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American Home Shield

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9.2

Overall Score

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Ana Arnizaut Starkville, MS

I have been with AHS for the past 22 years. The policy have changed throughout these years. I had had good repairs that were solved the same day. However, I had had plumbing and refrigerator repairs that needed more than 3 consecutive visits to conclude the repair! If your appliance is from Sears Co. you have to pay the current deductible of $75 plus the fee from the Sears Technician, not included in your AHS insurance policy!! If your Sears appliances were insured by Sears, you did not have to pay for the visit or deductible. Everything would be included in your policy! About 10 years ago, my air conditioner unit broke down during the summer month in Mississippi (MS), where the temperatures average 100-103F with heat index. My husband was alone in our house and had to wait for more than a week without a/c because AHS needed 3 bids from air conditioning companies, before conducting the repair/replaced of the broken unit. It was an emergency due to the higher environmental temperatures at MS, but AHS did not offer any hotel accomodations while the broken unit were inspected by these 3 heating/air conditioning companies to get the best bid fir the job. Lastly, one representative of one of the companies that conducted the inspection on my heat and a/c unit, stepped on two places on the indoor roof, while walking on my attic. The representative of the sub contractor company made two dents on the indoor roof of my house! When I mentioned to AHS the incident, they refused to repair the damage because they were not responsible by the biding companies they sub contracted to do the inspection!! I was very disappointed with the AHS attitude towards this incident!!

6 years ago Edited September 14, 2021

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Susan Manners Westlake Village, CA

If you need basic service its great, easy to book online, immediate call to book appt, techs show up, call when late. If you have a problem - good luck. Some service people are totally inept, some are good. If you have an issues you cant get through, over an hour on hold every time to speak with a person. If you want to reach a different department no contact info published on their website, no address to write to. Washer broke, tech left a wet mess and walked out, had no clue, said it was beyond repair. There is no way to follow up about getting a replacement. Its been over a month, so I just went ahead and bought a new washer. They are under staffed and have no follow through on difficult issues. Buyer beware.

6 years ago

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Donna Mayfield Stuart, FL

American Home Shield was recommended to us by a friend. We contacted the company and found that it was just what we needed to make our life easier as landlords of a condo we were leasing out at the time. They're a great company. I've been with them for almost four years now.

6 years ago

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Tiffany Burrows Aurora, CO

It was easy to ask for service online. Then it was super fast they called us that day to let us schedule for our bathroom leaks. They guy was available the following day and got the job done quickly. He was also polite and clean. We appreciated it all so much.

6 years ago

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Eugene Weitzel Bossier City, LA

Most items easily found through online reporting system. Easy to get to rep for clarification. Really like change to AHS taking fee directly. Probably saves both the company and myself money. No disagreements or bounced checks and such for AHS to resolve.

6 years ago

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Justin Whitford Edinboro, PA

Absolutely fantastic experience with AHS. They have dispatched great companies to my house who have solved my problems and are willing to be flexible with my schedule. Couldn't ask for anything better as new home owners. We are definitely going to purchase the warranty each year!

6 years ago

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Chris Cruz Clovis, CA

This is the first time I’ve had a home warranty. I chose AHS from a friend’s recommendation. I like the online services, but the phone and chat services need a lot of improvement. Phone calls on average take over 90 minutes to just speak to anyone. The chat maybe a little faster, but disconnects when waiting and is unreliable. It was a hastle overturning initial decisions based on bad data and unfair practices from lazy and careless repair services. My items were repaired, but only after a huge and time consuming process with arguments, justifications, and straightening of facts. Makes me feel less confident about the protection I paid for. If I wasn’t insistent and tenacious about the requested repairs, I wouldn’t have had my requests fulfilled. I just don’t think normal people should have to fight so hard to have a garbage disposal and toilet fixed, especially when it’s a first request. Also, the phone service and automated systems are completely none synchronized. I received a denial letter when it was reversed and I received an overdue notice even though I updated my payment info and verified it was paid via phone call which I had to wait another 90 minutes just to verify and make payment. Very frustrating for customers and our time. Hope you can take this feedback and improve.

6 years ago

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Sandra Hearn Lawton, OK

The prices are better than any of the other companies I checked with for my home warranty. Using an independent insurance agent I feel like there's always somebody that I can call. And the home warranty that I have it covers everything it's great

6 years ago

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Bettye A. Isbell

I sent an email giving my problem. AHS was in touch with me very fast! Then I received an email from the plumbing co. They had set up an appointment. They came out on that date, inspected my problem and installed a new garbage disposal unit. Always receive great service anytime something happens!!!!

