Name: American Home Shield
Rating: 4.0

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Verified Customer

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William Sandston, VA

It’s good to know if something broke it’s covered . The only problem I have with this company is that it takes two to three days to get something fixed . With that said it’s worth what it cost and gives you piece of mind .

11 months ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 24th, 2023

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Verified Customer

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Charles Huntsville, AL

1. Repairs often take a long time to complete. If 30 days passes without the customer reaching out to AHS they will close the repair ticket without notifying customer. They will then demand the customer pay additional threshold fee to send contractor out to complete repair. IMHO my money will serve me better in a savings account. AHS is at best just a middle man between customer and contractor. They are little to no help when a contractor doesn't do satisfactory repairs.

11 months ago

Reply from American Home Shield

Hi Charles, Your review is concerning to me, and I’d like to know more about it. Please contact me so I can investigate this further. Please provide your AHS contract number or property address.

May. 22nd, 2023

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Verified Customer

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Mostafa Louis

Our experience has been terrible! Its been a waste of money. The contractors who have been assigned to us have literally made me cry. Last year we were having issues with our dishwasher, paid $100 to have someone come out, he looked at and said nothing is wrong. We still have the SAME ISSUE with the dishwasher overflowing. Our A.C. has been our biggest headache, which Home Shield chosen contractors have aided with it. Last summer AHS has a deal to have a contractor come tune up our AC, the contractors said our A.C. was in great shape. A couple of weeks later the AC didn't work, call AHS sent someone, "it was fixed". AHS sent the same guy because the AC broke down again, the same guy who "fixed" the previous issue said he saw the issue last time he was there. Why didn't he fix the issue, to avoid this one!!! It took almost a week to fix the AC and we had nowhere to stay but in our HOT house that was well over 100 degrees. American Home Shield would be a GREAT company if they choose better, reliable, honest contractors. I am currently seeking another company, but I think you guys need to know my experiences with the contractors you have chosen to be part of your company. Best Regards Mostafa

11 months ago

Reply from American Home Shield

Hi Mostafa, Your review is concerning to me, and I’d like to know more about it. I will contact you from American Home Shield so I can investigate this further.

May. 19th, 2023

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Verified Customer

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Alton McCoy Leonardtown, MD

My recent transaction for my Dryer and Microwave has been an ongoing process due to waiting on parts for my Dryer after the first service call and microwave which the parts didn't work. I have to continue to wait for a microwave replacement now. I was happy and please for the quick repair to get my Ceiling Fan lights working!!!

11 months ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 18th, 2023

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Verified Customer

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Diana Gregory Magalia, CA

Easy to put in a service request; AHS found a provider that was actually servicing the Magalia area (First American couldn't find a dryer repair service person - I had to find my own)

11 months ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 18th, 2023

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Verified Customer

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Cynthia McEwen, TN

Fast time to send repair man out. Easy to make appointment to have new washer delivered. Delivery men showed up on time and removed old washer and put in new one.

11 months ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 18th, 2023

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Verified Customer

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Chris Portland, OR

AHS has been very helpful, and we have not had any issues regarding claims. Each time we have filed a claim, we have received a quick and satisfactory response.

11 months ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 17th, 2023

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Verified Customer

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Lynn Legassie Barrie, ON

Very happy with this program that we purchased for a property in Florida. We used two services since and both providers were prompt and professional. Very satisfied.

11 months ago Edited May 31, 2023

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 17th, 2023

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Verified Customer

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M. Peterson Nekoosa, WI

My experience has been great so far. The only complaint I have is the inability to email customer service. I do not always have time to wait on hold or spend a lot of time talking to customer service.

