Name: American Home Shield
Rating: 4.1

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Verified Customer

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PATRICIA Katy, TX

Loving it so far!! I’ve had one service call and it was smooth, went off without a hitch, the contractor was professional, took care of the issue, American home shield was on top of the communication…. Wonderful!!!

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 12th, 2023

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Verified Customer

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CSMaiga McLean, VA

I misread the character limite. Thought it said no more than 40 characters. Anyway, I have been mostly satisfied with AHS during the past few years. Your agents and technicians have been polite and knowledgeable. I wish you had fewer phone numbers to call when there is a problem. Charles

1 year ago Edited January 10, 2024

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Apr. 12th, 2023

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Verified Customer

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Castina Woolsey AZ

American Home Shield is quick to find a reputable contractor or company to solve issues that arise with what is covered on the policy. I have had positive experiences from start to end. I recommend AHS for all homeowners!

1 year ago

Reply from American Home Shield

Hi Castina, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Apr. 6th, 2023

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Verified Customer

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BARB Omaha, NE

The person that came out was very pleasant and helpful. He thought he had the problem solved but I could tell the next day it was not solved. He came back the next day and figured out the problem and now it works fine.

1 year ago

Reply from American Home Shield

Hi Barb,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 6th, 2023

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Verified Customer

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Stacy Spencer Baltimore, MD

Overall everything is great with AHS! With the exception of one service provider (who I did report) most providers are courteous, reliable, prompt, and knowledgeable! Would highly recommend AHS! Did not have to argue with AHS about items needing replacement.

1 year ago

Reply from American Home Shield

Hi Stacy, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 5th, 2023

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Verified Customer

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Tracy Ndiyob Palmdale, CA

I have been having a plumbing issue. I told the recent sales rep that I spoke with that it was not a hot water slab leak as the previous plumber had said but I had an actual issue with my water heater. She basically argued with me. I had to call the gas company. The technician was unable to fix the repair but he said the plumber that had been servicing my water heater did a very poor job. He bypassed a safety switch to get my water heater to temporarily work rather than just fixing the issue and he said it could’ve have exploded. Needless to say, I am not too thrilled with this company. I may find a new one.

1 year ago

Reply from American Home Shield

Hi Tracy, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 5th, 2023

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Verified Customer

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BARBARA KELLY Galveston, TX

I had my washing machine broken, my dryer and my A/C all of this in the same month. I got a new machine-dryer fixed and a pay out Funds toward a new A/C. I had a 2nd option on the A/C who didn’t agree with the 1st AHS gave me no problem and took the 2nd opinion. So I am well please how they handle 3 big jobs in the same month

1 year ago

Reply from American Home Shield

Hi Barbara, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Apr. 6th, 2023

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Verified Customer

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Michele Carter Cloverdale, IN

I have had mostly good interactions with AHS warranty. They have been really good about fixing the items I needed repaired/replaced. They have some miscommunication, and I have had to call multiple time to make sure things were on track. I only give them 4 stars because of those couple minor issues.

1 year ago

Reply from American Home Shield

Hi Michele, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Apr. 5th, 2023

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Verified Customer

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DALE

I have had AHS on three properties. I needed service several times. They have been very prompt. The service companies they use are professionally and knowledgeable. I have had very positive experiences with AHS.

1 year ago

Reply from American Home Shield

Hi Dale, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 4th, 2023

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Susanna Ross Albuquerque, NM

I've had an account with them for years. In fact, moving from CA to NM and purchasing a new house in 2021, I purchased a new policy as I've always been happy with their service. My complaint, however, is that I was paying $54 initially for the Gold plan, and that has been raised to $60.99 in the past year. Still not bad. However! They got a bit sneaky and billed me $76.99 this month. No warning, no email, no snail mail, nothing. So I called this past Monday, 27 March, and spoke with Nakita, who I advised to cancel my account, and that paying almost $80 per month for a mid-tier plan is nuts. Of course we went through the whole spiel that she would look into getting the cost reduced, blah blah, and after being on hold with her for 10 minutes or so, she comes back on the line and states that she had escalated my inquiry to another team and would get back to me that same day. No surprise, I never heard back from her. For a service that I've had for years and have been paying into for years, who used to offer great customer service and communication, not only did the level of service go down, but they increased the price on it as well, without even letting me know!

