Name: American Home Shield
Rating: 4.0

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Verified Customer

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Jean Sacramento, CA

I like that they are responsive to my needs when they finally understand what I am needing. See my comments at the end of this survey.

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hello Jean, Thanks for letting us know everything worked out great for you. Taking care of our customers is the main goal here at American Home Shield. I am glad that you were happy with the work done. We look forward to servicing you in the future as needed. Enjoy your day.

Aug. 18th, 2020

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Verified Customer

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Camille Wilson Frisco, TX

Responded quickly with coverage and the agent was attentive. I appreciated her professionalism and courtesy.

3 years ago

Reply from American Home Shield

Hi Camille, I am happy that you were happy with your experience. Although we hope there are no issues with anything in the home in the future, we are here to service you anytime you need us. Thanks for continuing your business with us. Take care!

Aug. 10th, 2020

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Verified Customer

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Kari Becker Villanova, PA

I was told my washer was going to be fixed and was waiting on parts. Then my status changed two weeks later to being eligible for a new washer and call HSA. I called and was on hold for over 5.5 hours for support. The entire process was a nightmare and it's been over 3 weeks without a washer.

3 years ago

Reply from American Home Shield

Hi Kari, I certainly hate to hear that you have received less than satisfactory service. I will follow up with you as soon as possible in an effort to assist with unresolved issues. I have sent a private message with contact information for further assistance.

Aug. 11th, 2020

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Verified Customer

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Leslie Meador Longwood, FL

You can never get ahold of someone on the phone. They have been working on my hot water heater repairs for a month. I can not get any answers from them and my heater has been leaking water for 4 weeks and still not fixed.

3 years ago

Reply from American Home Shield

Hello Leslie, We understand your disappointment and we're sorry to hear that your experience was not of the quality that you expected. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. I have sent a private message with contact information for further assistance.

Aug. 13th, 2020

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Verified Customer

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Alicia Roseville, CA

When a system needs replaced and is beyond its normal life expectancy and is broken AH still only approves repair with parts that do not support existing system.

3 years ago

Reply from American Home Shield

Hi Alicia, I certainly hate to hear that you have received less than satisfactory service. I will follow up with you as soon as possible in an effort to assist with unresolved issues. I have sent a private message with contact information for further assistance.

Aug. 13th, 2020

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Verified Customer

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Dave owrn Marietta, GA

Value is great, trim around responde has been ok on avg if you get hit during the weekend it can take four day to get a repair company assigned

3 years ago

Reply from American Home Shield

Hi Dave, Thanks for being a loyal customer and for sharing your experience with us. We are working to improve our process and we apologize for any issues you experienced along the way. Your malfunction will always be our priority. We look forward to our continued business together.

Aug. 13th, 2020

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Verified Customer

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Kale Siebert Iowa City, IA

Helpful and good job done overall. The timeframe for replacement could have been a little quicker given it took almost two weeks

3 years ago

Reply from American Home Shield

Hi Kale,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Aug. 13th, 2020

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Verified Customer

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Eduardo Ribay Sacramento, CA

when service contractor to come to the house where immediately response to issues to be hacked and recommend if repair or replacements are needed.

3 years ago

Reply from American Home Shield

Hi Eduardo, We are grateful for the time that you've taken to share your American Home Shield experience. Please let us know if you need any assistance in regards to your warranty in the future. Have a great week.

Aug. 13th, 2020

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Verified Customer

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Evelyn Martina Saint Charles, MO

Professional, responded in a timely manner, good communication throughout the process and job was completed!

3 years ago

Reply from American Home Shield

Hello Evelyn, I am happy that you were happy with your experience. Although we hope there are no issues with anything in the home in the future, we are here to service you anytime you need us. Thanks for continuing your business with us. Take care!

Aug. 12th, 2020

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Verified Customer

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Steve Park Van Buren, AR

Service has been excellent, with great value for what you get. I have recommended them to several friends.

3 years ago

Reply from American Home Shield

Hi Steve, I am happy that you were happy with your experience. Although we hope there are no issues with anything in the home in the future, we are here to service you anytime you need us. Thanks for continuing your business with us. Take care!

