Name: 2-10 Home Buyers Warranty
Rating: 4.5

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Verified Customer

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Tanginika

I needed to use my warranty for my A/C unit in my home. I contacted 2-10, they contacted an outside vendor and responded very quickly to get my A/C fixed.

9 months ago

Reply from 2-10 Home Buyers Warranty

Hi Tanginika, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 10th, 2023

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Delroy Ricketts FL

I like the way that you're people answer the phone and treated me I like the quickness in service and for the people to come out and fix my bathroom problem I was actually surprised

9 months ago

Reply from 2-10 Home Buyers Warranty

Hi Delroy Ricketts, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 6th, 2023

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Eliezer Covington, GA

I'm going to change my home insurance company as soon as July when this contract is over, I'm very disappointed with the way I've been treated with some of the work and company's 2<10 uses! Most of the companies you guys send say they don't do the kind of work that my units need. I'm really upset with some of the company's 2-10 recommend.... Sincerely Eli M.

9 months ago

Reply from 2-10 Home Buyers Warranty

Hi Eliezer, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

Jun. 28th, 2023

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Ellery

It's good to have when I need it, but it's kind of expensive. My refrigerator went out and the guy came out about three times and it took him about six months to finally give up and get me a new fridge. Customer support is good. Typically, any issues I have come down to the technicians or the people doing the work.

10 months ago

Reply from 2-10 Home Buyers Warranty

Hi Ellery, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 7th, 2023

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Trevor

The person they sent to us didn't appear and then they cancelled. So we had to find alternative people. Another time when we put in a claim they they rejected it. That is the whole purpose of having insurance and I don't agree with them.

10 months ago

Reply from 2-10 Home Buyers Warranty

Hi Trevor, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jun. 7th, 2023

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Schyler Greer Phoenix, AZ

The customer service person from 2-10 was helpful and listen to my issue, the wait time to get some one was a little high. How ever the service repair company they sent to my house “Appliance Resource & Rescue appliance” is a horrible company, the technician was rude and trying to get them on the phone was a joke. And when they call you back is way out of the appropriate times to make calls back to your customers. A simple ice maker repair has now been an almost 3 month ordeal.

11 months ago

Reply from 2-10 Home Buyers Warranty

Hi Schyler Greer, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

May. 22nd, 2023

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Jean Remy Groveland, FL

I like the quickness of the service after submitting a request. I don’t regret paying the coverage at all. It will take about two days to a week to get your repair done.

11 months ago

Reply from 2-10 Home Buyers Warranty

Hi Jean Remy, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

May. 17th, 2023

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James Jay Tucson, AZ

Over the weekend, you cannot get ahold of them. Their phones are disconnected and you cannot start a new claim if you already have one going. Two weeks ago my A/C went out. I tried to go online to start a claim. There was already a claim open from the previous contractor who did not complete the claim process on my HVAC tune up. So this happened on a Friday. I could not get a hold of anybody until Monday morning at 8:00 o'clock when somebody finally answered the phone. Then I was able to get somebody to come out after it being two days with no A/C in Tucson Arizona at 90 degrees. Then I had to wait two more days until Wednesday when the contractor could finally make it out here, to then simply plug something back in that the previous contractor left unplugged. It would really be nice if people would call you back when they say they're going to call you back. I have asked customer service to call me back on two separate occasions and to speak with a supervisor, and I can't get a hold of anybody. But I guess it doesn't matter as long as they get my $110 every month, right? They always do what they say they're gonna do.

11 months ago

Reply from 2-10 Home Buyers Warranty

Hi James Jay, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

May. 3rd, 2023

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Kenneth McCalla, AL

They're always available when you call. My garage door was having problems and they were able to come out. I didn't have to worry about trying to find somebody. They were able to come out and fix it.

11 months ago

Reply from 2-10 Home Buyers Warranty

Hi Kenneth, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 3rd, 2023

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Ben Aurora, CO

Our experience has been very positive. Anytime that we've had questions, they've been answered. We had furnace issues and we reached out and they replaced the furnace.

11 months ago

Reply from 2-10 Home Buyers Warranty

Hi Ben, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

May. 3rd, 2023

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Robert Stacie Coomer

Fast service. Always there when needed. The price is nice!!

