Name: 2-10 Home Buyers Warranty
Rating: 4.5

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Verified Customer

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Anonymous Braselton, GA

Just used my warranty a few days ago because our air conditioning upstairs was out and the guy came out in a reasonable amount of time and found the problem and fixed it.

1 year ago

Reply from 2-10 Home Buyers Warranty

Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 13th, 2022

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Connie Ocala, FL

Not a reputable company. It's very hard to get in contact when I call and I didn't get any call back. It's very hard to get where you need to go online as well. I wanted to use my warranty and then found out the warranty I had didn't cover as much as I thought, but I am still paying monthly premiums for a plan that I can't really use. I'm not very happy with it right now.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Connie, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

Jul. 13th, 2022

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Anonymous Dumfries, VA

They were very responsive and timely. I needed a hot water heater replaced which they handled very quickly and we were able to get it done within ten days.

1 year ago

Reply from 2-10 Home Buyers Warranty

We're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jul. 13th, 2022

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Gregory Braselton, GA

Recently used the warranty for air conditioner repair. I thought the repair was incomplete because all they did was tell me that Freon was leaking from the system and I was told that they would have to come back out if it continues to leak. That just means I'll be interrupted again and have to wait for someone to come.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Gregory, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 13th, 2022

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Samuel Warren, OH

The furnace and air conditioning contractors that they've had come out weren't very good. They were sent out four times to address a problem and never did. The final time the contractor cancelled the appolintment and wouldn't even come. Customer service at two to ten gets back to me pretty quick.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Samuel, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jul. 13th, 2022

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Traffina Tamper San Antonio, TX

My service request was timely and efficient. As soon as I filled out the information on the portal, there was already someone assigned who came in a timely manner

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Traffina, we're glad to hear your experience went well. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 13th, 2022

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Jameca B. Pettis Gonzales, LA

Because my A/C and microwave went out and they had someone out in no time and when the microwave could not be fixed they replaced it without hesitation.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Jameca, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 13th, 2022

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Lee Falk Brooksville, FL

I have had numerous electrical issues in my house. 2-10 will not fix an issue with my electrical circuit breakers until each breaker is completely broken, but I still need to pay the $75 fee each time. Every one of my circuit breakers needed to be replaced so do the math. Very disappointed in the service

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Lee, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

Jul. 13th, 2022

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Lola montgomery Athens, GA

I had to wait many days without a fridge for the tech to say I'd have to wait again while parts were ordered. Altogether I'll be without a fridge or freezer for over two weeks. It was already costly because I had to discard everything In the unit, and it's costly to feed a family when you can't store groceries. So, the delay is what I object to

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Lola, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jul. 13th, 2022

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Susan Topeka, KS

Customer support responds really quickly. I recently used my warranty for my AC unit and had a very positive experience. Most of the unit and the work were covered under my warranty.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Susan, we're excited to hear about your experience. Thank you for sharing and being a part of 2-10 Home Buyers Warranty.

Jul. 13th, 2022

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Joel Omaha, NE

Very prompt. We already have recommended it. They've always been very prompt to get things done in a very timely manner. It has been a very positive experience, we're happy.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Joel, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jul. 13th, 2022

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Donna Stafford, VA

Customer service was great at helping and explaining things for me. Just last month I used it to have my microwave fixed. We had great experience with them.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Donna, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jul. 13th, 2022

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Ken Blackmore New Bern, NC

They sent out a contactor that could not do the repair in a reasonable time but charged me for a service call but when we complained about the contractor they did give some money but then said the garage door would not be covered again for rest of contract time

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Ken, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 30th, 2022

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Isabel Hernandez Houston, TX

This company is not user friendly nor equipped to hassle a Multifamily property. The disconnect from the agent sale/set up to actual claim process was a disaster. I've spent countless hours since September 2021 on the phone, from on-boarding to filing different claims. Eject I've asked for help from the tech department I've gotten bounced back and forth from agent services to customer service. When requesting Escalations or Supervisor, that process takes forever and so does ordering parts and vendor timeliness. Maybe a single family home would have been a better experience but their stab at getting into the multi family space was a poor try.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Isabel, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jun. 30th, 2022

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Kenneth Goodson Hughes Springs, TX

We have had to use 2-10's services multiple times since purchasing our house in 2016. They have always met their obligations and provided excellent service.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Kenneth, we're glad to hear your experience has gone well. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 22nd, 2022

