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Verified Customer

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NC Jacksonville, FL

Have called several times in the last two weeks to get a billing issue resolved. No one has returned any of my calls though they insist that they'll call me back with the resolution. Spoke with an agent yesterday who explained He'll submit an investigation to the billing department to resolve this issue. Why have five customer service representative before him not offered to this do this

2 years ago

Reply from American Home Shield

Hi NC. Thank you for bringing your billing issue to our attention. I would be happy to speak with you and assist with a resolution.

Nov. 17th, 2021

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Verified Customer

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Rebecca Bronheim Washington, DC

My first experience with them was terrible. The vendor they recommended didn't show up for over a month. They would schedule and cancel. Since then, it has been better. Although I asked them to get a plumber's report and they never did so I had to hire a plumber outside the service.

2 years ago

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Verified Customer

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Ennis Johnson Cleveland, OH

I have been left on my own for the installation of a dishwasher it's nice but not nearly as good as the one that was replaced, and I still have not completed the installation. I didn't believe that would happen. I give three stars,because I can't see giving money for less.

2 years ago

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Verified Customer

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Edgardo Arevalo Cerritos, CA

Very prompt on schedule. Explained everything in detail on what have to be done and what aren't the expectations will be. Will let me know shortly.

2 years ago

Reply from American Home Shield

Hi Egardo,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 16th, 2021

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Verified Customer

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Mercedes Mitchell Villa Rica, GA

I'm very happy to know that American Home Shield is a company that is honest and has your their service is alway available and sends quality technicians to work on repairs

2 years ago

Reply from American Home Shield

Hi Mercedes. Thank you for time in letting us know how we are doing. We always do our best to provide prompt and efficient service for our members. It is so wonderful that we have had to opportunity to do that for you. Thank you for trusting AHS.

Nov. 16th, 2021

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Verified Customer

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Dorothy Willis Atlanta, GA

A technician was scheduled for service and cancelled within a few hours because they didn't service my area. American Home Shield did not call me to inform me of what happened so I was sitting at home waiting for the tech to show up on the appointed day. I called many times but it wasn't until I called a third time that I was informed of the situation and was offered a new date.

2 years ago

Reply from American Home Shield

Hi Dorothy. Thank you for bringing this matter to our attention. I am very sorry to hear your appointment was canceled and you were not notified. I would be happy to speak with you to further address this issue.

Nov. 17th, 2021

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Verified Customer

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Eric Braden Lancaster, TX

I had a service call for my range oven. I informed the rep that my breaker was shutting off. AHS sent out a tech, the tech said I needed an electrician. Sunrize Electric came out and said I needed a new breaker and he would have to order one. He said he would contact me back, however he never did. I tried to contact Sunrize Electric for over a week with no response. Finally I called another Electrician and the breaker was repaired the same day. I then called AHS and spoke with a rep Jen#124918 who told ne I could not get a refund for the $100 service call. I asked to speak with a supervisor or manager and Jen said no supervisor or manager was available. I went without my range oven for over two weeks.

2 years ago

Reply from American Home Shield

Hi Eric. Thank you for bring this matter to our attention. I am sorry to hear the electrical company did not call you back to complete the job. I would be happy to speak with you further regarding this issue.

Nov. 17th, 2021

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Verified Customer

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Michael Adams Columbia, MD

They do not check out the reputation and reviews on the service companies that they arbitarily hire to do the service. They are terrible, inept and have terrible reviews on-line. I have had to pay for 3 different service calls for my fridge and it has been 4 weeks with out my fridge being repaired. My washer and dryer same thing with two repair calls for same issue over the past 2 months. As I type, I have no working washing machiene and no fridge/freezer. Terrible service and companies that they hire. Then AHS has a lenghty wait time to review your case , asking for a different service company. Like it is a scam.

2 years ago

Reply from American Home Shield

Hi Michael. Thank you for taking time to tell us about your service experiences with your appliances. I am sorry to hear that you are without your washer and refrigerator. I would be happy to speak with you to further address these issues.

Nov. 19th, 2021

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Verified Customer

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Jasper Wilson Upper Marlboro, MD

AHS has always been ready to provide assistance when I need it. They communicate immediately when I make a service request. Everyone is professional and business-minded.

2 years ago

Reply from American Home Shield

Hi Jasper. We appreciate your time in reviewing your experience with AHS. We want our members to know they can trust in the service and coverage we provide. We look forward to taking care of your next repair need.

Nov. 9th, 2021

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Verified Customer

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Jorge Perez Ponce Murrieta, CA

Been a member for years, initially not very happy, but the quality of service has improved dramatically. I stand by AHS loyally and strongly recommend.

