Name: American Home Shield
Rating: 4.0

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Verified Customer

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Peter Mwangi Roseville, CA

AHS listened to my request, executed without delay and kept me updated to end of the project.

1 year ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 14th, 2022

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Verified Customer

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Donna Greene

Needed to have my house Furness checked before winter, but you were not angle to find anyone to help me. That's a big deal.

1 year ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Nov. 15th, 2022

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Verified Customer

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Jim Peck Sequim, WA

Can't often have my appliance replaced with the same, brand, size, model and often there is no company in my area interested in working with AHS.

1 year ago

Reply from American Home Shield

Hi Jim, Thank you for your feedback about the delay in service to repair your appliance. I would be glad to speak with you regarding your experience.

Nov. 15th, 2022

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Verified Customer

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Lisa Rigo Chino Hills, CA

had a bad experience with service techs - also have a microwave that has a capability of being a built-in (which it is) but you denied the claim

1 year ago

Reply from American Home Shield

Hi Lisa,
Thank you for providing us with feedback about your AHS experience. I would be glad to speak with you to discuss the denial.

Nov. 15th, 2022

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Verified Customer

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Amy Reed Memphis, TN

I had a hard time with AHS a few years ago. Thry decided to fix my air conditioner instead of replacing. I had no air for 3 weeks in JULY!

1 year ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Nov. 15th, 2022

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Verified Customer

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Michael Pioneer, CA

First experience was bit frustrating because we could not get hold of tech. Next experience was great.

1 year ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 14th, 2022

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Verified Customer

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Cynthia Strachota Lead Hill, AR

I have had good luck with American home shield. Only one time that my problem did not get fixed right.

1 year ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 14th, 2022

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Verified Customer

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Jeanne M Thatcher Las Vegas, NV

They did the work in a timely fashion and they were neat. They did a wonderful job!

1 year ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 5th, 2022

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Verified Customer

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Marcus Ridgeway Oklahoma City, OK

1 year ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 5th, 2022

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Verified Customer

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Christopher Mayville Manassas, VA

My issue was taken care of promptly and the company communicated by consistently with me.

1 year ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Nov. 5th, 2022

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Verified Customer

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Kimberly Sargent Fayette, AL

They are a great company that does exactly what they say they will do and they do it really fast.

1 year ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 5th, 2022

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Verified Customer

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Kimberly A Fresno, CA

When I call about an appliance that needs service they bok an appointment very quickly

1 year ago

Reply from American Home Shield

We're glad to hear your experience went well.

Nov. 5th, 2022

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Verified Customer

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David Young North Sioux City, SD

AHS is always prompt and courteous in helping to resolve appliance repair issues.

1 year ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 5th, 2022

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Verified Customer

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Raymond Wesley Ferkin Anchorage, AK

I've been with them for two years now -- an anytime I had a problem they took care of it.

1 year ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 5th, 2022

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Verified Customer

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Irma McKinney North Las Vegas, NV

When I need help their right on time to get me the help I need in a timely manner

1 year ago

Reply from American Home Shield

We're glad to hear your experience went well.

Nov. 5th, 2022

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Verified Customer

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Cathy Leesburg, FL

1 year ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Nov. 5th, 2022

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Verified Customer

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PAUL GERBER Yukon, OK

Fort the first time, the problem was resolved within 15 min and fixed on the first visit

1 year ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 5th, 2022

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Verified Customer

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Leigh Ann Goodale El Dorado, AR

Fast and got the problem taken care of quickly and with no trouble for me I was very happy

1 year ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 5th, 2022

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Verified Customer

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Michael staelens Port Saint Lucie, FL

So far any requests I have made for service were prompt and fixed the first time

1 year ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 5th, 2022

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Verified Customer

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Kris Solomita Milpitas, CA

I had a really bad issue with getting the leak fixed it finally got resolved but it took a long long time and many many phone calls

1 year ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Nov. 9th, 2022

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Verified Customer

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JOHN GILLIE CLEMMONS Rockwall, TX

They allowed me to pay for 3 different contractors to come out on an item that wasn't covered. There is ZERO accountability with the contractors who do NOT have to supply a diagnosis

1 year ago

Reply from American Home Shield

Hi John, I hate to hear about your most recent experience with AHS. I would be glad to speak with you to resolve this.

Nov. 4th, 2022

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Verified Customer

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Mary B McHugh Murrells Inlet, SC

Never was able to talk to a person who could explain how to handle my problem. Just talked to very nice people that read from a script; but could not put me in touch with anyone who could actually help me.

1 year ago

Reply from American Home Shield

Hi Mary,
I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Nov. 3rd, 2022

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Verified Customer

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Luis E Colon Lake Worth, FL

I request service for my home,and after I receive the diagnostic from the contractor they told me that the won't cover any wear and tear in my Ac.unit,

1 year ago

Reply from American Home Shield

Hi Luis, I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Nov. 3rd, 2022

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Verified Customer

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Joy Duncan Seneca, SC

Right now I have three outstanding claims. My dishwasher was supposed to be delivered three days ago but I haven't heard from anyone! Other appliances are out of stock

1 year ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Nov. 4th, 2022

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Verified Customer

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Kim Nalle Washington, DC

I started a repair request for my broken dryer in July. After 4 visits and three different contractors, my dryer was just finally repaired last Friday.