1 week ago

Reply from 2-10 Home Buyers Warranty

Hi Robert Stacie Coomer, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Apr. 17th, 2024

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Mr. Richard Tucson, AZ

I had this company for a couple of years and paid their rates. When it came time to replace a hot water heater and the appliance tech came to my house, I discovered the $ amount of coverage was less than my out of pocket charge. I looked at a local appliance store, and called a handyman for total cost, and saved myself 40% over what I would have paid. I dropped their coverage because it wasn't a good value for the price.

3 months ago

Reply from 2-10 Home Buyers Warranty

Hi Mr. Richard, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

Jan. 19th, 2024

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Deborah Sirles Bessemer, AL

The only thing I hate is the wait time in getting to a representative. Every time I call I’m waiting up to an hour being on hold for the next representative. Once you get a representative they are great and very helpful and knowledgeable.

8 months ago

Reply from 2-10 Home Buyers Warranty

Hi Deborah Sirles, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Aug. 17th, 2023

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john juszczak Denham Springs, LA

My tech was Edward M who was very knowledgable and professional. He diagnosed the problem right away and fixed in no time. Mr Edward is very friendly and such a pleasure to do business with. You can bet in my interactions with anyone who needs ac or heating fixed he WILL BE recommended. Thanks for the exceptional service!!! It really made my day.

8 months ago

Reply from 2-10 Home Buyers Warranty

Hi john juszczak, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Aug. 17th, 2023

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Patricia Winnabow, NC

I've never had a problem talking to anybody at 210 home warranty and they've always been very knowledgeable and informed. Recently within the last two months my hot water heater went out. And I got a new hot water heater through them. And it went very well.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Patricia, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 20th, 2023

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Glen Jacksonville, FL

It was convenient. They have quick service. I needed to use my warranty recently on my air conditioning unit. The technician came out and he diagnosed the problem and he came back very shortly and fixed it.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Glen, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 20th, 2023

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Corey Topeka, KS

It's a real good warranty because they come right out and take care of your service quickly. You can either call them or get on the website. Throughout the years that I've been with them they've done a good job.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Corey, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 20th, 2023

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Dale Oak Island, NC

The air conditioner quit working. I've had 2 totally different experiences. Back during COVID nobody could come service anything and it was a pain in the butt. Haven't had a problem since then.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Dale, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 20th, 2023

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Robert Jacksonville, FL

I think they do a great job. I had a problem with my refrigerator and they sent over a repair man. He gave me a breakdown of what it needs. He provided the parts and he came back and repaired the unit.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Robert, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 20th, 2023

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Roberto Opelika, AL

It was a quick turn around from the time that we called till our water heater was replaced and it didn't take very long, about a few days. They were very good at taking care of things right away.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Roberto, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 20th, 2023

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Anonymous Rogers, AR

We've had pretty good interaction with everybody. They're responsive. I like the online tool that's easy to use as well. We had someone out to fix our heat and he was done in 5 minutes. One interaction we had there was some difficulty between 2-10 and the contracted team. Something wasn't done right but because things ended between the companies they couldn't come back to fix it.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Anonymous, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Mar. 20th, 2023

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Leslie Oro Valley, AZ

Faucets and bathroom fixtures are not covered well. I got a whole new air conditioning twice and furnace covered, but to get a faucet replaced they don't pay very much. Nice support, but the hold times are very long to try and get ahold of anybody.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Leslie, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 20th, 2023

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Mark DE Kalb, TX

My heater wasn't working, the thermostat wasn't working and the person they sent out here was absolutely fabulous. Took care of it immediately. I think I put it in on a Friday and by Monday It was fixed.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Mark, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 10th, 2023

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Tom New Bern, NC

I know they're gonna answer the phone, it works out. The only knock I have against 2-10 is that they send a different company out every time we've called, and when you have the same problem, you lose continuity of one company to track the various repairs that take place, so everybody who comes out is brand new on this issue.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Tom, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 10th, 2023

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Timothy Tucker, GA

A little hard to get a hold of people sometimes. You do it through the computer now and so it goes through pretty quickly. But usually, when you do get the people, they explained everything and then everything gets taken care of very well.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Timothy, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 10th, 2023

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Karl New Braunfels, TX

I had a dishwasher that would not drain and I electronically requested a work order. In that particular instance, they were able to get someone out pretty quick. In another instance I had a problem with my toilet and that took about 2 and a half days to get someone out.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Karl, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 10th, 2023

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Silas Conway, AR

They have always been very helpful and they've always come through with positive results. Got me a repair man so instead of having to replace the washing machine, I was able to get it fixed for $100.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Silas, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 10th, 2023

