Name: American Home Shield
Rating: 4.1

star star_border star_border star_border star_border

Carolyn Petersen Aurora, CO

I used my warranty for the first time in 18 months and what a joke. My sump pump went out flooding my basement. They sent out Crown Services and tech came into my home looked, said he would be right back and left. Heard later from AHS that he had no access to the sump pump and for $500 they could cut out the kitchen to provide access. When I tried to contact the vendor no response, AHS tried to contact vendor no response as what I needed to do. During this 3 week process every time it rained my basement flooded. Had my contractor come out to look at the "access" issue and he said no problem he could fix it. I bought a sump pump and he put it in that day. AHS would not pay for the pump or the contractors bill. Tried to cancel AHS and apparently I am locked into a one year contract. Asked to be taken off auto renew and they stated that was not an option. The vendors they use are subpar, have spent over 4 hours on the phone multiple times to get an answer of "no we wont pay. "

10 months ago

Reply from American Home Shield

Dear Carolyn, I'm so sorry for the problems you've been experiencing. Please reach out to us at [email protected] so we can discuss this further. Sincerely, Mariah

Jun. 22nd, 2023

star star star star star_border

Hector Columbus, OH

The technician said that it needs approval from your end before he can do his work. I was really expecting that my leaking faucet that's leaking can be fixed that day the tech was here but he said needs Approval AHS.

11 months ago

Reply from American Home Shield

Dear Hector, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Jun. 19th, 2023

star star_border star_border star_border star_border

Ram G Chicago, IL

AS used to be good. But not anymore. They pay $10 for R410 refrigerant in Air Conditioning systems when the retail price for this refrigerant is $90-$120. Many of the technicians thru AHS dont do a through job. In other words, they dont go to attic and check evaporator coils. They simply recommend to refill the refrigerant. My AC is broken for 5 days now. AHS is still estimating the coverage. Other example is, if you have patterned dry wall, AHS contractors provide just plain dry wall. They dont do patterns. All in all, i wouldnt recommend AHS or any warranty company. I tried SELECT. that is even worse than AHS. It is an expensive deal. I pay $73 every month, $125 for each service call and they dont cover everything. Its not worth it.

11 months ago

Reply from American Home Shield

Dear Ram, I'm so sorry for the problems you've been experiencing. Please reach out to us at [email protected] so we can discuss this further. Sincerely, Kim

Jun. 15th, 2023

star star_border star_border star_border star_border

R J

The worst possible company on par with the likes of Comcast. Consider the math here. Monthly Premium is roughly $68 for a ShieldPlatinum, in that you get coverage of Roof Leaks along with a "boost" of a maximum of $6000 per covered item under the Appliance Category. AHS has the right to refuse repair or replacement if you cannot prove you did "routine maintenance" on the Appliance, which costs at minimum $75 if you get it done through AHS. Math: $68/month * 12 = $816 Trade Fee = 100 per Incident Say 2 of your appliances need replacement: Fridge (top of the line is somewhere around $3000) and a Dishwasher (top of line is probably $1000). That means you "saved" roughly $4000 for a yearly premium ($816) + 2 Trade Service Fees ($200) = $1016. A new Refrigerator or Dishwasher will come with a excellent warranty usually for at least 3 years. Say you have to do replace your appliances every 3 years. You would have paid $2,636 in premiums and trade fees ($816*3 + $200). Do that math in your head, do you think its worth it dealing with a worst rated company for $1000? And you can do a fairly detailed analysis if you want, but with the limits imposed (e.g. maximum of $1500 for Air Conditioning and Duct Work) and the limitations and the right of refusal in case they determine the item has not been maintained properly, its a complete rip off. And, consider you have a leak somewhere which is not visible. They will assign a 3rd rated contractor who will give you an appointment at least a week after you called (they won't come over the weekends, even in case of an emergency). Good luck trying to get service in time before major damage is done and you ended up doing damage worth more than $6000!! I have had AHS off and on for 2 years. It came with the townhome I bought and then I paid premiums for about 1 year. In that period, I had to get a plumber to come in and clear some blockage. The plumber came and literally told me that a toilet seat needed replacement, which AHS started questioning. In the end, even that contractor told me it would be easier and he was willing to do it cheaper if I just get it done through them. It cost me about $700 in addition to what I had already paid AHS. And god forbid you have a roof leak. AHS will only cover about $1500 (max benefit) to repair or replace the roof and any damage done. Roof leaks are usually covered under the Homeowners Insurance anyway! Its just a ridiculous business model and I have no idea why people keep falling for it. I am more than ready to be convinced if someone has had a great experience and the math worked out in their favor. Otherwise STAY AS FAR AWAY AS POSSIBLE.

