Name: American Home Shield
Rating: 4.0

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Tami Allen Gilbert, AZ

We bought an American Home Shield home warranty with last two houses we've bought. In the first house, our problems were minor, just an appliance here or there that were broken and repaired. But in our last house, we had an American Home Shield warranty and had to have two air conditioning units replaced. They were old units, and we knew that when we bought the house, but we didn't think they'd need replaced in the first year! Until that first summer. We live in Arizona, so when an air conditioner goes out--it's URGENT. American Home Shield was great to work with and got us a repair specialist out quickly. When it was determined that the units needed to be replaced, they took care of everything, and we only had to pay a small fee. Best warranty purchase ever. You never think you need a warranty--until you do! American Home Shield was amazing to work with.

5 years ago

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APRIL WHITE

Let's start with the customer service is terrible. This warranty was $600 for the year and they sent a Electric company's out over a week later that didn't fix my outlet which is covered he's telling me it's not so I paid $125 for a company to come out just to not fix my fully issue this is crazy i want my money back

5 months ago

Reply from American Home Shield

Dear April, Thanks for bringing this issue to our attention. Please know that I'd like to look into this further. Send your contact info to [email protected] and I'll be back in touch with you soon.

Nov. 9th, 2023

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Siddhartha Ghosh Wentzville, MO

My interactions have been great till this point with AHS. The service they provide is professional and helpful.

5 months ago

Reply from American Home Shield

Dear Siddhartha, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Nov. 8th, 2023

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Avik Shahnazari Orlando, FL

First vender for my refregerator was terable and mis leading about my microwave and Home shieald was pushing me to pay for 2nd opinion but I disagreed and 2nd vender completly agreed and put the proper report.

5 months ago

Reply from American Home Shield

Dear Avik, Thanks for bringing this issue to our attention. Please know that I'd like to look into this further. Send your contact info to [email protected] and I'll be back in touch with you soon.

Nov. 8th, 2023

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Jackie Oxford, NC

Great service, and always on time. Keep me informed about any new information about my AHS services.

5 months ago

Reply from American Home Shield

Dear Jackie, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Oct. 30th, 2023

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Verified Customer

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Sue Richmond, VA

Very satisfied with AHS. We have had them for a long time and don't have any complaints.

8 months ago

Reply from American Home Shield

Dear Sue, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Jul. 19th, 2023

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Verified Customer

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Deborah Dallas, TX

Was satisfied with the work done. Made repair in 20 minutes been working every since.

8 months ago

Reply from American Home Shield

Dear Deborah, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Jul. 19th, 2023

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Verified Customer

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James Moye Longview, TX

Response time good. Service companies good. But the warranty has not paid a cent on my claims.All my fixes come at my expense. The warranty just finds a vendor.

8 months ago

Reply from American Home Shield

James, I'm so sorry for the problems you've been experiencing. Please reach out to us at [email protected] so we can discuss this further. Sincerely, Mariah

Jul. 20th, 2023

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Verified Customer

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Eat food Lol Atlanta, GA

Everything was done professionally. Each time I’ve made a claim it’s been approved.

8 months ago

Reply from American Home Shield

We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jul. 20th, 2023

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Verified Customer

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Patty San Antonio, TX

I like the service and my dryer was fix in less then 4 days . Keep thr good work.

8 months ago

Reply from American Home Shield

Patty, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jul. 19th, 2023

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Verified Customer

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Lillian Hernandez Paz Orlando, FL

The company that was sent to fix the A/C had to come out 3x’s and although it cools it makes a funny noise. Not very satisfied

8 months ago

Reply from American Home Shield

Lillian, Thanks for bringing this issue to our attention. Please know that I'd like to look into this further. Send your contact info to [email protected] and I'll be back in touch with you soon.

Aug. 19th, 2023

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Verified Customer

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Tom Richmond, VA

One phone call and everything was taken care of. Technicians they sent were fantastic.

8 months ago

Reply from American Home Shield

Tom, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Jul. 19th, 2023

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Verified Customer

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Michael

Like the service company that was sent out to fix my washer. They were very professional and prompt.

8 months ago

Reply from American Home Shield

Michael, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Jul. 19th, 2023

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Verified Customer

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Jonnell Jordan Chicago, IL

They got the right person out to my home an they quickly diagnosed and fixed the issue.

8 months ago

Reply from American Home Shield

Jonnell, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jul. 19th, 2023

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Verified Customer

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Dee Dallas, TX

Refusal to pay valid repairs and put onus on customer that has paid in faith for contract. AHS as a company new job is TRY to find ways to deny claims for work customer has paid for.

