Name: American Home Shield
Rating: 4.1

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Barbara F Lubbock, TX

My 11 year old washer started giving me problems so I put in a claim to American Home Shield and they had someone out the next day. My problem was resolved and it only cost me $100.00. Much better than buying a new washer! Thank you AHS for wonderful service.

5 years ago

Reply from American Home Shield

Hi Barbara,
It is always a pleasure to hear good news about customer experiences and the technicians that complete the repairs! I hope you continue to enjoy your American Home Shield warranty!

Aug. 26th, 2019

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Judith Kokomo, IN

U hired a new company to do the work. They were great however they were new to u as well and was not informed by your company on how to handle the details for a replacement unit. That slowed the process . Everything was finally completed and was done well.

5 years ago

Reply from American Home Shield

Hi Judith,
Your feedback is more than appreciated and I am pleased to hear about the contractor that completed the replacement.

Sep. 9th, 2019

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Sarah P Clark Hanford, CA

Our pool pump was making this whirling sounds and when I called and told the agent our problem he was attentive, knowledgeable and helpful. We received an email right away from the company and all information that we needed to set up the appointment. Our pool pump was fixed in less than a week.

5 years ago

Reply from American Home Shield

Hi Sarah,
Your feedback is more than appreciated! It is always a pleasure to hear good news about customer experiences and the technicians that complete the repairs! I hope you continue to enjoy your American Home Shield warranty!

Aug. 27th, 2019

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Anthony Reseda, CA

I have been completely satisfied with Homeshield for covering the repairs of our major home appliances and, eventually, covering the cost of a replacement water heater. If you have 8+ major home Appliances, you need Home Shield to cover repair, especially when the specific appliance warranty has expired.

5 years ago

Reply from American Home Shield

Hi Anthony,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 21st, 2020

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Syrus Fairfield, CA

When our gas heater went out American Home Shield was easy to work with and schedule the work online. We quickly had a service repair representative in our house who went above and beyond to fix our heating issue. He even made some adjustments to improve the operation of the system.

5 years ago

Reply from American Home Shield

Hi Syrus,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 22nd, 2020

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Cathy Frisco, TX

Woke up on a Sunday morning and the furnace was out. I went online and filed the issue with American Home Shield and within 2 hours, I received a call from the technician letting me know he would be out in the morning. Great service and this on a Sunday! Tech came out, replaced the circuit board and we had heat. Very satisfied!

5 years ago

Reply from American Home Shield

Hi Cathy,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 22nd, 2020

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David pickett McKinney, TX

Flemings appliance one of American home shields partners, was amazing managed to get me in the same day I called and fixed my problem, took the time to explain what went wrong and left his number should I have the same problem in the next 30 days.. great service

5 years ago

Reply from American Home Shield

Hi David,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Aug. 4th, 2020

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Steve Mullaly Palm Desert, CA

Called AHS for pool pump repair. They contracted pool contractor to call me. Brent's Pool Service called and scheduled appointment right away. When they arrived, they determined pool pump drive needed replacement. With-in a few hours, Brent's Pool Service arrived with new part and promptly installed. All is good. Very Happy with everything.

5 years ago

Reply from American Home Shield

Good morning Steve,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 6th, 2020

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Tom Norris Puyallup, WA

We recently had a problem with our washer. It would not agitate or spin. After bringing the problem to American Home Shield we were set up with an appointment with a local appliance repair. The technician came out and identified the problem as the motor. He wasn't real sure they could get the motor due to the age of the washer, but the part was found and installed. Happy and back to washing clothes at home.

5 years ago

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Karen Avondale, AZ

Filing a claim for service was quick and easy. This company’s follow through is exemplary. For the most part, they use knowledgeable service people, but if the customer has an issue, they take complaints very seriously and make it right. I do wish they would offer “emergency” service. Even at an up charge. Because my fridge went out on a Friday before a Monday holiday, it couldn’t be repaired until the following Tuesday. I lost more than $150 in meat in my freezer.

5 years ago

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Karen Khalafian Duncan, OK

A very knowledgeable and friendly customer service specialists are always willing to help! And the processing time is short. After my last service call the contractor was at my door the very next morning. Also, previously, AHS successfully managed my problem with Whirpool and follow that problem to my complete satisfaction!