2 years ago

Reply from American Home Shield

Hi Jorge. We are so happy that you let us know about your AHS experience. We really appreciate your loyalty. It makes us work even harder to provide you with great service. Thank you for being a valued home warranty member.

Nov. 8th, 2021

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Verified Customer

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Jeannette Salcido Farmington, NM

They didn't find a local garage dealer in my area, waited for 3 days and finally company responded they were in a different state and declined order. Nobody contacted me from warranty place. They couldn't find a local place, so i did and paid out of pocket!

2 years ago

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Verified Customer

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Pamela A Wielander Chandler, AZ

Why you sent me a awful HVAC guy who put the wrong motor in my AC unit and bent my fan blades, tried to sell me a $800 part that ended up being totally fine after I asked for a second opinion. Not quite sure why you charged me $75 for that second opinion when I call I was told it would be looked into but I never heard anything back. I did not want the initial HVAC guy here he was very rude when I address the issue with them so if it wasn't for that I probably would have gave you a five star.

2 years ago

Reply from American Home Shield

Hi Pamela. Thank you for letting us know about your service experience with the air conditioning. I am sorry to hear that you were not satisfied with the service your received. I would be happy to speak with your further regarding this matter.

Nov. 10th, 2021

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Verified Customer

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Robert S Ripley New Orleans, LA

We continue to have issues with the service providers not being honest. Especially HVAC and Plumbing Contractors. HVAC actually discharged Freon directly into atmosphear decharging our system then saying that there was a leak wanting an additional $1200 for "Uncovered" repairs. We had to request a second opion their finding NO LEAK just no Freon! AHS still requires us to pay full price to replace the missing freon that "Your" service tech released without a recovery system into the enviroment! Very Dishonest and possible violation of federal law!..

2 years ago

Reply from American Home Shield

Hi Robert. Thank you for your feedback. I am sorry to hear that you feel that the contractors have been dishonest. I would be happy to speak with you to address your concerns further.

Nov. 10th, 2021

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Verified Customer

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Lonnie Hunter

It's totally worth it. The professional service they provide. The savings are very good and I appreciate the fast responses and the repairs are great. Thanks

2 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Lonnie,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 9th, 2021

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Verified Customer

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Richard Barker Philadelphia, PA

Although most of their contractors are good & professional, occasionally there's a bad one. Also, I strongly dislike when many of their operators have extremely heavy accents, making it very difficult to understand yhem.

2 years ago

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Verified Customer

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Patricia Lynne White Norman, OK

I have used American Home Shield a few times in the past and felt the people/repair service sent to help me were professional and helpful. Friday, Oct. 15th, I called AHS as I noticed a slight gas odor in my garage and requested help. Sunday, Oct. 17th, Plumb Genius sent an employee to check my water heater and to help me find source of gas leak. After checking the water heater and in the attic, he did find there was gas in the attic but was unable to find the source. He said he would put in a high priority order and turned off the gas to my house. Monday, Oct. 18th, I called Plumb Genius about help. They said they would send someone to check for the leak on Friday, Oct. 22nd between 11:00-3:00. I took off work to meet them and after 3:30 PM I received a call from Plumb Genius that said they would not be able to come. They could come on Sunday, Oct. 24th between 8-12:00. On Sunday, Oct. 24th, at 11:30 AM they called and said they couldn't come until next week. My options were, Wed. Oct. 27th or Sat. Oct. 30 (Keep in mind that I was without heat or hot water since Oct. 17th.) I told them to cancel that order and that I would get my own plumber. Which I did. On Sunday, Oct. 24th, I called American Home Shield to express my frustration and asked for help. I guess there was nothing they could do, I honestly don't remember all the details of that conversation, but it was like what I am expressing here. To say that I was disappointed in AHS and Plumb Genius is an understatement. I'm sure that I saved AHS money since my repairs weren't completed by them and I had to cover the cost of my repairs as well as my yearly fee to American Home Shield. I don't call often, but when I do, I need help. I expected to get that help from American Home Shield and am disappointed.

2 years ago

Reply from American Home Shield

Hi Patricia. Thank you for taking time to let us know about your service experience with the plumbing issue. I am sorry to hear that problem was not taken care of. I would be happy to speak with you to address this matter further.

Nov. 10th, 2021

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Verified Customer

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Brenda J Hathaway Mc Kinney, TX

Called them about a problem and they told me right away who would be calling to fix it. The person came in a couple of days and fixed the problem in less than 10 minutes.