11 months ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 17th, 2023

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Verified Customer

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Ashley Hawkes Juska Cumming, GA

We’ve been customers since 2017 and have had successful resolutions until this year. I don’t know what changed in 2023, but we’ve had an ongoing issue since March and AHS refuses to escalate the problem. Week after week I have to call back to let them know the issue isn’t resolved. Instead of approving a replacement, they keep sending technicians who sometimes don’t even show up. We’ve had 2 no shows and a last minute cancellation. It’s incredibly frustrating and their customer service won’t pass you to a manager if you ask. They keep asking you questions to “get you to a manager” but in reality they’re just trying to “solve” the issue. Personally, we’re looking elsewhere and would suggest you do the same.

11 months ago

Reply from American Home Shield

Ashley, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 17th, 2023

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Verified Customer

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Rick Stillman Maumelle, AR

We have been AHS customers for many years. They have provided great service for us on a number of things. From a pipe leak in the wall to a new HVAC system.

11 months ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 17th, 2023

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Verified Customer

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Lee Tapp, Sr. Lexington, SC

While some representatives I have talked with in the past will make you want to scream and drop AHS… others are very helpful. I transferred my warranty when I moved from Tn to SC and have been pleased so far.

11 months ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 17th, 2023

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Verified Customer

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Rebecca

I am giving a star because the American Home Shield people on the phone are kind. But the warranty itself is a joke. I have paid one fee to get someone out to look at my A/C and the unit is still not working. I called for a re-visit and the guy that came was swearing at me within minutes and refused to work on it without even looking at it. The President of the company called and apologized profusely. I called AMS back and they said they would send a new person out because the horrible company I used said it was duct work and that is what he told AMS. I spoke to a nice lady who said she would get a duct work order out because she needed to reassign it (because the original was for A/C) but the company it was reassigned to was another HVAC company! They didn’t do a duct work company. So three people later, five days, probably 10 phone calls, no working A/C and a 23-year-old unit that is going to go most likely in the middle of the summer is still not fixed. I was verbally abused by one of the technicians that is supposed to help but just made me feel unsafe. AMS, I hope you enjoy the $$$ paid for the warranty but you all should be ashamed of the fact that this is how you are “helping” people. Your contractors are not allowed to do certain things and because of all the restrictions you have in place to make sure you aren’t actually paying out, it is a vicious cycle of our system breaking, me waiting days to get a technician, and then no guarantee it will get fixed. Your company isn’t a warranty - it is a guarantee that your customers will waste their time. Here I thought I was getting some piece of mind that if my unit broke, I would be able to get it fixed or replaced within reason and neither of those things are ever going to happen because of your company. And, not for nothing, I realize you cannot be replacing every single unit that breaks, but let’s be a little more understanding of what is really going on with your customers. The amount of people you pay to take my phone calls, schedule appointments and re-do work for my dead A/C, are you actually making kidney on holding out at this point? Do better.

11 months ago

Reply from American Home Shield

Rebecca, Thank you for letting us know about your concerns regarding your AC request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 17th, 2023

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Verified Customer

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Phil Creger Clyde, NC

Need to clarify when items will not be covered based on the age of the item. Three years ago, repaired the microwave although it was 9 yeas old. Last month, would not repair the HVAC Condenser unit because it was 9.5 years old.

11 months ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 17th, 2023

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Verified Customer

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Tiaesha C B Fultondale, AL

AHS took 5 months to replace my AC unit last year. They ttied everything under the sun to avoid replacing the unit. Alabama summer are brutal... Finally, agter escalating my call numerous of time they gotnit right. But noone should have to go thru this

11 months ago

Reply from American Home Shield

Hi Tiaesha, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 17th, 2023

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Jonathan Savell Oakland, CA

When my dishwasher broke replacement parts were unavailable and AHS promptly replaced the unit. But the installer was a jerk, came twice and didn’t install it. Then AHS said they have no contracted installer and told me to get my own. I think that if AHS is going to serve an area it should have contracted installers.