Aug. 12th, 2020

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Verified Customer

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Kim Frisco, TX

They are very responsive and have been able to resolve my warranty issues rapidly (at least prior to the pandemic).

3 years ago

Reply from American Home Shield

Hello Kim, Thank you for providing us with feedback about your American Home Shield experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 11th, 2020

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Verified Customer

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Brenda Viverette Collinsville, MS

Fast response to requests for service and replacement of equipment with comparable equipment/appliances

3 years ago

Reply from American Home Shield

Hi Brenda, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 4th, 2020

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Verified Customer

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Carol S. Cumming, GA

Microwave needed new parts and replaced quickly and also fixed couple things original installer neglected to do.

3 years ago

Reply from American Home Shield

Hello Carol, Thank you for providing us with feedback about your American Home Shield experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 4th, 2020

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Verified Customer

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marica Williams Fayetteville, NC

I didn't get what I was told when I 1st signed up also I had to pay 107.for Plummer that was ok but to pay 549.extra to put my jot water heater in wasn't right that's why I pay them every month ahat if I didn't have it cause I was told different

3 years ago

Reply from American Home Shield

Hello Marica, Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved. I have sent a private message with contact information for further assistance.

Aug. 3rd, 2020

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Verified Customer

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Emad F Mansoor Northbrook, IL

I have an excellent experience with them since I had a series of problems in my appliances but they never let me down

3 years ago

Reply from American Home Shield

Hi Emad,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Aug. 5th, 2020

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Verified Customer

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Hyacinth Morris Palmdale, CA

AHS Always Honors their Warranties. They are very professional when the contractors come out to your home.

3 years ago

Reply from American Home Shield

Hi Hyacinth,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 6th, 2020

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Verified Customer

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jane treacy Palm Desert, CA

Very good service. Prompt attention to problem and resolution. Follow up excellent. Like that I can contact AHS 24/7.

3 years ago

Reply from American Home Shield

Hi Jane,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Aug. 6th, 2020

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Verified Customer

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Kris UnKauf Mandeville, LA

Phone wait time is beyond absurd - tech scheduling takes way too long. For example, my recent refrigerator repair - tech assigned had a 2 week waiting period to come out - seriously?????

3 years ago

Reply from American Home Shield

Hello Kris, Thanks for sharing your experience. I hate to hear you were not totally satisfied with your overall experience with us. I have sent a private message to you regarding your request. Please respond to that message at your earliest convenience.

Aug. 3rd, 2020

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Verified Customer

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Lysa M Canyon Country, CA

Easy to schedule a claim on the app. Company sent was very nice, helpful and took all safety precautions.

3 years ago

Reply from American Home Shield

Hi Lysa,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Aug. 5th, 2020

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Verified Customer

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Steven Sails Memphis, TN

When I need them appointment are fast tech get back with you fast. Am please with American Home Shield

3 years ago

Reply from American Home Shield

Hi Steven,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Aug. 6th, 2020

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Verified Customer

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Susan Tampa, FL

They provided excellent service and the representative from the Air conditioner company responded very quickly.

3 years ago

Reply from American Home Shield

Hi Susan,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Aug. 5th, 2020

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Verified Customer

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Gene Tyler Richmond, TX

America Home Shield is both reliable and provides a good value as compared to hiring random companies to do repairs.

3 years ago

Reply from American Home Shield

Hi Gene,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Aug. 6th, 2020

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Verified Customer

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Harry Prahl Roseville, CA

Average of 45 minute wait time to contact AHS by phone is unacceptable. No provisions for call out in emergency situations or weekend hours. Resolution to issues that arise takes days, weeks!

3 years ago

Reply from American Home Shield

Hello Harry, I certainly hate to hear that you have received less than satisfactory service. I will follow up with you as soon as possible in an effort to assist with unresolved issues. I have sent a private message with contact information for further assistance.

Aug. 4th, 2020

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Verified Customer

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Jean stead Cincinnati, OH

I am due a $75 credit which i was told would be processed, but was not put thru. Was told there is a 1hr. Wait on the telephone to even talk to someone.

