Name: 2-10 Home Buyers Warranty
Rating: 4.5

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Verified Customer

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Anonymous Jacksonville, NC

Not everyone that works here has a good knowledge of what services they offer and what is covered. There seems to be no standard for what their employees need to know so it's hard to get things explained to you. We had a good experience with a dishwashing repair company but it was a nightmare to get our stove replaced because they took about two months to get that replaced.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi there , we’re happy that you had a good experience with 2-10 Home Buyers Warranty overall. We really appreciate your suggestions on ways we can improve our services.
If you’d like to have a quick one-on-one discussion about any issues you had, we’d love to chat with you. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 and we can discuss.

Feb. 8th, 2021

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Jacob Pelham, AL

We've only used our warranty once but it was very successful. The timing wasn't great since we tried to get help over a holiday weekend, but we understood why things took longer. We had a leak in our water heater and they fixed it well.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi there Jacob, we’re so happy that you had such a positive experience with our staff. Thank you for your feedback and your continuing business with 2-10 Home Buyers Warranty!

Feb. 8th, 2021

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Bradley Mabelvale, AR

After careful research I thought that would be the best company that fit my needs but I was wrong. I had a drainage problem at my home, I filed a claim and they assigned me to a plumber. A plumber come out and did whatever they needed to do, did not make any recommendations for me to do anything else and 2-10 called and tried to have argue with me about what the idea.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hello Bradley, we’re sorry and embarrassed that you didn’t receive the assistance you expected. If you’d like, our escalation team can contact you at your convenience.

If you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 2-10homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We understand you’re upset, and we want to try to fix it. You’ve trusted us to protect your home, and we want to earn that trust back.

Feb. 3rd, 2021

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Sabrina Stem, NC

It is a little pricey but they pretty much cover everything you need fixed in your home. When my stove stopped working I could have paid within two grand but I only paid the hundred dollar deductible.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Sabrina, we’re happy that your service request went smoothly. At 2-10 Home Buyers Warranty, we take pride in making the service request process as smooth as possible. Thanks for your continuing business!

Feb. 3rd, 2021

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Dawn Wilmington, NC

I had a couple of plumbing leaks and a garbage disposal quit working and they were very responsive and got someone here quickly. I’ve been very pleased with what they’ve done.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Dawn, we’re happy that your service request went smoothly. At 2-10 Home Buyers Warranty, we take pride in making the service request process as smooth as possible. Thanks for your continuing business!

Feb. 2nd, 2021

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Sharon Thornton, CO

The service people they recommend for your services are really good quality people and businesses. When my refrigerator died, they responded to me right away and fixed it the same day.

3 years ago

Reply from 2-10 Home Buyers Warranty

Wow, thanks so much for the excellent review, Sharon. We’re happy to know that you’d recommend 2-10 Home Buyers Warranty services to others. Thank you for your continuing business.

Feb. 2nd, 2021

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Amy Waverly Hall, GA

Everyone seems to be professional and polite. They are always responsive but I always get different people but it’s not too bad. When my dishwasher was flooding, a technician was out in a couple of days but it took about a week for them to get the part to fix it.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hey there Amy, we’re happy that you enjoyed working with 2-10 Home Buyers Warranty. But we want to apologize for the time it took to get things resolved. We know how busy you are and we don’t want to be the ones holding you up. We’ll do our best to respond more quickly next time.

If you’d like to have a quick one-on-one discussion about the issue you had, we’d love to chat with you. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 and we can discuss.

Feb. 9th, 2021

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Gloria Scottsdale, AZ

I’ve used them several times and I’ve been happy most of the time. Most of the contractors do a good job though there have been a couple of time when they did not. They are getting more expensive especially if you only use it once or twice a year.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi there Gloria, we’re glad you had a positive overall experience with us. More importantly, we appreciate your suggestions on how we can improve.

