Name: 2-10 Home Buyers Warranty
Rating: 4.5

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Verified Customer

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Betty

I've had some bad experiences with 2-10 not contacting the right people that need to be contacted and not getting back to me. I've used it several times, the most recent was the ice maker went out my refrigerator and it took them three weeks before they finally got somebody out because 2-10 didn't do what they were supposed to do to reach the people that are supposed to come out. The people are supposed to come out wouldn't work with me they had to be contacted by 2-10. They don't have reliable contractors.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Betty, thank you for your response and your honest feedback. We put a lot of time and energy into improving our customer experience and your feedback is a huge help. We're sorry to hear about the communication issues you described and that you're still waiting on your ice maker repair. We know how frustrating that can be. We're here to help. If you are still in need of assistance, please send us a private message on Facebook with your service address, and we'd be happy to review your claim and help you get this resolved.

Sep. 24th, 2021

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Beatrice

I only tried using it once and I had to find my own company to do the work because the company that they had was no longer working in my area. Therefore I was left to find someone on my own then after I did that it was hectic to try to download the information and to call someone and stay on the phone forever with music playing, it was very aggravating. And I had to pay them upfront myself. The only thing that will semi-positive was I've got the check within thirty days that's it. They were not easy to contact, I stayed on the phone for hours with that music playing.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Beatrice, thank you for your response and your honest feedback. We put a lot of time and energy into improving our customer experience and your feedback is a huge help. We're sorry to hear about the delay's you experienced. If you're ever in need of assistance, please know that we're here to help. If you need additional help, you can send us a private message on Facebook and we'll be happy to assist in any way we can. Thanks again for your feedback and for being the best part of 2-10 Home Buyers Warranty.

Sep. 24th, 2021

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Bj

2-10 warranty has been a good experience. The last time I used it was about in the last three weeks. I had a problem with air conditioning and really the service was terrific on that occasion. The person who came out, who fixed the air conditioning came out on Saturday and fixed my problem that same day so I was very happy on that occasion. I mean the last instance was a five but there have been times that has been not so great.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Bj, thank you for your review and honest feedback. We appreciate you being a part of 2-10 Home Buyers Warranty.

Sep. 24th, 2021

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Ajar

I haven't had any issues. They contact me back in time, no problem. I've been with them since 2005 and I haven't had any issues that they haven't fixed or replaced. The people that came out to fix it and they left and I called 2-10 because it still wasn't working. They had to come back and then everything worked fine.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Ajar, we're so glad to hear that! Thank you for your review and continued support!

Sep. 24th, 2021

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Albert

Usually customer service is very quick to respond to any problems or concerns I have. There is no delay. My most recent problem was the AC was having trouble and the technician came out the next day. It was straightforward.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Albert, we're glad to hear we were able to get your AC troubles resolved. Thank you for being a part of 2-10 Home Buyers Warranty.

Sep. 10th, 2021

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Spencer P. Stevens Fletcher, NC

I've always had good customer service and prompt response times which is always welcomed and fantastic given the usual situation that I need you guys for. However I gave you three stars because some of your vendors are horrendous and make dealing with a work order horrible. I feel like a lot of the time 2-10 says it's the vendors fault and the vendors says it's my home warranties fault.

2 years ago

Reply from 2-10 Home Buyers Warranty

We’re glad you had a positive overall experience with us. More importantly, we appreciate your suggestions on how we can improve. The contractor's performance reflects on our company, so we apologize for the trouble you experienced.

Jun. 23rd, 2021

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Doan Nguyen Vienna, VA

I had an experience with one of my refrigderator repair that took weeks to finish which I found unacceptable. The issue was how the contract is setup between the dispatcher and 2-10, it's ship in the night communication that costed me a few weeks without a working fridge.

2 years ago

Reply from 2-10 Home Buyers Warranty

Thanks for your excellent rating for 2-10 Home Buyers Warranty. We’re always looking out for our clients, and it’s great to hear when things go so well. Thanks for your continuing business. Happy home owning!