2 years ago

Reply from American Home Shield

Hi Brenda,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 9th, 2021

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Verified Customer

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Rindy Raymond Windsor Heights, IA

The professionals they contract with do a great job. I had my furnace recently serviced and the service person was on time and explained everything to me.

2 years ago

Reply from American Home Shield

Hi Rindy,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 9th, 2021

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Verified Customer

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don ferguson Red Oak, TX

problem was not resolved,EJs repair sent a tech i am very diddapointed in the service i received,and i am requesting a full refund of my renewal,and also a refund for the deductable that i paid for the repair that was not done. cian out to repair my microwave oven that was suppose to en repaired but 2 days later still had the same problem. iIinformed AHS,and EJs repair that the problem still exist.l wasgiven an appointment for Monday between 12pm &4pm. The repairman didnt arrive until 5:30pm.he came in and told me to put a cup of water in the microwave and turn it on,after the microwave cut off he took too the cup of water out of the microwave and said ,its getting hot,i told him it never failed to get hot,the problem was that the microwave would randomly cut on and start heating,and the only way to stop it from running was to open the door.The repairman said it was not anything he could do,and left. The repairman arrived at my home at 5:30pm,he left my home at 5:34,which was recorded on my Ring doorbell camera.I AM VERY DISSAFIED ,because my microwave is dtill not functioning ,and I am paying for a warranty and deductiable for very

2 years ago

Reply from American Home Shield

Hi Don. Thank you for your feedback regarding your service experience for the microwave. I am sorry to hear that you are still having the same problem with it. I would be happy to speak you to further address this issue.

Nov. 10th, 2021

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Verified Customer

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0 Erie, PA

The most recent experiences have been positive. There's been a couple of experiences that have been very negative with getting someone located and found in the hopes that we have to go through to have coverage which make it prohibitive.

2 years ago

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Verified Customer

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L. Korman Pikesville, MD

This time everything went smoothly from beginning to the end. Our oven was deemed unrepairable. We chose to do a cash out and purchased our new oven locally. Our check came in very timely. Thank you!!

2 years ago

Reply from American Home Shield

Hi L. Korman,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 2nd, 2021

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Verified Customer

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Greg Austin, TX

They aren't the company they used to be. Very common to be on-hold for almost an hour just to talk to someone. They require parts to be sent from their facilities instead of local vendors being able to get them faster locally. Multiple times, vendors just showed up without calling to make sure the appointment time would work. It's bad! I own a property management company so we have to deal with AHS regularly and they continue to disappoint. I won't be renewing my own policies and will go to another warranty company.

2 years ago

Reply from American Home Shield

Hi Greg,
Thank you for bringing the issues regarding the repair company to our attention. I would be glad to speak with you to discuss your experience.

Nov. 2nd, 2021

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Verified Customer

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Greg Taylor Union City, GA

They recently send somebody out here to fix my refrigerator the gentleman ordered the parts the guy that came to put the part on said I didn't need that part and my refrigerator is doing the same thing leaking all over my kitchen ruining my tile nobody will get in contact with me to come fix it

2 years ago

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Verified Customer

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John Hilbert Lacombe, LA

The ice maker in my refrigerator went out after several atte.pts to replace it a new one could not be located, AHS bought me a new refrigerator. Great service.

2 years ago

Reply from American Home Shield

Hi John. Thank you for letting us know that you were pleased with the service your received for your refrigerator. We want you to know you can count on your warranty coverage with AHS when you need us.

Nov. 2nd, 2021

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Verified Customer

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William Swartz Jr

they really worked to fix my washer but couldn't, we were offered replacement or new and told amount we had found what we wanted exactly and for less then price given then send paperwork back and get refund. win/win

2 years ago Edited January 10, 2024

Reply from American Home Shield

Hi William. Thank you for your review. We are so happy to hear that your washer was repaired and back in working condition for you so quickly. We want you to know AHS will be there for you when you need us.

Nov. 1st, 2021

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Verified Customer

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Carole Spring Stockton, CA

Excellent! The technicians were prompt, courteous and professional. Especially the refrigerator repairman. Would definitely refer people to American Home Shield/

2 years ago

Reply from American Home Shield

Hi Carole,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 1st, 2021

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Verified Customer

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Celeste Romero Moreno Valley, CA

My experience with American home shield has been OK, they have resolved some of my matters however not all. A few weeks ago I spent over an hour in the phone trying to resolve an issue and nobody was able to help me with applying a coupon code that I was told was going to be applied to my account

2 years ago

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Verified Customer

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Reynaldo Abagat National City, CA

I reported a problem with my refrigerator/ freezer and technician came to supposedly fixed it. The compressor was recharged and technician reported the problem was fixed. I submitted a mother work request for the same problem freezer temperature was too high that ice cream will not freezes up and melted like a milkshake. By me requesting service for the same problem was charged another $75.00.