If you’d like to have a quick one-on-one discussion about any issues you had, we’d love to chat with you. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 and we can discuss.
We’ll do our best to learn from this experience for next time. You’re important to us because you trust us to protect your home, and we want to do everything we can to continue to earn your trust.

Feb. 9th, 2021

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Anonymous Tucson, AZ

Used it twice and they were fast and quick. One time we had a faucet leak and the other time the dishwasher was not functional. The quality of the service was excellent. Everything was fixed well.

3 years ago

Reply from 2-10 Home Buyers Warranty

Wow, thank you for the excellent review. Everyone at 2-10 Home Buyers Warranty is super happy that you want to renew your Service Agreement with us and would also recommend our services! Thanks again for your continuing business.

Feb. 9th, 2021

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Kenneth Cumming, GA

Customer support answered all my questions and they’re good but the contractors are not great. The first time with the dishwasher, it dragged on and one. The dryer was fixed in two visits.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Kenneth, thanks so much for your great rating. All of us at 2-10 Home Buyers Warranty want to do everything we can to make protecting your home simple and economical. We’re glad we could help you!

Feb. 9th, 2021

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Samuel Suffolk, VA

Having a home warranty gives me peace of mind. When the hot water heater sprung a leak three days before Christmas, they were able to get it replace two days after. They are extremely helpful.

3 years ago

Reply from 2-10 Home Buyers Warranty

Wow, thanks so much for the excellent review, Samuel. We’re happy to know that you’d recommend 2-10 Home Buyers Warranty services to others. Thank you for your continuing business.

Feb. 9th, 2021

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Lori Saint Louis, MO

They cover a number of things that other home warranty companies do not and it is less expensive than other companies. They are always there to answer the phone or answer a question.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hey Lori, thanks for your fantastic rating. Everyone at 2-10 Home Buyers Warranty works really hard to make it easy for you to recommend our services to others. Thank you for your continuing business!

Feb. 9th, 2021

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Jimmie McDonough, GA

I needed someone to come out and fix my dryer, a man came out and looked at it pulled it from the walls and fixed it but I feel like I need to call about that right now. They need tell the customers about the people that come out to their house.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi there Jimmie, we’re happy that you had a good experience with 2-10 Home Buyers Warranty overall. We really appreciate your suggestions on ways we can improve our services.
If you’d like to have a quick one-on-one discussion about any issues you had, we’d love to chat with you. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 and we can discuss.

Feb. 3rd, 2021

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Whitney West Point, VA

If they improve their communication with their contractors, their services will be significantly better. I’ve made a claim twice and both times the contractors too multiple months to address the problem. Their customer service people are polite and seem to do all they can but whenever there is a problem, it seems their hands are tied and it never goes anywhere.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hello Whitney, we’re glad you had a positive overall experience with us. More importantly, we appreciate your suggestions on how we can improve.

If you’d like to have a quick one-on-one discussion about any issues you had, we’d love to chat with you. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 and we can discuss.
We’ll do our best to learn from this experience for next time. You’re important to us because you trust us to protect your home, and we want to do everything we can to continue to earn your trust.

Feb. 3rd, 2021

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Anonymous Canton, GA

The service and repairs exceeded my expectations. My hot water heater started leaking all over the garage. They came and assessed the problem and had it replaced. It was done in a timely fashion.

3 years ago

Reply from 2-10 Home Buyers Warranty

Thanks for reinforcing how great the 2-10 Home Buyers Warranty staff and contractors are with your excellent rating. We’re glad we could help you fix your issue!

Feb. 8th, 2021

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karen kolen

Good company and well worth the price! Can definitely recommend!

3 weeks ago

Reply from 2-10 Home Buyers Warranty

Hi karen kolen, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Apr. 8th, 2024

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B. Johnson

I liked the overall process from filing the claim online to the completed job.