Jun. 21st, 2021

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Franchesca Hendersonville, NC

I think the warranty is a great thing to have and worth the cost. However, we often play "middle man" between 2-10 and the company doing the service. We've also been told something will be adjusted and fixed, where it wasn't and the contractor had to call and verify. There was also one incident with a customer service rep who put us on hold for 30 minutes, then said, "that's offensive" when my fiance and I were talking about miscommunication and then wouldn't talk to us after that and we had to hang up.

2 years ago

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Raymond Agnor Dayton, OH

While they do a credible job with repairs of covered items, their policies and practices for replacement of items deemed beyond repair by their own assigned providers is quite disappointing and unsatisfactory. When my refrigerator/freezer failed and couldn't be repaired, I was subjected to delays in getting status of my claim as their online portal indicated it was closed following the dispatch of the repair technician. I finally arranged to get a member of their staff to follow my case. After several days of delay, they offered me a far less expensive "replacement" refrigerator that lacked key characteristics and features of the failed unit. It was clearly an effort to offer an inferior "substitute " item. When I balked at that and identified an acceptable model from a website they recommended to me, they finally agreed to offer me that one, but said it would be a delay of 6-7 weeks for delivery. That being wholly unacceptable for being without a refrigerator in our home, I reluctantly settled for a cash payout offer which ended up to be slightly more than half of the cost of a replacement I sourced locally.

2 years ago

Reply from 2-10 Home Buyers Warranty

We are sorry to read about the issues you've had, if you'd like to discuss you can reach out to us on our Facebook page and/or give us a call at 800-775-4736.

Jun. 21st, 2021

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Julia Levy Birmingham, AL

I had a very good experience with the customer service representatives who answered my calls; they answered my questions to the best of their ability and actively searched for answers they couldn't give me right away.

2 years ago

Reply from 2-10 Home Buyers Warranty

Thanks for reinforcing how great the 2-10 Home Buyers Warranty staff and contractors are with your excellent rating. We’re glad we could help you fix your issue!

Jun. 21st, 2021

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Prashant Kalavar Duluth, GA

They are very expensive. Despite being customers for so long, discounts are next to nothing. Also, when my AC got spoilt, I had to shell out thousands of dollars to get it fixed because 2-10 said that the policy did not cover it. The agreement and promises made by 2-10 are misleading and a lot goes out of the pocket if any appliance breaks. Not happy.

2 years ago

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Margaret Lawson Papillion, NE

I had a defective ice make and thermostat in my fridge. Parts were ordered and it was fixed in less than 30 minutes. Technician very pleasant and professional looking. Glad I chose 2-10 warrenty

2 years ago

Reply from 2-10 Home Buyers Warranty

We’re happy that your service request went smoothly. At 2-10 Home Buyers Warranty, we take pride in making the service request process as smooth as possible. Thanks for your continuing business!

Jun. 21st, 2021

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Danielle Messina Warminster, PA

My fridge died and it took a month to get a check for no where near enough money to buy another fridge. The model they offered me didn't physically fit and they told us they weren't responsible to offer me a fridge that fit the dimensions like my old fridge. So thanks for taking 3 weeks to offer me a worthless replacement that was too big. Also thanks for giving me a check that was half the value of a fridge replacement. I even did research for 3 days and found a fridge that was the same price as the one they offered me but would actually fit and asked them if they'd just please send me that one. After speaking to the supervisor who tells me "they aren't going to give you another offer - take it or leave it", I was told there was no one else I could speak to and whoever the customer service rep was who told me they'd request another offer from the purchasers was just wrong. The website they claim you can use to get a discount was a joke. Nothing available and not the percent discount like they told me. What is the point of paying for a warranty when they clearly don't have to actually offer a comparable replacement. The fact that they seriously sent me a model that they knew wouldn't fit and told me too bad, not our problem, then forced me to take a check for half the cost of a replacement is a scam and honestly it's probably cheaper just to not pay almost $100 a month and just save that money and pay for a new one when it breaks. I do not recommend them. The customer service was so terrible and I can't not even believe the supervisor told me I was at the end of the line and couldn't speak to anyone else. They do not care about their customers and told me go ahead and cancel when I asked how to go about it.