9 months ago

Reply from American Home Shield

Dear Dee, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at [email protected]. Sincerely, Kim

Jul. 17th, 2023

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Verified Customer

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Raymond Mitchell CO

The response is immediate . I would, however, like to see a more detailed summary of repairs.

9 months ago

Reply from American Home Shield

Raymond, We greatly appreciate your loyalty to us, and thank you again for sharing your experience. Sincerely, Mariah

Jul. 13th, 2023

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Verified Customer

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James Miller Columbus, OH

Addressed my issue quickly and professionally. Very pleased with entire process.

9 months ago

Reply from American Home Shield

James, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jul. 13th, 2023

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Verified Customer

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Robert Rock Island, IL

Experience overall was positive Even willing to wave deductible on a repeat issue in less than a year

9 months ago

Reply from American Home Shield

Dear Robert, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Jul. 13th, 2023

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Verified Customer

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Jamey Brown Cumming, GA

They are usually fast to respond. Phone customer service is hard to use because they are hard to understand the the connection quality is poor.

9 months ago

Reply from American Home Shield

Jamey, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at [email protected]. Sincerely, Mariah

Jul. 13th, 2023

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Verified Customer

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Melissa Johnson Longview, TX

The good thing was I received quick service, but I was out of pocket more than expected. I only needed freon and ended up spending almost $500.

9 months ago

Reply from American Home Shield

Melissa, Your review is concerning to me, and I'd like to know more about it. Please contact me a [email protected] so I can investigate this further.

Jul. 13th, 2023

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Verified Customer

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Tony Ford

The personnel was very professional and my issue was resolved in a timely manner.

9 months ago

Reply from American Home Shield

Tony, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Jul. 13th, 2023

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Verified Customer

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alicia tapp San Antonio, TX

Renewal person screwed up my info last month. Had to get a whole new account after 20 years But then I keep receiving emails and calls to renew. Hours on the phone with different tech people. Your people are not trained

9 months ago

Reply from American Home Shield

Alicia, I understand your frustration and appreciate your feedback. Please feel free to contact us at [email protected] so we can talk more about your experience. Sincerely, Mariah

Jul. 13th, 2023

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Verified Customer

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Gregory Sellwood Richmond, IN

AHS could not find an HVAC technician in my area to assist me when my HVAC broke. Four weeks later I was still having to call them. There was no follow up. Disappointing!

9 months ago

Reply from American Home Shield

Gregory, Thanks for bringing this issue to our attention. Please know that I'd like to look into this further. Send your contact info to [email protected] and I'll be back in touch with you soon.

Jul. 13th, 2023

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Verified Customer

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Patricia Rexrode

They had great customer service, and the technicians they sent were professional and efficient.

9 months ago

Reply from American Home Shield

Patricia, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Jul. 13th, 2023

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Verified Customer

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Zane Arlington, TX

Long time customer since the 1990s. They are a good company with fair premiums and good coverage.

9 months ago

Reply from American Home Shield

Zane, We greatly appreciate your loyalty to us, and thank you again for sharing your experience. Sincerely, Mariah

Jul. 13th, 2023

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Verified Customer

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Norma Longview, WA

People have been very efficient in helping me settle my problem with my stovetop

9 months ago

Reply from American Home Shield

Norma, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jul. 13th, 2023

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Verified Customer

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Edward Daley Wakefield, RI

Fast, professional, and high quality service that takes the stress away from home repairs. Love it!

9 months ago

Reply from American Home Shield

Edward, We greatly appreciate your loyalty to us, and thank you again for sharing your experience. Sincerely, Mariah

Jul. 13th, 2023

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Verified Customer

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Dyan Gabriel LA

We have had a great experience with AHS Quick, friendly and the the techs are always professional

9 months ago

Reply from American Home Shield

Dyan, We greatly appreciate your loyalty to us, and thank you again for sharing your experience. Sincerely, Mariah

Jul. 13th, 2023

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Verified Customer

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Jeff Skinner San Antonio, TX

Everything has been great!! They have been very timely with all their services!!

9 months ago

Reply from American Home Shield

Dear Jeff, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Jul. 13th, 2023

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Verified Customer

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Lucas Floriani Milan, MI

I was called right away after filing my claim so the appointment for repair could be scheduled

9 months ago

Reply from American Home Shield

Dear Lucas, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Jul. 6th, 2023

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Verified Customer

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Cheryl Columbus, OH

Appreciated when I called the technician was scheduled for next day to check my hot water tank.