3 weeks ago

Reply from 2-10 Home Buyers Warranty

Hi B. Johnson, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Apr. 4th, 2024

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Kelsey T.L. Lansing, MI

The Supreme Coverage plan by 2-10 Home Buyers Warranty has been a lifesaver for our family. It offers comprehensive protection and peace of mind like no other. From unforeseen repairs to superb customer service, 2-10 has us covered. This plan is worth every penny and has earned a well-deserved five-star rating!

5 months ago

Reply from 2-10 Home Buyers Warranty

Hi Kelsey T.L., we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Oct. 31st, 2023

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Tameka T Hyattsville, MD

Quick response, attentive and qualified service professionals.

3 months ago

Reply from 2-10 Home Buyers Warranty

Hi Tameka T, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jan. 18th, 2024

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John H. Madison, TN

I has read some horrible reviews of 2-10 warranty, so I was apprehensive when I bought a house and the homeowner furnished this warranty. I opted for the spring tune up, which I had to pay them $50 for and the tech $100 (not sure what that was about because around here they are around $65), but the heat seemed erratic so wanted that looked at. The tech checked the unit and found a problem with the Thermal Expansion Valve. I received a call from 2-10 warranty after that telling me the tech would be there in a week. I said he has already been here. No, they said he would be there to fix the HVAC unit, he had to order a part. I asked if there was a charge and they said no. I was totally amazed. The tech came back and fixed the unit (10 year old Trane) and so far it is working perfect. I don't know what the future holds, but so far 2-10 has been spectacular.

4 years ago

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RR

Our experience thus far has been great. Easy to file a claim, fast service and reasonable repair costs.

2 months ago

Reply from 2-10 Home Buyers Warranty

Hi RR, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 16th, 2024

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Alexa Chavez Denver, CO

They helped me a lot when I needed, they did a great job every time that I need a service.

5 months ago

Reply from 2-10 Home Buyers Warranty

Hi Alexa Chavez, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 27th, 2023

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William

Everyone answered our questions in a timely manner and everything was just handled very quickly.

5 months ago

Reply from 2-10 Home Buyers Warranty

Hi William, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 15th, 2023

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Richard

Whenever I have called for service they have always gotten a response right away.

5 months ago

Reply from 2-10 Home Buyers Warranty

Hi Richard, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 15th, 2023

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Gary

Our questions and concerns were answered and explained very thoroughly and very expeditious.

5 months ago

Reply from 2-10 Home Buyers Warranty

Hi Gary, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 15th, 2023

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Beatrice

I was unable to get a work order in through the portal, so they actually helped me get it when I called in personally.

5 months ago

Reply from 2-10 Home Buyers Warranty

Hi Beatrice, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 15th, 2023

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Michele Seitz Virginia Beach, VA

It's easy to schedule a service order on line and the contractor quickly schedules the appointment.

5 months ago

Reply from 2-10 Home Buyers Warranty

Hi Michele Seitz, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 15th, 2023

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Jeremy Race Wilmington, NC

The service is responsive. Mr. T was on time and fixed the issue correctly and quickly. He was a pleasure to work with.

3 months ago

Reply from 2-10 Home Buyers Warranty

Hi Jeremy Race, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jan. 24th, 2024

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Mindi Knapp Fairfax, VA

If I could leave a 0 I would. First bad experience someone came who said he was from the company and he wasn’t. Scammed us out of 89$. Second time we waited over a month for a new water heater. Again we’ve had cold water for a month and the contractor who was assigned didn’t come to do the job and left us still without hot water. Extremely poor communication with this company. Save yourself money and go with someone else. You’ll appreciate it in the end

3 months ago

Reply from 2-10 Home Buyers Warranty

Hi Mindi Knapp, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Jan. 22nd, 2024

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Sally H Denver, CO

I was very impressed with not only the service of 2-10 warranty but the thoughtfulness of affordable plumbing. They truly went above and beyond.