11 months ago

Reply from American Home Shield

Hi RJ, I understand your frustration and appreciate your feedback. Please feel free to contact us at [email protected] so we can talk more about your experience. Sincerely, Mariah

Jun. 5th, 2023

star star star_border star_border star_border

Red 63 Houston, TX

A a new customer of this company i was not please. My address was entered in the system incorrectly and was not corrected even though I told them before my contract was active. It was ignored. The customer service workers don’t listen to what you have to say . They can be polite but if they are ignoring and not addressing your concerns then you are not helpful. As of now I still have not received my contract .

11 months ago

Reply from American Home Shield

Red, I understand your frustration and appreciate your feedback. Please feel free to contact us at [email protected] so we can talk more about your experience. Sincerely, Mariah

May. 31st, 2023

star star_border star_border star_border star_border

Woodson Locke

They’re a horrible company. Our fridge broke and was covered by their policy and after a weeks worth of calls they finally got someone to investigate it and look at it. They said it was so obviously broken that they would t cover it despite me reading to them verbatim from their own policy that explained how it absolutely WAS a covered problem. They refused to get their supervisor back on the phone and they refused to reopen the claim and cover it. We had to replace the whole fridge because they wouldn’t fix it and I’ve hated this company since. I hope everyone there who helps them screw customers over gets what’s coming to them.

11 months ago

Reply from American Home Shield

Woodson, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at [email protected]. Sincerely, Kim

May. 30th, 2023

star star_border star_border star_border star_border

Aaron Landis Athens, I

absolutely awful, bordering on criminal. Their sales department is extremely aggressive and will call and call and call, even when you indicate over and over again that you prefer to communicate by email. Their agents are all overseas. When you have a claim, they are disorganized as can be, calling you back over and over again to tell you the same information. But the real problem is the obstacles they throw up to make it as difficult as possible to get a repair done. They handcuff their vendors into a insurmountable sea of red tape. One service company even told me "I see the problem and I know how to fix it. If you were a 'normal customer,' I would do XYZ, but for AHS I can't. They won't reimburse me for that. You have to call them." And call them I did...over and over and over again, trying to resolve my mechanical issue. My repeat requests to speak to a supervisor or escalate the case in some way fell on deaf ears. Finally I paid someone else to make the repair directly and cancelled the policy. Now their sales department STILL keeps calling me and calling me and calling me, even after I have made it 100% clear in writing and voice that I want nothing to do with them. AWFUL COMPANY. STAY AWAY.

11 months ago

Reply from American Home Shield

Aaron, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 23rd, 2023

star star_border star_border star_border star_border

Justo Gabriel Andaluz Killeen, TX

Horrible Company if you need a big Item replaced, they will make sure they send the same type of contractors to "diagnose" or damage your system to AHS needs, my working AC was not cooling enough, first contractor arrived and "found" cables outside and noted the damage was "surge" witch AHS do not cover, send second contractor, noted more damage, cables disconnected, trash bag inside and motor locked...note this unit was working a week earlier, just not cooling enough. AHS denied claim now using "abuse" so, they sent a contractor that damaged the unit, a second contractor that verified first damaged the unit, then denied the claim even tho the dispatch CLEARLY states NORMAL wear and tear... their responses... we will refund you $100 and you can take the contractor to court... I bet the claims dept make their quota on denied claims...funny thing, if you look at those contractors in other review sites, many people have similar incidents with AHS, I think we need to start a class action lawsuit, this is not isolated.

