Best Company Guarantee American Home Shield Logo

American Home Shield

star star star star star_border

9.2

Overall Score

cancel

Filter by:

arrow_drop_down

Sort by:

arrow_drop_down
info
check_circle

Verified Customer

check_circle

Review Source

star star star star star

Antoinette Wallace Annapolis, MD

Excellent customer service. I am never disappointed with the response time of their sending technicians.

3 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Antoinette, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Feb. 26th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

James D. Hutto, TX

Replaced unrepairable washer with a new one in a timely manner. Did not expect to actually get a brand new washer.

3 years ago

American Home Shield Logo

Reply from American Home Shield

Hi James, Thank you for sharing wonderful feedback! We are pleased to hear about your AHS experience and the washer replacement that was completed.

Mar. 5th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Willis Mann Laurel, MD

Prompt responses; good servicemen; servicemen willing to write answers to questions because I’m deaf.

3 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Willis, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 2nd, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Judith Port Richey, FL

This is a great service to have. It saves you money in the long run. I have had a great experience with this company.

3 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Judith, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Mar. 3rd, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Tamika Reed Killeen, TX

They haven’t let me down yet. When I send in my service request I get a timeframe on when I’m going to get my service done.

3 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Arlisa Hinton Vancouver, WA

Everything is great except teaching then by phone! Website is easy to use. Speedy replies. Multiple ways to receive communication about claims.

3 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Deborah Tadlock Wichita, KS

They’ve taken good care of me when I’ve had issues with my furnace (4x) and my toilet (3x)

3 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Deborah, I am pleased to hear about the furnace and toilet repairs that AHS have completed.

Mar. 5th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Gary Nelmes Wake Forest, NC

Quick response and excellent follow thru. A quick Email and I knew who was coming and my contact opionss

3 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Gary, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 1st, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Addie Fayetteville, NC

Always comes through with quality companies to work on my appliances and they are always professional too.

3 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Addie, We are pleased to hear about the appliances that AHS has repaired. We hope you continue to enjoy a professional service experience.

Mar. 2nd, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Mary Arnold Warsaw, IN

Great to work with! Professional technician sent to investigate the issue. Very generally concerned.

3 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Mary, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 4th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Kevin Kemp Grand Rapids, MI

They are the real deal...no problems any time I have had to use the warranty. Very fast and great customer service.

3 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Kevin, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Mar. 2nd, 2021

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Madonna Miller Willis, TX

Never finished contract for my double oven it has been over 4 months. Supposedly a cash Offer was made of around $300.00 They could not find a part. I am still without an oven. Every time I call I get a run around. This is ridiculous. Try getting me a double 30” oven & indd at talking it for $300. I will happily cancel my contract

3 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Madonna, Thankyou for bringing the oven service request to our attention. I would be glad to speak with you about the cash out offer.

Mar. 8th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Joe Tooley Bartlesville, OK

Quick and easy! Made the report online, got call next day, they came out next day, next day all fixed! Love it!

3 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Joe, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 4th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Ammar Abdalla Midland, TX

Great service never had a issue with when I made the claim to the tech coming and taken care of business!

3 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Ammar, Our goal is to provide you with a top tier service experience and we hope you continue to enjoy AHS!

Mar. 4th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Kathy Vail Spring, TX

Fast and efficient process and service. We are getting value for our money by having this policy. Plan to renew it.

3 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Kathy, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Feb. 23rd, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Cathy Bowlin Tomball, TX

Always listen and ask questions about the needed service, schedule within 24 hours and follow-up after the service.

3 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Cathy, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Mar. 2nd, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Donna Fresno, CA

Several times there is a long wait on hold when you need to talk to someone that can answer a question that you can't get answered thru the website.

3 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Louise Cleves, OH

Quick response. Found the problem right away. I would recommend this company for your home warranty.

3 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Louise, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 1st, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Cheryl Towner Glen Allen, VA

Very responsive; willing to change contractors when requested; they do offer emergency response upon request too.

3 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Cheryl, Thank you for the wonderful review and for taking the time to share your feedback with AHS. Our priority is customer service and we are ecstatic that we met that mark!

Mar. 3rd, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

I. Allen Correll Spotsylvania, VA

AHS is always responsive, and when a repair doesn't solve the problem, they follow up until a resolution is achieved.

3 years ago

American Home Shield Logo

Reply from American Home Shield

Hi, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 26th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Brian Hixson, TN

We have placed service calls several times over the years and they always come through and take care of our issues.

3 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Brian, Our goal is to provide you with a top tier service experience and we hope you continue to enjoy AHS!

Mar. 4th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Sharon Morrissey Virginia Beach, VA

Very responsive. Service providers have provided quality service. I have had to wait for replacement parts.

3 years ago

American Home Shield Logo

Reply from American Home Shield

Thanks for the awesome review, Sharon! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Mar. 3rd, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Sandra Owens Dothan, AL

Had to pay an extra $125.00 jut to find out the problem was just an adjustment on the first call. Should of called the tech. first.

3 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Hemant Gupta Memphis, TN

easy scheduling, job got done right. So far, each company did a great job of working out the issue.

3 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Hemant, It is a pleasure to read your kind words. We hope you continue to enjoy American Home Shield!

Feb. 12th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Teresa Newman Greenville, NC

Company has serious process problem if anything out of norm. I been waiting for a May ticket to be resolved. Still not fixed after dozens of calls. Very 1 follow through. Customer support very limited in assisting and they have difficulty understanding what you are saying. Even after having my lawyer send a letter to company still no resolution

3 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Teresa, I would be glad to speak with you to assist with the issues that have been ongoing since May.