2 years ago

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Deforrest Settles Virginia Beach, VA

They have been responsive to every issue. Every time I've called, I was able to get done what I needed to. Everybody I've ever talked on the phone with nice and courteous very helpful.

2 years ago

Reply from 2-10 Home Buyers Warranty

Thank you so much for the 5-star rating. Everyone at 2-10 Home Buyers Warranty values your continuing business!

Jun. 21st, 2021

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Bruce Grover Virginia Beach, VA

In general it's hard to get through to you guys. When we do get somebody, they're always helpful but don't follow through. Recently, our water heater went out and had to be replaced and it was a long and slow process. We filed a complaint I think two weeks before there was any follow up. By that point, it was a real problem and then there was some difficulty getting that water heater approved because it was a forty gallon tank and there was only a fifty gallon tank available, so we spent about five days without hot water which isn't the end of the world but you know it wasn't comfortable. At that point, one of our children was sick so for them to have to take cool shower and stuff was not the best and all that could have been avoided if there was prompt service from our initial filing the complaint and a quick response from the repair guy so that was frustrating. We ended up getting a tank approved and installed but the whole process took probably about three weeks and ideally that would have been wrapped up in a few days.

2 years ago

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Greg Mckinney Virginia Beach, VA

It was easy to get signed up. We had a problem with our air conditioning unit and It wasn't cooling so we called and they were out the next day and took care of the issue in a couple hours.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi there Greg, we’re glad to read everything went well with your service request. Thank you for using 2-10 Home Buyers Warranty, and let us know if there’s anything else we can do to help you!

Jul. 14th, 2021

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Alex Searcy Virginia Beach, VA

I had a leak near my water tank and they responded real quickly because they knew the water problem and they corrected the situation. They were very efficient in the way they do the work that they do.

2 years ago

Reply from 2-10 Home Buyers Warranty

We're glad to read everything went well with your service request. Thank you for using 2-10 Home Buyers Warranty, and let us know if there’s anything else we can do to help you!

Jun. 21st, 2021

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Anonymous Virginia Beach, VA

At first we didn't care much for customer service but we have since changed our minds because we learned what we needed to do. Our hot water heater went out and it was resolved to our satisfaction. We have been mostly satisfied with all the people they have sent out. They have good service people.

2 years ago

Reply from 2-10 Home Buyers Warranty

We are happy we were able to turn things around, we appreciate your patience and continued business

Jun. 21st, 2021

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Banchee Virginia Beach, VA

Easy to use and very fast response time. We were having issues with our air conditioner freezing up and they sent someone out to recharge the system and it was a lot cheaper than if I would have called someone on my own.

2 years ago

Reply from 2-10 Home Buyers Warranty

Thank you for the kind words. It’s always humbling to learn what a positive effect 2-10 Home Buyers Warranty can have on homeowners’ lives. We’ll keep doing the best we can to make protecting your home simple and economical!

Jun. 21st, 2021

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Wendy Virginia Beach, VA

It is one of the better companies. They have answered my questions very quickly. All I had to pay was a hundred dollars to get my hot water tank covered. It was great. They had the situation taken care of quickly.

2 years ago

Reply from 2-10 Home Buyers Warranty

It’s great to read that you had such a positive experience with 2-10 Home Buyers Warranty. Our goal is to make protecting your home simple and economical, and it sounds like we hit the mark! Thanks for your feedback and business.

Jun. 21st, 2021

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Freda Virginia Beach, VA

Customer service is always prompt and quick to get to your request. They fixed my ceiling fan and I was very happy with it. The company has people that are educated and know what problem needs.

2 years ago

Reply from 2-10 Home Buyers Warranty

We’re so happy to read that you had a great experience with our services. Our goal at 2-10 Home Buyers Warranty is to make the service request process as easy for you as possible. We’re glad we could help you!

Jun. 21st, 2021

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Donald Virginia Beach, VA

Overall it has been really great. It is not perfect but it is pretty good. I would recommend them. It is convenient. Sometimes the people they sent don’t fix the problem but then they come back out and do fix it. Both times we had to use the warranty for the AC it was fixed.

