Name: 2-10 Home Buyers Warranty
Rating: 3.8

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Anonymous Wilmington, NC

Impossible to get a human on the phone. You wait two or more hours. There is no email to contact anyone directly. I’ve had a couple of claims close out without being resolved. It was a good deal, that is why I went with them.

1 year ago

Reply from 2-10 Home Buyers Warranty

Thank you for sharing. We are aware, and apologize, for our extended hold times. We are working tirelessly to resolve this issue. We highly recommend using our homeowner portal to place claims, check status updates, etc. We appreciate your patience and understanding while we work through this and hope you’ll take advantage of the self-service options available through our homeowner portal found at 2-10 .com/sign-in/

Feb. 16th, 2022

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Kimberly Pryor Waldorf, MD

Customer service in the acounts payable department is terrible because they never sent the rebates and reimbursement checks are mailed to customers until the homeowner complains and then it's 60 days before the check is actually sent

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Kimberly, we're sorry to hear you feel that way. If you are still in need of assistance, please give us a call and we'll be happy to help get things resolved.

Feb. 10th, 2022

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Kristen Strandberg Evansville, IN

The contractor was extremely responsive and proactive and I gave my approval immediately, but we had to wait on 2-10 for a long time. It took 10 days to get a new water heater.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Kristen, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 16th, 2022

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Robert Fortson, GA

My real estate agent told me they were a good company. I’ve called once and they took care of it right away. They are very professional and courteous.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Robert, we so glad to hear your first experience was such a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 10th, 2022

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Cambria West Columbia, SC

Most of everything is taken care of. They are a great warranty company. My dryer wasn’t able to be fixed so they replaced it. The issue was resolved quickly.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Cambria, we so glad to hear your experience was such a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 10th, 2022

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Rodney Griffin, GA

My brother referred me. It is great that it is easy to use. They are very responsive. The tech they sent to repair my oven got it done. They have great technicians.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hey Rodney, we're glad to hear it went well. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Feb. 10th, 2022

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Phillip Fairburn, GA

They’ve been very efficient and professional. When I talk to them, my issues are always resolved. Recently I had electrical problems with my door bell and they got someone out right away to explain to me what he was doing.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Phillip, we're glad to hear your experience went well. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 10th, 2022

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Kathleen Norfolk, VA

Ultimately all our issues have been resolved but it did take a number of calls and some time. There was one time when we needed to use the warranty and we were denied. We kept going back and eventually got our realtor involved and they were able to get us in touch with someone to take our claim.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Kathleen, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 10th, 2022

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Margaret Aurora, CO

We had a water heater incident. We called the company. They took care of the issue we had quickly and efficiently. It was done in a timely manner. It saves us money.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Margaret, we're glad to hear your experience went well. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 10th, 2022

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John Bentonville, VA

It's too difficult getting in communication with a representative. It is too long to get repairs done. The work was done correctly but it takes too long and it is too confusing. The representative didn’t know a lot of information about the product claim.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi John, thank you for your honest feedback. We put a lot of time and energy into improving our customer experience and your feedback is a huge help. What you described is not the experience we aim to provide. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Feb. 10th, 2022

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Gloria Wilmington, NC

When the HVAC heating element was not working, it worked well using 2-10 home warranty. It is now working beautifully. They replaced a couple of parts.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Gloria, we're glad to hear your experience went well. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 10th, 2022

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Michael Little Rock, AR

It took a while to get the air conditioning compressor replaced. I like it better than any of the other home warranties that are terrible. Customer service is pretty good.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Michael, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 1st, 2022

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Bruce Lane Wise Vancouver, WA

Easy to contact. Phone or online. Always courteous and professional when on the phone. I've referred several friends to 2-10 and they've said the same to me.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Bruce, we're so glad to hear that! We put a lot of time and effort into our customer experience so hearing how you feel really puts a smile on our faces. Thank you for being a part of 2-10 Home Buyers Warranty.

Jan. 31st, 2022

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Deborah New Bern, NC

There have been some long hold times on the phone but I have usually been able to get to a customer representative and they've been able to help me with my my issues. I've been impressed and happy with the services provided.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Deborah, thank you for sharing and for your patience and understanding with our extended hold times as we navigate the challenges posed by the recent pandemic.

Jan. 27th, 2022

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Bennett Coraopolis, PA

It isn't particularly outstanding, but it is good. It is easy, I had to use the warranty program probably four times and the policy saved me with the hot water heater and the air conditioner replacement.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Bennett, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jan. 27th, 2022

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Frantz Charlotte, NC

I'm able to submit my cases but I always find that the issue is being resolved because the service is been excellent. I just used it recently for a washing machine and it's just still unsolved.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Frantz, thank you for sharing for being a part of 2-10 Home Buyers Warranty.