11 months ago

Reply from American Home Shield

Hi Jonathan, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 17th, 2023

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Verified Customer

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Reva St Louis, MO

American home shield needs to evaluate the company's they work with or atop charging us deductibles. Everytime I used the services I paid my 75 dollar faithfully and had to go through hell and high waters just to get a resolution. Which I should not have to since I am paying every month on time and pay my deductible. Am looking for other home warranty services.

11 months ago

Reply from American Home Shield

Hi Reva, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter Please provide your property address.

May. 17th, 2023

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Verified Customer

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Tory Pensacola, FL

I originally reported an issue with my refrigerator on 4/26/23 and have been through multiple vendors in an attempt to have it repaired. I was told that the request would be expedited due to the need to store my medicine , it’s 5/16/23 and the refrigerator is still not functioning properly. Had an appointment for yesterday in which I took off work and the vendor didn’t call to advise he wasn’t coming due to leaving the part at the shop . Today I had an appointment for 5p - 7p and was told it would probably be another one or two ? I’ve lost food and have difficulties storing my medication, I’ve called AHS almost daily and all I received was scripted responses , this is not the “Award” winning service I expected !

11 months ago

Reply from American Home Shield

Hi Tory, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter. Please provide your contract number.

May. 17th, 2023

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DocBWI Chicago, IL

I just terminated my relationship with this company, being a customer for many years. I found appliance issues were usually handled adequately, except for the latest where I have been waiting almost 2 years to get repairs done on my built-in oven. I purchased coverage for my hot tub, only to find out I was paying the monthly fee for about 2 years for a service no longer provided. Constant increase in price without notice. I have had my kitchen drain worked on at least 6 times in 4 years. Same problem. Couldn’t get it right, but I had to pay a service fee each time. Trying to communicate with customer “service “ was a nightmare, getting 4 different answers from 4 different representatives, being disconnected frequently and having to start the whole process over, frequently spending more than an hour to become more frustrated.

3 months ago

Reply from American Home Shield

Hi Doc, I understand your frustration and appreciate your feedback. Please feel free to contact us at [email protected] so we can talk more about your experience. Sincerely, Mariah

Jan. 25th, 2024

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Kanyin Esther

I liked American home shield so much because they always want the best for their customers and what I like the most is that I can get protection regardless of the age or appearance of my covered items

3 months ago

Reply from American Home Shield

Hi Kanyin, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Jan. 24th, 2024

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Nancy

Claim was attended to promptly. The serviceman was punctual, professional, considerate and attended to our problem very well. We would recommend Your company and those you have doing the repairs to anyone. Must say , we would not like to have the problems but it is nice to know that if we have one we can depend on you.

6 months ago

Reply from American Home Shield

Dear Nancy, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Nov. 1st, 2023

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Michael O'Connor

We had a veryloud noise issue coming from the tankless water heater. The first plumbing company that AHS sent could not fix the issue because they did not work on that brand. AHS sent another plumbing company and their rep diagnosed the problem, fixed it and the water heater has been running quiet ever since.

6 months ago

Reply from American Home Shield

Dear Michael, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Oct. 30th, 2023

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Patricia

I’m a customer of HSA, but I believe that it is a company collaboration with with AHS now. I did have a service call that I was very pleased with. As a customer for over 20 years I have only had one issue. It was a billing issue and it took 6 months to resolve. It was a long process but it was resolved.

6 months ago

Reply from American Home Shield

Dear Patricia, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Oct. 18th, 2023

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Asadullah Plano, TX

My experience with this company has been better than I had with a couple of other companies providing similar services. AHS has a good system and provide their customers with a good value for their money. They also are polite and i did not find any discrimination which i can easily tell when its occurring even if it is subtle. The best thing i like about AHS is that they give their customers cash out options or upgrade options on the appliances that are being changed. Some other companies do not allow this which sucks.