2 years ago

Reply from 2-10 Home Buyers Warranty

Thank you for your honest feedback. We appreciate your business and we will use this information to improve our service.

Jun. 21st, 2021

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Stephen Virginia Beach, VA

2-10 is very prompt and very courteous. It is very easy to use. I have had to use them because I had an exterior leak and they were very quick to get the tech out here to help rectify the situation.

2 years ago

Reply from 2-10 Home Buyers Warranty

Thank you so much for your business, we appreciate it.

May. 28th, 2021

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Anonymous Virginia Beach, VA

My issues have been resolved. The plumbing issue that was dispatched was excellent, from the people on the phone to the frontline employees, it was a great experience. They were professional and efficient.

2 years ago

Reply from 2-10 Home Buyers Warranty

Thank you for your positive feedback we appreciate the support.

Jun. 21st, 2021

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William Virginia Beach, VA

The process is pretty easy. I put the request in online and I get a call back within a day or two and a person is out here within a week. My house is thirty years old so it has worked out for me. They replaced my heat unit.

2 years ago

Reply from 2-10 Home Buyers Warranty

Thanks for sharing the excellent experience you had with 2-10 Home Buyers Warranty. This is the kind of feedback that makes working in the home warranty business so fulfilling. Happy home owning!

May. 25th, 2021

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Chris Ricks Wilmington, NC

They are easy to contact and responsive. We had to replace the garbage disposal so we started the process online and everything went smooth, it got replaced in a timely manner.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hello Chris, we’re so happy you had an excellent experience with our services. We’re proud that 2-10 Home Buyers Warranty exceeded your expectations. Thank you for your continuing business!

Mar. 17th, 2021

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Anthony Desantis Macungie, PA

The warranty program is good, but the vendors, not so much. When the technicians came to fix my water heater they seemed to never have the right part. I was without hot water for two weeks. It has not been a good experience.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hey there Anthony, we’re happy that you enjoyed working with 2-10 Home Buyers Warranty. But we want to apologize for the time it took to get things resolved. We know how busy you are and we don’t want to be the ones holding you up. We’ll do our best to respond more quickly next time.

If you’d like to have a quick one-on-one discussion about the issue you had, we’d love to chat with you. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 and we can discuss.

Mar. 16th, 2021

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Caresse Schulte Saint Augustine, FL

Our dishwasher broke and they came out diagnosed it and then came back about two weeks later once I got the parts and it's been running great. Everything seemed to move pretty quick, it has been super fantastic so far.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Caresse, thanks for the flattering rating. It’s always great to read that we’re doing a good job by our clients. If there’s anything more we can do, just let us know. Thanks again for your continuing business.

Mar. 16th, 2021

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Diane Sleighel Houston, TX

They've been helpful and flexible when we have need of their services. They are able to get people out quickly. I just wasn't happy with the last technician that came out cause it's like the third time with the same issue on the refrigerator. He wasn't very helpful because he couldn't speak English, was not wearing his mask properly, and somehow didn't get two screws put back into the refrigerator.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Diane, we’re happy to hear that you had a great overall experience with our services. However, we’re disappointed that you had a problem with the independent service contractor we dispatched.
If you’d like to have a quick one-on-one discussion about the issue you had, we’d love to chat with you. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 and we can discuss.
We’ll do our best to make sure that you have a more positive experience next time. Thank you for your feedback.

Mar. 16th, 2021

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Dorothy Laliberte Columbia, SC

Customer support has always been professional, available, and helpful. I just had to use the warranty last week--my refrigerator with leaking and they found out the ice maker was leaking and they fixed it.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi there Dorothy, we’re so happy that you had such a positive experience with our staff. Thank you for your feedback and your continuing business with 2-10 Home Buyers Warranty!

Mar. 16th, 2021

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Allen Peters Hot Springs Village, AR

They've always been very responsive and I do everything online. My hot water heater was leaking and I went online and put in the information. They contacted somebody who's been contacting me about coming out to fix it.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hey there Allen, we’re so happy to read that you had a great experience with our services. Our goal at 2-10 Home Buyers Warranty is to make the service request process as easy for you as possible. We’re glad we could help you!

