Name: American Home Shield
Rating: 4.1

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Verified Customer

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Patrick Bakersfield, CA

The above posted rating is based on last service request. Assigned contractor came over 3 times to fix low water output from refrigerator. They replaced valve in door during the 2nd visit, which did not fix issue. During the 3rd visit, they dismissed my claim regarding the inlet valve in the back of fridge may be the issue, telling me, "that was my opinion" and left without checking anything. The tech claimed low house water pressure was probably the issue, I disagreed. I tested my line pressure and as I suspected, it was great. A second contractor was assigned and I never rec'd a call. I purchased the valve I suspected was the issue and installed it. Water output was great. I thought this is what I pay for in a home warranty. I will be requesting my $100 deductible back and canceling my contract in favor of another home warranty service company.

10 months ago

Reply from American Home Shield

Dear Patrick, I understand your frustration and appreciate your feedback. Please feel free to contact us at [email protected] so we can talk more about your experience. Sincerely, Kim

Jul. 17th, 2023

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Cindy Blough Johnstown, PA

Things could not have been easier with AHS when I needed a new water heater. They assigned my contractor quickly who was great to work with. Thank you American Home Shield

10 months ago

Reply from American Home Shield

Dear Cindy, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Jul. 17th, 2023

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Sherry Ortega Woodway, TX

U dislike ahs went sky high on my monthly payments wirh no warning. Can't afford them anymore ahs is good company with immediate action on getting repairs?done though

10 months ago

Reply from American Home Shield

Dear Sherry, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Jul. 13th, 2023

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Miguel Mitchell Orlando, FL

I was able to call customer service and American Home Shield was able to send the appropriate company out to fix my issue and approve my claim within a short period of time.

10 months ago

Reply from American Home Shield

Dear Miguel, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Jul. 13th, 2023

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Lorrie Richardson, TX

It’s pretty efficient to make a request. Generally good people are sent out. I had to have someone return recently, and that was a very smooth process.

10 months ago

Reply from American Home Shield

Lorrie, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Jul. 13th, 2023

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Ray Marchant Atlanta, GA

Very shortly after we put in a request, AHS has a vendor lined up and they follow up to make sure the vendor has connected with us. It's professional, seamless and thorough.

10 months ago

Reply from American Home Shield

Dear Ray, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Jul. 13th, 2023

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Kimberly Pensacola, FL

Still waiting on communication from AHS on whether they’ve ordered the part needed to fix our AC unit so we can schedule the repair with the contracting company. It’s been 3 weeks with no AC in Florida during July with 100 degrees plus on most afternoons.

10 months ago

Reply from American Home Shield

Kimberly, I understand your frustration and appreciate your feedback. Please feel free to contact us at [email protected] so we can talk more about your experience. Sincerely, Mariah

Jul. 13th, 2023

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Joette Roswell, NM

The repairs were done in a timely manner and the repair man was knowledgeable and pleasant. All in all I am very happy with the American Home Shield Insurance.

10 months ago

Reply from American Home Shield

Joette, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Jul. 13th, 2023

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Kasey Oklahoma City, OK

I purchased and pay for a home warranty every month. My A/C is 4lbs low of R22. I was told there was a leak in the coils and that my intakes are 7 cm too small, which caused the coils to leak. Therefore my warranty wouldn’t cover it. After a second opinion, the technician believes it is highly unlikely that a vent that is slightly too small would over pressure the coils to cause them to leak. He believes the result would be the opposite. I pay every month for a home warranty to cover things in my house. I’ve have this warranty since we moved into this house. The warranty should cover this house.

10 months ago

Reply from American Home Shield

Kasey, I'm so sorry for the problems you've been experiencing. Please reach out to us at [email protected] so we can discuss this further. Sincerely, Mariah

Jul. 13th, 2023

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Erwin WA

We started with American Home Shield in 1991. They have proven to be very helpful over the years by sending the proper providers to address any issue.

10 months ago

Reply from American Home Shield

Dear Erwin, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Jul. 13th, 2023

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Joshua Lechner Skiatook, OK

You offered what you guaranteed. I was in the middle of the heat, power outages and busy time of year so it took a week to get the AC fixed. Not anyone’s fault.