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Barbara Moon Dayton, OH

Plumber forgot to fix the 2nd rusted rod in 2nd bathroom and had to return. Did fix upon return. Owner of Melton Plumbing told his plumber I had to have phlange replaced after floor laid and I should call them 2 days prior to floor completion to schedule. I did this and then he told me phlange not covered because I put new floor in and I would have to pay for an extended phlange to be installed. Reported to 2-10 and they said other plumber would call me for 2nd opinion. Did not call me until next week. Consulted with another plumber myself.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Barbara, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jun. 22nd, 2022

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Matthew Grace Marietta, GA

I requested a service contractor to come out and diagnose my HVAC system. I let it be known that the system was still working, that I was trying to be proactive before we were left without cool air. Not until the contractor showed up, saw my system running, and collected $100 that I understand that the system must be down before requesting the warranty service.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Matthew, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 22nd, 2022

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Carol Hot Springs Village, AR

I had two experiences, one was great and one wasn't. They do everything they can to help me. The first time I used it, the company that they picked for me was absolutely wonderful, I got a call immediately. The gentleman fixed it immediately and I was really pleased with that.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Carol, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 22nd, 2022

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Trina Missouri City, TX

I have had an issue with them in the past but things are better now. I don't have a computer so I had to call them and they helped me even though online is quicker so I appreciated that.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Trina, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jun. 22nd, 2022

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Victor Jerome Galman Jacksonville, FL

I have been with 2-10 since 2004 and they have always taken care of me. Their speed of service is undeniable and seems to have gotten faster as the years passed.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Victor, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jun. 17th, 2022

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Jeffrey Wagonhurst

Most claims have been processed efficiently and quickly.

1 year ago Edited January 10, 2024

Reply from 2-10 Home Buyers Warranty

Hi Jeffrey, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jun. 17th, 2022

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Anonymous Elgin, SC

We were unable to get a hold of customer support all the time because they have limited hours. It would be helpful if they had more people available. Other than that they are good to deal with.

1 year ago

Reply from 2-10 Home Buyers Warranty

Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 17th, 2022

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Ronald Tucson, AZ

Communication could be better. I turned something into the website and I didn't hear anything back, so then I did it again and then I had to call somebody.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Ronald, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 17th, 2022

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Virginia Williamsburg, VA

I've been very happy. The only problem is that when I call in, the wait times are too long. I have used my warranty many times and I have been very happy.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Virginia, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jun. 17th, 2022

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Nick Phenix City, AL

I just filed a claim online and I got a call, I got all the email updates and I got a call that somebody was going to come out and then they came out as soon as they said.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Nick, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 17th, 2022

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Toba Gastonia, NC

Customer service is very good. Very respectful and knowledgeable. I've had it since 2005 and I have chosen to keep it. I just had to have my AC replaced and it was replaced.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Toba, we're glad to hear your experience has been a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 17th, 2022

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Patrica Phenix City, AL

Whenever I call they answer my questions and they send out repairmen fairly quickly. I have only had positive experiences with them, there have been no problems.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Patrica, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 17th, 2022

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Douglas Youngstown, OH

They respond pretty fast. The first time I used the warranty our garbage disposal died and they got a plumber out there to look at it and they got it replaced pretty fast.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Douglas, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jun. 17th, 2022

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Anil Pineville, NC

2-10 is not easy to contact. I have had issues I have tried to call about and the customer support is hard to reach. Other than that I have not had issues.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Anil, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 17th, 2022

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Christopher Chesapeake, VA

I think they're very helpful and courteous. I needed to use my warranty to fix my air conditioning unit and microwave. For my air conditioning unit it was fixed in a matter of a day. And for the microwave it took a while for a contractor to fix it and even though they repaired it it's still not working properly.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Christopher, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 17th, 2022

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Jennifer Holmes, PA

This time went very smoothly. Uhm I used it once before and it did not go as smoothly as it did not so I was very hesitant about doing it this time again. Both times I had to use it was for my heater not working. The gentleman came out and said there was nothing wrong with the heater.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Jennifer, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 9th, 2022

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Leland Norfolk, VA

The online portal is definitely faster than the phone call. Their customer service is good but long wait times when it comes to the phone. It takes over two hours to reach an actual person who can help. I had a hot water heater go out in the middle of this last winter and it took two weeks to get hot water.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Leland, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 9th, 2022

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Caitlin Dallas, TX

When I put in a ticket, within a day I had a response from a technician and they came out. However the technician was not willing to work with the warranty company, so it ended up getting dropped.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Caitlin, we're sorry to hear about the issue you've experienced. Please give us a call or file another claim online so we can help you get this resolved. Thank you for sharing and being a part of 2-10 Home Buyers Warranty.