Mar. 16th, 2021

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April Sanders Fayetteville, NC

Every time I call, the customer service representatives have a nasty attitude. I used my home warranty when some shortages went out with my some of my sockets. I payed the hundred dollar deductible, the contractor just came out, they haven't fixed the issue, and they never came back. I called 2-10 and they could never get in contact with the contractors either so that problem is still unsolved. I have a issue now with my refrigerator, I called 2-10 and I payed my hundred dollar deductible. It took them three weeks to fix my refrigerator, my refrigerator is still not working so I've been without a refrigerator for two months now still waiting on those parts.

3 years ago

Reply from 2-10 Home Buyers Warranty

Thanks for the alert, April. We’re upset that your service request is still unresolved, too, because it’s not fair to you. We will do our best to resolve this problem.

Additionally, if you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to get this right. We hope you’ll give us another chance at resolving your issue.

Mar. 16th, 2021

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Connor Gooden Burlington, NC

When our thermostat went out I called a couple business days later they came out and they were in and out with a new thermostat in within ten minutes. They were prompt, they got there pretty quick, and they didn't waste any time. Their employees are very personable and knowledgeable and are not hard to talk to.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Connor, it’s great to read that you had such a positive experience with 2-10 Home Buyers Warranty. Our goal is to make protecting your home simple and economical, and it sounds like we hit the mark! Thanks for your feedback and business.

Mar. 16th, 2021

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Anonymous Magnolia, DE

I called and needed to have our heat pump serviced. They sent a company out, but they were not actually able to do it. They said they would have to order parts and they never game back and I couldn't even contact them again. Then I was told by 2-10 that I would have to find someone out-of-network to service it, which I did, but now I’m still fighting to get my money back from the first experience.

3 years ago

Reply from 2-10 Home Buyers Warranty

Thanks for your comments about your service request experience. We hate letting our clients down, and we want to try to make it right.

If you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.

We hope you’ll give us another chance.

Mar. 16th, 2021

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Chikelue Columbia, SC

The quality of the service is always the same and that is a good thing because it doesn’t matter who you speak with, they still provide exceptional service. They always make sure everything is taken care of and they act with a sense of urgency. Everything was taken care of when my hot water heater went out.

3 years ago

Reply from 2-10 Home Buyers Warranty

Wow, thanks so much for the excellent review, Chikelue. We’re happy to know that you’d recommend 2-10 Home Buyers Warranty services to others. Thank you for your continuing business.

Mar. 17th, 2021

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Claudia Tucson, AZ

Recently we needed work done on the swimming pool pump and within a couple of days, they came out and fixed it. I was happy. I’ve always had good customer service with them.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Claudia, we’re happy that your service request went smoothly. At 2-10 Home Buyers Warranty, we take pride in making the service request process as smooth as possible. Thanks for your continuing business!

Mar. 18th, 2021

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Connie Morales Omaha, NE

Their online site is very easy to use and we've already claimed on it twice. They were able to fix the problem in the first trip so our garage door works now and that's especially important because we're moving in soon.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hey there Connie, we’re so happy that you had a great experience with the 2-10 Home Buyers Warranty staff. They’re always working hard to help you protect your home, and we’re glad you rated them so highly. They deserve it! Thanks for your continuing business.

Mar. 5th, 2021

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Alton Watts Jacksonville, FL

Their service is very good and the work was very good. My air conditioner went out and they came out and checked it out. It had to be replaced and they replaced the whole unit inside and out.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hello Alton, we’re so happy you had an excellent experience with our services. We’re proud that 2-10 Home Buyers Warranty exceeded your expectations. Thank you for your continuing business!

Mar. 5th, 2021

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Colin Haviland Greensboro, NC

2-10 Home Buyers Warranty was quick and efficient. My air conditioning unit was out and the air conditioning guy came out and fixed it by finding a nail in my motor. The customer service rep was also really nice.