10 months ago

Reply from American Home Shield

Dear Joshua, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Jul. 13th, 2023

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John henry Trotter Lawton, OK

American home shield is a good supplementary insurance if you don’t have a lot of money to fix your home, however, they do put a bandade on the problem if they can. That’s ok for some of us that just can’t afford new appliances every time they go out. They are very responsive though in fixing your problem.

10 months ago

Reply from American Home Shield

John, Your review is concerning to me, and I'd like to know more about it. Please contact me a [email protected] so I can investigate this further.

Jul. 13th, 2023

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Robert Richmond, VA

It’s easy to put request in and they get back to you in a timely manner to schedule your appointments, Appointments are met soon after your scheduling

10 months ago

Reply from American Home Shield

Robert, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Jul. 13th, 2023

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Rachel California, MD

I give you a one. Your representatives barely speak English and don’t listen to what I’m asking or don’t understand what I’m asking. Your service is horrible. My washing is now broken for 4 weeks with absolutely no resolutions. One vendor came out and would not service my machine b/c the model number is worn off. Your resolution to this is send another vendor which I have been waiting for someone to schedule an appointment with for 3 days now and moving into the 4 the day with no call. I told your representatives this is a hardship on me b/c I have to go to the laundromat now and pay $9.00 per load to clean my cloths and you don’t care. I’m a family of 6 people. I have renewed my contract many times now and your services are getting worse and I just upgraded my contract??? Your services need to improve significantly.

10 months ago

Reply from American Home Shield

Rachel, Your review is concerning to me, and I'd like to know more about it. Please contact me a [email protected] so I can investigate this further.

Jul. 13th, 2023

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Julia Oussova Washington, DC

They have comprehensive coverage plans but most include additional items that you don’t have or need, so you end up paying extra without being able to customize. Trying to get a hold of a customer service rep to actually modify your contract is impossible, they just keep bouncing you between departments. Rates increase every year. Service call fee went from $50 to $100 and annual contract price (paid monthly) has been steadily increasing each year.

10 months ago

Reply from American Home Shield

Julia, Your review is concerning to me, and I'd like to know more about it. Please contact me a [email protected] so I can investigate this further.

Jul. 7th, 2023

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Christopher Dallas, TX

American Home Shield offers home warranty plans with generously high limits on repairs and replacements plus other benefits, which are reflected in its slightly higher monthly premiums. But with flexible trade fee prices, customers are handed more control over how much they ultimately pay per month.

10 months ago

Reply from American Home Shield

Christopher, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at [email protected]. Sincerely, Mariah

Jul. 10th, 2023

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Corey Arlington, VA

Not all vendor/service providers 100% reliable, some much better than others, but in general good and have solved our problems. Reallymost have been good, but the AC and pools less so. . Overall process is easy

10 months ago

Reply from American Home Shield

Corey, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jul. 6th, 2023

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Audrey

Quick fix for something that was apparently the root of issues I’ve had for awhile. The only negative comment is the tech is obviously a smoker 😔

10 months ago

Reply from American Home Shield

Audrey, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jul. 6th, 2023

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Syed Chishti Lakewood, NJ

Whenever I approached the American Home Shield company for service related to a home repair issue, the response was very prompt and productive. Thank you!

10 months ago

Reply from American Home Shield

Syed, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Jul. 5th, 2023

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Josey Hopballe Las Vegas, NV

There was a quick response to the A/C problem, ❤ it The company that was assigned was professional and timely. They were going to investigate a quote for new unit going thru ahs- never heard anything. We asked ahs also, have heard nothing. We sent in info asking for a quote on AHS a/c replacement program- never heard back.

10 months ago Edited July 5, 2023

Reply from American Home Shield

Hi Josey, I'm so sorry for the problems you've been experiencing. Please reach out to us at [email protected] so we can discuss this further. Sincerely, Mariah

Jul. 5th, 2023

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Ruby Bakersfield, CA

Barring any unforseen circumstances, my repairs have always been handled in a timely manner. We've had 5 repairs in the 5 years we've been covered by AHS.