2 years ago

Reply from American Home Shield

Hi Reynaldo. Thank you for bringing your concern regarding your refrigerator to our attention. I do hate to hear that you had the same problem again. I would be happy to speak with you to discuss this issue further.

Oct. 26th, 2021

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Verified Customer

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Jean Kerr Laurel, MD

I had American Home Shield when I had my townhouse and now again with my single family house and didn't have any problems when I need service for my appliances.

2 years ago

Reply from American Home Shield

Hi Jean. We are so happy to hear how pleased you have been with your warranty coverage. It's great to know you continued with the warranty on your new home as well. We want you to know you can always count on us when needed. We look forward to working with you for many more years to come.

Oct. 26th, 2021

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Verified Customer

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Angela Burruss Upper Marlboro, MD

Overall, the service from AHS and the service providers has been very good. AHS customer service reps are polite and very helpful. Most of the service providers have been very good over the last five years.

2 years ago

Reply from American Home Shield

Hi Angela,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Oct. 27th, 2021

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Verified Customer

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Raejean Avalos Bremerton, WA

Ultimately the company followed through with repairs and appliance replacement but it took 6+ phone calls and contacts to complete the tasks. Personnel were helpful on the phone but follow up was weak.

2 years ago

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Verified Customer

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Walter Wright Augusta, GA

Always responsive and prompt to handle all requests. Last year I chose anothter vendor and discovered that lower prices dictate lower quality of servic e

2 years ago

Reply from American Home Shield

Hi Walter,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 26th, 2021

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Verified Customer

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Dale Hall Oklahoma City, OK

hate to give them one star. Can I give them zero. After calling for the fourth time and spending hours on the phone, I'm still waiting for American Home Shield to mail me a copy of what they want to do about fixing my AC. At first they were going to email me something. Then they couldn't do that and it had been mailed. I would receive it in a few days. Still haven't received it and it's been about three weeks. Called again today, they put me on hold and the phone has been silent for the last hour. They want me to remain on the phone for a survey and then never come back with the survey. Received a request for this survey after an earlier call. No request now.

2 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Dale. Thank you for taking time to let us know about the issue with your centra air. I am sorry to hear you are still without your air working. I would be happy to speak with you further regarding this matter.

Oct. 27th, 2021

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Verified Customer

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Fran Laurel, MD

On August 27, 2021, I submitted a claim for my stove that wasn’t working. American assigned GE Appliances to the repair; however, the contractor informed me and his office that the part needed to fix my stove was no longer available per manufacture. He unplugged my gas stove . Since it was a gas stove I had to be careful when lighting the two burners. He also warned not to plug the stove into the electric socket. After numerous calls to American Homeshield and GE, my stove remains broken. Since August 27th I’ve had to use a match to light the one burner. There were times when I came close to burning myself in that I’m 70yrs old and my hands aren’t as steady as they were 20 yrs ago. On each call to American I was told someone from authorization would call me within 24-48 hours; however, I’ve not gotten any calls from American Homeshield. I’ve even emailed them but received not one reply to my calls nor emails. My grandson lives with me and I have to keep a close watch on him making sure he doesn’t burn himself or cause a fire . This is poor customer service. My contract with American indicates that if they can’t fix it then they will replace it. It’s been 2 months since my initial call for my GE Gas stove not working and to date it remains broken. American Homeshield is in direct violation of our contractual a agreement. I need my GE stove fixed or replaced as per our contract. American promised to do something that it’s failed to fulfill with my claim!! Unacceptable !!

2 years ago Edited January 10, 2024

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Verified Customer

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Kathy Boysaw Chesterfield, MO

AGS has been responsive to recent requests for service related to repairs. It is my hope that the SIXTH visit to our home to fix our 10 yr old water heater will do the charm. At what point does fixing out weight replacement? I think that if a customer's problem requires REPLACEMENT, then AHS will do all it can to NOT to replace.

2 years ago Edited October 27, 2021

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Verified Customer

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Nicole Cleveland, OH

My experience was good. When the person came out to fix problem. The issue wasn't on his field so he put order on for the right person to come fix the issue. Quick

2 years ago

Reply from American Home Shield

Hi Nicole,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 26th, 2021

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Verified Customer

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Brenda Thomas Blacklick, OH

Air condition was serviced for routine maintenance then several months later I had another service call because my air wasn't cooling only to find out it was low on Freon not sure if that could have been detected beforehand

2 years ago

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Verified Customer

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Rebecca Beach Benton Harbor, MI

Pay $71.99 monthly for service & then $75 each service call! Needed dryer repair. Was told they had no one to service that model (although I've had it repaired at least 3 times before), & I need to find my own repair person. Really?!