3 years ago

Reply from 2-10 Home Buyers Warranty

Wow, thank you for the excellent review, Colin. Everyone at 2-10 Home Buyers Warranty is super happy that you want to renew your Service Agreement with us and would also recommend our services! Thanks again for your continuing business.

Mar. 5th, 2021

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Dan Bradley Charlotte, NC

I've had a number of transactions and some of them were real good and some of them were real bad. Just recently, our freezer went out, and they sent a contractor out and the contractor couldn't get the part so 2-10 customer service told me that I'd get a new refrigerator and then I waited and that didn't happen so I called back again and they said they'd give me a new refrigerator. And I waited again and that didn't happen so I talked to somebody else there and they said they won't be able to give me a new refrigerator because I gotta wait for the part to come in no matter how long it takes. The customer service reps are very nice, good listeners and they try to help but they're inconsistent.

3 years ago

Reply from 2-10 Home Buyers Warranty

We’re terribly sorry and extremely embarrassed that you’ve had a negative experience with us.

If you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.

We hope you’ll give us another shot at resolving your issue and keeping you as a customer.

Mar. 5th, 2021

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Anonymous Terre Haute, IN

Just about every winter we use it because our HVAC is a pretty old system, and they're pretty good about dispatching somebody out here to fix it. Usually has something to do with the compressor or some sort. The service is pretty good but nobody's perfect. Our premium seems to be going up drastically each year.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi, we’re happy that you had a good experience with 2-10 Home Buyers Warranty overall. We really appreciate your suggestions on ways we can improve our services.
If you’d like to have a quick one-on-one discussion about any issues you had, we’d love to chat with you. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 and we can discuss.

Mar. 5th, 2021

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Adrienne Austin Burtonsville, MD

I've used it once for my HVAC system and my experience was okay. I was on hold for a very long time trying to reach customer service. They sent someone to come and fix it the next day. They did what they said they were going to do. There's so many helpful people at 2-10.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hello Adrienne, we’re glad you had a positive overall experience with us. More importantly, we appreciate your suggestions on how we can improve.

If you’d like to have a quick one-on-one discussion about any issues you had, we’d love to chat with you. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 and we can discuss.
We’ll do our best to learn from this experience for next time. You’re important to us because you trust us to protect your home, and we want to do everything we can to continue to earn your trust.

Mar. 5th, 2021

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Derrick Sowder Walpole, NH

I called for my refrigerator and they came out to fix it. I'm not going to say I was overly happy about it but it was okay. I feel like I never can get through to a person, I'm always talking to a recording and I like to talk to people directly to know what the problem is. The last technician just came not too long ago and I had a problem with my garbage disposal but I didn't like the way he told me I would have to pay for a new garbage disposal. When I disagreed, he fixed it in less than five minutes but never showed me what he did to fix it.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hello Derrick Sowder, we’re glad you had a positive overall experience with us. More importantly, we appreciate your suggestions on how we can improve.

If you’d like to have a quick one-on-one discussion about any issues you had, we’d love to chat with you. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 and we can discuss.
We’ll do our best to learn from this experience for next time. You’re important to us because you trust us to protect your home, and we want to do everything we can to continue to earn your trust.

Mar. 4th, 2021

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Michelle Columbus, IN

Our warranty was included when we bought our home in June 2020, and In August of 2020 we filed a service request for a broken ice maker. Per their website, it states you will be contact within 48 hrs and taken care of soon after. After numberous calls,long hold times, and 6 weeks finally a technician showed up on a sunday evening at 10pm while my husband was working. After he opened the freezer door and shut he said we needed a new ice maker. As he wrote the service order down, he preceded to tell me about his stint in prison . Tell me how they prefer not to work with 2-10 warranty due to there slow payments on their bills. when he requested the co-pay of 100.00 they did not take cards so he said he‚Äôd stop by the next day to get payment. He said the ice maker should be in the next week and they would be right back to install. He sure came early to claim cash next morning and the last we heard for several more weeks. I call 2-10 nearly 30 times over the next several months. Finally they installed the ice maker and left and of course it didnt work. It obviously wasnt what was wrong. It was a frozen line. Four months later the ice maker works but wont dispense from the front door, and once again call call call and finally a repair man from another company came and fixed it. Five months, 50 phone calls, reps stating they would call back and never did. You also cant call and talk to the rep who you already spent 30 mins telling the whole story. No shows for several appts. Causing me to miss work, spend hours trying to get my ice maker fixed. Finally the last one who I told I wanted to speak to someone about the terrible service assured me her manager whould call and 8 months later no one every called. It was the worse service Ive ever encountered. Definately wont renew my contract this year.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hello Michelle, we’re terribly sorry that the service request process was so frustrating. We hate letting our clients down. If you’d like, someone from our escalation team can contact you to discuss next steps.