5 years ago

Reply from American Home Shield

Hi Karen,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Aug. 4th, 2020

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Michael Leos San Antonio, TX

AHS was very professional from the moment I called to report my dryer issue. They even delayed my copay until my technician finished the job, nice move. Always report your issue the moment you suspect something is wrong and don't wait until it creates a secondary problem otherwise the repair can result in customer negligence.

5 years ago

Reply from American Home Shield

Hi Michael,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Aug. 6th, 2020

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Gale Las Vegas, NV

I did the service request (for our microwave) online on a Saturday. On Monday, AHS rep called my husband and they set up the appointment for a service on a Thursday. It was the 1st available for a morning service. When the tech came, my husband said he was professional and he fixed the microwave fast. Overall, we had a great experience though this was our first service through AHS.

5 years ago

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Karl Independence, MO

We had 2 appliance problems occur in the same week. We contacted American Home Shield online. Within 24 hours a repair company contacted us, arrived by the end of the week. One part had to be ordered but everything was quickly up and running. Repair people on time, polite, clean, and effective.

5 years ago

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P.Dowling Riverside, CA

This is my first time using my Home Warranty with American Home Shield. I am very pleased with the overall process from calling to file a claim to the contractor who came out and took care of my issue. I am very happy with them and would recommend to anyone wanting a Home Warranty for their home.

5 years ago

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Ruth Lake Forest, CA

Prompt service is rendered. The package plan I got is very affordable and easy on my budget. Technicians they are sending are all professionals and knowledgeable. What we see in their ADS is what we really get. Thank you so much AHS, am so happy doing business with you. Highly recommended.

5 years ago

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Patricia Robison Hutchinson, KS

This is my second time using American Home Shield. I like them because they are very fast to get a company to help you with your problem. They kept me informed and the companies they have sent to my house have been very professional and on time.

5 years ago

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Mrs. R. Carter Easley, SC

After numerous repeat phone calls to AHS, about the shabby repair work done on my HVAC unit, it seems AHS has an internal/database communication issue. I had to explain, in full details, the reason for my follow up phone calls, to each representative, during each phone call. I actually told the last representative, after she offered the EXACT same solution to my week-long problem, that she needed to contact another contractor, because I did not want the Guaranteed Services company INCORRECTLY trying to repair ANYTHING else, in or around my home.

5 years ago

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Annie Obasih Atlanta, GA

I called I put in an online request to repair my washing machine and dryer. Customer service called me the next day to set up an appointme. The sevice man showed within3 days on the set appointment weeks back as promised the repaired the dryer American Home shelf saved 400.00 dallors in repairs. I am very satisfied with the service.

5 years ago

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Madonna Gorriaran Bristow, VA

They are responsive, caring and professional. I always get help immediately, and they're very clear on what they cover and what they don't. I got tired of service "professionals" disconnecting my heat and telling me I needed a new unit. Why trust someone who will profit from your "need"? AHS will tell me the truth.

5 years ago

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Susanne Panama City, FL

AHS provides a great product at a great price and is worth having. When a covered appliance needs repaired I go to the website and file a claim and within a day or two a friendly, qualified, professional technician is at my house to fix my problem.

5 years ago

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J William Greene Lynchburg, VA

AHS is usually pretty good to deal with. This time was generally very smooth, except they first sent my water heater repair request to a company that doesn't work on GAS hot water heaters, even though I specified gas. Once this was corrected (it took 36 hours), things went very quickly and my water heater was replaced that very day. AHS does seem to have generally improved some over the 20 years that I have dealt with them.

5 years ago

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Robert Cole Dallas, TX

Owning an older home necessitates having a Home warranty if at all possible; we have used AHS for many (10+) years and each year it has paid for itself...wish it was cheaper, wish these companies would replace old units instead of fixing and fixing and fixing...but all in all this company has given us a high degree of satisfaction and kept us from burning up soen here in Texas when A/C goes on the fritz. My wife is disabled and cannot tolerate the heat without A/C

5 years ago

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Donna Rincon, GA

American Home Shield promptly connected us with a nother company after the one that came failed to fix the problem after 4 visits. I should have contacted them directly before continuing to contact the company that came out. Once I contacted AHS they had another company there within 24 hours

5 years ago

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Elaine Casaletto Henderson, NV

The service is very prompt. Both times the repairmen called us on the day we made our request and came out for service the next day. Our issues were solved. the repair men answered all questions and seemed very knowledgable. I would truly recommend this company.