3 years ago

Reply from American Home Shield

Hi Jean, I want to start by saying that I do apologize for the extensive hold time and would like to inform you that you can reach out to American Home Shield via chat for efficient service and no hold time. Chat agents are typically available from 7am-7pm to resolve the issue with your $75 credit.

Aug. 5th, 2020

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Verified Customer

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Patrick Long Beach, CA

Difficult to reach by phone, contractors read orders as narrowly as possible to nickel and dime copays, calls routinely disconnect and AHS will not call back. Contractors will leave a job half finished and leave if they feel the AHS order was not specific enough.

3 years ago

Reply from American Home Shield

Hi Patrick, We understand your disappointment and we're sorry to hear that your experience was not of the quality that you expected. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. I have sent a private message with contact information for further assistance.

Aug. 4th, 2020

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Verified Customer

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Sharon Pannell Montrose Heights, VA

American Home Shield saved me thousands of dollars of out-of-pocket expense to replace my electrical panel box.

3 years ago

Reply from American Home Shield

Hi Sharon,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Aug. 6th, 2020

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Verified Customer

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Susan Ver Steeg Navarre, FL

It took two weeks to get someone to check my air conditioner ( they lost the request) the people they sent said it was fine, I just got home from vacation and it is frozen and hot.

3 years ago

Reply from American Home Shield

Hi Susan, We understand your disappointment and we're sorry to hear that your experience was not of the quality that you expected. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. I have sent a private message with contact information for further assistance.

Aug. 4th, 2020

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Verified Customer

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Dianna Sever

It takes far too long to get thru to them on the phone usually 1 hr. And it took three tries to get them to correct the service company I needed to come out

3 years ago

Reply from American Home Shield

Hi Dianna, I want to start by saying that I do apologize for the extensive hold time and would like to inform you that you can reach out to American Home Shield via chat at for efficient service and no hold time. Chat agents are typically available from 7am-7pm. We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately.

Jul. 27th, 2020

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Verified Customer

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JA

They were prompt and attentive to my elderly parents. AND fixed the problem with a part vs replacing the whole faucet.

3 years ago

Reply from American Home Shield

Hi JA, Thank you for providing us with feedback about your American Home Shield experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 27th, 2020

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Verified Customer

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Rosa Rebamontan

Communication and responsiveness from moment of placing call, to company scheduling appointment and the follow-up.

3 years ago

Reply from American Home Shield

Hello Rosa, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 27th, 2020

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Verified Customer

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Sandra Mack

They will send out a technician to repair an appliance multiple times, while charging a $75 service charge every time, when they should just replace it. That happened to us with our air conditioning unit. It had a Freon leak, and for that reason alone it should have been replaced! But they just kept sending technicians out to refill.

3 years ago

Reply from American Home Shield

Hello Sandra, I certainly hate to hear that you have received less than satisfactory service. I will follow up with you as soon as possible in an effort to assist with unresolved issues. I have sent a private message with contact information for further assistance.

Jul. 27th, 2020

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Verified Customer

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Jileda Thomas

Excellent service, honest, gets here on time, very professional and I have recommended them to everyone I know

3 years ago

Reply from American Home Shield

Hi Jileda, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 27th, 2020

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Verified Customer

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David Stauth

They addressed the most recent problem, but previously insisted a built in air conditioner was a window air conditioner.

3 years ago

Reply from American Home Shield

We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. I have sent a private message with contact information for further assistance.

Jul. 24th, 2020

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Patience Whitlock

They have the absolute worst customer service! I would NEVER EVER suggest or recommend this company to my worst enemy. Every time we call we have to wait an hour then end up getting disconnected. They never call back when they way they will and we are still stuck with issues with our A/C and damaged kitchen ceiling!!!!

3 years ago

Reply from American Home Shield

Hi Patience,
I hate to hear about your unsatisfactory AHS experience. I would be glad to speak with you and get the issues resolved.

Jul. 29th, 2020

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Verified Customer

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Debra Woody

Love this company. Saves me money. Fast with service. Very experienced repair men.

