Best Company badge 10,000 Reviews American Home Shield Logo

American Home Shield

check_circleVerified

star star star star star_border
13,382 User Reviews

8.6

Overall Score

cancel

Filter by:

arrow_drop_down

Sort by:

arrow_drop_down
info
check_circle

Verified Customer

check_circle

Review Source

star star star star star

Doris

I've received excellent service from them.

1 year ago

American Home Shield Logo

Reply from American Home Shield

Hi Doris, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jul. 28th, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Robert Thomas

Great service dependable was very superb

1 year ago

American Home Shield Logo

Reply from American Home Shield

Hi Robert, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 22nd, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Karen

AHS always sends the best in the business to make repairs

1 year ago

American Home Shield Logo

Reply from American Home Shield

Hi Karen, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 28th, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Thomas Yates

Easy to contact; quick to assign contractors

1 year ago

American Home Shield Logo

Reply from American Home Shield

Hi Thomas, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jul. 28th, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Eric Savage

Great Service and excellent professionalism!

1 year ago

American Home Shield Logo

Reply from American Home Shield

Hi Eric, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 22nd, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Bill Weglage

always quick service-professional attitude

1 year ago

American Home Shield Logo

Reply from American Home Shield

Hi Bill, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 22nd, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

Darrick White

Getting through to the department that handles replacement items was horrible - 3hr wait time

1 year ago

American Home Shield Logo

Reply from American Home Shield

Hello Darrick,  We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. I have sent a private message with contact information for further assistance. 

Jul. 28th, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star star

M

Great customer service and problem solution

1 year ago

American Home Shield Logo

Reply from American Home Shield

Hi M, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jul. 28th, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

Eddie L Murphy

Response time for services. 3 or more days for an emergency issue is not great.

1 year ago

American Home Shield Logo

Reply from American Home Shield

Hello Eddie, I certainly hate to hear that you have received less than satisfactory service. I will follow up with you as soon as possible in an effort to assist with unresolved issues. I have sent a private message with contact information for further assistance. 

Jul. 24th, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Heidi Wood

always on time, and do what they say they do

1 year ago

American Home Shield Logo

Reply from American Home Shield

Hi Heidi, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 22nd, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Ramesh

Excellent service, addressed issue in less than 24 hours.

1 year ago

American Home Shield Logo

Reply from American Home Shield

Hi Ramesh, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 22nd, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Satisfied Customer

Timely. Good customer service. Professional.

1 year ago

American Home Shield Logo

Reply from American Home Shield

Hi, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 22nd, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

Paul C p

I am waiting 2 weeks to get a response from vendor to fix my appliance with no answers

1 year ago

American Home Shield Logo

Reply from American Home Shield

Hello Paul, Thanks for being a loyal customer and for sharing your experience with us. We are working to improve our process and we apologize for any issues you experienced along the way. Your malfunction will always be our priority. I have sent a private message with contact information for further assistance.

Jul. 28th, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Sam

Friendly, expert, repaired problem, informative

1 year ago

American Home Shield Logo

Reply from American Home Shield

Hi Sam, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jul. 22nd, 2020

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Jennifer Shrader

So far, they have charged me 3 times to send out a repair person, but only fixed 1 thing. The other two times they don't cover the repair

1 year ago

American Home Shield Logo

Reply from American Home Shield

Hi Jennifer, Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved.

Jul. 21st, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star star

MS

Excellent service, customer service and very prompt

1 year ago

American Home Shield Logo

Reply from American Home Shield

Hi MS, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 22nd, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Gail Williams

The quality of work done on each job is great.

1 year ago

American Home Shield Logo

Reply from American Home Shield

Hi Gail, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 22nd, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Michael Zondlewski

Great service and fast service wuth no questions asked

1 year ago

American Home Shield Logo

Reply from American Home Shield

Hi Michael, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jul. 22nd, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Christine

Renewing your policy is easy, the website is easy to navigate.

1 year ago

American Home Shield Logo

Reply from American Home Shield

Hi Christine, We hope you continue to enjoy AHS!

Jul. 28th, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star star

MR

Good customer service, usually the work gets done fast.

1 year ago

American Home Shield Logo

Reply from American Home Shield

Hi MR, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jul. 22nd, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Karen

The service providers are always professional.

1 year ago

American Home Shield Logo

Reply from American Home Shield

Hi Karen, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 22nd, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Al Skiles

Outstanding vendors and customer service

1 year ago

American Home Shield Logo

Reply from American Home Shield

Hi Al, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 22nd, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Celeste Sanchez

Problem solvers and polite. Answer in a timely manner

1 year ago

American Home Shield Logo

Reply from American Home Shield

Hi Celeste, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 22nd, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Jeffrey Stelly

Very quick and professional services! Extremely happy.

1 year ago

American Home Shield Logo

Reply from American Home Shield

Hi Jeffrey, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 22nd, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Sandra T.

