Name: 2-10 Home Buyers Warranty
Rating: 4.5

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Verified Customer

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Jonathan

The first time I had to use the warranty was when a condenser fan failed in the refrigerator. I submitted a ticket online that day. I think within two days someone was on site and replaced all the parts it took to work.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hey Jonathan, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Apr. 19th, 2022

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Lori

Recently I need to use the warranty because my refrigerator broke down, initially they sent out an electrician feeling it was electrical issue it was not, so a little over a week later an appliance repairman come out replace that part and it was determined that the refrigerator could not be repaired and I needed a new one, so now I'm coming up on two weeks without a refrigerator and the decision has been made to take the replacement. Its too slow, but the process was just to spot in the meantime I'm having to get take out and it's getting very costly.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Lori, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Apr. 19th, 2022

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Treasure

I used it just last week. I did it online and there was no place for me to comment the vendor that I wanted to use that was in their vendor list earlier, so they scheduled me with another vendor. I'd like to be able to use the same person if I liked them.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Treasure, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 19th, 2022

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Celia

It was good service. Most of the time they get it right. I needed a garbage disposal repair. They came right through and gave me exactly what I had in my home not a cheaper brand.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hey Celia, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Apr. 19th, 2022

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James

It takes a long time. My heater went out and it took three months for two ten to approve the repair. Then the contractor came out six times to fulfill questions. In the middle of winter.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi James, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 19th, 2022

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Mary Woodard

I purchased a home warranty in November and one of my HVAC units went out in June. 2-10 found me a good repairman and they came out a had to replace the unit include the duck work and my cost was $100.00

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Mary, we're glad to hear your HVAC unit got taken care of. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 8th, 2022

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Debbie Blum

Have submitted 2 claims. One went well. The other not. Needed to use outside vendor due to 2-10 service not being able to correct the situation for weeks. Was told what was needed to use an outside vendor and given authorization. So I thought. When I submitted the claim it was denied for not following a step. I've called requesting it to be reviewed. However no communication, feedback or results.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Debbie, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Apr. 8th, 2022

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Elizabeth

It is a bit expensive but I’ve had one bad experience when they went out a plumber and then they told me I needed an electrician. Both were our quickly. They were very friendly and courteous. They explained what they did. It was very nice and pleasant.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Elizabeth, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 8th, 2022

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Roshena

2-10 was recommended by my realtor. I used it Monday. They took care of my request. It is an amazing service. It comes in handy when an unexpected appliance breaks down. The service is reliable.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Roshena, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Apr. 11th, 2022

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June

Some things have been good and others haven’t been that great. The last time, it took them two weeks to get things straight after I called them like four times to get my plumbing issue fixed. They didn’t have the right ticket.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi June, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 8th, 2022

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Richard

It is one of the better home warranty companies. The representative was able to connect me to the proper person after I explained my situation. It was satisfactory experience.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Richard, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 8th, 2022

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Ray

I think it is excellent. I am very happy. They respond. I get exactly what I need. I had an issue with air conditioning. It wasn’t cooling enough. They dispatched a company that was very professional.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hey Ray, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Apr. 8th, 2022

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Anonymous

Pretty quick to respond and they seem open and honest and accommodating. The flat screen in my new home was the problem and the called a local contractor right away. It was perfect.

2 years ago

Reply from 2-10 Home Buyers Warranty

Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 8th, 2022

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Lanee

Based on what I’ve seem, it seems to be the best option. They are quick to respond when I need it. They give excellent input. They walked me through the process when I needed it because I had a water issue in the basement.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Lanee, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Apr. 8th, 2022

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John

Back in August of 2021 I put in a claim for our HVAC system that wasn't working and finally got someone resolved although now we're finding that it is no broken again but it took what was it six months almost seven months for the work to be done because between the warranty company and the contractor no one would communicate with each other to update what was going on so it just kept going back and forth back and forth and I actually had to be the one to step in and do all the legwork of communicating back and forth back and forth and following up and I don't think that I should have to do that as the customer of the home warranty company I think that that should have been through the home warranty company and the contractors having a better communication process. You can never get through to talk to anyone the phone is always busy and I've been on hold for over an hour waiting on on trying to get a hold of somebody.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi John, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Apr. 8th, 2022

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Rodrigo

Yes well I used it a few times and basically they've been okay pretty good. Except for the last time I'm a little disappointed because there was a part of the refrigerator that they could not get within a timely manner they just and I don't know the legal stuff but instead of just replacing the unit itself because they're the ones who couldn't find a part or whatever they just offer me the three hundred dollars for a three thousand dollar refrigerator so I'm still disappointed by that.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Rodrigo, thank you for sharing and providing your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

Apr. 11th, 2022

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James

Its very hard to talk to anybody if you actually have to talk to somebody about a problem. I had a big problem in my air condition broke and I cost me six thousand dollars and they pay six hundred dollars. They're contractually isolated and if there's anything gray you're gonna lose, but they do what they say in their contract thats nearly six hundred pages.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi James, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 11th, 2022