3 months ago

Reply from 2-10 Home Buyers Warranty

Hi Sally H, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jan. 9th, 2024

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Mario Cunningham

It’s always best to have a home buyers warranty, a peace of mind and it will save you money if something goes wrong or breaks down.

3 months ago

Reply from 2-10 Home Buyers Warranty

Hi Mario Cunningham, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jan. 2nd, 2024

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Vonda

My air conditioning went out and they came out rather quickly. They were really fast when it came to that.

7 months ago

Reply from 2-10 Home Buyers Warranty

Hi Vonda, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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Ray

I put in a work order online and within two weeks I had somebody out here to fix it, so it was good.

7 months ago

Reply from 2-10 Home Buyers Warranty

Hi Ray, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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Andrew

They quickly get us scheduled with anything we need to use. Quick turnaround times, quick responses. I'm pretty content with it.

7 months ago

Reply from 2-10 Home Buyers Warranty

Hi Andrew, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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Tiffany

The portal is relatively easy to use. When I have tried to contact them, it takes a very, very long time to get through.

7 months ago

Reply from 2-10 Home Buyers Warranty

Hi Tiffany, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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Quinton Brunswick, GA

Every time I need to use your warranty. I was told I need to find my own service because you couldn’t find anyone working in my area or it took forever for someone to come service me. I will not be renewing my contact with you.

7 months ago

Reply from 2-10 Home Buyers Warranty

Hi Quinton, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Sep. 13th, 2023

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Natalie Newport News, VA

It has been 7 weeks since they sent me a plumber who turned out not to be insured. The plumber caused a leak and nearly $2000 in damages. 2-10 will do nothing more than tell me I need to talk to the plumber. They sent the plumber They do not stand behind the work their contractors do

7 months ago

Reply from 2-10 Home Buyers Warranty

Hi Natalie, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Sep. 13th, 2023

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Steve Savoie

They came early the next morning and had my AC running in less than 30 minutes. They were courteous and professional.

7 months ago

Reply from 2-10 Home Buyers Warranty

Hi Steve Savoie, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 6th, 2023

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Monty New Braunfels, TX

You guys did a great job assigning a company to come out and work on our a/c. They did a great job as well.

7 months ago

Reply from 2-10 Home Buyers Warranty

Hi Monty, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 6th, 2023

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Kimberly Denver, CO

I love how friendly everyone is when I have called in. When I submit a work order it is done in a timely manner.

7 months ago

Reply from 2-10 Home Buyers Warranty

Hi Kimberly, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Sep. 6th, 2023

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C. Charice Miller Charlotte, NC

My first experience with 2-10 has been sub-par. The claims didn’t have a radio button for the issues we were experiencing so I selected the closest. They sent a technician who was prompt and communicative but not able to do the work. I was informed a new service provider was selected who never called or confirmed. When I called, the rep was instantly defensive, rude and short, cutting me off and hanging up on me to prevent me from filling out the survey. They rescheduled with another service provider who wasn’t communicative about constant changes to the schedule. When I asked for another service provider, I was denied one because the service provider had “rescheduled servicefor today” for two days in a row resulting in more delays. When I asked for a supervisor, I was told 24-48 hours. I was told I could pay out of pocket and seek reimbursement which leads me to question why I’m already paying out of pocket for this warranty. In total it has been 12 days since we had gas and 2-10s poor service has neither remedied the situation or provided an acceptable alternative. This is not the kind of service I spend my hard earned money on.

4 months ago

Reply from 2-10 Home Buyers Warranty

Hi C. Charice Miller, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Nov. 29th, 2023

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Marguerite Yozzo (Mimo) Gilbert, AZ

Very disappointed with 2-10, after numerous years and the price going up year after year and barely using it for anything my hot water heater went. I am immune compromised and have Raynaud's so cold is the worst. Being told to wait 2-3 days for a plumber was not sufficient. We got someone over within 2 hours but of course out of network. So we have to pay. Useless and they don't care if it is a health reason or not. No customer service. Beware!