Jan. 27th, 2022

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Andrew Orlando, FL

Very terrible. There was a simple leak came from my pipe through my garbage disposal under my sink kitchen sink. Its covered under there, but once the plumber got here he looked and he told me that a certain piece was missing in a certain area and to ten said that even through my premium coverage there's a little exclusionary thing that says that if its one specific thing they're not going to cover it. Then they charged me a service fee and I had to pay a bunch of money out of pocket get it fixed. They didn't do anything for me. The only time they've ever helped me they took forever to help me and it's been like a huge, huge pain. I have called many many times and sent many emails arguing with multiple people before they actually do their jobs. Very negative.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Andrew, thank you for your honest feedback. We put a lot of time and energy into improving our customer experience and your feedback is a huge help. What you described is not the experience we aim to provide. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jan. 27th, 2022

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Stephanie Irving, TX

Contradicting and conflicting information provided every time I call. For one of the issues I have had I kept being told yes they will take care or no it wasn't covered. It would be nice to receive correct information instead of the run around to not help resolve the issue.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Stephanie, Thank you for your honest feedback. We put a lot of time and energy into improving our customer experience and your feedback is a huge help. What you described is not the experience we aim to provide. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jan. 27th, 2022

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Tracy Fairburn, GA

They are efficient, swift and the technicians are knowledgeable. The quality was very very good, the technicians that come out are quick with fixing items.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hey Tracy, we're glad to hear that! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jan. 27th, 2022

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Anonymous Hermitage, TN

I had a plumbing issue and I had to place a call for them to come out to correct the leak and all was resolved in one visit. You have to submit the claim online which is not always very convenient.

1 year ago

Reply from 2-10 Home Buyers Warranty

Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jan. 27th, 2022

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Maryanne Littleton, CO

I think they're very great and awesome. Very valuable. They were very professional, quick and they fix everything. Very responsive, quick, great customer service.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Maryanne, we so glad to hear your experience was such a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jan. 27th, 2022

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Anonymous Valley Village, CA

They are very difficult to get a hold of in person and I've had people that kind of combated with me. Most of the times the guys to come to fix things do a good job. But I did have a guy one time that it didn't seem to know what he was doing and it didn't get repaired and they ended up sending me somebody else.

1 year ago

Reply from 2-10 Home Buyers Warranty

Thank you for your honest feedback. We put a lot of time and energy into improving our customer experience and your feedback is a huge help. What you described is not the experience we aim to provide. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jan. 27th, 2022

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Gerardo Galarza Saint Cloud, FL

2-10 assisted us with an appliance repair that was going nowhere because the original contractor was more concern with making money than fixing the problem.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hey Gerardo, we're glad to hear that! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jan. 24th, 2022

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Jennifer

I filed a claim just a few weeks ago because my doorbell was broken and now my doorbell works. I get a good response from them, whenever I open a claim they fixed the issue.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Jennifer, we're glad to hear we were able to get your doorbell taken care of! Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jan. 10th, 2022

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Seth

My realtor suggested 2-10 is the best one. Just moved in and my hot water heater went out so the plumber came out and fixed it. I tried contacting someone on the phone three times and I never spoke to a human being

1 year ago

Reply from 2-10 Home Buyers Warranty

Thank you for sharing Seth and thank you for being a part of 2-10 Home Buyers Warranty.

Jan. 10th, 2022

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Anonymous

I used the warranty once for a microwave it was very small item and that was fixed and that's all that I've had to deal with them for the whole year. Time wise I thought they took too long to get out to my house because they come from another area, I thought they would be more local but I was satisfied with the job he did.

1 year ago

Reply from 2-10 Home Buyers Warranty

Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jan. 10th, 2022

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Ben Burgess Hendersonville, NC

When we processed our Service Request the individual tried to refer us to "Purchase a new product up to 60% off" instead of having it Serviced, why would I do that when I'm PAYING you to FIX it!? It would cost me MORE to replace it than for you to FIX it and that is WHY I"M PAYING YOU!!

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Ben, thank you for your review. We're constantly working to improve our customer experience and feedback is vital. 3 out of 5 stars is not the experience we are trying to provide. If there is anything we can do to improve your experience we'd be happy to learn. If you're interested, please send us a private message at facebook. com/210HomeBuyersWarranty

Dec. 21st, 2021

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Judy Frakes Bennington, NE

MY REPAIRMAN WAS GREAT AND PROMPT AND HONEST BUT I WAS DISAPPOINTED WITH YOU FOR THE OUTCOME. I WAS LEFT A MESSAGE SAYING I WOULD RECIEVE $325 TO REPLACE MY DISHWASHER BUT WHEN I CALLED TO CONFIRM THE OFFER THEY HAD CHANGED IT TO ABOUT $103 !!