Additionally, if you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We hope you’ll give us another chance to make this right.

Mar. 2nd, 2021

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Mark Tyrone, GA

Top quality response when needing maintenance. However, they are non-responsive when it comes to replacement of equipment. I have two heat pumps, both 18 years old, that 2-10 keeps putting bandaids on, and each bandaid costs $100. Five repair requests in just the past year.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hello Mark, we’re glad you had a positive overall experience with us. More importantly, we appreciate your suggestions on how we can improve.

If you’d like to have a quick one-on-one discussion about any issues you had, we’d love to chat with you. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 and we can discuss.
We’ll do our best to learn from this experience for next time. You’re important to us because you trust us to protect your home, and we want to do everything we can to continue to earn your trust.

Mar. 2nd, 2021

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Gia Louisville, KY

I had to have a faucet replaced and the first time they came they gave me incorrect information. Then later they explained it better to me and corrected the issue. One bad thing about the warranty is you're limited to what service providers you can use. Once they couldn't find an electrician in my area so they didn't give me service.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi there Gia, we’re glad you had a positive overall experience with us. More importantly, we appreciate your suggestions on how we can improve.

If you’d like to have a quick one-on-one discussion about any issues you had, we’d love to chat with you. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 and we can discuss.
We’ll do our best to learn from this experience for next time. You’re important to us because you trust us to protect your home, and we want to do everything we can to continue to earn your trust.

Feb. 8th, 2021

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Verified Customer

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Gail Hereford, AZ

Our warranty came with the house we got. We haven't had any real problems with the company. We needed our heater fixed and they had to come two different days to make sure it was fixed. They send someone out right away to fix your problems and you don't have to pay for it.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Gail, thanks so much for your great rating. All of us at 2-10 Home Buyers Warranty want to do everything we can to make protecting your home simple and economical. We’re glad we could help you!

Feb. 8th, 2021

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Anonymous Jacksonville, NC

Not everyone that works here has a good knowledge of what services they offer and what is covered. There seems to be no standard for what their employees need to know so it's hard to get things explained to you. We had a good experience with a dishwashing repair company but it was a nightmare to get our stove replaced because they took about two months to get that replaced.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi there , we’re happy that you had a good experience with 2-10 Home Buyers Warranty overall. We really appreciate your suggestions on ways we can improve our services.
If you’d like to have a quick one-on-one discussion about any issues you had, we’d love to chat with you. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 and we can discuss.

Feb. 8th, 2021

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Jacob Pelham, AL

We've only used our warranty once but it was very successful. The timing wasn't great since we tried to get help over a holiday weekend, but we understood why things took longer. We had a leak in our water heater and they fixed it well.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi there Jacob, we’re so happy that you had such a positive experience with our staff. Thank you for your feedback and your continuing business with 2-10 Home Buyers Warranty!

Feb. 8th, 2021

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Bradley Mabelvale, AR

After careful research I thought that would be the best company that fit my needs but I was wrong. I had a drainage problem at my home, I filed a claim and they assigned me to a plumber. A plumber come out and did whatever they needed to do, did not make any recommendations for me to do anything else and 2-10 called and tried to have argue with me about what the idea.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hello Bradley, we’re sorry and embarrassed that you didn’t receive the assistance you expected. If you’d like, our escalation team can contact you at your convenience.

If you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 2-10homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We understand you’re upset, and we want to try to fix it. You’ve trusted us to protect your home, and we want to earn that trust back.

Feb. 3rd, 2021