10 months ago

Reply from American Home Shield

Dear Ruby, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Jul. 5th, 2023

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ANDY STEIN Wake Forest, NC

Various issues 1) pay for service call before call is even scheduled 2) Unable to communicate with service technician until he arrives on site 3) Had a service call, paid the service fee. Company came and said he had order new part and we had to wait for part to come out in. Tech comes out 1-2 weeks later and decides part does not need new part and leaves. Week goes by and appliance leaks. Several days later technician comes back and installed new part that he made is wait on but refused to install after he made us wait for it to be shipped

10 months ago

Reply from American Home Shield

Dear Andy, Thank you for taking the time to share your experience. Your feedback is important to us, it will help us ensure a better experience next time. Many Thanks, Kim

Jul. 5th, 2023

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Mary Rice Las Vegas, NV

So far, American Home Shield has been terrible with communication. They have sent technicians to our house 3 times and that goes well, but then the follow up is non-existent. The first was just to change the locks and that went fine. The second was for a problem with our hot water and plumbing, which required $1200 in repairs. After the plumber came out and diagnosed the problem, the AHS website just said "job completed." The only way to talk to AHS is through chat and I got several different answers. It boiled down to them deciding it was a "pre-existing" problem (which we didn't know about) and therefore they wouldn't cover it, but we had to fix it anyway because we had pipes that weren't up to code, some leaking, and a problem with hot water. The third instance was a microwave that doesn't work. Again, they sent a technician right away, he diagnosed the problem and said he would order a part, and AHS listed the job as completed. After chatting with AHS, they sent him back again, and made us take out the built-in microwave ourselves (we are not young), and when he came, he said that AHS had ordered the wrong part and he couldn't fix it until he gets the right part. We still aren't sure if they are going to cover it. I would like more transparency. What is the estimate to repair/replace? Is it covered or not? That should be available right away on the website, not just "service complete". If it's not covered, then we need to know why and how much we will have to pay to fix it ourselves. I would also like a phone number to call and talk directly to a representative. The people I have chatted with are not clear in their written communication and it takes so much more time to go back and forth in writing to understand each other.

10 months ago Edited July 19, 2023

Reply from American Home Shield

Dear Mary, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jul. 5th, 2023

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Ryan Greco Bossier City, LA

They seem to try to get someone out as soon as possible, but I do not feel as if they are actually interested in fixing the problem, rather than bandaiding it. Now the price is going up 20% after a year and limits are being set or lowered for repairs.

10 months ago

Reply from American Home Shield

Ryan, I'm so sorry for the problems you've been experiencing. Please reach out to us at [email protected] so we can discuss this further. Sincerely, Mariah

Jul. 5th, 2023

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Kim Pittsburgh, PA

It's very easy to open a service request. Anytime I've had to use them, the servicing company had been very professional and has always corrected my problem.

10 months ago

Reply from American Home Shield

Dear Kim, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jul. 5th, 2023

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Alisa D. Amantine Winchester, CA

Overall they have good coverage, but sometimes the vendors they use try to make us pay more than we should by saying it’s not normal wear and tear. Other than that, it’s a good service to have.

10 months ago

Reply from American Home Shield

Dear Alisa, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Jul. 5th, 2023

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Edward Nash III Yazoo City, MS

3D Hoover Services, LLC had to come to my house twice to repair my plumbing issues. I still have one plumbing issue open that has not to be addressed. They were supposed to be submitting an authorization request to AHS for review. I still have not heard from them or AHS about my open plumbing issue.

10 months ago

Reply from American Home Shield

Edward, Thanks for bringing this issue to our attention. Please know that I'd like to look into this further. Send your contact info to [email protected] and I'll be back in touch with you soon.

Jun. 30th, 2023

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Brenda Hill

I've had good service. Most of my service requests are scheduled within a few days. Knock on wood, we only had one issue that was an emergency. We had to call someone ourselves due to the time frame and get reimbursed later.

10 months ago

Reply from American Home Shield

Brenda, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Jun. 29th, 2023

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Jonthan Las Vegas, NV

AHS Denied replacing my pool heater stating that it was user issue yet every year for the past few years I have called AHS for service to the heater, replaced multiple parts and it's still considered my fault. What else can I do other than call AHS???? The fact that there is a history of repairs but it's still considered my fault is appalling. Why am I paying all this money, scheduling repairs and relying on experienced service technicians provided by AHS if I'm still going to be held accountable for things beyond my control? The heater is around 13-14 years old and was existing when I purchased the home 7 years ago but I have maintained it through AHS and they still refused to pay for my replacement. I feel this is unacceptable and I'm reconsidering if I want to continue with this company.

10 months ago

Reply from American Home Shield

Jonthan, Thanks for bringing this issue to our attention. Please know that I'd like to look into this further. Send your contact info to [email protected] and I'll be back in touch with you soon.

