Name: American Home Shield
Rating: 4.0

check_circle

Verified Customer

star star star star star

Joy Onouye Pearl City, HI

American homeshield is always on it when scheduling an appointment to have service done

1 year ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 31st, 2022

check_circle

Verified Customer

star star star star star

Artashes Kartalyan Pasadena, CA

Excellent customer service, Great contractors, the problem resolved in three days.

1 year ago

Reply from American Home Shield

Hi Artashes, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Oct. 28th, 2022

check_circle

Verified Customer

star star star star star_border

Zhi Tong Fremont, CA

The service is helpful and friendly, efficient and timely. The feedback from the contractor could be more detailed.

1 year ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 31st, 2022

check_circle

Verified Customer

star star star star star

Eric Olivares Corpus Christi, TX

Easy to work with and quick responses. They have handled both my claims quickly and smoothly.

1 year ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Oct. 31st, 2022

check_circle

Verified Customer

star star star star star

Dorothy Marie Hillary Riverview, FL

Very timely and they repaired the shower head pipe , and now it doesn't leak. Thank You.

1 year ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 31st, 2022

check_circle

Verified Customer

star star star star star

Kim Hazelbaker Amarillo, TX

Very professional and prompt. Took care of the problem and then did some extras.

1 year ago

Reply from American Home Shield

Hi Kim, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 28th, 2022

check_circle

Verified Customer

star star star star_border star_border

Mary

Sent help that did not do that kind of work and charged me the service fee. After complaint to dump them- got half back.

1 year ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 31st, 2022

check_circle

Verified Customer

star star star star_border star_border

Mary Bender Rialto, CA

I don't like the fact that I have to make the appt with the company coming out to help. Also, I have to wait too long for help to come.

1 year ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Oct. 31st, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Nancy Sherman Abilene, TX

Sketchy terms, we bought a house, but two items will not be repaired because of some contract exception, I have no dishwasher or ice maker in my new home because of some contract exclusion. shame on this company.

1 year ago

Reply from American Home Shield

Hi Nancy, Thank you for sharing feedback about your most recent American Home Shield experience. I would be glad to speak with you to address the issues that occurred

Oct. 27th, 2022

check_circle

Verified Customer

star star star star star

Stewart Cage

All of the maintenance I have asked to be fixed was done in a timely and professional manner

1 year ago

Reply from American Home Shield

Hi Stewart, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 21st, 2022

check_circle

Verified Customer

star star star star star

Edward Jasonek Saint Augustine, FL

Very professional technician did not have to wait on the phone very long to get help

1 year ago

Reply from American Home Shield

Hi Edward, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Oct. 21st, 2022

check_circle

Verified Customer

star star star star star

Beth Rivera Lebanon, OH

Prompt service. Good servicemen. Reliable repairs. Explanation of what was done.

1 year ago

Reply from American Home Shield

Hi Beth, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 21st, 2022

check_circle

Verified Customer

star star star star star

David Duchin Hollywood, FL

The service was great once they got the right company to come out and fix my problem.

1 year ago Edited January 10, 2024

Reply from American Home Shield

Hi David, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Oct. 21st, 2022

check_circle

Verified Customer

star star star star star

Kristy Clinton Hampton, IL

They have been very helpful in every interaction! Quick responses and no hassles with claims

1 year ago

Reply from American Home Shield

Hi Kristy, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 20th, 2022

check_circle

Verified Customer

star star star star star

Judy Gordon Spring, TX

When I have had a problem they schedule the repair with very reputable companies.

1 year ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 21st, 2022

check_circle

Verified Customer

star star star star star

Reggie Donald Foley, AL

Service was fast and they diagnosed the issue and has us up an running in no time

1 year ago

Reply from American Home Shield

Hi Reggie, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Oct. 21st, 2022

check_circle

Verified Customer

star star star star star

Jackie Goins Carson, CA

Both plumbing companies, sent out professional and knowledgeable personnel staff

1 year ago

Reply from American Home Shield

We're glad to hear your experience went well.

Oct. 21st, 2022

check_circle

Verified Customer

star star star star star

Denise Slaughter Raleigh, NC

I contacted them with a need, they were quick to respond and get us the help that we needed.

1 year ago

Reply from American Home Shield

Hi Denise, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 20th, 2022

check_circle

Verified Customer

star star star star star

Ross Treichel Madison, WI

Easy to work with, great rates. The companies they work with are responsive and reputable.

1 year ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Oct. 21st, 2022

check_circle

Verified Customer

star star star star star

Sonia Anca Warrenton, VA

Outstanding service. Quick response and service agents are reliable and knowledgeable

1 year ago

Reply from American Home Shield

Hi Sonia, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 20th, 2022

check_circle

Verified Customer

star star star star star

Martina Contreraz Lake Station, IN

The technician who was assigned contacted us in time and came the next day. He was very friendly.

1 year ago

Reply from American Home Shield

Hi Martina, We appreciate your feedback about your American Home Shield experience! We strive to provide you with the best customer service experience.

Oct. 21st, 2022

check_circle

Verified Customer

star star star star star

Citania Tam San Mateo, CA

The response is timely. Easy access to request service. Their technician are experienced.

1 year ago

Reply from American Home Shield

Hi Citania, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Oct. 21st, 2022

check_circle

Verified Customer

star star star star star

vivian hussey Houston, TX

They were friendly and fast and on time their technicians were quite knowledgeable with the problem

1 year ago

Reply from American Home Shield

Hi Vivian, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Oct. 21st, 2022

check_circle

Verified Customer

star star star star_border star_border

Bernadette Hicks

The rep that came was professional and very good, however I have not heard back from AHS to let me know what is going to be done to solve my issue.