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Judy, we're sorry to hear about the confusion you've experienced. What you described is not the experience we aim to provide. We would like to investigate your experience. If you're willing, please send us a private message at facebook .com/210HomeBuyersWarranty

Dec. 21st, 2021

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Veronica Carnegie Youngstown, OH

When I called a plumber, they said they didn't have one and I'd have to get my own. Just recently, I called about my clothes washer that wasn't working, I waited 3 months while one guy came every 3 weeks and couldn't fix it. I eventually got a small check toward a replacement, but it didn't cover all the laundromat costs!

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Veronica, we're sorry to hear about the delay's you experienced. We put a lot of time and energy into improving our customer experience and your feedback is a huge help. What you described is not the experience we aim to provide. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Dec. 21st, 2021

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Teonna Hillsboro, OR

My washing machine stopped working the service provider came out really really quickly and as soon the part came in he got it and fixed it. That night I noticed something was going wrong and then that service provider stopped responding to any messages or calls or anything and we try to reach out to 2-10 to move things and they were very unwilling to help remedy the problem except with the service provider.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Teonna, we're sorry to hear about the issues you've experienced. What you described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook. com/210HomeBuyersWarranty with your service address, and we'd be happy to review your claim and help you get this resolved.

Dec. 15th, 2021

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April Greensboro, NC

Quick customer service and they're always there to answer my questions. They always get the best suppliers or the best maintenance to inspect my issue.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi April, we're glad to hear you feel that way! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Dec. 15th, 2021

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Anonymous Ormond Beach, FL

Quality it's pretty good and so far they covered a good amount of thing. Toilet didn't work, the shut off valve, so we had to use them for that and it was a local company and they were great. I had to call a couple times and some people have been good and some have not been.

1 year ago

Reply from 2-10 Home Buyers Warranty

Thank you for your response and your honest feedback. We put a lot of time and energy into improving our customer experience and your feedback is a huge help. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Dec. 15th, 2021

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Antoinette Houston-Walker Camden, SC

I appreciate the customer service received from 2-10 while I've been with them. I only gave 4 stars because, although I understand inflation the price increase is every year is high.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Antoinette, thanks for the great rating. We appreciate your support!

Nov. 24th, 2021

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Mortimer

Our experience has been satisfactory. They came out and fixed our garage door opener. We get some people who are better than others but nobody has been horrible. Don't like paying for insurance, but it's for the best.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Mortimer, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 4th, 2021

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John

Everything was professional from start to finish. My air conditioner quit working, I called, and got some people over by the next day or the day after they were excellent.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi John, we're so glad to hear that! Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 4th, 2021

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Amy Schenectady, NY

They're very difficult to contact and they continue to stand out and refer us to a plumber who does standard work. We had a plumber come out because we had a leak in the bathroom they could not do it completely and then said they would come back and do it so we had them come back out again and again, so then the last time we had an issue they told us we could contract with the company and they would pay for the reimbursement process. Its been going on for months now and has not been a pleasant experience.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Amy, we're sorry to hear about the issues you've experienced. What you described is not the experience we aim to provide and we're here to help. If you are still in need of assistance, please send us a private message at facebook .com/210HomeBuyersWarranty with your service address, and we'd be happy to review your claim and help you get this resolved.

Nov. 4th, 2021

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Sabrina McGill Fredericksburg, VA

They required me to pay deductible twice on the same issue and wait to get a refund check, which still hasn't come. Needs to do better on vetting companies that do the work.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Sabrina, we're sorry to hear you're still waiting for a refund check. What you described is not the experience we aim to provide and we're here to help. If you are still in need of assistance, please send us a private message at facebook .com/210HomeBuyersWarranty with your service address, and we'd be happy to investigate your refund.

Nov. 4th, 2021

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Michael Weston Pasadena, MD

On occasion they don't follow up with their contractors once they assign them the job. As the custoimer, I shouldn't have to chase them down when a contrtactoe can't perform the required work experidiously.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Michael, thank you for your response and your honest feedback. We put a lot of time and energy into improving our customer experience and your feedback is a huge help. What you described is not the experience we aim to provide. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Nov. 4th, 2021

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Bettie Anderson

Each time I have had to contact you guys, your staff seems to address the problem immediately and all contractors you send to me are experienced and efficient.

1 year ago Edited October 18, 2021

Reply from 2-10 Home Buyers Warranty

Hi Bettie, we're so glad to hear that! We put a lot of time and effort into our customer experience so hearing how you feel really puts a smile on our faces. Thank you for being a part of 2-10 Home Buyers Warranty.

Oct. 21st, 2021

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Melody Eddins Winder, GA

We have used them twice to repair our air conditioner and it took4 days to get them out to work on it. Recently, we used them to repair our refrigerator and they came the next day.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Melody, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Oct. 21st, 2021

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Mary And Leon

I haven't had any a problems. I needed to have my air conditioning fixed. It's making a loud noise and they hooked me up with a air conditioning company. And they called me and took care of it.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Mary and Leon, thanks for the great review, and more importantly, thank you for being the best part of 2-10 Home Buyers Warranty!