1 year ago

Reply from American Home Shield

Hi Susanna, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 4th, 2023

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Verified Customer

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EFRAIN Sacramento, CA

Hands down, an amazing company. Very easy to use and they are easy to get a hold of and schedule. I have been with them for over 10 years and glad I did. They’ve made my life a little easier. Thank you

1 year ago

Reply from American Home Shield

Hi Efrain,
Your patronage of 10-plus years is more than valued. Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 31st, 2023

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SASSY COX Jacksonville, TX

So far everything is going good to get the new dishwasher. Sorry it took so many visits before AHS decided to give me the new one. The garage door spring should be here today. They had to order a heavy duty one. It has been a week now with my car having to sit out. No bad storms thank the Lord.

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Mar. 31st, 2023

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Verified Customer

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GRACE Hacienda Heights, CA

I like the fact that I have someone to call when I need something repaired. They recommend a company, and soon, someone comes to look at, and take care of whatever is required.

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 31st, 2023

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NATHAN Carrollton, TX

American Home Shield has been wonderful so far other than the price for policy and visit price continue to rise each year. Monthly charge is up about $20 and visit price is up $10!! One day I will be able to afford to cancel..

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 31st, 2023

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Verified Customer

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Mitch Conway Los Angeles, CA

This time American Home Shield did a outstanding job overall. One phone call that lasted less then 5 minutes and I was dealing with the local contractor. In less then 24 hours my problem was solved.

1 year ago

Reply from American Home Shield

Hi Mitch, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Mar. 30th, 2023

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Verified Customer

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SHIRLEY

The telephone representatives are cordial, efficient and professional. They ask the right questions. The technicians are knowledgeable, polite and I trust that the repairs will be completed properly.

1 year ago

Reply from American Home Shield

Hi Shirley, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 31st, 2023

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Verified Customer

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Tom Davis

Easy process to file claim online. Repair facility scheduled quick. AHS approved repair same day and parts were ordered. Ramey Appliance called to schedule as soon as it was approved and repair was completed timely.

1 year ago

Reply from American Home Shield

Hi Tom, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 24th, 2023

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Verified Customer

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Ron Decker Cave Creek, AZ

Program has been beneficial for us to have over the past six years of owning a 20+ year old home. We have used AHS multiple times for various repairs, and the process has worked well.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 27th, 2023

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Verified Customer

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Rebecca Lacy Springfield, IL

I was very impressed with the way things have been handled. There was no push back when I had to have my furnace/ac and refrigerator replaced during my time with AHS. However, I left because the costs were ever increasing and I wanted to reduce my policy costs.

1 year ago

Reply from American Home Shield

Hi Rebecca, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Mar. 24th, 2023

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Verified Customer

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CAROLE Fredericksburg, VA

Quick response and the person that handled my issue was very helpful. The company that came out to fix my garage door was very prompt and knowledgeable. Overall a very positive experience

1 year ago

Reply from American Home Shield

Hi Carole, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 24th, 2023

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Verified Customer

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EBENEZER Oklahoma City, OK

American Home Shield responded to the service request within minutes after getting on line to initiate the process. They sent a technician first thing the next day to fix the problem. Very efficient. Simply outstanding.

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 27th, 2023

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Verified Customer

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Rob Parsons Alexandria, VA

American Home Shield was very helpful with a both a water heater and a pressure relief valve issue. The Customer Service staff are especially helpful, informed, and professional.

1 year ago

Reply from American Home Shield

Hi Rob, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 24th, 2023

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Verified Customer

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DOMINICK West Long Branch, NJ

So far I was somewhat disappointed on my first repair request on one of my two properties after the company denied repairs after paying the co-pay which was a total loss. Since then the company has delivered on two repairs which has improved my favorability. The platinum contract does allow for the company to pay or replace certain appliances but I had additional out of pocket expenses which the company told me it would be my expense. Which was surprising because the platinum contract should have covered the whole replacement cost.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 27th, 2023

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Verified Customer

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Marianne Nemetz Chicago, IL

Filed over 4 claims For the most part, they are responsive. The serviceman are all very professional and get the job done. One claim had a miscommunication between AHS and the manufacturer which resulted in a very long wait time to get the claim started

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 23rd, 2023

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Verified Customer

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Elda Garcia Spring, TX

Been with you all for years and now when i need help it turns out so terrible. This is week 4 with no AC, and living in Houston is not acceptable to be without an AC. As your customer, why am i the one having to call you for a status? So much miscommunication in your departments, so unfair. I was layed off from my mortgage career and even though money is not there i find a way to pay you every month, why can’t you all help and go above to help best you can? This SUCKS

1 year ago

Reply from American Home Shield

Hi Elda, I appreciate your concerns and would be glad to speak with you to resolve the issues that occurred.