6 years ago

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Jenna Bullen Riverside, CA

The wait time to talk to a rep is ridiculous so if you're busy, don't try calling them. We have been hung up on and transferred to other when reps aren't in the mood to deal with problem solving. They schedule service promptly, but it took several days once they approved the repair to actually have it done. We had to get a second opinion from an additional vendor through them, and were never made aware they would try to bill us our deductible again for this. The first company was obviously retarded since repairs were approved with the second. We had our water heater replaced and there were items that weren't covered, I just paid the difference because I was tired of dealing with the other water heater but it would have been much better to see a copy of the estimate when I am paying a portion of the bill because I highly assume that we got raked for B.S. charges but I guess that's probably my fault for not demanding it. We will probably continue with AHS as our yearly rate is lower than other companies I've got estimates from in the past.

6 years ago

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Nancy Fairbanks

Best home warranty company I have had. My last home warranty would not fix any repairs I needed because they claimed it was pre-existing even though my home inspector indicated otherwise. AHS will fix the problem so the appliance will work. I am very happy with their service.

6 years ago

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Courtney Lercara Murrieta, CA

My air conditioner went out and I was very pleased with the company American Shield sent over to take care of the problem. The person showed up on time, had great communication and took care of the problem. I was very happy with the service.

6 years ago

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Joan

Water heater flooded the garage on a Sunday. After waiting on-hold over an hour, they assigned a service provider whose first available was the following weekend. Called AHS back (another hour on hold), but was happy they assigned another provider who came out the following morning and was able to inspect the issue and get approval to replace the unit immediately. In the end they ultimately exceeded my expectations.

6 years ago

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Rich Hill Carrollton, TX

Have been with American Home Shield for several years. I have always been very impressed with their customer service and the contractors timeliness and professionalism. I refer AHS to my neighbors and friends. A friend referred me to AHS.

6 years ago

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Pam Faulkner

I have been with AHS for several years and have always had an excellent experience. They get a service tech here within two days. Usually, it is only one day. I have been very pleased with service and will continue with AHS.

6 years ago

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Diane P Tempe, AZ

First time user so I was anxious to see how quickly my problem would be solved. I was pleasantly surprised by a quick response and very professional service for my refrigerator. He Diane explained what was wrong and was very courteous. Made me glad that I chose American Home Shield!

6 years ago

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Monicka Boyd

I was very impressed with the quick dispatch of a very replicable company to service my appliance issues. I read their reviews and they were 4 stars. AHS does not take short cuts by working with Service companies with poor ratings.. I’m very pleased with them, I will most definitely renew my contract with them.

6 years ago

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Bonnie Graham TX

My washer stopped working and after the technician came out informed me that it was not repairable. The technician notified you of this and your Appliance Repair Department took over and did an absolutely wonderful job taking care of the problem. I now have a new washer in place and have it paid for. Thank you for the wonderful service!

6 years ago

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D Lehr Lindale, TX

We bought a house that included this home warranty. So glad! The first year both outside & inside A/C broke. Took about 3 weeks to diagnose & repair each one. We just used a window unit both times until it was repaired. Washing machine broke & it took 3 weeks also. Even with the 3 week wait, it saved us a lot of money. Just wish they could do repairs faster. We renewed after the first year.

6 years ago

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Pam A

I have been a customer for 10 yrs. AHS has great customer service. The phones are manned with people who have patience and understand their customers concerns. They are professional and knowledgeable. I have recommended many people to AHS. It is a good co.

6 years ago

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Erika Seriale

The manager of the authorizations department was kind and very helpful. One of the customer service reps of the department was not, and pretty much told us there was nothing else we could do. Once we spoke with the manager, she guided us through the whole process. Very grateful for her.

6 years ago

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Nancy Johnsom Cincinnati, OH

Fast and efficient. Had somebody to my home right away.

4 months ago

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Reply from American Home Shield

Dear Nancy, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Nov. 15th, 2023

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Sue North Hollywood, CA

Easy to book service. Good contracters.

4 months ago

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Reply from American Home Shield

Dear Sue, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Nov. 15th, 2023

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Tammie Brockschmidt Las Vegas, NV

Very fast service and a great quality repair service.

4 months ago

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Reply from American Home Shield

Dear Tammie, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Nov. 15th, 2023

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Kim Windsor, CA

I was able to call and get a repair quick

4 months ago

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Reply from American Home Shield

Dear Kim, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Nov. 15th, 2023

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Christopher

Very quick response when the service request was placed.