1 year ago

Reply from American Home Shield

Hi Bernadette, I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Oct. 20th, 2022

check_circle

Verified Customer

star star star star star_border

Lance Langehennig Fredericksburg, TX

I like the service but I don't like the operators In another country . I can't understand what they are saying .

1 year ago

Reply from American Home Shield

We're glad to hear your experience went well.

Oct. 21st, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Zach Smith Richardson, TX

I called them to get my refrigerator repaired over a month ago and it still isn't fixed! I have called them 4 times and have been hung up on twice after being placed on hold for 5+ minutes

1 year ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Oct. 20th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Wendy King Evergreen, CO

Making me jump through hoops to get my oven repaired. It has been 6 weeks and it's still not resolved. They send terrible repair technicians with terrible reviews and they keep sending them.

1 year ago

Reply from American Home Shield

Hi Wendy, I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues. Please provide your AHS contract number.

Oct. 21st, 2022

check_circle

Verified Customer

star star star star star

Sharon Mount Airy, MD

Very easy to schedule for service, and good to know we are covered in case of problems.

1 year ago

Reply from American Home Shield

We're glad to hear your experience went well.

Oct. 14th, 2022

check_circle

Verified Customer

star star star star star

Sara Guerrero Mesquite, NV

Professional, timely and the vendor is trustworthy. High quality work and explained it all.

1 year ago

Reply from American Home Shield

Hi Sara, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 13th, 2022

check_circle

Verified Customer

star star star star star

Joey Kim Houston, TX

They followed with a new refrigerator after two attempts to repair the older unit.

1 year ago

Reply from American Home Shield

Hi Joey, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Oct. 13th, 2022

check_circle

Verified Customer

star star star star star

Janet Hartley Allen Park, MI

I haven't had any problems when I have for any problems, or had a long wait time.

1 year ago

Reply from American Home Shield

We're glad to hear your experience went well.

Oct. 14th, 2022

check_circle

Verified Customer

star star star star star

Dana Grillo Geneva, IL

They have become a necessity in my household. I am grateful I have them everything I speak to them.

1 year ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Oct. 14th, 2022

check_circle

Verified Customer

star star star star star

Jonathan Doyle Port Arthur, TX

Was a difficult situation but AHS hung in there with me and we finally got it done!

1 year ago

Reply from American Home Shield

Hi Jonathan, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Oct. 13th, 2022

check_circle

Verified Customer

star star star star star

Sharon Addison, IL

They were prompt in solving my problem. They gave me options to choose for replacement appliances

1 year ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 14th, 2022

check_circle

Verified Customer

star star star star star

PRABHAKAR VEERAMACHANENI Greenvale, NY

Response Time on resolving my issues. Picking professional contractors to fix my issues.

1 year ago

Reply from American Home Shield

Hi Prabhakar, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 13th, 2022

check_circle

Verified Customer

star star star star star

Ralph Cherry Lizella, GA

AHS is professional, has been responsive, timely, service providers have been excellent.

1 year ago

Reply from American Home Shield

Hi Ralph, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 13th, 2022

check_circle

Verified Customer

star star star star star_border

Shavaunne Goslee Clementon, NJ

The coverage is ok, the ability to file your claim online is the best bc talking with customer service is the worst

1 year ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Oct. 14th, 2022

check_circle

Verified Customer

star star star star star_border

Dennis Dooley Farmington, MI

Am happy they service but for my AC, given I live in Las Vegas, I wish they would have replaced the part.

1 year ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 14th, 2022

check_circle

Verified Customer

star star star star star_border

Tania Braxton Spotsylvania, VA

I was happy with the service I got and vendors that I worked with -- although I only used AHS maybe 3 times.

1 year ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Oct. 14th, 2022

check_circle

Verified Customer

star star star star star

Nicole Broadus Washington, DC

I have had several interactions with AHS, and all of them were very satisfactory.

1 year ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 14th, 2022

check_circle

Verified Customer

star star star star star

Earl Cross Chehalis, WA

Quickly found a professional to fix my dishwasher and approved the new parts fast as well.

1 year ago

Reply from American Home Shield

Hi Earl, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 13th, 2022

check_circle

Verified Customer

star star star star star

Kendra Weber-Crowe Visalia, CA

I agree with the deductible price and the timely manner in which the service is completed.

1 year ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Oct. 14th, 2022

check_circle

Verified Customer

star star star star_border star_border

Karen Ward Largo, FL

They need to get better contractors in our area. It has been taking them up to a month to complete a job or even start the job.

1 year ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Oct. 17th, 2022

check_circle

Verified Customer

star star star star star

Lee j High Greenville, GA

AHS has been great with helping me with service calls. They have good customer service as well.

1 year ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Oct. 10th, 2022

check_circle

Verified Customer

star star star star star

Bridget l Shull Rockford, IL

Good experience they contacted me and let me know what was going on when the repair would be done

1 year ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Oct. 7th, 2022

check_circle

Verified Customer

star star star star star

Shawn OGorman San Antonio, TX

Hassle free approval of my request and the prompt action scheduling the service appointment

1 year ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Oct. 7th, 2022

check_circle

Verified Customer

star star star star star

Laura McCleskey Lubbock, TX

Timely response professional contractor, follow up to ensure satisfactory results

1 year ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Oct. 7th, 2022

check_circle

Verified Customer

star star star star star

Lathan Johnson Houston, TX

I know when i call AHS I'm getting a professional who knows what they are doing.

1 year ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Oct. 7th, 2022

check_circle

Verified Customer

star star star star star

Scott Walker Wrentham, MA

Super friendly service and always professional. Quick to respond and easy to work with.

1 year ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Oct. 7th, 2022

check_circle

Verified Customer

star star star star star

Donna Santa Rosa, CA

There was a quick response to my concerns and the work was done quickly and professionally.

1 year ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 7th, 2022