Quality contractors, minimal wait time for repair

1 year ago

American Home Shield Logo

Reply from American Home Shield

Hi Sandra, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 22nd, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Dave Zornes

You keep raising your prices.....with new customers getting all the breaks..

1 year ago

American Home Shield Logo

Reply from American Home Shield

Hi Dave, We appreciate your feedback!

Jul. 28th, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Tang family

Very dependable. Good workmanship. Convenient. Flexible.

1 year ago

American Home Shield Logo

Reply from American Home Shield

Hi Tang, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jul. 28th, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star star

CLAUDIO WEDDERBURN

TIMELINESS, AND THE PRODUCT OF THE WORK COMPLETED

1 year ago

American Home Shield Logo

Reply from American Home Shield

Hi Claudio, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 27th, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Anonymous

Professional, fast service, excellent communication

1 year ago

American Home Shield Logo

Reply from American Home Shield

Hi, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 22nd, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star star

James Williams

Excellent Service, Timely Service, No complaints as of yet.

1 year ago

American Home Shield Logo

Reply from American Home Shield

Hi James, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 22nd, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Arthur

The professionalism I encountered when requesting service

1 year ago

American Home Shield Logo

Reply from American Home Shield

Hi Arthur, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 22nd, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Taylor

Always come through even though they have very, very long hold times.

1 year ago

American Home Shield Logo

Reply from American Home Shield

Hi Taylor, Thank you for your feedback!

Jul. 28th, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Gwen Williams

Some items are replaced with smaller or lesser quality items.

1 year ago

American Home Shield Logo

Reply from American Home Shield

Hi Gwen, Thank you for your feedback!

Jul. 27th, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

John Doe

Problems sometimes need multiple services for the same issue

1 year ago

American Home Shield Logo

Reply from American Home Shield

Hi John, Thank you for your feedback!

Jul. 27th, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Christan Stokes

Quick response time to problem and great coordinators

1 year ago

American Home Shield Logo

Reply from American Home Shield

Hi Christan, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 22nd, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Lizette Zamora

Prompt response, convenience, and variety

1 year ago

American Home Shield Logo

Reply from American Home Shield

Hi Lizette, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 22nd, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Carolyn Thomas

Very professional good customer service would recommend

1 year ago

American Home Shield Logo

Reply from American Home Shield

Hi Carolyn, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 22nd, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Mary Ann Salazar

Orders taken care of in a timely manner.

1 year ago

American Home Shield Logo

Reply from American Home Shield

Hi Mary, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 22nd, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Derrick Wagner

Pretty easy to find contractor, good contractors visited home for repairs

1 year ago

American Home Shield Logo

Reply from American Home Shield

Hi Derrick, Thank you for your feedback!

Jul. 22nd, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Kristen Phillips

Great service great prices friendly contractors

1 year ago

American Home Shield Logo

Reply from American Home Shield

Hi Kristen, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jul. 22nd, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Urban

When you call them they get the job done.

1 year ago

American Home Shield Logo

Reply from American Home Shield

Hi Urban, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 22nd, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Ken

Reliable, prompt and interaction has always been great!

1 year ago

American Home Shield Logo

Reply from American Home Shield

HI Ken, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 22nd, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Marilee Thomas

They're promt and professional on all levels

1 year ago

American Home Shield Logo

Reply from American Home Shield

Hi Marilee, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 22nd, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Melanie Terrell

when calling you be waiting on the phone for hours waiting to talk to someone,

1 year ago

American Home Shield Logo

Reply from American Home Shield

Hi Melanie, Thank you for your feeback!

Jul. 27th, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Doe Steely

Always have been responsive, they follow up.

1 year ago

American Home Shield Logo

Reply from American Home Shield

Hi Doe, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jul. 23rd, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Don wilson

Service representative was very courteous and professioal

1 year ago

American Home Shield Logo

Reply from American Home Shield

Hi Don, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 22nd, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

elizabeth zegarelli

I only used them once and all was good and will continue to used them.

1 year ago

American Home Shield Logo

Reply from American Home Shield

Hi Elizabeth, Thank you for your feedback!

Jul. 22nd, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star star

home owner

easy to setup appt, work done well and quickly

1 year ago

American Home Shield Logo

Reply from American Home Shield

Hi, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 22nd, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Greg Williams

Everything has been easy to do and easy to fix

1 year ago

American Home Shield Logo

Reply from American Home Shield

Hi Greg, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 28th, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Lewis Pinkston Columbia, SC

Excellent service and feedback to customers

1 year ago

American Home Shield Logo

Reply from American Home Shield

Hi Lewis, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jul. 1st, 2020

We're on a mission to empower consumers to make the best decisions and connect confidently with companies that deserve their business.

© 2021 BestCompany.com LLC - All rights reserved Privacy Policy | Terms | Do Not Sell My Personal Information