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Amy

Very helpful. I've actually had to use warranty three times when I moved into this house. First time went really well with the plumbing issues the second time was the furnace going out and that when I had an issue with the tech not knowing what he wanted to do or how to do it and then he wanted me to pay and five hundred extra dollars to take a hot water heater out of the way because he didn't want the hot water heater there and I called and spoke to the two ten representative and her manager because the price is a mess on that. Probably about 2 and a half. I had to wait an hour on the phone with representative and then I had to talk to her manager because I had trouble with a tech that they sent out not knowing what they were doing.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Amy, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Apr. 11th, 2022

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Mary

I think overall that's a pretty good job. We had to have our conditioner looked at and that took a little bit longer but It was also at a time where It was hot out so, I know a lot of people have problems with that here. I would say overall we've had a good experience. They were quick to get back to assign someone to have that company and call.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Mary, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 11th, 2022

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Etta

They were professional, knowledgeable, courteous and informational. I didn't know how to open up the portal I can't remember the young man that called but he took his time because I'm not computer savvy.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Etta, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Apr. 11th, 2022

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Joe

Reasonably price and professionally proficient. They're responsive to your needs. I called up made arrangement and within two hours we had someone that was scheduled to appear to the house to repair the issue.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Joe, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Apr. 8th, 2022

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Lauren

Just about a month and a half ago my oven quit working and they dispatched me to a local appliance service but the parts was backordered so I went a month and a half without an oven and that sucked. It's impossible to get in touch with an operator, you have to stay on the line and press multiple numbers for anywhere from fifteen to thirty minutes before you actually talked to somebody.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Lauren, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Apr. 8th, 2022

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Candace

I would say its a good service, quick response. Just recently we made the call, excellent service person representative, the service person came, identify the problem and made the repair and they're complete. Very satisfied.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Candace, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Apr. 8th, 2022

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Crosby

They take no time. The guy they sent was very good, they did a great job I was happy with them. They sent someone out right away and that's what I needed, it was very professional, they did a great job.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Crosby, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 11th, 2022

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Alan

The service is fine, it's just sometimes really difficult to get a hold of the people at the offices to get the service accomplished. I had to used my warranty for two items. The furnace and it's been repaired and taking care of, my kitchen appliance stove is still in the process of being fix and that one is a little harder to take care of because they had no repairman that was in network so it's an out of network repair so I'm gonna have to get reimbursed after I've paid for it. It is very difficult to get them on the phone.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Alan, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Apr. 11th, 2022

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Christine

This last time the one took a month for them to get to me. Every time that I've used it 2-10 has answered and has sent me the information very quickly but just this last time the company they assigned was not responsive.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Christine, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 11th, 2022

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Brittany

It's hard to get in touch with anyone and I've had issues with some of my calls in the past. My dishwasher just went out and it took over three months for me to get it fixed. Trying to contact with the contractor that wasn't responding and eventually found out it was on back order and then they were able to order the part instead of the contractor and then they got it fixed but it took too long to get it fixed.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Brittany, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Apr. 11th, 2022

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Jocelyn

Yes I had to used my warranty for my hot water heater and they sent someone out but the first people they sent out misdiagnosed it so I called 2-10 and asked them to send someone different and they did. It takes a long time on hold and such to get a hold of the representative.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Jocelyn, we're glad to hear your water heater got taken care of. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 11th, 2022

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Anonymous

I've been with 2-10 for two years and ultimately the price is going up. Some of the contractors are better than the others. Our kitchen faucet leaked and I have contacted 2-10 online. The contractor quickly contacted me within twenty four hours and came up the next day. I had to purchase the faucet and upon purchasing the faucet the contractor came out the following day to install it. The telephone is not good, long waits. The online is good it's quick and fast.

2 years ago

Reply from 2-10 Home Buyers Warranty

Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 11th, 2022

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Anonymous

It's been good so far. I just place the request via online portal and within twenty four hours I've gotten the call back from one of the techs from the company that was assigned the order. Just easy to use I think.

2 years ago

Reply from 2-10 Home Buyers Warranty

Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 11th, 2022

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Susan

Some of the contractors who have been sent out have been excellent but others have not been as good and I ended up having to ask someone to come back for the same problem again. Not enough clarity in showing what's covered and what's excluded. Once we noticed the toilet running constantly and so contacted 2-10 they sent out a plumber and fixed the problem.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Susan, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Apr. 11th, 2022

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Kamya

Yesterday I needed to use my warranty. I was at work my computer system was down so I couldn't go on to the portal or call it's been over an hour and a half trying to speak to somebody never did. I made an appointment online through the phone, but had to cancel it because it doesn't really give you options to make several complaints with the same system, so for example if you have a plumbing issue and that's something wrong with your thinking your call it you can report and pay a one time fee but this is only allow me to report one, so when I called the company schedule an appointment like we're not going to look at your sink because not on the ticket. So they have taken away the ability to speak the customer service rep and everything has to be done online which is you know very frustrating.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Kamya, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Apr. 11th, 2022