1 year ago

Reply from American Home Shield

Hi Kim, I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Nov. 3rd, 2022

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Verified Customer

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Wendy Nathan Calabasas, CA

While it is easy to make appointments for service, I find the quality of service is not that good considering the yearly cost.

1 year ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Nov. 9th, 2022

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Verified Customer

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Amy Chesterland, OH

couldn't find a contractor to fix damaged ceiling and they only offered my $130 to find someone to do it. That amount is way too low.

1 year ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Nov. 9th, 2022

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Verified Customer

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Marcia Antoinette Cooke Fernley, NV

Service was quick, efficient, and professional Regular updates until job was complete.

1 year ago

Reply from American Home Shield

Hi Marcia,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 27th, 2022

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Verified Customer

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April Forney, TX

Very fast service. Company was out next day and fixed my a/c. Very reasonably priced

1 year ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 28th, 2022

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Verified Customer

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Brian Soeder San Antonio, TX

AHS provided fast service and provided a trained plumber to fix two bathrooms in one visit.

1 year ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 28th, 2022

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Verified Customer

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Fran Lake Worth, FL

They called back quickly, and the company that came out to service was professional and competent

1 year ago

Reply from American Home Shield

Hi Fran,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 27th, 2022

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Verified Customer

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Michele Chowdry Canoga Park, CA

I have been a customer for over 29 years, very satisfied with represenative and work.

1 year ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Oct. 28th, 2022

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Verified Customer

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evelyn Enterprise, AL

negotiating claims is straightforward and easy. network of quality contractors is top notch.

1 year ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Oct. 31st, 2022

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Verified Customer

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Carole Lane West Linn, OR

It is worth the money. Your staff are very helpful. It is why I renew every year.

1 year ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 31st, 2022

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Verified Customer

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Chet Canode La Center, WA

Company was contacted in a timely manner, and 5 Star fixed the problem immediately

1 year ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Oct. 31st, 2022

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Verified Customer

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Roberta A. White Pittsburgh, PA

It was an easy process once the repairman indicated that the appliance needed replaced.

1 year ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 31st, 2022

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Verified Customer

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Mark Francescone Needham, MA

They have great local contacts for work and were prompt in helping me deal with a plumbing issue

1 year ago

Reply from American Home Shield

Hi Mark, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 28th, 2022

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Verified Customer

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Teresa M Halloran Franklin, TN

The young man from Beacon Electric was timely, courteous, and had our issues repaired quickly.

1 year ago

Reply from American Home Shield

HI Teresa,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 27th, 2022

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Verified Customer

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Ernest H Farmer Fairburn, GA

AHS addressed my concerns on the first call and connected me with service organization.

1 year ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 31st, 2022

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Verified Customer

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Marcus Reid Plymouth, NC

Very easy to deal with and the contractor that came to visit my home was very professional.

1 year ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 31st, 2022

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Verified Customer

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Joy Onouye Pearl City, HI

American homeshield is always on it when scheduling an appointment to have service done

1 year ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 31st, 2022

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Verified Customer

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Artashes Kartalyan Pasadena, CA

Excellent customer service, Great contractors, the problem resolved in three days.

1 year ago

Reply from American Home Shield

Hi Artashes, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Oct. 28th, 2022

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Verified Customer

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Zhi Tong Fremont, CA

The service is helpful and friendly, efficient and timely. The feedback from the contractor could be more detailed.

1 year ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 31st, 2022

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Verified Customer

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Eric Olivares Corpus Christi, TX

Easy to work with and quick responses. They have handled both my claims quickly and smoothly.

1 year ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Oct. 31st, 2022

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Verified Customer

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Dorothy Marie Hillary Riverview, FL

Very timely and they repaired the shower head pipe , and now it doesn't leak. Thank You.

1 year ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 31st, 2022

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Verified Customer

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Kim Hazelbaker Amarillo, TX

Very professional and prompt. Took care of the problem and then did some extras.

1 year ago

Reply from American Home Shield

Hi Kim, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 28th, 2022

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Verified Customer

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Mary

Sent help that did not do that kind of work and charged me the service fee. After complaint to dump them- got half back.

1 year ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 31st, 2022

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Verified Customer

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Mary Bender Rialto, CA

I don't like the fact that I have to make the appt with the company coming out to help. Also, I have to wait too long for help to come.

1 year ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Oct. 31st, 2022

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Verified Customer

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Nancy Sherman Abilene, TX

Sketchy terms, we bought a house, but two items will not be repaired because of some contract exception, I have no dishwasher or ice maker in my new home because of some contract exclusion. shame on this company.

1 year ago

Reply from American Home Shield

Hi Nancy, Thank you for sharing feedback about your most recent American Home Shield experience. I would be glad to speak with you to address the issues that occurred

Oct. 27th, 2022

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Verified Customer

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Stewart Cage

All of the maintenance I have asked to be fixed was done in a timely and professional manner

1 year ago

Reply from American Home Shield

Hi Stewart, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 21st, 2022