11 months ago

Reply from American Home Shield

Hi Justo, Your review is concerning to me, and I’d like to know more about it. Please contact me so I can investigate this further.

May. 22nd, 2023

star star_border star_border star_border star_border

Chrome Arvada, CO

Signed up with this service, 4 months later had water heater issue, filed a claim. after 7 days with no hot water and hearing nothing back on when we could expect a technician, a phone call was placed to AHS, Wthin a few hours of the phone a contractor was scheduled, I had to call the technician myself, schedule the appointment. Which was done so for the very next day. The technician NEVER SHOWED UP, then would not answer the phone. I then reached back out to AHS and all I was able to do was leave a message. I never received a callback, absolutely no communication, worst customer service I ever experienced and after 7 days without hot water we decided to just call a local company and get the issue resolved. It was costly and for one on a fixed income, it was very hard. But had no choice. After getting the issues resoved on our own, I immediately CANCELLED this service... 3 days later we get a call from them saying they were going to get someone out right away. Then 4 days later we get a call asking to give them a second chance. This was denied and the contract was cancelled promptly. I would caution anyone looking for this type service. I would NOT recommend this one to my worst enemy.

6 months ago

Reply from American Home Shield

Dear Chrome, I'm so sorry for the problems you've been experiencing. Please reach out to us at [email protected] so we can discuss this further. Sincerely, Kim

Oct. 23rd, 2023

star star star star star_border

Mandy Fresno, CA

Generally AHS was a good company but their fees went up every year and they what they covered seemed to decrease every year. They got too expensive to keep as a warranty company.

8 months ago

Reply from American Home Shield

Mandy, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Aug. 28th, 2023

check_circle

Verified Customer

star star star star star

JIMMY Azle, TX

Fast and easy great customer service. Call ahead arrivals, knowledgeable and professional service providers that are friendly and cooperative when asking and answering questions.

1 year ago

Reply from American Home Shield

Hi Jimmy, We strive to provide you with convenience and the best customer service experience possible. Thank you for choosing American Home Shield.

May. 12th, 2023

check_circle

Verified Customer

star star star_border star_border star_border

Paquita Johnson San Angelo, TX

I loved American Home Shield, but they have let me down. I set up a repair call on Mar. 29. Sears is the contractor, and they sent A & E Factory Service on Apr. 5th, and they had to order a part. It came here several days later. An appt. was set for Apr. 28 to install the part. I received a text at 1:59 pm that my appt. was rescheduled for May 10. I received a text on May 10 that my appt is rescheduled for May 19. I called AHS and complained. Why can't they send someone else to repair my washer? Because A&E ordered a part, they are the ones to fix it. Meanwhile, I still need my washer repaired---Mar 29th to now May 19th.

1 year ago

Reply from American Home Shield

Hi Paquita,
Thank you for bringing this issue to our attention. I would be glad to speak with you to assist with resolving the washer machine repairs.

May. 11th, 2023

check_circle

Verified Customer

star star star star star_border

Marina Enclarde Lawrence, KS

The service from the assigned workers is great. I do think that there needs to be a way to differentiate more urgent matters over others. For example when our hot water heater went out, it took a little over a week to get it replaced. In my opinion they should prioritize fixes such as these.

1 year ago

Reply from American Home Shield

Hi Marina, We appreciate your feedback and hope to improve our customer experiences.