4 months ago

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Reply from American Home Shield

Dear Christopher, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Nov. 15th, 2023

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Andrea Luke (Andrea L) Montreal, QC

Ilike that the person that came to fix my washer and dryer as repiriable

4 months ago

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Reply from American Home Shield

Dear Andrea, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Nov. 8th, 2023

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Garry Naples, FL

Ease of making a claim. Promptness of service call.

4 months ago

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Reply from American Home Shield

Garry, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Nov. 8th, 2023

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Mary

Very easy to work with. Fast at getting you service

4 months ago

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Reply from American Home Shield

Mary, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Nov. 8th, 2023

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Sterling Lufkin, TX

Timely service and great business practices

4 months ago

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Reply from American Home Shield

Sterling, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Nov. 8th, 2023

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Marry Atlanta, GA

They are helpful and there when we need them

4 months ago

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Reply from American Home Shield

Dear Marry, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Nov. 8th, 2023

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Nancy Newport News, VA

They said our hvac unit was improperly installed so they didn't have to replace our unit. Very disappointed with this company.

4 months ago

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Reply from American Home Shield

Dear Nancy, I'm so sorry for the problems you've been experiencing. Please reach out to us at [email protected] so we can discuss this further. Sincerely, Kim

Nov. 8th, 2023

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Ben Miramar Beach, FL

AHS finally hired an HVAC company in Ft.Walton Beach

4 months ago

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Reply from American Home Shield

Dear Ben, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Nov. 8th, 2023

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Naomi Greenfield Pompano Beach, FL

Customer Review Video

4 months ago

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Reply from American Home Shield

Naomi, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Oct. 30th, 2023

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luis montoya CA

good service and fix the problem fast and clean

4 months ago

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Reply from American Home Shield

Luis, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Nov. 6th, 2023

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Jo Weber CA

We were quickly connected to a reputable company to help.

4 months ago

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Reply from American Home Shield

Dear Jo, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Nov. 6th, 2023

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Cassandra Giddings Waco, TX

The service was easy to schedule, prompt and effective.

4 months ago

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Reply from American Home Shield

Cassandra, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Nov. 6th, 2023

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barry bloomfield Las Vegas, NV

Great Service So Happy how quickly it was done

4 months ago

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Reply from American Home Shield

Dear Barry, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Nov. 6th, 2023

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Melanie Rockledge, FL

value for money, security and comfort of knowing help is readily available

4 months ago

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Reply from American Home Shield

Dear Melanie, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Nov. 3rd, 2023

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Elizabeth Henderson, NV

Representative resolved my issue quickly.

4 months ago

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Reply from American Home Shield

Elizabeth, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Nov. 3rd, 2023

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rick monnier Troy, OH

They were very proactive in resolving our washer problem.

4 months ago

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Reply from American Home Shield

Rick, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Nov. 3rd, 2023

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Leann Rash Hot Springs, AR

It is Easy, reliable, and affordable!!!!

4 months ago

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Reply from American Home Shield

Dear Leann, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Nov. 3rd, 2023

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David Oliver Rogersville, MO

Most of their contractors are very competent and professional.

4 months ago

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Reply from American Home Shield

Dear David, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Nov. 3rd, 2023

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Pamela Saxton Villa Rica, GA

Price and overall savings . Knowledgeable professionals

4 months ago

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Reply from American Home Shield

Dear Pamela, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Nov. 3rd, 2023

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Pat Stout Pearland, TX

Awesome service, super fast and easy to work with!!!

4 months ago

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Reply from American Home Shield

Dear Pat, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Nov. 3rd, 2023

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Ron Ronk

Kenny was Pleasant, knowledgable, and fast

4 months ago

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Reply from American Home Shield

Dear Ron, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Nov. 2nd, 2023

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Kevin

Always on time and efficient. Best value for the money.

4 months ago

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Reply from American Home Shield

Dear Kevin, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Nov. 2nd, 2023

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Janet Roddy Marlin, TX

Very helpful and resolved the issues in a timely manner.

4 months ago

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Reply from American Home Shield

Janet, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Nov. 1st, 2023

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Debra

The employees are very professional and knowledgeable.

4 months ago

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Reply from American Home Shield

Debra, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Nov. 1st, 2023

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Valerie Elliott

It was an easy process and the scheduling was quick.

4 months ago

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Reply from American Home Shield

Valerie, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Nov. 1st, 2023