2 years ago

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Verified Customer

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Jenny Partington Falls Church, VA

They've been excellent for years but lately they seem to be making their contractors order parts through them which is making repairs take a couple of weeks at times instead of a couple of days. I wish they would go back to the old way they did it.

2 years ago

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Verified Customer

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Lorraine Mcpherson Los Angeles, CA

An electrician contractor sent by American Shield came to look at my inoperative electric heating system. He took a photo of my broken thermostats. Weeks later I called to find out what the status was. Found out that American Shield denied the claim without an explanation. Called AS to get my $75 refund since no service was performed. Was told that the refund would be processed. Nothing yet. Still waiting. In the meantime another electrician who I sent photos of my broken system to told me to talk to HVAC specialist. Why didn't AS inform me of this option?

2 years ago

Reply from American Home Shield

Hi Lorraince. Thank you for letting us know about the experience with your electrical heating system. I am sorry to hear that you have not received the refund promised to you. I would be happy to speak with you to further address this issue.

Oct. 28th, 2021

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Paul Hornung Sussex, WI

For the most part it's been great. But I corrected my address on the website because it wasn't even close, which led to issues with a claim. That caused me to pay myself and get reimbursed. I understand why it happened, and would still recommend this company. Just more of a nuisance.

2 years ago

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Verified Customer

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Susan Ingleside, TX

The value is good. Service is a 50/50 to date. Had to arrange my own repair imbibe call and still paid the warranty fee. The other service request was handled by AHS. So just a little disappointed.

2 years ago

Reply from American Home Shield

Hi Susan. Thank you for taking time to write a review of your experience. I am sorry to hear that you were disappointed with the recent service you received. We want you to know you can count on AHS when you need us. We look forward to providing you with a much better experience for your future warranty repair needs.

Oct. 25th, 2021

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Verified Customer

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Otisha green Deatsville, AL

Very great. Home shield was very fast replacing our washing machine with no red tape the initial service tech appointment was a little long but it was worth it

2 years ago

Reply from American Home Shield

Hi Otisha,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Oct. 19th, 2021

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Garneda Petersen Olathe, KS

I saw that the monthly price had gone up. Called them. The lady said they would put it to $49. I was fine with that. 2 months later, they raised the price by $20 a month. Called again. Had a nice rep but with broken English. I still don't understand. Seems like bait and switch to me!

2 years ago

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Verified Customer

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Larry Clark Kansas City, MO

When I called about a problem the first person was not very well informed at all. The second person I talked with was very knowledgeable and was able to assist me in all my needs. All my problems were resolved.

2 years ago

Reply from American Home Shield

Hi Larry. Thank you for your feedback. We are so glad to hear that all of your problems were resolved. We look forward to providing you with an even better experience in the future. Thank you forbeing a valued member of AHS.

Oct. 25th, 2021

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Verified Customer

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John Lash Ewa Beach, HI

Scheduling a repair is easy when using the website. Contractor is assigned quickly and out to the house on a timely basis. AHS is comprehensive on what it covers.

2 years ago

Reply from American Home Shield

Hi John,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 18th, 2021

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Verified Customer

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Paul Herring Lawrenceville, GA

I have used AHS for almost 20 years and now have AHS policies on three properties. The coverage and helpfulness of the AHS make this coverage an e choice. Highly recommended

2 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Paul,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 12th, 2021

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Verified Customer

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Alexandra Harner Solon, OH

Dishwasher did not dissolve the soap. AHS ordered a motor for us and a professional dishwasher repair person came and replaced the motor. It is working perfectly now.

2 years ago

Reply from American Home Shield

Hi Alexandra,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Oct. 12th, 2021

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Verified Customer

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Verlera A Keels Bladensburg, MD

When I first joined American Home Shield the plans were exactly what I needed. As the years progress, there were many changes which was not favorable for me. At present I am very likely to be changing my services with the company.

2 years ago

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Verified Customer

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David Stanley Spring Valley, CA

Each time I have had an issue AHS has taken care of it. May take a little time but always gets worked out. Sometimes within a few days. I recommend this service.

2 years ago

Reply from American Home Shield

Hi David. It is so wonderful that your repair need was taken care of. We can't wait to provide you with excellent service for your next repair. Thank you for choosing AHS.

Oct. 12th, 2021

American Home Shield Reviews