5 years ago

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De La Haza Family Evanston, IL

Sean was incredible. He was able to actually diagnose the problem correctly after two plumbers had tried to remedy the situation. He was very thorough and replaced the parts that needed to be replaced. He was kind and professional! THANK YOU!

5 years ago

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Ginger Spartanburg, SC

In regards to a service call for my Central Gas Heat. As stipulated in my AHS contract, I have bi-annual service calls on my heating an air. The most recent identified significant cracks and rust which when they completely crack or burst, carbon monoxide will be emitted. I submitted the service request to have the parts replaced explaining these were issues already identified but the system is still functioning. The service man came the next day, checked and confirmed the conditions, took copies and pictures that had been provided by the first company and said it would be submitted with response within 2 business days. On the 3rd day, I called for a status and was told as long as the unit was functioning, they would not perform any service..... why didn't they disclose that at the initial request? They still charged my credit card $100 knowing there would be no service before the technician even came.

5 years ago

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Jeff

Provided the service I expected. Pleased with everything with this company except their monthly rate increase and service call fee increases. 50% increase is way to high. I am shopping around for another home warranty. $1800 a year is too much.

5 years ago Edited January 10, 2024

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Knee deep Windsor Mill, MD

Great response to calls or online requests. Have found out that the repair/replace process, sometimes leaves you with outdated/old parts. Had water IN BASEMENT, for months every time it rained, due to sump pump installed crooked, and not working properly. Plumbers would look at pump and say nothing wrong. Had to hire my own plumber to correct the problem. My old pump that was installed in 2015 was dated 2005. IT WAS ALREADY 10 YEARS OLD. Plumber took photos.

5 years ago

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Robert Smith Queen Creek, AZ

Everytime one of my appliance devices breaks down and I can't correct the issue AHS has been there to help. They are prompt and the contractors are on-time, mostly early. I like just having to pay a deductible unless the device is trash.

5 years ago

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David Sacramento, CA

The Home Shield approved electrical company serviced my electrical problem in a very timely and professional manner. They discovered where the problem was, and told me that I needed to contact my electric service provider to replace a worn part in the underground service box. The problem was fixed, and I am a happy Home Shield customer.

5 years ago

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Mack Marietta, GA

Easy to make service request on the website. Once you place your request you are notified of the vendor who will be providing the service and when you should expect to hear from them. AHS checks with you through out the process to ensure it is progressing satisfactory

5 years ago

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Karen Chesterfield, VA

AHS Works with several repair companies I had to call AHS- back because the one company was taking too long to fix my repair they quickly assign a new repair company to fix my fridge . They work for the customer not the company and the service is awesome

5 years ago

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Edna Clemons Memphis, TN

Best company every. My refrigerator wasn't cooling they sent Greenway out and they said it was a fan. They order the fan when the fan came in Greenway came back out to install the fan. It still wasn't cooling I call,Greenway came back discovered I had another fan that was no working. It was discovered I have 3 fans and 2 was not working.

5 years ago

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Mark Bregel Palm Desert, CA

I purchased a new home in the desert. The stove, draggsville, found out it was protected by Home Shield, the pool heater as well. Took 2 calls, both were courteous & knologable. All fixed to better than normal. BIG thumbs up...THANXX Mark B.

5 years ago

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Cindy Grogan Goodyear, AZ

I have been a customer since 2011 and have received service on my air conditioner, plumbing, garage door, refrigerator, stove top and fire alarms. All of my experience with the service providers has been excellent with the exception of the stove top. The stove top service was just ok as they had to come out several times for the same issue. The only thing I would suggest improving is the customers ability to choose a provider.

5 years ago

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Marian Markus San Jose, CA

This is a dependable company. I know that if I need service, it will be provided. This gives me peace of mind and that is very important. My last service call should get an 11. 5 hour window for the technician and he arrived 10 minutes into that. Problem solved in another 20. It just doesn't get any better!

5 years ago

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Carol Temple, TX

We purchased coverage when we bought an older home. In less than a year, the downstairs heat and air units went out. AHS was responsive in seeing repairmen for the few times necessary until the units finally died. We were patient and have ended up with new inside units.