6 months ago

Reply from American Home Shield

Dear Asadullah, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Oct. 18th, 2023

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Suz McNeill (Sumit25) Katy, TX

I’ve used AHS for several years and I have mixed feelings about their service. If you have a service need during the week it’s not bad(4.5/5) but if you need time sensitive services e.g. A/C not working on the weekend, then it’s definitely poor. Seems they do not have a lot of providers to chose from and things don’t just break mon-fri. Even when they give you authorization to find your own provider, there’s no one on the weekend to authorize said provider, so offering that option is pointless. Also, different customer service staff tell you different things; so I’m not sure how knowledgeable they really are. Almost seems like they’re reading from a trouble shooting script. All in all, I’ve never really been denied service hence the 3/5 stars.

8 months ago

Reply from American Home Shield

Dear Sue, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Sep. 5th, 2023

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Peter Wichita, KS

I was able to schedule a claim after hours. Immediately got feed back via the portal that a appointment will be scheduled. It showed me who the company would be and an estimated time as to when they should be reaching out to confirm a time. The portal was easy to use and the company that did the work was great.

8 months ago

Reply from American Home Shield

Peter, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Sep. 5th, 2023

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Donna Las Vegas, NV

The people that answer the phones are very nice however they really don't ever know what's going on, noone follows up and they all say they will. Nothing gets documented and it's like going in circles every phone call. Nestor from Pro Price is fraudulent and will do whatever he can to get you denied. The 1st time he was at my home He stated I was missing caps when I was not. He did nothing and left. 2nd visit again no tools no diagnosis and left. 3rd visit i actually caught him taking the caps off and taking a picture with them off then putting them back on. Then leaving again doing nothing to diagnosis my unit. He then came up with an estimate and diagnosis of whats wrong with my unit without ever looking at my unit. With outrageous out if pocket uncovered fees. He never opened my unit, never had a tool in his hand!! How does he know whats wrong with it?? Why would I pay over $1000 to this company??! He is fraudulent and this company did not care. Please get rid of Pro Price Heating and cooling! How can I trust someone like that to fix my unit? This whole ordain took 2 months and still my unit is not fixed.

8 months ago

Reply from American Home Shield

Donna, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at [email protected]. Sincerely, Mariah

Sep. 5th, 2023

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Edy

American Homeshield is great if all you need is to have something simple repaired. However, if you have something difficult or you require a replacement, you will have to wait at least 30 days for any resolution of a broken appliance issue. In addition, no one will automatically contact you to schedule replacement or to discuss the options for resolution... you have to repeated contact them for status updates and to obtain a replacement. This is very frustrating to do especially when you have to go without a major appliance for over a month! This happened with me and my washing machine. In the end, about 6 weeks after I initially reported the broken washer, I finally was given a certificate at Lowes to apply towards purchasing a new washer. So, in the end, the matter was resolved to my satisfaction but it took way too long and with no follow-up or status dates from customer service whatsoever. This process definitely needs to be improved.

8 months ago

Reply from American Home Shield

Edy, I'm so sorry for the problems you've been experiencing. Please reach out to us at [email protected] so we can discuss this further. Sincerely, Mariah

Aug. 24th, 2023

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Candy Williams GA

I really liked My Georgia Plumber (MGP). They were prompt and very interested in helping me resolve my problem. AHS, however, denied me the service that MGP recommended so I had to pay out of my pocket. I doubt that I renew my AHS membership.

8 months ago

Reply from American Home Shield

Candy, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Aug. 24th, 2023

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Danielle Ortiz Clarksville, TN

I gave a 5 so far because, I've used my warranty twice, but my response to my request are always prompt. I've never had an issue yet. I do everything online so I never spoke with AHS customer service once. I've never had too.

