Name: American Home Shield
Rating: 4.0

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Verified Customer

star star star star star

Dorothy Chicago, IL

Great service and great recommended vendors to perform the service.

6 months ago Edited October 31, 2023

Reply from American Home Shield

Dorothy, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Oct. 19th, 2023

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Verified Customer

star star star star star

Jeffurs Johnson Katy, TX

Doged and relentless. Finished the job where others could not

6 months ago

Reply from American Home Shield

Dear Jeffurs, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Oct. 19th, 2023

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Verified Customer

star star star star star

Beth Big Lake, MN

Fast response!! Showed up on time, driedly, and knowledgeable.

6 months ago

Reply from American Home Shield

Beth, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Oct. 19th, 2023

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Verified Customer

star star star star star

Lori Phoenix, AZ

Quick response time, willing to work with you on monthly premium amounts.

6 months ago

Reply from American Home Shield

Dear Lori, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Oct. 19th, 2023

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Verified Customer

star star star star star

Lynn Seneca, SC

Schedule repairs promptly & subcontractors are efficient & timely.

6 months ago

Reply from American Home Shield

Dear Lynn, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Oct. 18th, 2023

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Verified Customer

star star star star star

Jerrie

They have saved me a good bit of money over the past 20 years!

6 months ago

Reply from American Home Shield

Dear Jerrie, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Oct. 18th, 2023

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Verified Customer

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noelle kenney San Diego, CA

Quick to resolve my issue. Only needed one call and they came out within 24 hours. Fantastic..

6 months ago

Reply from American Home Shield

Dear Noelle, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Oct. 18th, 2023

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Verified Customer

star star star star star

Patricia Oak Ridge, TN

Whenever I call to schedule someone American Home Shield is right on it!

6 months ago

Reply from American Home Shield

Dear Patricia, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Oct. 18th, 2023

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Verified Customer

star star star star star

Ken Phoenix, AZ

They are on time and do a great job. Yes I would do it again.

6 months ago

Reply from American Home Shield

Dear Ken, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Oct. 18th, 2023

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Verified Customer

star star star star star

Johnny and Cam McAllister

Fast claim approval! Fast Repair by a licensed professional!

6 months ago

Reply from American Home Shield

Dear Johnny & Cam, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Oct. 18th, 2023

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Verified Customer

star star star star star

Nola Jeli OR

Everything from start to finish went extremely smoothly & very quickly.

6 months ago

Reply from American Home Shield

Dear Nola, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Oct. 18th, 2023

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Verified Customer

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Charolette Independence, MO

It is very difficult to communicate with you or the service representative before service.

6 months ago

Reply from American Home Shield

Dear Charlotte, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Oct. 11th, 2023

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Verified Customer

star star star star star

David Las Vegas, NV

The prompt and complete service. Repair was done without any complications.

6 months ago

Reply from American Home Shield

David, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Oct. 11th, 2023

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Verified Customer

star star star star star

Stephanie Whigham, GA

Responded and resolved my service call with great customer service.

6 months ago

Reply from American Home Shield

Stephanie, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Oct. 11th, 2023

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Verified Customer

star star star star star

Tim LaPlante Fredericksburg, VA

Rapid response time and they coordinated with top companies near me

6 months ago

Reply from American Home Shield

Dear Tim, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Oct. 4th, 2023

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Verified Customer

star star star star star

Isadore GA

Great service. Enjoyed having my repairs done with minimal issues.

6 months ago

Reply from American Home Shield

Dear Isadore, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Oct. 4th, 2023

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Verified Customer

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Robert Richardson Zionsville, IN

Overall the service was really good. The technician is usually knowledgeable and professional.

6 months ago

Reply from American Home Shield

Robert, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Oct. 4th, 2023

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Verified Customer

star star star star star

RM Houston, TX

Quick assistance, convenient reporting of problems, overall good policy to have

6 months ago

Reply from American Home Shield

Dar RM, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Oct. 4th, 2023

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Verified Customer

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Andrew Gros Prairieville, LA

Service company called in a very timely order to address my service call.

6 months ago

Reply from American Home Shield

Andrew, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Sep. 28th, 2023

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Verified Customer

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Mila Hiles Hermitage, PA

The customer service rep was very professional and helpful and was able to assist me with my needs.