May. 11th, 2023

check_circle

Verified Customer

star star star_border star_border star_border

Steve Rhoades Phoenix, AZ

These comments are directed at Ambient Air, Dispatch # 215822988. My AC quit working on Easter, 9th of Apr 2023. They showed up a couple of days later which was great. The issue was a Control Board that when bad and they would have to order it. Well, it took 2 weeks to get the part (In this day and age, that is ridiculous). Once they showed back up turns out that the Control Board didn't work. and they would have to order another one. In the meantime, the technician said he could re-wire the system so at least the AC would work (something the first guy didn't do) and then he pulled the new thermostat that the first guy had installed (why I don't know) and re-installed my Nest Thermostat. So, you guess it, 2 weeks later I had not heard from Ambient Air so I called them to see where we were at. They were really surprised and ask what was left to do. They were under the impression that the work order was closed. I told them I was still waiting on the Control Board. Eventually the issue was figured out and they finally came out and fixed it. So, the work order finally closed on 9 May 2023. So, 4 weeks... a little bit long

1 year ago

Reply from American Home Shield

Hi Steve, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 11th, 2023

check_circle

Verified Customer

star star star star star

Michelle Farmer Fort Lauderdale, FL

I like how swift the service is. It is definitely worth the money. I do not need to find a service repair person (time saved). If AHS cannot repair it, they replace it. I cannot ask for more.

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

May. 9th, 2023

check_circle

Verified Customer

star star star_border star_border star_border

CAROL Richmond, TX

I paid for the coverage in the beginning and it was not cheap. When I needed something checked, I paid the him for his house call but It took a long time to get that repairman to my house. Once he came and a replacement was necessary, once again it took a long time to get that repairman to my house. When the man who was coming to my house to actually do the work I was told there were certain parts that were not covered by American Home Shield, I either I had to go purchase them myself or in some cases just paid his company (3rd cost to me) for the necessary part. When the part arrival and the repair company's matched, a repair was made but the repairman marred the part (such as a microwave which I see every day) . Whole program just not as wonderful as it is advertised to be.

1 year ago

Reply from American Home Shield

Carol, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 3rd, 2023

check_circle

Verified Customer

star star star star star_border

Robin Merritt Mt. Pleasant, SC

I like the company for the most part. The only problem is twice they have sent me a service complete notice when the service is not complete and I’ve had to call to straighten it out because a new job is a $ 125.00. This seems to be a simple fix but once is enough gwice is too many times.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 3rd, 2023

check_circle

Verified Customer

star star star star star_border

Denise Schroeder Lake Villa, IL

The company definitely delivers on what they say it will deliver as far as the service provided. I like that they will come out as many times as you contact them. My only concern is that not all the contractors have the highest skill in their area of expertise.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 3rd, 2023

check_circle

Verified Customer

star star star star star

EDDY Vienna, VA

We are very happy with the way American Home Shield handled the claim we filed when the heat pump in our house broke down. The technicians that came to work on it were very professional and eficient.

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 3rd, 2023

check_circle

Verified Customer

star star star star_border star_border

DEBORAH Las Vegas, NV

Overall the peace of mind that having a home warranty brings is very helpful. My only issue is that the package price that I have just went up $25 per month and I've rarely used the services. I know that I've been fortunate, however, AHS has gotten much more money from me than I have utilized in repairs or services. So to have my monthly cost go up is a bit of a struggle. It does seem as though the vendors that AHS has been using recently are much more reliable than in the past which is a great plus.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. We are working diligently to improve the overall experience.

May. 3rd, 2023

check_circle

Verified Customer

star star star star_border star_border

Beverly Watkins-Bradshaw Memphis, TN

All has been going well until the last service call in February 2023. The first tech did not complete the job but the second one did explain and completer the first part of a two-part he did unfreeze the frozen water in my refrig and it worked okay for about a week then it started leaking all over again. I had given the second guy a good report because he deserved it, however, After contacting customer service regarding the leaking no one got back to me. I am going to try again after completing this survey.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 2nd, 2023

check_circle

Verified Customer

star star star star_border star_border

RUSSELL Warman Carrollton, TX

In the last year I have had to replace both my HVAC and water heater. I've been a AHS customer for 29 years. I paid out $8300 for AC replacement and $1400 for water heater. Through numerous attempts to determine what AHS paid on these I have been unsuccessful. My contract renews on 6/2/23. The monthly cost has gone up 50% in the last 2 years from $61.99 to 93.99. All of this causes me to question the value of using AHS.