Mar. 23rd, 2023

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Verified Customer

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JOANNE

Contacted me the same day I called American Home Shield. He arrived at my home about 2 - 3 hours after my call to American Home Shield. I am very satisfied with this company.

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 22nd, 2023

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Verified Customer

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Laurence Sweeney Gilbert, AZ

The company provides good timely service, this is good. The bad, they will always repair with minimal cost to them. Service companies they employ are not well versed on what is covered or not and will solicit more business outside of what is covered by AHS.

1 year ago Edited May 15, 2023

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 22nd, 2023

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ROBERT San Antonio, TX

American needs to employ vendors that are trustworthy and professional. I have dealt with some horrible vendors coming into my home. One vendor tried to get money from me and did not do the work so I hired my own plummer and paid out of.my own pocket and american home shield would not refund my $100 hundred dollars deposit. I'm really considering ending my contract with them. I reported the vendor and nothing was done about it. Because I found out the same vendor was sent to one of my neighbors and the vendor again tried to get money from my neighbor. American home shield needs to really reevaluate the vendors that they use.

1 year ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 21st, 2023

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TYRONE Pooler, GA

Earlier in the year I put in a claim for a refrigerator and your technician came to fix it three times but never got it repaired this was at a rental and although I explained to the technician and to customer service that I cannot have someone to repair the fridge and it works for a week or a couple of days , tenant needed her refrigerator fixed in a timely matter and not be inconvenience of a broken refrigerator .I replaced the refrigerator out of pocket

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 16th, 2023

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JEANETTE Sacramento, CA

I haver had this warranty on both my homes for many years, my pasty experience has been ok. Recently I have had to call for both homes and I’m so satisfied with the timeliness and professionalism for both jobs.

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Mar. 16th, 2023

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Edgar Gilbert La Mesa, CA

I like they act really quick to fix our leakage. This was very important since we recently became homeowners and finding issues it’s not what you expect but AHS was there to help us out.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 16th, 2023

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DENISE Richmond, VA

American home shield has provided wonderful customer service everytime I've needed assistance. It seems like they also have high standards for the contractors they select also.

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 16th, 2023

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Petrov Familiy Cypress, TX

I am very disappointed with AHS. 80% of the Customer Service people are incompetent. Especially when you get people from India. They have no idea what they are talking about. They cannot help with anything. They cannot escalate any issue you bring up. On the other side the AHS itself is doing everything possible to get you pay out of pocket for your claim. Plumbing issues for example are almost impossible to be processed in your favor. If it is not something very simple that will cost them $100 top, it will not be covered. Example: A pipe within a wall, that has been there for 30 years, leaks. According to the "experts" they send you, this is due to: Company 1: Improper gluing. Company 2: Shifting of the foundation of the house. Of course, one of these are considered by AHS, as "Normal Wear and Tear". And we end up paying $1200 in repairs out of pocket. The companies that AHS works with are 99% of the time, with very poor ratings and unable to assess the situation. It is like they have a list of predefined causes for everything, and know this will not be covered by AHS and AHS will be happy and will hire them again. So far for 5 years we have never had a single case when one company will come once and fix the issue. It is always back and forward. Second opinions. Unnecessary repairs being done due to incorrect assessment. In summary, this is a ridiculous business.

1 year ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 15th, 2023

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Verified Customer

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Stephanie N/A Jacksonville, FL

Everything has been good so far ,but an estimate has been processing for quite a while. I was told I needed to get my water heater replaced and that I would be contacted to schedule a date , so I'm a tad bit worried that my water heater will explode.

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 15th, 2023

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Verified Customer

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TONI Sherwood, AR

AHS is a top knotch company. They work hard with a client to resolve all issues and schedule repairs in a timely manner. They followup and always do what they say they are going to do. Simply The Best!

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Mar. 15th, 2023

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MICHELE Elizabeth City, NC

I have used my warranty on a few occasions. I am so glad I have it. AHS responds with in a timely manner. When my refrigerator was dying, AHS sent me a check to buy a new one. I was able to stop stressing.