6 months ago

Reply from American Home Shield

Mila, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Sep. 28th, 2023

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Verified Customer

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David E Glenn, Sr. St Louis, MO

The service was great it took a while to get the part it’s working great

6 months ago

Reply from American Home Shield

Dear David, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Sep. 28th, 2023

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Verified Customer

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David Workman Charleston, WV

They have been responsive to my claims in a quick and effecient manner.

6 months ago

Reply from American Home Shield

Dear David, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Sep. 28th, 2023

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Verified Customer

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Fred Saint Paul, MN

Thje system is very easy to use and the customer support is great

6 months ago

Reply from American Home Shield

Fred, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Sep. 28th, 2023

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Verified Customer

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GARY JONES Birmingham, AL

The service man very helpful and knowledgeable about my situation,

7 months ago

Reply from American Home Shield

Gary, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Sep. 28th, 2023

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Verified Customer

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Tim Atlanta, GA

Completely to HARD to talk with someone from the USA !!! Don't feel the customer services is on my side when talking with them. NOT technical enough.

7 months ago

Reply from American Home Shield

Dear Tim, Your review is concerning to me, and I'd like to know more about it. Please contact me a [email protected] so I can investigate this further.

Sep. 26th, 2023

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Verified Customer

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Gabriel Duque Gilbert, AZ

the experience, kindness and professionalism of technician Chis.

7 months ago

Reply from American Home Shield

Gabriel, We greatly appreciate your loyalty to us, and thank you again for sharing your experience. Sincerely, Mariah

Sep. 25th, 2023

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Verified Customer

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Keith Jordan Albuquerque, NM

Great company, great service. They got me back up and running.

7 months ago Edited October 4, 2023

Reply from American Home Shield

Keith, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Sep. 22nd, 2023

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Verified Customer

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An Orlando, FL

American Home Shield provides great coverage and saves me money!

7 months ago

Reply from American Home Shield

Dear An, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Sep. 22nd, 2023

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Verified Customer

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Regina Baltimore, MD

Very easy to use. Very easy to schedule and people weee professional.

7 months ago

Reply from American Home Shield

Dear Regina, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Sep. 22nd, 2023

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Verified Customer

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Cathlean Mount Juliet, TN

Very quick and professional service knowledgeable repair staff

7 months ago

Reply from American Home Shield

Dear Cathlean, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Sep. 20th, 2023

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Verified Customer

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Christie

I like the idea of the service. The increase in prices plus having to pay a service fee is overwhelming on any budget.

7 months ago

Reply from American Home Shield

Dear Christie, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Sep. 20th, 2023

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Verified Customer

star star star star star

John Rosso Bakersfield, CA

Great service, fast response time! Highly recommend American Home Shield!

7 months ago

Reply from American Home Shield

Dear John, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Sep. 20th, 2023

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Verified Customer

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Diane Landry Hemet, CA

Having them there when we need them. They are always polite and professional.

7 months ago

Reply from American Home Shield

Diane, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Sep. 18th, 2023

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Verified Customer

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Nikki Console Woodway, TX

AHS makes it easy to file a claim. Their representatives are helpful and nice.

7 months ago

Reply from American Home Shield

Nikki, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Sep. 14th, 2023

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Verified Customer

star star star star star

Jacquelyn Canton, OH

Fast, efficient service. Repaired the appliance with quality workmanship.

7 months ago

Reply from American Home Shield

Dear Jacquelyn, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Sep. 13th, 2023

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Verified Customer

star star star star star

Anne Colborn

I received a replacement appliance when my old one could not be repaired.

7 months ago

Reply from American Home Shield

Anne, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Sep. 13th, 2023

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Verified Customer

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Joseph Kennett Square, PA

I really liked the prompt response and explanation of the services provided

7 months ago

Reply from American Home Shield

Dear Joseph, We greatly appreciate your loyalty to us and thank you again for sharing your experience. Sincerely, Mariah

Sep. 7th, 2023

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Verified Customer

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Graham Phoenix, AZ

Customer service was very helpful to get my refrigerator fixed

7 months ago

Reply from American Home Shield

Graham, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Sep. 6th, 2023

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Verified Customer

star star star star star

Daryl Braden

I like the fast response time and the willingness to resolve my issues

7 months ago

Reply from American Home Shield

Dear Daryl, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Sep. 6th, 2023

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Verified Customer

star star star star star

Anastasios Barakos Barrington, RI

William and Harris was excellent. Highly recommended if you need HVAC work done

7 months ago

Reply from American Home Shield

Anastasios, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Sep. 6th, 2023

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Verified Customer

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Pat Kansas City, MO

I didn’t like the run around trying to get a person to follow up to repair.