1 year ago Edited January 10, 2024

Reply from American Home Shield

Hi Russell, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 1st, 2023

check_circle

Verified Customer

star star star star star

Wayne Sharpe Houston, TX

The time it took to process my claim. The process was quick and easy. My replacement refrigerator was delivered in a timely manner. I was constantly contacted above any changes to my delivery date.

1 year ago

Reply from American Home Shield

Hi Wayne, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Apr. 28th, 2023

check_circle

Verified Customer

star star star star star

Dalila Johnson Chicago, IL

The Tech was punctual, knowledgeable and professional. He answered all my concerns in layman's terms. This is really the first time I wasn't left somewhat frustrated, but really satisfied.

1 year ago

Reply from American Home Shield

Hi Dalila, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 27th, 2023

check_circle

Verified Customer

star star star_border star_border star_border

Hughes Connected Shrewsbury, PA

We have several accounts with American home shield. This last request was a mess. The assigned company failed to come out and via text without contacting us changed the date of the repair appointment twice via text. " Your repair appointment was rescheduled to 'Date and time.' " Their phone number directed to use online scheduling. I could only reschedule when I just wanted to know why my confirmed appointment was changed. When we called AHS they too could not get though to A &E repair. It took over a weekAfter seeking the $125 refund from AHS, it was refunded. I am hesitant to seek request again for the problem. It was so frustrating, I'm considering just buying a new appliance. Not amazing this time.

1 year ago

Reply from American Home Shield

Hi Hughes, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 27th, 2023

check_circle

Verified Customer

star star star star star

Lily North Las Vegas, NV

I love that I didn’t need to speak to anyone. I logged into the website and filed my claim. I received notification right away that a vendor was assigned and would be contacting me. The entire process was easy and fast!

1 year ago

Reply from American Home Shield

Hi Lily, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Apr. 26th, 2023

check_circle

Verified Customer

star star star star star

Peggy Matzer Baltimore, MD

I placed a work order on a Sunday and I received a call from the repair company the same day. It was not an emergency but the repair company scheduled an appointment ob Tuesday. Excellent service.

1 year ago

Reply from American Home Shield

Hi Peggy, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Apr. 26th, 2023

check_circle

Verified Customer

star star star star star_border

LEE San Leandro, CA

Sometimes takes 2-4 visits before problem solved , water heater 2-3 weeks. That's a long time without hot water. Just found out a 2 nd leak in upstairs bathroom . Found 1st contractor did not correct properly, Covered the hole in pipe with plastic And tape.

1 year ago

Reply from American Home Shield

Hi Lee,
Thank you for providing us with insight into your American Home Shield experience. I am glad to hear that the second contractor was able to repair the water heater.

Apr. 27th, 2023

check_circle

Verified Customer

star star star star_border star_border

Theresa Myers Plano, TX

It is not a good value for the price. You pay as much for the service call as you would pay for a regular technician. They don't cover hardly anything on real issues - ie foundation leak. They don't tell you when you call that they don't change out toilet wax rings/reseat toilets as a part of the service when that is a needed repair. The agent will send someone out after you have already paid the service fee and then you are told it is not covered.

1 year ago

Reply from American Home Shield

Hi Theresa, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 26th, 2023

check_circle

Verified Customer

star star star star star

Joy Furnish Scottsburg, IN

American Home Shield saved me over 7,000.00 last summer when my air conditioning system broke. I was only out about 1,400.00 and I was thrilled to have this warranty. This is the best home warranty there is out there.