Jun. 29th, 2023

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J Orr Washington, DC

I have had nothing but trouble with AHS. I am a Real Estate agent with Howard Hanna Real Estate Services and recommend AHS and provide one-year warranties to clients. I also have AHS for my home and can discuss the warranty with my clients. I continuously have problems with customer service and the company’s they contract out. AHS is unreliable and non-responsive to customer's needs. My company is looking into other Home Warranty programs. AHS sent me an advertisement to have my AC checked for the summer. The company (ATR of Richmond, VA) never called me, is an hour away from my house, and use phone numbers with no called ID (which I do not answer). Then when AHS called the contractor about a month form the initial scheduled call, they wanted me to take an entire day off from work and wait for them to come (1000 AM – 400 PM) and they did not show; said they were overwhelmed and wanted me to reschedule and take another day off from work. AHS stated the advertisement they sent out to have your AC checked was only with this company and now expired. I have never received service, AHS refuses to reschedule, and I have not received a refund on my payment. I filed a complaint with the AHS Regional Mannaer and sumbitted a complaint to Howard Hanna Real Estate Services

10 months ago

Reply from American Home Shield

Dear J Orr, I understand your frustration and appreciate your feedback. Please feel free to contact us at [email protected] so we can talk more about your experience. Sincerely, Mariah

Jun. 29th, 2023

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Linda Reda Califon, NJ

I’m still waiting for the part. The appliance guy was here and confirmed what I told him but did not bring the part it needed. So until it’s actually fixed I can’t give a good review. Also since i pay a large monthly fee I think the service charge is way too high when I need help.

10 months ago

Reply from American Home Shield

Dear Linda, I understand your frustration and appreciate your feedback. Please feel free to contact us at [email protected] so we can talk more about your experience. Sincerely, Mariah

Jun. 29th, 2023

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Vikrant Chicago, IL

They have gotten better with the response time. However in the past they were very slow. Especially in emergency situation and when I went with alternative, I was not reimbursed. Lately they have been more responsive.

10 months ago

Reply from American Home Shield

Vikrant, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Jun. 29th, 2023

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Lula

I am still waiting to resolve the issue with my refrigerator since the 5th of June. After constant persistence , I am hoping it will be resolved soon per my contract. Until, I have a fully functioning refrigerator, I am still an extremely unhappy customer.

10 months ago

Reply from American Home Shield

Lula, I'm so sorry for the problems you've been experiencing. Please reach out to us at [email protected] so we can discuss this further. Sincerely, Mariah

Jun. 29th, 2023

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Miguel

My Technitian John was the most professional and accommodating expert I’ve encountered. He went above and beyond to answering all my questions and concerns.

10 months ago

Reply from American Home Shield

Dear Miguel, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jun. 29th, 2023

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Karen Gulfport, MS

As with everything in life, there is a process to go through to have things completed. AHS is no different and they follow steps to accomplish this as well.

10 months ago

Reply from American Home Shield

Dear Karen, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Jun. 29th, 2023

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Stephen Daniels (Steve) Vancouver, WA

Shortly after starting with AHS, we had the microwave oven go out. Arranging the repair was easy any the repair work was completed in a timely manner.

10 months ago

Reply from American Home Shield

Stephen, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Jun. 29th, 2023

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Melissa Scarborough, ME

They brought out a top-notch repairman, and then replaced my non-working refrigerator with a new one, all within one week's time. I was very happy with the process!

10 months ago

Reply from American Home Shield

Melissa, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Jun. 28th, 2023

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Kasey P Callahan, FL

I am so disappointed with American home shield. I always assumed they were a great company, now that I am a homeowner and using them I can tell you with 100 percent certainty that I would never recommend to my friends or family. I won’t write out my entire experience, but just know I have called 5 times for a water heater service. Each time there is a new issue and the dispatch mysteriously gets canceled. I’ve been assured the issue is taken care of by 5 representatives and I still do not have my water heater service even scheduled. No hot water and a 4 month baby at home, truly disgusted with this company. Be prepared for complete frustration and being constantly falsely reassured that things are taken care of.

