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American Home Shield Reviews

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8.6

Overall Score

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Michelle Chambers Memphis, TN

They are friendly and they get the job done

3 years ago

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Reply from American Home Shield

Hi Michelle,
We appreciate your feedback and hope you continue to enjoy AHS and the service we provide!

May. 27th, 2021

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Linda Wilkerson Cleveland, OH

Very professional and the contractors are as well.

3 years ago

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Reply from American Home Shield

Hi Linda,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 24th, 2021

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Julia Rudisell Harrison, OH

Service was excellent. Person very polite

3 years ago

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Reply from American Home Shield

Hi Julia,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

May. 22nd, 2021

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Kanti Shah Monroe, MI

always come thro and helpful this is what I have to say

3 years ago

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Reply from American Home Shield

Hi Kanti,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 26th, 2021

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Laurie Doule Appleton, WI

They're right on time and quick to respond

3 years ago

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Reply from American Home Shield

Hi Laurie,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 25th, 2021

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Jim Chatfield, MN

Always a timely and satisfactory response

3 years ago

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Reply from American Home Shield

Hi Jim,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

May. 25th, 2021

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Lori Marshky Saint Joseph, IL

They charged me the 100 dollars for my refrigerator repair then came and said it couldn't be fixed and left.

3 years ago

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Reply from American Home Shield

Hi Lori,
I would be glad to speak with you to get the service fee issues resolved.

May. 26th, 2021

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Eugene Kindle Granite City, IL

always there, ready to be called & respond

3 years ago

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Reply from American Home Shield

Hi Eugene,
It is a pleasure to read feedback about our customers service experience! I hope you continue to enjoy American Home Shield and the coverage we provide!

May. 25th, 2021

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Parks Barnhart, MO

Have always been happy with the service and the companies they provide.

3 years ago

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kevin allison Waynesville, MO

The Stand behind there Guarantees and fix what does Break

3 years ago

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Reply from American Home Shield

Hi Kevin,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 27th, 2021

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Barbara Goppert Kimberling City, MO

Professional, courteous and knowledgeable

3 years ago

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Reply from American Home Shield

Hi Barbara,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 24th, 2021

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Nawal ghobrial Metairie, LA

Reliable , trustworthy, and very efficient

3 years ago

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Reply from American Home Shield

Hi Nawal,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 25th, 2021

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James El Dorado, AR

Initially they couldn't get things right. But, in the end everything was corrected.

3 years ago

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matthew Green Rogers, AR

quick response, quick and thorough repair

3 years ago

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Reply from American Home Shield

Hi Matthew,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 25th, 2021

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Chenoa Lewis Tulsa, OK

They have always taken care of our needs well

3 years ago

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Reply from American Home Shield

Hi Chenoa,
Thank you for shining a light on the great service you have experienced. We hope you continue to enjoy AHS and the service provided.

May. 26th, 2021

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Chris Lesher Richardson, TX

Great service. Fixed 2 problems. Would use them again

3 years ago

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Reply from American Home Shield

Hi Chris,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 25th, 2021

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Lawrence Green Desoto, TX

Always great customer service and service

3 years ago

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Reply from American Home Shield

Hi Lawrence,
Thank you for shining a light on the great service you have experienced. We hope you continue to enjoy AHS and the service provided.

May. 26th, 2021

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Michael Seale Roanoke, TX

Excellent service, fast service, easy to work with.

3 years ago

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Reply from American Home Shield

Hi Michael,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

May. 22nd, 2021

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REGINA SCOTT Cameron, TX

quickness and the service reps were very frierndly

3 years ago

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Reply from American Home Shield

Hi Regina,

We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

May. 25th, 2021

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Lee Betancourt Humble, TX

Fast service Kingwood air conditioning was great

3 years ago

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Reply from American Home Shield

Hi Lee,

We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

May. 25th, 2021

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Shirley Bell Missouri City, TX

I've always received excellent customer service.

3 years ago

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Reply from American Home Shield

Hi Shirley,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

May. 22nd, 2021

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Kimberly Katy, TX

They send out reputable service technicians

3 years ago

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Reply from American Home Shield

Hi Kimberly,

We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

May. 25th, 2021

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Teri Bogle Dayton, TX

The tech was knowledgeable and professional!

3 years ago

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Reply from American Home Shield

Hi Teri,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 24th, 2021

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Leland Chisolm Boerne, TX

Good coverage. Great response by contractors.

3 years ago

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Reply from American Home Shield

Hi Leland,
It is a pleasure to read feedback about our customers service experience! I hope you continue to enjoy American Home Shield and the coverage we provide!

May. 25th, 2021

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Armando X. Martinez San Antonio, TX

Speed of service. Professionalism of work

3 years ago

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Reply from American Home Shield

Hi Armando,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 22nd, 2021

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Brennan Lake Havasu City, AZ

Provided a capable service to handle the problem

3 years ago

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Reply from American Home Shield

Hi Brennan,

We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

May. 25th, 2021

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Bob Canyon Country, CA

Quick response time, professional contractors

3 years ago

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Reply from American Home Shield

Hi Bob,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 22nd, 2021

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Cary Butler Van Nuys, CA

Handled my problem quickly on the first call out.