5 months ago

Reply from 2-10 Home Buyers Warranty

Hi Marguerite Yozzo (Mimo), we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

Nov. 15th, 2023

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Carmen E Smyrna, TN

Overall the satisfaction of knowing that your home is safe with this company and knowing that there are reputable companies that take pride with working with 2-10.

5 months ago

Reply from 2-10 Home Buyers Warranty

Hi Carmen E, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 15th, 2023

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Kerry Kanemitsu Georgetown, IN

Excellent and very quick service. Got everything cleared up within days of my call - including having the tech come, look at the problem, and resolve it

5 months ago

Reply from 2-10 Home Buyers Warranty

Hi Kerry Kanemitsu, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 9th, 2023

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john bryant GA

They make the process so simple they don’t nickel and dime you putting Band-Aids on stuff like the other warranty companies do. these guys are pretty amazing

5 months ago

Reply from 2-10 Home Buyers Warranty

Hi john bryant, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Nov. 9th, 2023

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Whaley Tucson, AZ

Going on the fifth week of a fridge repair. After initial inspection, approval process and waiting for ordered parts the contractor, XR Services Appliance Repair, stated they were never received. I would now have to wait longer to have the parts reordered and the processing couldn't be expedited. Additionally, the contractor wouldn't respond to texts and their phone system doesn't allow for voice messages. Escalating the service with 2-10 resulted in many 'I'm sorry, that is frustrating' statements, but no true solutions from 2-10. My two (2) main options presented have been cash in lieu of service or finding a different contractor by which the entire process of assignation, diagnosis, ordering parts and finally service would begin anew with no acceleration of the process. On 10/30/23 I asked for a new contractor, one was assigned and I was told I would be contacted soon to establish that initial service. It is currently 1p local time and I am still waiting for that call from Saguaro Appliance Repair. Also on 10/30/23 I was contacted by 2-10 stating that they had finally reached XR Services, they had the part and could come out on 10/31/23 to complete the repair. I left work early to be there for the allotted 2-4p window and the contractor arrived at 3:35. By 4:40 the contractor contacted his office and stated that he didn't have enough fuel to do the soldering necessary for the repair and would need to schedule another day to complete the repair. I spoke with the scheduler and let them know that they would need to come out 11/1/23 between 2:30-3p to complete the repair. XR Services has been unresponsive by phone and text and 2-10 has ZERO solutions to offer aside from calls and emails from Contractor Relations to these vendors. I'll reiterate, I have been without a fridge for five (5) weeks and the money I have paid for the warranty and the service call have not brought me any closer to resolution. Additionally, if you Google XR Services and Saguaro Appliance Repair for Tucson, AZ you cannot reach them as a private party. Interesting choices for preferred contractors.

5 months ago

Reply from 2-10 Home Buyers Warranty

Hi Whaley, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Nov. 2nd, 2023

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Anonymous

We needed a washing machine fixed and they arranged someone to come out. He knew exactly what was wrong, fixed it within an hour.

9 months ago

Reply from 2-10 Home Buyers Warranty

Hi Anonymous, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 12th, 2023

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Christine

My most recent experience, my air conditioner went out and it stayed out for 26 days until I made numerous phone calls and finally 2-10 assigned a new contractor to it and the new contractor had it repaired the next day.

9 months ago

Reply from 2-10 Home Buyers Warranty

Hi Christine, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 12th, 2023

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Roger

They always get back with us not long after we put in a request online. We hear back from whomever they've chosen to come through the job fairly soon.

9 months ago

Reply from 2-10 Home Buyers Warranty

Hi Roger, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 12th, 2023

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Anonymous

They have absolutely wonder claims specialists. We had the pleasure of working with a lady named Corey and she was exceptional.

9 months ago

Reply from 2-10 Home Buyers Warranty

Hi Anonymous, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 12th, 2023