Oct. 21st, 2021

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Lynn Smoot Charlotte, NC

I've only used 2-20 once over the past 9mos. Hence, the only reason I gave them a 4 out of 5. The one experience was great. The technician was on time, he was very knowledgeable and professional.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Lynn, thanks for your review and for being a part of 2-10 Home Buyers Warranty.

Oct. 21st, 2021

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Betty Lowery Dalzell, SC

I had a bad experience with 2-10 due to the slackness of the repairman who never came out to repair my appliances after making promises that he did not keep. I had to obtain my own repairman and had my appliances repair within 2 days after waiting for 5 maths for 2-10 repairman. I was so upset, but 2-10 company reimbursed me the money I spent which was good.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Betty, thank you for your response and your honest feedback. We put a lot of time and energy into improving our customer experience and your feedback is a huge help. We're sorry to hear about the issues you experienced with the 3rd party contractor but we're glad to hear you received the reimbursement. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Oct. 6th, 2021

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Jane Sheppard Weaverville, NC

The first couple of times I tried to reach them, I literally was on hold for almost 3 hours. They don't have an email for customer service, either you put in a service request through their very limited portal or you don't get service. There is no way to contact anyone to get questions answered or for specific issues. Most recently I put in a service request for my refrigerator and they scheduled an appt within 2 days, but the service company called me to let me know that appt is not scheduled and they can't come out for 2 1/2 weeks. In the meantime all of my food is going bad, so I had to call another company and pay for them to come this week. I have found this home warranty service to be pretty useless and will not be renewing.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Jane, we're sorry to hear about the issues you've experienced. What you described is not the service we aim to provide. If you are experiencing any outstanding issues, please send us a private message with your service address and we'll be happy to assist in any way we can.

Oct. 6th, 2021

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Barbara

The first time I needed something done, it was done in a timely manner. My stove wasn't working and they checked it out. It is a good company. The services are invaluable.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Barbara, we're so glad to hear that! We put a lot of time and effort into our customer experience so hearing how you feel really puts a smile on our faces. Thank you for being a part of 2-10 Home Buyers Warranty.

Sep. 24th, 2021

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Barbara

My realtor recommended them but it is very difficult to get them to find someone to help me because my dryer was made in Sweden. Once they get someone out, they did a great job because they paid me back. However I was without a washing machine for five weeks. I had to pay them a hundred dollars on top the almost six hundred dollars I pay them.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Barbara, thanks for your response and your honest feedback! We appreciate you taking the time to let us know how we can improve your experience. Thank you for being the best part of 2-10 Home Buyers Warranty.

Sep. 24th, 2021

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Francis Goshen, KY

It's good service. The dishwasher was fixed the dryer was fixed H. V. A. C. fixed H. V. A. C. span's fixed because they all broke. Customer support is prompt

1 year ago

Reply from 2-10 Home Buyers Warranty

Hey Francis, we're glad to hear you feel that way! Thank you for the great review and for being the best part of 2-10 Home Buyers Warranty.

Sep. 24th, 2021

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John Portsmouth, VA

Time and the communication was sort of a mess. I needed to use the warranty to repair my air conditioning in my house and it was summer and between the vendor and 2-10 it took a very long time. Once they finally got started the service provider they used was excellent. Overall average so far but I expect better later on.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi John, thank you for your response and your honest feedback. We put a lot of time and energy into improving our customer experience and your feedback is a huge help. We're sorry to hear about the communication issues you described. We know how frustrating that can be. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Sep. 24th, 2021

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Ahsan

If you have to call then you will have to wait for a long long time. All of my problems were resolved. They took care of existing problems in the house once it was bought.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Ahsan, thanks for the review and honest feedback. We appreciate you being the best part of 2-10 Home buyers Warranty

Sep. 24th, 2021

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Ahmed

Okay we have had a couple of claims open for three months that are not solved yet. And the last time I tried to contact to 2-10 customer service to follow up, I waited online for 1 and a half hours and I have a proof of this. And then the line hung up on me and 2-10 is not trying to help in any of my claims. My AC has not been working for three months and 2-10 responded but they didn't followed up. They didn't finish the job and the other three months old claim is not solved yet. The dishwasher on my other home hasn't been fixed or replaced even though we did everything 2-10 asked to facilitate the fixing or replacing our dishwasher.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Ahmed, thank you for your response. We're sorry to hear you're still waiting for a resolution, we're here to help. If you are still in need of assistance, please send us a private message on Facebook with your service address, and we'd be happy to review your claims and help you get this resolved.

Sep. 24th, 2021