_circle

Verified Customer

star star_border star_border star_border star_border

Carlos El Paso, TX

It's been 6 weeks since my washer stopped working and AHS has yet to supply the necessary parts. Also, I had another appliance on the service call and it hasn't been fixed either because AHS does not allow one item to be repaired at a time. In other words, since 2 items are on the service ticket all parts must be in for both appliances for repairs to take place on either item. In fairness, and after repeated calls, AHS said it would refund the cost of the service call.

8 months ago

Reply from American Home Shield

Carlos, Your review is concerning to me, and I'd like to know more about it. Please contact me a [email protected] so I can investigate this further.

Sep. 7th, 2023

check_circle

Verified Customer

star star star star star

Reggie King

Everything was taken care of appropriately and additional information was provided to prevent further complications with Air Conditioning equipment.

8 months ago

Reply from American Home Shield

Reggie, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Sep. 6th, 2023

check_circle

Verified Customer

star star star_border star_border star_border

Eli Honolulu, HI

I've been with the company over 15 plus years. They seem to be getting better the past 2 years. Much better repair people being sent out. Company still drags its feet about broken equipment and replacement of non-functional appliances.

8 months ago

Reply from American Home Shield

Eli, I understand your frustration and appreciate your feedback. Please feel free to contact us at [email protected] so we can talk more about your experience. Sincerely, Mariah

Sep. 6th, 2023

check_circle

Verified Customer

star star star star star

Kimm Hull, IA

The employees of AHS, are top notch 100% professional, knowledgeable, polite Would highly recommend to friends, and family, which I already have.

8 months ago

Reply from American Home Shield

Dear Kimm, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Sep. 5th, 2023

check_circle

Verified Customer

star star_border star_border star_border star_border

Daniel Lugo (FrostedFlames)

The worst company ever I had contact just come and tell me how to fix the issue and still charge me $100 for a service fee I asked them to cancel my account They told me I got a call back I never did I've only found one good contractor through this company while there must be premiums are $100 a month as soon as this last request call is finished my contract is done

8 months ago

Reply from American Home Shield

Dear Daniel, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at [email protected]. Sincerely, Kim

Sep. 5th, 2023

check_circle

Verified Customer

star star star star star

Susan Sevek

I recently needed 3 appliances serviced. The were prompt in scheduling service calls. My appliances were able to be fixed.

8 months ago

Reply from American Home Shield

Dear Susan, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Sep. 5th, 2023

check_circle

Verified Customer

star star star star star

Janice Phoenix, AZ

Our service person was on time and very clean and polite. Quickly fixed our dishwasher issue and was in and out in 15 minutes!

8 months ago

Reply from American Home Shield

Janice, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Sep. 5th, 2023

check_circle

Verified Customer

star star star star star

Regan

Prompt, courteous, efficient services. Quick to respond to our needs and get us a repair service as quickly as possible.

8 months ago

Reply from American Home Shield

Dear Regan, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Sep. 5th, 2023

check_circle

Verified Customer

star star star star star

Mary Lawton, OK

the only thing that upset me that it took so long to get the parts. but when they did get in the work they did was GREAT

8 months ago

Reply from American Home Shield

Dear Mary, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Sep. 5th, 2023

check_circle

Verified Customer

star star star star star

John

No issues, the work was done, but a tech needed to come a second time due to an accidental electrical failure that was fixed on the second visit

8 months ago

Reply from American Home Shield

John, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Sep. 5th, 2023

star star star star star

Tom Cooper San Antonio, TX

When problems occur they give authorization right away and the vendors we choose get paid minus our deductible. We have used them for electrical and plumbing problems.

2 months ago

Reply from American Home Shield

Dear Tom, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Feb. 28th, 2024

star star star_border star_border star_border

Stefaan Braem Tarpon Springs, FL

AHS American Home Shield aka Frontdoor Name is confusing, isn’t it? But that’s not the only thing… I have been with the Shield for more than 2 years, used the service multiple times and I have some serious comments/information for those who want to know. For all your in-home repairs, the company pulls from their pool of contractors and assigns them to you. You have no choice in the matter. Their selection is based on those firms who have plenty of availability. Who has plenty open slots? Those companies with a low number of appointments. Why do they have few commitments? Because they are not that good, not that professional… and that is the service you end up with - companies with low review ratings. Repair parts are ordered through the AHS system. The parts will be same (or lesser) quality. There is never an upgrade in this process. Especially true for HVAC parts. If you think AHS will replace your entire system, forget it! They will only replace the part that is broken. The parts are ordered and the wait will start…with you in the heat (or in the cold) in the meantime. I just canceled my contract since I could not see the value of it. Since you cannot cancel your contract online you need to call the customer service phone number. This painstaking action took 45 minutes. First you talk to the first line of customer service agent (billing) where the agent will try to keep you as a customer by promising you one month a free service. When not agreeing, the call is transferred to member resolution where you are confronted with same questions and speels. Here I would get two months of free service - go figure. When I finally could get to a cancellation agreement, I was immediately charged a $9.45 cancellation fee. That fee is nowhere mentioned in the contract. Should I sue for that? Of course not. I am just relieved that from now on I will avoid the useless recurring monthly fees. AHS is out the Backdoor…