9 months ago

Reply from American Home Shield

Dear Cheryl, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Jul. 6th, 2023

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Verified Customer

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Stewart Becker La Mesa, CA

the service was excellent, the techs very professional and all was done very quickly

9 months ago

Reply from American Home Shield

Stewart, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jul. 6th, 2023

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Verified Customer

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Tiffany Smith Saint Gabriel, LA

The company increased its monthly fee from $79.99 to $97.99 and I was not aware. I have only called for service three times since I’ve been a member.

9 months ago

Reply from American Home Shield

Dear Tiffany, I'm so sorry for the problems you've been experiencing. Please reach out to us at [email protected] so we can discuss this further. Sincerely, Kim

Jul. 5th, 2023

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Verified Customer

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James Montgomery, AL

Once the correct service company arrives it is a quick process to get things fixed.

9 months ago

Reply from American Home Shield

James, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Jul. 5th, 2023

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Verified Customer

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Brendt AL

Easy to set appointment and quick response in getting a technician to the house.

9 months ago

Reply from American Home Shield

Brendt, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Jul. 5th, 2023

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Verified Customer

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John McLaughlin El Paso, TX

The company provides outstanding and timely service. Their price is very reasonable.

9 months ago

Reply from American Home Shield

John, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jul. 5th, 2023

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Verified Customer

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Patty Louisville, KY

Worst company ever. Only good thing the technicians were nice even though they didn’t fix my air conditioner even after coming twice. Will never recommend this company to anyone.

9 months ago

Reply from American Home Shield

Dear Patty, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at [email protected]. Sincerely, Kim

Jul. 5th, 2023

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Verified Customer

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Mario Crockett, TX

Excellent service , I have had it for several years and it’s the best home warranty I ever had .

9 months ago

Reply from American Home Shield

Mario, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jul. 5th, 2023

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Verified Customer

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Ryan Philadelphia, PA

Always very helpful with my issues. The copay is minimal and have never had an issue with them.

9 months ago

Reply from American Home Shield

Ryan, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jul. 5th, 2023

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Verified Customer

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James Stockton, CA

Customer Service Representatives do not have a clear command of the english language and can be very difficult to understand on the phone

9 months ago

Reply from American Home Shield

James, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at [email protected]. Sincerely, Mariah

Jul. 5th, 2023

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Verified Customer

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Christal Houston, TX

I have had a very good experience with AHS up until the replacement of my microwave. I was extremely disappointed in my interaction with customer service.

9 months ago

Reply from American Home Shield

Christal, Thanks for bringing this issue to our attention. Please know that I'd like to look into this further. Send your contact info to [email protected] and I'll be back in touch with you soon.

Jul. 5th, 2023

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Verified Customer

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Tee Baby

It’s not worth paying $900/yr only to be told you must pay $1600 to get your AC fix and they was for my one and only claim over. A5 year period! Just save the $900/yr. TOTALLY NOT WORTH IT AT ALL! I pan to cancel ASAP!

9 months ago

Reply from American Home Shield

Hi Tee, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at [email protected]. Sincerely, Mariah

Jul. 5th, 2023

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Verified Customer

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Kinya

Fast and efficient service also when I call agents are always professional and attentive

9 months ago

Reply from American Home Shield

Dear Kinya, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Jul. 5th, 2023

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Verified Customer

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Sue Fort Mill, SC

Quick and Professional Service. The service providers have been EXCELLENT!! Thank you!

9 months ago

Reply from American Home Shield

Sue, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Jul. 3rd, 2023

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Verified Customer

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Penny Cincinnati, OH

I want to know if I can get a refund on my service fee since I canceled the service before they came out to my home.

9 months ago

Reply from American Home Shield

Dear Penny, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Jun. 29th, 2023

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Verified Customer

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Glenn P.

For the price of a plan with AHS, the savings in repair costs cannot be matched.

9 months ago

Reply from American Home Shield

Dear Glenn, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Jun. 29th, 2023

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Verified Customer

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Paula Sulphur Springs, TX

Very nice people that have come to work on my appliances and who I have talked to on phone.

9 months ago

Reply from American Home Shield

Paula, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jun. 29th, 2023

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Verified Customer

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Willie mae Sanders Fuquay-Varina, NC

They were all helpful setting up service for me. Couldn't have asked for anything better.

9 months ago

Reply from American Home Shield

Willie Mae, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jun. 29th, 2023

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Verified Customer

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Milton

Been a customer for years service went down a couple of years ago. Service is improving back to when I first started

9 months ago

Reply from American Home Shield

Dear Milton, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Jun. 29th, 2023

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Verified Customer

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Michael Oak Ridge, TN

Great and professional customer service providers from the initial call to job completion!

9 months ago

Reply from American Home Shield

Dear Michael, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Jun. 29th, 2023