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hello Debra, I want to start by saying that I do apologize for the extensive hold time and would like to inform you that you can reach out to American Home Shield via chat at for efficient service and no hold time. Chat agents are typically available from 7am-7pm. And also thank you for providing us with feedback about your American Home Shield experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 28th, 2020

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Verified Customer

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Gloria C.

I've used my home warranty on many occasions, and I'm very pleased with their customer services offered.

3 years ago

Reply from American Home Shield

Hello Gloria, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 28th, 2020

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Verified Customer

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April

Quick time response and reliable when calling when service is needed. Never have to wait very long for a technician

3 years ago

Reply from American Home Shield

Hi April,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 28th, 2020

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Verified Customer

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Cheryl Pateick

When I go online to schedule a repair they are quick to respond and connect me to excellent service.

3 years ago

Reply from American Home Shield

Hello Cheryl, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs

Jul. 28th, 2020

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Verified Customer

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Keith Powell

Outstanding service and professionalism. Dishwasher was not repairable and they replaced the unit immediately.

3 years ago

Reply from American Home Shield

Hi Keith,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide

Jul. 28th, 2020

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Verified Customer

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Alice Ybanez

Always fix what's broken and never questions the problem. I have had good work done on my appliances.

3 years ago

Reply from American Home Shield

Hi Alice, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 28th, 2020

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Verified Customer

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Jamal

It's good for something but lately they seem to find a way to say something is not covered. Also it is hard to get in contact with them to resolve your concern

3 years ago

Reply from American Home Shield

Hi Jamal, I want to start by saying that I do apologize for the extensive hold time and would like to inform you that you can reach out to American Home Shield via chat at for efficient service and no hold time. Chat agents are typically available from 7am-7pm. Thank you for being the best part of American Home Shield.

Jul. 28th, 2020

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Verified Customer

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Lamar Maddox

Great coverage and customer service. Been a customer for over 16 years and never had an issue getting anything fix.

3 years ago

Reply from American Home Shield

Hi Lamar, I am happy that you were happy with your experience. Although we hope there are no issues with anything in the home in the future, we are here to service you anytime you need us. Thanks for continuing your business with us. Take care!

Jul. 28th, 2020

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Verified Customer

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D. Reynolds

Cordell and Hughes of Mid Inc. installed our microwave for AHS. They were professional, courteous and prompt.

3 years ago

Reply from American Home Shield

Hi D. Reynolds,

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 28th, 2020

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Verified Customer

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Karen

Knowledge Of the technician. Use of safety protocols during this Covid time. Would recommend this technician again

3 years ago

Reply from American Home Shield

Hello Karen, Thank you for providing us with feedback about your American Home Shield experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 28th, 2020

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Verified Customer

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Joseph

Fast and professional. Appointment was set right away. Technician was on time and Very Professional.

3 years ago

Reply from American Home Shield

Hi Joseph,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 22nd, 2020

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Verified Customer

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Cole Orgill

We have had a number of issues with appliances in our home and American home shield always has us covered.

3 years ago

Reply from American Home Shield

Hello Cole, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 23rd, 2020

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Verified Customer

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Dolores Reicher

Can't talk to anyone. Hold on phone over an hour and still no answer. Then hey disconnected. Trying to get a replacement washing machine... again no answer. Then when I get thru on internet... every option listed is not available. Plus they raised my monthly service charge twice without taking too me. Please!

3 years ago

Reply from American Home Shield

Hi Dolores,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved.

Jul. 21st, 2020

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Verified Customer

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Michael Watson

Very professional technicians & service. Very knowledgeable. Reassuring the repair well be taken care of!

3 years ago

Reply from American Home Shield

Hi Michael,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jul. 28th, 2020

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Verified Customer

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Kelly Ralston

The technician went above and beyond to see that my air conditioning was restored as soon as possible.

3 years ago

Reply from American Home Shield

Hi Kelly,

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 27th, 2020

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Verified Customer

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Robert

I just feel they are a good value. Also, they are very responsive. I would recommend this company to anyone.

3 years ago

Reply from American Home Shield

Hi Robert,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 22nd, 2020