7 months ago

Reply from American Home Shield

Pat, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Sep. 5th, 2023

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Verified Customer

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Larry Buda, TX

SO FAR IT'S TAKEN OVER 8 WEEKS TO FIX MY ICE MAKER AND IT'S NOT FINISHED YET. AND THIS WAS MY FIRST CLAIM.

7 months ago

Reply from American Home Shield

Dear Larry, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Sep. 5th, 2023

star star star star star

Jason McDonald Covington, KY

My wife and I used American home shield some years ago. We purchased the policy as a function of a home purchase, with no real intention of using it. However, within the first few months of owning the house, we needed to use it for several items. We paid our deductibles and helpful technicians were sent for the various issues, and they were solved. We would do business with them again.

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 15th, 2023

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Nicky Martin Philadelphia, MS

When we brought our very first home, I had no clue that home warranty was as important as it is for homeowners. We were recommended American Home Warranty by my uncle, very costly, however if you factor in the cost of ware and tare of a home without a warranty it will definitely pay for itself. We looked at this like an investment of sorts. I advise anyone that owns a home to check out this company, they will walk you through every step of the way.

1 year ago

Reply from American Home Shield

Hi Nicky, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Nov. 28th, 2022

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Linda Abegglen Nevermann Langley, WA

I subscribed to American Home Shield almost one year ago. I filed 4 claims with AHS, and they responded quickly. I thought they might reject them because I was a fairly new subscriber, but they quickly took the information and within a couple of days, appropriate contractors called to schedule the appointments. VERY IMPRESSIVE! I applaud AHS for their commitment and integrity in honoring their policies.

1 year ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 27th, 2022

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Christopher M Harper Katy, TX

Within a year of owning my home the dishwasher started leaking, and thankfully we had American Home Shield to fall back on. After contacting them, they help with selecting a company to visit my house to look at the dishwasher and determine the leak source. Within a few days they had everything done, for a small out of pocket expense. The entire process was much easier than I would have expected.

1 year ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 30th, 2022

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Robert Ashbee Mason, OH

I purchased a Home Warranty when I put my home up for sale. The Realtor suggested this as an incentive to the prospective buyer (s) as peace of mind to help the sale go through. Before I actually sold my house I had an occasion to use this warranty to get my outdoor AC unit replaced which for a small deductible ended up incresing the sale price as a positive feature. I feel anyone either selling or buyers who did not receive a home warranty check put American Home Shie;d.

1 year ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 30th, 2022

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HeidiB Neenah, WI

We've had AHS with our first home and when we moved, we were going to get it again but the homeowner included it in the sale. We've always had great success with claims and getting service done. It's also paid off. We've had our air conditioner, stove, refrigerator, dishwasher, garage door opener all replaced when parts couldn't be found or it was cheaper to replace than repair. We're very happy with AHS and recommend it to all our friends.

1 year ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 30th, 2022

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jeff molitor Chicago, IL

I bought a new home a few years back and as part of the sale negotiated a Home Warranty for 1 year. I am so glad I did! 2 appliances went out (stove and refrigerator) and when I called American Home Shield I thought I would get the run around but they were incredibly responsive and helpful. 1 appliance was fixed with 3-4 days and the other was a total replacement. A huge benefit to owning a home and highly recommended!

1 year ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 30th, 2022

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James Goodman Silverdale, WA

American Home Shield was so easy to work with, and I'm sincerely impressed in their company. They took the time to explained details and differences in warranty coverage verses insurance coverage. They allowed me to ask questions and answered them without a judgement or a pushy attitude. When a claim was needed they work quickly to diagnosis our problem and formulated a plan to fix it fast. They had great communication to keep us posted during the whole process. Highly recommend.

2 years ago

Reply from American Home Shield

Hi James,
We appreciate your feedback about your most recent American Home Shield experience and hope you continue to enjoy AHS and the coverage we provide!

Dec. 16th, 2021