3 years ago

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Reply from American Home Shield

Hi Cary,
It is a pleasure to read feedback about our customers service experience! I hope you continue to enjoy American Home Shield and the coverage we provide!

May. 25th, 2021

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Rolando Garcia Sacramento, CA

Quick service. Quick response to setting up appointment

3 years ago Edited January 10, 2024

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martin Pleasanton, CA

smoothe operation, very timely and friendly

3 years ago

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Reply from American Home Shield

Hi Martin,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

May. 25th, 2021

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Paul Pagatpatan Hillsboro, OR

Easy to use, invaluable in my experience

3 years ago

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Reply from American Home Shield

Hi Paul,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 24th, 2021

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Veranita Puyallup, WA

They replaced our air conditioner stress free

3 years ago

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Reply from American Home Shield

Hi Veranita,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 22nd, 2021

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Michele Mongelli Fairfield, NJ

very clean knowledgeable about everything

3 years ago

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Reply from American Home Shield

Hi Michele,
We appreciate your feedback and hope you continue to enjoy AHS and the service we provide!

May. 27th, 2021

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Tammy Springfield, NJ

good service, good network. polite customer reps.

3 years ago

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Reply from American Home Shield

Hi Tammy,
It is a pleasure to read feedback about our customers service experience! I hope you continue to enjoy American Home Shield and the coverage we provide!

May. 25th, 2021

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John Rellah Morristown, NJ

Always resolve my issues in a timely manner

3 years ago

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Reply from American Home Shield

Hi John,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

May. 25th, 2021

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D Pittsburgh, PA

This company does not adhere to your contract or coverage. They also ignore their own system that shows the coverage approvals. Very deceitful.

3 years ago

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Reply from American Home Shield

Hi D,

Thank you for bringing the issue to our attention. I would be glad to speak with you to get the issues resolved.

May. 26th, 2021

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Rena Olney, MD

Arrived on time and addressed the problem

3 years ago

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Reply from American Home Shield

Hi Rena,
Thank you for shining a light on the great service you have experienced. We hope you continue to enjoy AHS and the service provided.

May. 26th, 2021

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LARINA JAMISON Broadway, NC

This company gets the job done in a timely manner!

3 years ago

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Reply from American Home Shield

Hi Larina,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

May. 25th, 2021

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Shelia Thomas Garner, NC

Bad experience with my AC. AHS sent out this company twice and they did nothing. I was without air for over a week AHS did not treat me right

3 years ago

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Reply from American Home Shield

Hi Sheila,
Thank you for bringing the AC issue to our attention. I would be glad to speak with you to get the issues resolved.

May. 26th, 2021

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David Howe Rolesville, NC

Makes everything simple and predictable.

3 years ago

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Reply from American Home Shield

Hi David,
We appreciate your feedback and hope you continue to enjoy AHS and the service we provide!

May. 27th, 2021

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Monique Lane Dalzell, SC

The service time was awesome & the alerts are very helpful!

3 years ago

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Reply from American Home Shield

Hi Monique,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 27th, 2021

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Vann Canton, GA

Very worthwhile Service and assurance to have

3 years ago

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Reply from American Home Shield

Hi Vann,
It is a pleasure to read feedback about our customers service experience! I hope you continue to enjoy American Home Shield and the coverage we provide!

May. 25th, 2021

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Jennifer Hall Turlock, CA

I still haven’t received my pay out for an AC unit. I need that to do the replacement. Been living in 94 degree temps inside my house

3 years ago

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Reply from American Home Shield

Hi Jennifer,
Thank you for bringing the reimbursement delay to our attention. I would be glad to speak with you to get the issues resolved.

May. 27th, 2021

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Louise Bruce Shawnee Mission, KS

They are always prompt. I have great professional service.

3 years ago

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Reply from American Home Shield

Hi Louise,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 19th, 2021

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Malissia Lee Norfolk, VA

AHS is a professional company that provides great service.

3 years ago

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Reply from American Home Shield

Hi Malissia,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 22nd, 2021

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Phyllis Wollper Denton, TX

Very responsive and quick with an AC repair.

3 years ago

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Reply from American Home Shield

Hi Phyllis,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 25th, 2021

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Alicia Dunnellon, FL

Has the customer's best interest in mind

3 years ago

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Reply from American Home Shield

Hi Alicia,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 26th, 2021

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Wanda Moore Birmingham, AL

They Need to have more Appliance contacts and better follow up on them

3 years ago

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Steven Newnan, GA

It’s great, good value, great customer service

3 years ago

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Reply from American Home Shield

Hi Steven,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 26th, 2021

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TL Atlanta, GA

Quick service, reliable, affordable and friendly.

3 years ago

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Reply from American Home Shield

Hi TL,
Thank you for your feedback about your AHS service experience.

May. 20th, 2021