8 months ago

Reply from American Home Shield

Danielle, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Aug. 24th, 2023

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Floyd Corsey Dallas, TX

I thought I was getting peace of mind by getting American home shield, like it says in their commercials, however the service has been hit and miss. Sometimes wonderful and other times not so much. During a recent service call for my A/C unit, which was leaking and not cooling, the technician blew out a clog in the drain, which resolved the leak. He then went to the roof to check the coolant at the compressor. When he came down he informed me that he had found and fixed a leak where coolant had escaped. I pay a hefty monthly fee for the insurance, then $100 for each service call and if not wasn't enough, I was charged another $195 for the coolant. Seems like I would have been better off just calling an A/C company when I have an issue. I called to inquire about the additional charge and was told the policy only covers the first 10lbs of coolant. The unit was installed by American Home Shield and is a small 1000btu unit, can't believe it takes $200 worth of coolant to fill it.

8 months ago

Reply from American Home Shield

Floyd, Thanks for bringing this issue to our attention. Please know that I'd like to look into this further. Send your contact info to [email protected] and I'll be back in touch with you soon.

Aug. 24th, 2023

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Kevin Richardson Houston, TX

Douglas Mechanical did a great job with professional and fast service through American Hom shield. If I have an A/C issue they are smh preferred servicer. The manager Jessica in addition explained thing thouroughly and was very helpful with setting up the service.

8 months ago

Reply from American Home Shield

Dear Kevin, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Aug. 24th, 2023

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Jim Jones Spring Hill, FL

The company provides immediate resolution to my issues. They understand the significant impact issues would on our family and worked quickly and tirelessly to resolve it. I have been an American Home Shield customer for over two decades because I know they are only a phone call away when I need them.

8 months ago

Reply from American Home Shield

Jim, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Aug. 17th, 2023

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Greg Abilene, TX

We’ve been very satisfied with the quick services of American Home Shield. We’ve used these services on two different occasions and have had no further problems with our AC or refrigerator. I would recommend them to anyone and we have.

8 months ago

Reply from American Home Shield

Greg, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Aug. 17th, 2023

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Miguel David Villafranca Decatur, GA

I like the resolution I got from the person who came to fix the problem. Also, he fixed everything the same day. What I didn’t like is I had to wait too long. I called on a Friday and didn’t get the person to fix the problem until Thursday of next week.

8 months ago

Reply from American Home Shield

Dear Miguel, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Aug. 16th, 2023

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Adam Koskubar LA

Very good company. They offer a great service and it can be very helpful. They have gotten expensive in the past year or so and are working on pricing themselves out of business. It does take a long time to get a contractor to service the items too. Especially when the things that break are things that are needed. I guess you have to weigh the options...ie pay 1000 dollars for a washer or wait a week or two to get it fixed and use the laundry mat.

8 months ago Edited August 23, 2023

Reply from American Home Shield

Dear Adam, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Aug. 16th, 2023

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Kathy

Easy process that led to a reasonable settlement for appliance replacement, and excellent contracting of an installer for quick resolution of the situation. I’ve had previous experience with AHS years ago when I lived I; Houston, TX. They are beyond the best!

8 months ago

Reply from American Home Shield

Katy, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Aug. 16th, 2023

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Chanel Copper Miami, FL

It great to know that when you call on American Home Shield, your service demands will more than likely be met. Very efficient, timely and the customer service is excellent. For the one claim that I have made, I was very satisfied with the company that they chose to satisfy my home needs.

8 months ago

Reply from American Home Shield

Dear Chanel, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Aug. 15th, 2023

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Ryan Jay Missouri City, TX

8 months ago Edited August 11, 2023

Reply from American Home Shield

Ryan, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Aug. 11th, 2023

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James Killian Waurika, OK

I had a contract with AHS for just under 6 months before cancelling. I set up 1 claim for clogged drain. I had to call AHS & the representative that assisted me implied that they forgot about me and apologized a lot. I wasn’t in a rush in this case, but it set the tone for future issues in my mind. To be fair I reside in a rural area, and I understand it might be harder to locate a plumber. Anyway, the plumber was fast, and fixed me right up. This reflected on the plumbing business not AHS. Money is much tighter these days and I believe it to be cheaper to fix my own issues. I started training myself in my down time to fix emergent issues. I’m currently setting up the kits for these issues as well. With this said, AHS charged me a $99 cancellation fee, which isn’t uncommon. Not horrible, but I found their efficiency to be lacking.