1 year ago

Reply from American Home Shield

Hi Michele, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Mar. 10th, 2023

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James Berglof Eden Prairie, MN

Leak repair great!! Great plumber!!!! Sheetrock repair sucked, guy didn't have proper tools, always came 6-10 hours late. He was a hack. Nice guy but wrong job. does rough finish mean I have to sand and re-mud sheetrock before I paint? He ran out of joint tape but still continued? when I sand it down I might just re-due it, I don't want it cracking at the joints.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 13th, 2023

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LINDA Jackson, MS

I fold a claim on February 23 and nothing has happened yet! I was first assigned to Conerlys Electric and never received a call from them. Next I was assigned Miracle Electric and after 2 days the guy came by at 5:15 did a work order and as of today I still haven’t heard anything back from them. I pay my monthly bill and send in the $100 service fee and as of this day I’m still writhing for the work order to be authorized. What is really going on!!!

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 13th, 2023

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JAMES Butler, TN

The employees at AHS always go the extra mile to get status and answers for their customers. The bottle neck is with their providers getting parts or technicians in a timely manner. I don't know the answer to this due to volume and area served.

1 year ago

Reply from American Home Shield

Hi James, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Mar. 10th, 2023

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Michael Moran Minneapolis, MN

The reason why not 5 star is because only 1 time . The technician said he couldn't get my washer to do what I said. It was the seal in my washing machine that was bad and leaking all over my laundry room. Never got fixed. It's still doing the same thing but I took photos of all the water and the code on the screen.

1 year ago

Reply from American Home Shield

Hi Michael, Thank you for sharing this information with us. I would be glad to speak with you to further assist.

Mar. 8th, 2023

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Kenneth Hamilton Palatine, IL

This warranty includes the appliances/features important to me. Our first request for service, a re-key, was set up in a timely manner, and performed in a courteous and efficient manner by the locksmith who was sent.

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 8th, 2023

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JOHN

The service technician that was sent to my house (Charlie) was excellent is every way. He was professional, polite, very personable and knowledgeable. He had my AC unit up and running in no time. 5 stars to him and AHS

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 8th, 2023

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DianaJo Gasaway Hurst, TX

Greatly improved from couple years ago. Sometimes have trouble making customer service to understand what I need? My biggest issue is the cost of warranty keeps going up 2 to 3 dollars every month now for 2023 it’s going up 25 dollars?????

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 8th, 2023

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TWANA Baltimore, MD

I give AHS 4 stars because of my most recent experience with their customer service. It was the worst that I have experienced in all of the years that I have been a customer of AHS. If it were not for the runaround they gave me for at least 2-3 weeks I would have given them a 5 as I have recommended them to various people.

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 8th, 2023

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ROENA Milwaukee, WI

I like the service I received for the DRYER. Don't like that the other item, WASHER wasn't repaired, regardless if the prior tenant (now deceased, had dementia/alheimers), tried to repair it. forthe amount charged forthe monthly service and the fee charged for a repairman. I believe it could have been replaced with another washerlesser plrice.

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 8th, 2023

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BONNIE Cordova, TN

I like not having to locate repairmen myself, and service is usually quick and professional. The only bad experience was with one plumber who was grouchy and uncommunicative. Also, replacement appliances are not always of the same value as the ones replaced.

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 8th, 2023

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MICHAEL Adel, IA

I have been very disappointed with the company called Appliance RX that home shield has sent to my home… It has been almost 3 months we have been without a cooktop and oven that works correctly. Appliance RX also said they fixed the refrigerator that is still broken. I’ve tried calling them to no avail finally got a hold of them and they have canceled on me three times after taking vacation each day. I have tried talking to home shield about these people. They are not a good company. If you want to know the whole story, give me a call.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 8th, 2023

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FAZ Sarasota, FL

I’m very unhappy with my recent service request. The plumbing company they sent gave me the “run around” and gave incorrect info to AHS and said negative things about AHS to me when I confronted them. Then I spoke to AHS and they promised to have the repair done and then promptly reversed their position one day later when the tech was supposed to come. The AHS rep obviously promised me something they could not deliver and then reversed what they said. I’m an unhappy customer, not because they did not fix the problem but because because of the unprofessional way I have been handled by AMS and the company they sent out to look at my repair issue.

1 year ago

Reply from American Home Shield

Faz, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 8th, 2023

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Mary Brown Okeechobee, FL

I have been a customer for over 7 years with several different properties. Money well spent. Great service. Customer call center could be better if it was in the US. I believe it is over seas. That's the only downfall

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 8th, 2023

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Emily Kinnear Erie, PA

The service was quick and the communication was great. We were surprised to learn that there were “modifications” that were not covered under the warranty to replace our water heater. We ended up paying way more out of pocket than expected (in addition to the service fee).

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Mar. 8th, 2023