5 years ago

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John Canton, GA

The technician - Tim - arrived ahead of schedule and was very courteous, knowledgeable and professional. The heating unit was quickly repaired and Tim explained thoroughly what was repaired and how to handle this problem in the future.

5 years ago

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A L Palmyra, VA

I called about a vibrating/humming sound coming from my interior wall. I assumed it was something to do with my HVAC. I called AHS and I was able to set up a next day appt with a local company. The company was very thorough and efficient. Unfortunately, the humming noise is still continuing, so I don’t know what else to do. 🤷🏼‍♀️

5 years ago

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Latiq Qureshi Buckeye, AZ

I had problems with my heating as it stopped to work. t was cold and we needed quick resolution of the problem. I went online to request the service to fix the problem. I received the service schedule and appointment right away. The technician came the following day to fix the problem. the problem was fixed very efficiently.

5 years ago

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Winsome Johnson Houston, TX

I depend on American Home Shield to make repairs in my home because the company is reliable, and professional. It's comforting to know that I can contact them anytime and know that the work will be completed in a timely manner, and it is not very expensive.

6 years ago

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jesse vasquez San Antonio, TX

AHS is a life savior. My wife and I are both seniors and cannot fix our stuff on our own. We do not trust repairmen on our own either. AHS has always sent the best technicians right away every time we have needed AHS services. Thank you AHS for being there for us seniors.

6 years ago

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Gay McMichael

The majority of service has Ben positive until the last request. Needed someone who could move a thermostat. Service associate that was sent was not able to help us. My understanding is that we would not be charged since service was not completed. Was charged. Called American Hime Shield to set up another visit. Did not get call back. We are left without issue being resolved.

6 years ago

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Margaret Norcross, GA

I am have been the loyal customer for American Home Shield since 2000. I am very happy AHS's service, The only bad experienced was in summer of 2016, American Home Shield has sent a very poor service company 6 times within 4 months trying to fixed my air conditioning. Finally due to my insistence for another service provider, they finally sent another company which properly diagnosed the problem and fixed my air conditioning in 2 visits. Still AHS was there to get the right provider who competently fixed my air conditioning problem.

6 years ago Edited September 14, 2021

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D. Keter Norfolk, VA

We put in a request for our washer and dryer. The dryer is now working fine; however, the repair service person who came out for the washer had to return twice (we're fine with that) and said he had to order a part. That was three weeks ago. We're still waiting to hear from him when he will come back. We also had very slow service on a toilet issue we had in the past. It took the service person five days to come out and replace a small part. Why do these service calls take so long to happen? We worry that if our heating system or the air conditioner goes down, we will end up having to wait a long time for service. Can't these orders for repairs happen in a more timely manner???

6 years ago

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Steven Nagy Mesa, AZ

We have had home shield for over a year now. Though some of the contractors they use are not the best, We have had more good experiences with them than bad. The worst was Gilbert Air in Az. They messed up our A/C install. We had very little A/C for the entire month of August. Comfort Conditioning cam in and corrected the issue..they were great! Home Shield stuck with us the entire time. I was in contact with the at LEAST 2 times a week. They showed empathy,and worked hard to fix our problem. I have had to use home shield a few times since then,we have always had a great customer experience.

6 years ago

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Christine Tierney Sugar Land, TX

As with all insurance policies, you hope you'll never need to use it. We did need to use our AHS policy and have really mixed feelings about it. The initial home visit was quickly scheduled, but of course, that was just the first visit to diagnose the problem. At the subsequent visit the following week, a determination was made that the micro/convection oven was irreparable. That's when the delays began. It was impossible to reach anyone by phone without a 2-3 hour wait. I had to wait twice before I could get even an idea of when the new unit would be delivered. In all, it was more than a month before I finally got a new microwave.

6 years ago

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Marilyn Jacobs Ponte Vedra Beach, FL

I have had very positive experiences with the services that I've received. Technicians arrived on time. They've been friendly and professional. The job has been completed in a very reasonable amount of time and whatever has been broken has been up and running without any further problems. The customer service is excellent. My only complaint is that there is a very long waiting time, (sometimes over an hour), before the representative answers my call.

6 years ago

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Merita Bell Fairburn, GA

When i called,the representative was courteous and set about getting my information and sending the right technician to my home, if the repair is not done the first time a second opinion is given,which is a wonderful thing.I have been very satisfied with your company.

6 years ago