Feb. 12th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Floyd Castillo Ridgecrest, CA

My furnace went out on January 11 and it will be fixed on February 10 so we have been without heat for a month. When I called customer service I discovered that the entire service was outsourced and of little help because they do not have any authority to make decisions. They’re pleasant but unable to get answers for us.

3 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Floyd, I hate to hear about your most recent AHS service experience to have the furnace repaired. I would be glad to speak with you and get the issues resolved.

Feb. 12th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Jane Ferrer Las Vegas, NV

Seems like nothing is covered. Not only you pay monthly fees, when they come to your house it’s another $75. When something is broken, you pretty much pay more than 50% of the cost.

3 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Jane, Thank you for bringing the issues that you have experienced with the cost to our attention.

Feb. 12th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

O. M. Oden Windsor Mill, MD

AHS is ok. A higher rating would be given if I was grading AHS only. Their vendors can be slow at times providing needed services.

3 years ago

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Lewis Paine Mount Pleasant, SC

I called to unsubscribe - although I am very pleased with your service- I just can’t afford it now. The operator asked if I would hear other options. I said yes and then I hung up after being put on hold for 12 minutes.

3 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Lewis, I would be glad to speak with you and discuss your experience to have the issues resolved.

Feb. 11th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

James Dacula, GA

Job done no worries, Came is and assessed the problem and fix it. safe with mask and polite and professional

3 years ago

American Home Shield Logo

Reply from American Home Shield

Hi James, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Feb. 12th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

Arturo Sanchez Austin, TX

I am waiting for resolution on my refrigerator repair. Currently they say it would take 2 months to get the parts. We can’t live without refrigerator for 2 months.

3 years ago

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Anonymous Saint Paul, MN

I've had issues with a recall order - I've called about it at least 3 times now with different responses every time! They are charging me as though it's a new order, and I would like to effectively CANCEL my warranties because of it. Waiting for a call back from a supervisor that I first requested weeks ago.

3 years ago

American Home Shield Logo

Reply from American Home Shield

Hi, I hate to hear about the delay in service that has been experienced and the recall. I would be glad to speak with you and get the issues resolved.

Feb. 10th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Allan Chouang Fresno, CA

AHS is trying to deny my claim for a water leak on my tankless water heater saying that it was a preexisting condition. I don't buy that excuse. It is leaking to normal wear and tear and contractor said it's non repairable and needs to be replace. I'm still fighting with AHS for them to approve my claim.

3 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Allan, I hate to hear about your most recent experience to have the water heater repaired. I owuld like to speak with you to reach a resolution urgently.

Feb. 5th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Paige Sellers Charlotte, NC

Fast, professional and courteous. Needed to order part but returned the next week and repaired my microwave.

3 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Paige, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Feb. 4th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Paphasone Sangvone Duncanville, TX

Received 5 customer services.i called agencies they quickly assigned services request for my needed

3 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Paphasone, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Feb. 4th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Debra Buck Pueblo, CO

First request was flawless. Filled out online within minutes knew local contractor and here within couple hours

3 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Debra, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 5th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Reyna Lancaster, CA

Because every time that I've called I'm treated kondly and my service appointments are done in a timely manner.

3 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Reyna, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Feb. 4th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Cindy Demerino Clarkston, MI

So far so 3 :) I've requested service twice, and both times the service was quick, easy and fixed the problem.

3 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Cindy, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Feb. 5th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Teddy J. Marshall Jr. Gretna, LA

The service has improved over the last couple of years. They're quick to meet my concerns and fix the situation.

3 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Teddy, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 4th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Ayfer Gainesville, FL

Great service! I had washing machine and fridge problem and they provided service and even replacement on my washer.

3 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Ayfer, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Feb. 4th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Molly Fort Wayne, IN

It's so easy to submit a claim and get a contractor out to your house to fix the issue. Well worth the investment.

3 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Molly, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 4th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

James McKenna Truckee, CA

Great workmanship! The plumbing concern was prompt, efficient and cordial. I would highly recommend this Reno plumber.

3 years ago

American Home Shield Logo

Reply from American Home Shield

Hi James, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 4th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Larry Anderson Vista, CA

Very responsive, came quickly, made temporary repair when they had to order parts, then came back and did a great job.

3 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Larry, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 4th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Nicole Riverside, CA

They were polite and professional. They worked quickly and initially fixed the issue. However it stopped working again.

3 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Nicole, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 20th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Cheryl Hurd Lancaster, CA

Fast, 5 and friendly service. Customer service representatives really work hard to provide customer satisfaction.

3 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Cheryl, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 4th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Katrina Greer Somerville, TN

CSR reps do not always speak English very well; however, the service is usually quick and they do pay out what they promise.

3 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Chris F Salina, KS

The policy premiums are affordable and service 5. They have fixed all the issues that have arose on my rental house.

3 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Chris, Thank you for sharing great feedback about your American Home Shield experience. We strive to provide you with the best value for your bucks.

Feb. 5th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Ginnifer Mattera Chesapeake, VA

Some contractors have tried to take advantage by lying to be able to charge me for work not needed. I usually call in to AHS and have them removed.

3 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Liz McAbery Roselle, IL

3 service but expensive. Just wondering if it's worth the monthly amount plus $75 each time. Service is 4 but money is scarce right now.

3 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Pamela Glazier Rockford, IL

5 home warranty, fast service, reliable contractors, but customer service wait times and clarity in communicating resolutions could be better.

3 years ago