Jun. 9th, 2022

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Katie

The customer service reps are very kind and easy to work with. A service person came out 3 times for a refrigerator repair until he deemed it needs to be replaced, and so we went through the replacement process. I was disappointed with the replacement refrigerator that was offered in both value and features based on what they are replacing.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Katie, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jun. 9th, 2022

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Debra Norfolk, VA

The phone response is a loop to get through and then rerouted back to the same office. It took me four hours one day to get rerouted back to the same person. Once we had a plumbing issue and it was resolved quickly.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Debra, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 9th, 2022

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Anonymous Richmond, TX

It's pretty straightforward. We've had issues sometimes where some of the contractors are not very good, but two two and has been open to changing the service provider. The cost has been going up rapidly.

1 year ago

Reply from 2-10 Home Buyers Warranty

Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 9th, 2022

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Connie Pittsburgh, PA

The water heater went out so we use the warranty to have it replaced. I thought the responding technician was very professional. They were very responsive.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Connie, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jun. 9th, 2022

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Lawrence Jacksonville, FL

I had a cast iron pipe that was cracked from middle to the top and, and I called two ten and they were there next day, I really liked that. It's very simple and straightforward and I don't have to call a bunch of people.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Lawrence, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 9th, 2022

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Valerie Dayton, OH

They've been very helpful. They are quick to respond and very friendly and knowledgeable people. My air condition went out and they came out and fix it.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Valerie, we're glad to hear your experience went well. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 9th, 2022

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Jacob Newburgh, IN

I would not own my home without a two to ten warranty. I needed my HVAC system replaced and they repaired it in my house within four days in the middle of winter.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Jacob, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jun. 3rd, 2022

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Rose Portsmouth, VA

It did take a while for me to get my dishwasher replaced but outside of that everything was said and done and and completed in a good and timely manner.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Rose, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 3rd, 2022

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Alex Gerrard Lampasas, TX

Website was easy to use, work order only took a few minutes to establish, however it was hard to talk to someone in person to insure the right Appliance was ordered for replacement of defective one.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Alex, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 26th, 2022

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Vicky Olson Puyallup, WA

I had a great experience with them and they were professional, friendly and I felt like they offered an excellent product. They take all the pain out of home ownership.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Vicky, we're glad to hear your experience was such a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 18th, 2022

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Ann Jacksonville, FL

I'm frustrated with the program. Yeah I'm frustrated with the lack of service. I had a work order that was in limbo for about six months and I was very satisfied with the assistance that was provided to me.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Ann, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

May. 18th, 2022

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Joshua Virginia Beach, VA

I actually just used my warranty for a broken toilet and the toilet is still broken so I have to call them back. The warranty given to me as a gift for buying my house from my realtor.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Joshua, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 18th, 2022

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Geo Middletown, DE

My microwave wasn't working and I went to the website and put in a claim and they came out and two days later they had put everything together and it worked fine.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Geo, we're glad to hear your microwave got taken care of. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 18th, 2022

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Anonymous O'fallon, MO

They were attentive and took care of the things promptly. We just recently replaced the water heater, submitted it for approval and it was approved and it's been handled very quickly.

1 year ago

Reply from 2-10 Home Buyers Warranty

We're glad to hear your water heater got taken care of. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 18th, 2022

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Tia McDonough, GA

Other than one exception they were pretty timely when I needed them, and that time wasn't their fault. I used the warranty for my fridge and they sent one company that didn't do anything and when I told them I needed a new company they sent another one and it got fixed.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Tia, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 18th, 2022

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Barbara Columbus, GA

The claims that I have had were handled adequately and quickly. I used it once when the air conditioner went out and had to have someone come look at it.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hey Barbara, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

May. 18th, 2022

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Ramon De La Torre Helotes, TX

Our service with the company was subpar. Ordering of parts, systems within house were old and aged request to replace had to take days for approval, with inflation in place cash payout was less than half of any appliance of same size even with discount from appliance company, the only appliances given for purchase were almost 3 times as much. Contractors always stated they were waiting on warranty company for approval. Wife was on phone with customer service for hours on small issues and approvals.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Ramon, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

May. 12th, 2022