1 year ago

Reply from American Home Shield

Hi Joy, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Apr. 26th, 2023

check_circle

Verified Customer

star star star_border star_border star_border

crtinde Alexandria, VA

I HAD been very happy, and had recommended to friends .. however recently had a serious customer service issue that AHS did not attempt to resolve. Last Summer I subscribed to the PlatinumShield policy mainly because I am concerned about my A/C. However, in the Fall I reluctantly scheduled furnace inspection with the repeated assurance by AHS rep that I was entitled to a free inspection BOTH seasons. I unfortunately discovered that I actually only get one free inspection per year, and thus have had to pay for a contractor to inspect my A/C. I contacted AHS about my frustrations, and got a lot of apologetic shrugs with no attempt to correct the situation. Hopefully their agents will be better trained to offer accurate benefits information going forward.

1 year ago

Reply from American Home Shield

Hi Crtinde,T hank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 26th, 2023

check_circle

Verified Customer

star star star star star

MARK Oklahoma City, OK

Thy were very easy to contact and contractor quickly and efficiently installed new hot water heater! We have had AM Home Shield for over 17 years at 2 different homes! Very satisfied!

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 21st, 2023

check_circle

Verified Customer

star star star star star

KAYE St Louis, MO

American Home Shield is the best home warranty compay that I have dealt with. The majority of the time claims are approved and handled quickly and professionally. They always follow up to be sure I am happy with results.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 21st, 2023

check_circle

Verified Customer

star star star star star

Gregg Welstead New Orleans, LA

We’ve had to use AHS twice this past year, an d availed ourselves of the spring HVAC check last week. Have enjoyed the quick response and superior service. Wish I had enrolled sooner.

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Apr. 21st, 2023

check_circle

Verified Customer

star star star star_border star_border

Rowane Burdette Las Vegas, NV

I paid your co-pay 3 times to fix an electrical problem in my home. None of these electricians would fix the problem, saying it didn’t need fixing. But it did need to be fixed. The 4th time my electricity gave out, I simply called a company myself and paid cash. They fixed it for under $200. Similar occurrence such as this happened, but the electrical problem was the biggest pain.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 21st, 2023

check_circle

Verified Customer

star star star star star

kia haw Pan Houston, TX

I’ve been having AHS for many years and I’m extremely happy with it. Technicians are always on time, friendly, helpful, and very professional. Keep Up The Good Work and thank you AHS!!

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 20th, 2023

check_circle

Verified Customer

star star star star star

RANDY Philadelphia, PA

Every time I called for service.i had no problem.they took my complaint, connected me with the right company.they came out , either they was able to fix my problem or they replaced the appliances.

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 20th, 2023

check_circle

Verified Customer

star star star star star_border

COURTNI Omaha, NE

Overall all claims were completed successfully, though sometimes the communication (or miscommunication) between AHS and the contractors slowed down processes. The monthly cost rose too high for me to continue using AHS, but otherwise I had few complaints.

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 20th, 2023

check_circle

Verified Customer

star star star star star

Dan Hoyt Windham, NH

The Whole Process Went Soo Smoothly! Just Like It’s Supposed To From Start To Finish!! I Placed The Call, Tech Showed Up, 1 Week Later Our Fridge Was Working Like A Charm!! Very Happy!

1 year ago Edited January 10, 2024

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 20th, 2023

check_circle

Verified Customer

star star star star_border star_border

Debra Tacoma, WA

AHS needs to "vet" the repair people they contract better, as Appliance Guard Pro told them that the repair they were doing for me was complete, and it WASN'T. I waited during the time frame for my repair appt. on April 6, and the repairman never showed up. I left several voicemails and texts to Appliance Guard Pro and NEVER got a response. I finally gave up and called in another repairman from another company, who promptly got the job done for me. I never could reach AHS online to complain about their contracted repair company.

1 year ago

Reply from American Home Shield

Hi Debra, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter. Please provide the correct AHS property address.