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Leslie

They don't have local providers or service contractors so you have to get your own provider but then when the provider gets it they have to call for prior approval and sometimes I have to hang on the phone for 45 minutes to an hour. I was told by one of the reps that I should call myself a half hour before the provider is expected. Every time I the warranty eventually they provide someone to come and fix what I need but it took us quite a bit of time and quite a bit and many phone calls.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Leslie, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Apr. 11th, 2022

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Steven

The handle of our microwave broke and it was very good they accepted it and order it and I think we're still waiting for it to be installed but it's been ordered. It was done well and they communicated.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hey Steven, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Apr. 11th, 2022

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Tori

It was a great experience. Yes we needed it for when our air conditioning unit went out.They were very prompt, on time, and very knowledgeable and easy to contact. We had a great experience.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Tori, we're glad to hear your experience went well. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 11th, 2022

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C

They sent me to a company very quickly that had a good job. The basement flooded and all of the water was unusable and we needed the plumber. The company was very prompt and very courteous in addition to being efficient.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hey C, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Apr. 11th, 2022

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Kathrine

They always try to fix the situation. They have to come out once already for dishwashing machine I was very satisfied with the technician he answered all of my questions. He was very knowledgeable so I'm very pleased with the knowledge I have that I've had with the technician. So far I've been happy.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Kathrine, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Apr. 11th, 2022

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Glenn

Great service and the repair man was great!

2 years ago Edited March 31, 2022

Reply from 2-10 Home Buyers Warranty

Hi Glenn, we're glad to hear your experience went well. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 5th, 2022

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Carol Aubrey, TX

Everything two to ten has done on the computer, so I haven't had to talk to anybody or anything. They came and repaired my washing machine, I paid a hundred dollars and everything is working fine now.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Carol, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 5th, 2022

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Steven Phenix City, AL

Definitely they have been extremely helpful and informative. They were pretty prompt when the burner went out and again with the refrigerator. They are quick to get things done. They stay on top of things.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Steven, we're glad to hear your experiences have gone well. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 5th, 2022

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Sharon Hinesville, GA

I was really pleased with what I received both occasions. They are professionals. One was with the air conditioning and that was taken care of and the other time was with washer and that too I was pleased with the service.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Sharon, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Apr. 5th, 2022

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Philip Maricopa, AZ

When I call everything is effective. They are able to retrieve my information easily and quickly. The technicians come soon. I wasn't aware when I signed up that there was a deductible.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Philip, we're glad to hear your experience went well. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 5th, 2022

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Patrice Newark, DE

I am a realtor and I use them for my clients and I have used it for myself. The response was right away and there was follow up. We had to wait a few months for parts for the heater but it is working alright now.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Patrice, thank you for sharing and for being a part of 2-10 Home Buyers Warranty. We appreciate your support!

Mar. 28th, 2022

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Christa Green Cove Springs, FL

Overall we are happy with 2-10. They have come in clutch. There have been times when it was difficult to get in touch with them because it was the weekend. They were able to get me all the parts to fix the ac within 2 days.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Christa, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Mar. 28th, 2022

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Deana Virginia Beach, VA

The people are very knowledgeable and responsive and helpful. I've used their service twice in the last thirty days. Once for a plumbing issue and the microwave. They were able to get me a new microwave.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hey Deana, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Mar. 28th, 2022

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Christopher Chandler, AZ

My pool pump wasn't working and I contacted two ten through their app and they sent out a pool company and a couple of days later it was fixed. I have been happy with their service. I reupped my contact for another year.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Christopher, we're glad to hear your experience was such a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 28th, 2022

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Dolores Riverton, NJ

I do think they are the best warranty out there. Wait time for the calls is way too long. The contractor they sent for the washer repair was very good. The service was set up promptly but they had to reschedule so both me and my husband had to take half days off work.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Dolores, we're glad to hear your washer got taken care of. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 28th, 2022

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Sandra Newnan, GA

All of it is online so I can never speak with anyone to help me figure stuff out. The one or two times I have called, they were good. Great people came out when my microwave quit working. They were polite and nice. They cleaned up after themselves. It is great dealing with them.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Sandra, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 28th, 2022

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Heather Fredericksburg, VA

Too difficult to get in touch with someone in customer service when you have issues with the providers. I had my hot water leaking and the first person they sent was not showing up and not contacting me. I had to contact and they showed up and took my payment and didn't fix it. I had to send an email to 2-10 to request someone get in touch with me.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Heather, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Mar. 28th, 2022

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Madison Wilmington, NC

Good customer service. Usually the turn around is quick for a service call. I used it a couple of weeks ago because my air unit wasn't working. When I renewed my policy, it didn't end up being the same so make sure to read it when you renew.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Madison, we're glad to hear your air unit got taken care of. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 28th, 2022