8 months ago

Reply from American Home Shield

Dear James, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Aug. 9th, 2023

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Carlos San Antonio, TX

I had a water heater leak and it was easy to request service and get immediate service. The contractor fixed the issue and all I had to pay was the service call fee saving me hundreds of dollars and time for similar work without protection. I'm not a handy man so this is a great service for me!

8 months ago

Reply from American Home Shield

Carlos, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Aug. 9th, 2023

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Verified Customer

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PAUL Roseburg, OR

I do not like calling on the help line and ALWAYS getting someone that has such a strong foreign dialect that I cannot understand them in ENGLISH! I speak ENGLISH and i understand that paying for someone in an impoverish country may cost less than hiring someone that is from the U. S. but your customers suffer because they cannot understand what the assistant on the other end of the phone is saying. When I ask to speak to another representative I am denied or told that I will have to hang up and call back. THAT is the only reason that I am NOT going to ne-new my subscription for A.H.S.

1 year ago Edited January 10, 2024

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 3rd, 2023

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Verified Customer

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Vincent B Manning Dallas, TX

Jacob with Atlas Service Repairs was very professional and communicated everything he did repairing my dryer. He also did a n assessment on my dryer and a cleaning. Great job Jacob with Atlas Service Repairs.

1 year ago Edited January 10, 2024

Reply from American Home Shield

Hi Vincent, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Apr. 28th, 2023

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Verified Customer

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Steven Woodard North Wilkesboro, NC

I have been a customer for several years. I have used AHS services a number of times and the contractors they use are professional, prompt and courteous. I have always been pleased with the service provided.

1 year ago

Reply from American Home Shield

Hi Steven, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 12th, 2023

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Verified Customer

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Michael Deininger Dallas, TX

I had to call them out for two different situations close together. The techs that came out corrected my issue quickly and friendly. They treated me like a friend and that is always appreciated, builds trust.

1 year ago

Reply from American Home Shield

Hi Michael, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 7th, 2023

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Verified Customer

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Maureen Nute Vero Beach, FL

Technician was very knowledgeable. Identified the problem quickly, put protection down on the floor when he moved my stove... and then repaired it promptly. He was courteous and efficient.

1 year ago

Reply from American Home Shield

Hi Maureen, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 5th, 2023

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Verified Customer

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Ursula Lundy Fredericksburg, VA

They send someone quick and do get it fixed with no problem, thank you. I recently called to get my stove fixed and they we're unable to do so due to the age of my stove. I received a very fair settlement to get a new one.

1 year ago

Reply from American Home Shield

Hi Ursula, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 7th, 2023

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Verified Customer

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Richard & Anissa Parks Clinton, MD

They have been great with getting a contractor out to fix our issues quickly. All we do is pay our service fee and issues are fixed by contractors. We had an issue once but they quickly resolved it.

1 year ago

Reply from American Home Shield

Hi Richard & Anissa, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 7th, 2023

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Verified Customer

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Lance Daniel Payne Grass Lake, MI

The speed of AHS dealing with a claim is outstanding. However, one of the contractors they sent to me over a month ago still hasn't set a time for the work to be done. Not necessarily on AHS but it led to the 4 star rating rather than 5.

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jan. 9th, 2023

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Verified Customer

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ROBERTO E LITTLEJOHN III Colorado Springs, CO

I DID NOT CHECK THOSE STARS AS SHOWN. MY EXPERIENCE WITH AMERICAN HS HAS BEEN EXCELLENT. MY EXPERIENCE WITH H/S HAS BEEN NOTHING BUT GREAT. EVEN THE CONTRACTOR WHO GIVE ME SERVICE WAS OUTSTANDING.

1 year ago

Reply from American Home Shield

Hi Roberto, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Dec. 22nd, 2022