Apr. 14th, 2023

check_circle

Verified Customer

star star star star star

Anthony Hardy Farmington, MI

You guys did an amazing job taking care of my issue. The repairman was prompt and completed the job in a timely manner. I have referred your company to several people because of the service I recieved.

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 12th, 2023

check_circle

Verified Customer

star star star star_border star_border

Tori Zieger Kansas City, MO

I am pleased with the service offered but the price increases are just too much. New contract is 20 dollars more a month PLUS 15 dollars more per contract call. When I first became a customer 4 years ago, my appliances were super old so I had more of a reason to think something would go out. Which they did. It's making less financial sense to keep the home warranty with these increases. The price when I joined 4 years ago was 500 for the year. It has more than doubled. I fully recognize prices increase but this is a pretty steep price jump.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 12th, 2023

check_circle

Verified Customer

star star star star_border star_border

SANDRA Chesterfield, MO

Representatives are always polite and pleasant; however, i don't believe that all representatives are knowledgeable as to resoultion of problems. Ie: when I asked to speak with a supervisor, the rep did not know the supervisor's name nor how to reach him/her. Another rep did know and followed your procedure. I am happy that a supervisor has not only called me, but has remained in contact with me to ensure that resolution will be reached.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 12th, 2023

check_circle

Verified Customer

star star star star star

Don Cruse Paducah, KY

Sent repairman right away in summer when air conditioner not working and twice in winter when furnace quit during very cold days. We are elderly, so quick service much appreciated.

1 year ago

Reply from American Home Shield

Hi Don, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 11th, 2023

check_circle

Verified Customer

star star star star star

JON Sierra Vista, AZ

First, polite people on the AHS end of the phone line when I call. Second, listening to my problem as explained and then getting on solving the problem. What more can you ask.

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Apr. 12th, 2023

check_circle

Verified Customer

star star star star star_border

Lou Soileau

We have subscribed for years and for 3 or 4 homes over those years. AHS has lived up to their commitments. Sometimes the contractor has not been experienced enough to identify and fix the root problem but, ultimately, our issues have been resolved.

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 12th, 2023

check_circle

Verified Customer

star star star_border star_border star_border

JOANNE Spring Hill, FL

I was extremely disappointed that I was turned down to have my air conditioning air ducts in the attic serviced. The company you sent out, the service man told me that all the ducts in the attic had holds in them from animals. I can not go up the ladder to check it out myself. I had several repairmen and others look up in the attic no one seen what the repairman seen. I recently had my a/c repair the man said there was a heavy box filled with xmas ornaments on the pipe of the unit in the attic. I feel that because of the first repairman and I have it on record that this company can not come to my house again. I have AHS for 20 years and always was happy with the service. Now I am doubtful every time I call for service. I need my a/c outside unit serviced but at this time I can not afford to call for service. The beginning of 2023 was a hardship on my finances with all the service calls. The repairmen that was sent this year were excellent and professional. I am being honest about my reply to this survey.

1 year ago

Reply from American Home Shield

Hi Joanne, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 10th, 2023

check_circle

Verified Customer

star star star star star

DAVID

Great service from start to finish. Excellent communication from beginning to end with AHS and the technician. Technician was very prompt, courteous and helpful. Got the job done quickly.

1 year ago

Reply from American Home Shield

Hi David, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 11th, 2023

check_circle

Verified Customer

star star star star star_border

DANIEL Bakersfield, CA

Service was good and fast response from the plumber but I didn't know that my plan did not pay to bring things up to new codes I was told that it was just the deductible cost and that's it. Well if It would have been explained correctly the next plan up would have done that.

1 year ago

Reply from American Home Shield

Hi Daniel, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 10th, 2023

check_circle

Verified Customer

star star star star star_border

SCOTT Palmdale, CA

Most of the time they make the repairs needed or give you a new product. On our microwave, they didn’t get it all the way back to working. They couldn’t get the clock working, so they said that it was unnecessary for the microwave to work.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 12th, 2023