10 months ago

Reply from American Home Shield

Hi Kasey, I understand your frustration and appreciate your feedback. Please feel free to contact us at [email protected] so we can talk more about your experience. Sincerely, Mariah

Jun. 23rd, 2023

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Hugo Converse, TX

The AHS warranty is good but some service technicians are not very thorough and I feel they are just guessing what the problems are, in my opinion AHS needs to contract reputable companies

10 months ago

Reply from American Home Shield

Hugo, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Jun. 23rd, 2023

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Joshua Wooten Alton, IL

AHS has been a great warranty company. Their customer service representatives are easy to work with and the coverage has saved me thousands of dollars in repairs.

10 months ago

Reply from American Home Shield

Joshua, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jun. 21st, 2023

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Phil Johnson LA

I’m certain there are things that could be better, but the service has been wonderful for the 5yrs we have had it. It’s definitely worth the investment.

10 months ago

Reply from American Home Shield

Dear Phil, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Jun. 21st, 2023

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Kara Zimmerman Toronto, ON

Mr. Rooters Plumbing in Abilene, TX is absolutely horrible. We've had probably 6-8 service calls to them within the last 2 years and every time we pay for things to NOT get fixed. By this time, we should have just gone outside of our AHS account and used another provider. When we've used AHS for HVAC it's been a positive experience. We implore AHS to find a different plumber partnership in Abilene.

11 months ago

Reply from American Home Shield

Kara, I'm so sorry for the problems you've been experiencing. Please reach out to us at [email protected] so we can discuss this further. Sincerely, Mariah

Jun. 15th, 2023

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Deniece Carlson NE

Some major things are not covered, like my foundation, adding electrical circuits so the air conditioner and refrigerator can run at the same time, windows that are unable to open or close, etc

11 months ago

Reply from American Home Shield

Deniece, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jun. 14th, 2023

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William Springfield, VA

The company chosen by American Home Shield to perform the work didn't seem to care about the timeframe for fixing the problem. Technician showed up a week later, only to have to order a part which will take another week to deliver

11 months ago

Reply from American Home Shield

William, I'm so sorry for the problems you've been experiencing. Please reach out to us at [email protected] so we can discuss this further. Sincerely, Mariah

Jun. 16th, 2023

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Michael Ventrella Chicago, IL

Very disgusted with American Home Shield! My stove went out and after a week they sent out SEARS home repair out who are absolutely HORRIBLE. The first SEARS tech couldn't fix the stove to his best knowledge so AHS sent out a different SEARS tech. The stove repair estimated over $600 and the parts will take a month to order. I've been/will be without a stove for 6 weeks. I can't cook for my family or provide for them. I called AHS to ask if I can just get a quick replacement and they were uncooperative and disinterested in me and my family's needs. AHS customer service rep was rude and kept talking over me on the call.

11 months ago

Reply from American Home Shield

Dear Michael, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at [email protected]. Sincerely, Kim

Jun. 14th, 2023

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Anthony Temple, TX

I liked the response time of the service and the local company that come out in which they are professional and proficient in their specific service provided.

11 months ago

Reply from American Home Shield

Anthony, We greatly appreciate your loyalty to us and thank you again for sharing your experience. Sincerely, Mariah

Jun. 16th, 2023

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Edward Hoferkamp Mountain Home, AR

The fast response of the closest repair service and then the contact of the service company that completed the repair was remarkable. Part was ordered and completed quickly.

11 months ago

Reply from American Home Shield

Dear Edward, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jun. 15th, 2023

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Johnnie

Had to replace an air conditioner coil in the last month. It cost me $2700 with coverage from AHS. The average price for a coil replacement is less than I paid in the open market. Hidden cost for permitting, new plenum (to bring unit to code, and Freon replacement.

11 months ago

Reply from American Home Shield

Johnnie, I'm so sorry for the problems you've been experiencing. Please reach out to us at [email protected] so we can discuss this further. Sincerely, Mariah

Jun. 16th, 2023

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Kimberly Bowen

The Best! Everyone needs American Home Shield! My fridge started beeping turns out it was a bigger issue they came out to fix and replace it with an amazing new one!!!!

11 months ago Edited January 10, 2024

Reply from American Home Shield

Kimberly, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jun. 19th, 2023

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Verified Customer

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Jo San Marcos, CA

AHS picked the proper company to do the work. Save me the trouble of having to call different people. I really appreciate having someone else do all of the legwork.

11 months ago

Reply from American Home Shield

Jo, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jun. 14th, 2023