5 months ago

Reply from American Home Shield

Dear Stefaan, I'm so sorry for the problems you've been experiencing. Please reach out to us at [email protected] so we can discuss this further. Sincerely, Kim

Nov. 29th, 2023

check_circle

Verified Customer

star star star star star_border

Cynthia Andriola North Las Vegas, NV

If the home warranty companies AHS has done the best of the 3 I have tried. They make scheduling pretty easy. The hardest thing is trying to find a phone y if you need a person

9 months ago

Reply from American Home Shield

Dear Cynthia, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Jul. 19th, 2023

check_circle

Verified Customer

star star star star_border star_border

rj spivey Fresno, CA

I was happy with everything up until now. Made a service request for my a/c unit last week and haven't heard from anyone yet. Takes forever to talk to some one about it when I call but the deductible sure did get pulled out my account fast and I haven't even had any service done

9 months ago

Reply from American Home Shield

Dear RJ, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Jul. 20th, 2023

check_circle

Verified Customer

star star_border star_border star_border star_border

Anissa Waterford, MI

Zero coverage on my pipe leak. Not only do I have the platinum membership monthly fee, but I had to pay the fee to AHS to have the job worker arranged. Worker said that my pipe leak would not be covered at all. That ended up being true. I had to pay for the entire job plus the fee AHS charged me to set it up. I feel like I just dumped a large amount of money down the drain. Disappointed so far in my first claim with AHS. Surprised they advertise such generous coverage but refused to pay for this repair. I would have saved over $400 just in fees if I had arranged the repair myself. Zero peace of mind so far. Not sure i’ll keep paying into the coverage if it doesn’t cover the minor repairs it claims to cover.

9 months ago

Reply from American Home Shield

Dear Anissa, Your review is concerning to me, and I'd like to know more about it. Please contact me a [email protected] so I can investigate this further.

Jul. 19th, 2023

check_circle

Verified Customer

star star star star star

Jose Decatur, TX

AHS has been providing us with fine service for over 5 or 6 years. The service folks that responded to take care of our problems have always come through.

9 months ago

Reply from American Home Shield

Jose, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jul. 19th, 2023

check_circle

Verified Customer

star star_border star_border star_border star_border

RCD Cave Creek, AZ

I would choose negative stars if that was an option. The contractor AHS sent tried to scam me. AHS sent a garage door repair company to fix my garage door. After looking at the door, the repairman gave me two options, one for $995 and one for $1700 to "do it the right way." I asked him to email copies of those bids to me. He did, but seemed uncomfortable. My BS meter was flashing WARNING, WARNING! I told him I would call AHS in the a.m. as I did not think the bid was correct. He left and returned a few minutes later, letting me know that his boss "would knock off $210" if I did the repair right now. I said no thanks, I want to talk to AHS first. He tried to "hot box" me, saying he didn't think his boss would give me the discount unless I did the repair now. I called another garage door company the next morning. The repairman fixed the door in less than a minute with a small adjustment, lubed and inspected the system. $69 for all. I should not have to be wary of and protect myself against the disreputable contractors AHS sends. This is not my first bad experience with an AHS contractor. One contractor explained that the home warranty companies (not just AHS) pay so little to contractors that only the "worst of the worst" will work with them and, as a result, many will lie to customers and pad their bills so they can make some $$.

9 months ago Edited July 20, 2023

Reply from American Home Shield

Dear RCD, Thank you for taking the time to share your experience. Your feedback is important to us, it will help us ensure a better experience next time. Many Thanks, Kim

Jul. 20th, 2023

check_circle

Verified Customer

star star_border star_border star_border star_border

Valerie Frederick, MD

I’m once again unhappy for 2 work orders 1- leak in kitchen caused drywall in basement to come down soaked with water was told they would have someone come fix it. It is not fixed. 2-AC leaking contractor came out on Thursday 13 July stated the pipe needed to be snaked by a plumber. I called AHS and spoke to a rep who stated he had to contact the vendor to confirm he said he called.On Monday I17 July I had not heard from AHS so I called the rep female stated the same excuse as the male rep. I asked why they hadn’t heard anything the female stated they had a long wait on the phone call. I stated I would like to speak to a supervisor and was told I could not. I asked why I pay for the contract and I will be reporting her. She hung up the phone on me. I called back and had to wait for a call back same issue as the last two times I called only I explained that AHS has third party contacts if they are not doing their job why is it I’m paying the price for it. AHS should have followed up with their contractor

10 months ago

Reply from American Home Shield

Dear Valerie, I'm so sorry for the problems you've been experiencing. Please reach out to us at [email protected] so we can discuss this further. Sincerely, Kim

Jul. 18th, 2023

check_circle

Verified Customer

star star star star_border star_border

jeslukin1 Katy, TX

Did not pay for a new garage door opener citing inside was dirty. The technician assigned to the job told me when he plugged it back in it started smoking. I didn’t smell any smoke. I lined up the door sensors and it’s been fine since.

10 months ago

Reply from American Home Shield

Dear Jeslukin, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Jul. 17th, 2023