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Kristen Watkinsville, GA

Unfortunately my most recent experience was not a positive one. My air conditioner went out and that was over the summer when we were having 105 degree temperatures and I was without air conditioning then for almost two months because communication between 2-10 and the air conditioning place that they contracted out. If I did not have a home warranty and had just simply paid for that out of pocket, I would have gotten the conditioning back within a week maximum like everybody else did. But because I went with 2-10, it was delayed during the worst heat of the summer.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Kristen, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Feb. 10th, 2023

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Joni G Mickna Indian Land, SC

They will not cover my zonal air conditioning. The unit was the builder's choice and I bought the home as a 2nd owner. The 2-10 policy could have offered an optional coverage. However, when I've needed them for all the other items they have covered us terrifically!

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Joni, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 28th, 2022

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Madhulita Clover, SC

Because of our location they don't have many service providers. A couple of times we had a tripped switch on the main circuit and it was immediately addressed. They got the nearest service provider and they got me an appointment, so they came over and corrected the circuit breaker.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Madhulita, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 8th, 2022

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Robert Austin, TX

When I picked up the phone the representative on the other side of the phone knew exactly what needed to be done and she was extremely helpful and guided me through the process effortlessly.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Robert, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 8th, 2022

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Anonymous Atlanta, GA

The service can range from really exceptional to average. I've had absolutely amazing service and then I've had service that you wouldn't wanna brag about. I had a garage door repaired iwthin a day and an airconditioner fixed within 4 days, but used three different companies.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Anonymous, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 8th, 2022

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Travis Rock Hill, SC

Every time I've called 2-10 they have answered my questions and tried to be helpful with any issues that we've had. We've had to have multiple contractors come out for one problem, which is probably the only issue that we have had. The issue is not 2-10 itself, but some of the contractors 2-10 has.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Travis, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 8th, 2022

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John Atlanta, GA

The only time we've had a claim, they were extremely responsive and it was resolved to my satisfaction. It took multiple trips but they stuck to it and they finally got it fixed.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi John, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 8th, 2022

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Kim Philadelphia, PA

The people have been very nice and very friendly and they seem to be very understanding. When I made a complaint about the fee that I was charged, they were cooperative and stuff like that. I haven't been very successful with things with them.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Kim, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 8th, 2022

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Giovann McDonough, GA

I have no issues with getting my issues fixed right away and I really appreciated that 210 warranty kept updating me with what's going on with my problem. The speed of service as far as keeping me updated was very good.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Giovann, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 8th, 2022

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Barbara Charlotte, NC

I usually get a reasonable response in a reasonable period of time and I get follow up if they see that my ticket is still open. When I the first contractor they sent was not the best they were able to make another referral that worked out well.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Barbara, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 8th, 2022

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Robert York, SC

Easy to file a claim and get a representative. I've had to use it actually a couple times. I've used it for my H V A C, twice for heating and air, and then I've also used it for when my ice maker stopped working. Anytime I've been on the phone with them I've never had any issues and they've helped me get everything I need.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Robert, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 8th, 2022

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Deborah Whitehurst

Although website makes it easy to file a claim, when one has to call to ask a question one is often on hold for over an hour. Last night I was on call over an hour and still did not get my question answered despite talking to 2 service people. Its been 3-4 weeks since claim filed and service provider determined that appluance needs replacing but no contact by 2-10.

1 year ago Edited January 10, 2024

Reply from 2-10 Home Buyers Warranty

Hi Deborah Whitehurst, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Oct. 21st, 2022

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Lisa Queen Creek, AZ

They should hire better people. I reported that my ice maker wasn't working and it took two weeks before they even sent somebody out. Then the guy came out, ordered parts, scheduled an appointment to fix my ice maker and never heard from again. I've reached out to Choice and they said they were going to send him a special work order today saying "you need to respond within twenty four hours to the lady" and he still hasn't called back.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Lisa, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Oct. 21st, 2022

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Maralyn Leesburg, VA

I've just been overall very happy with them which is why I've kept them for all the years I have, I wish the rates didn't go up so much each month but other than that I've renewed every year. They've replaced the air conditioning unit, hot water tank, repaired the refrigerator, garage door so I've been pretty happy with the work.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Maralyn, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Oct. 21st, 2022

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Anonymous Raleigh, NC

I used my warranty on my dishwasher and they came to fix it. I don't have any problem with that, either getting the service or the technician that came. Everything was done very nicely and he had very good customer service.

1 year ago

Reply from 2-10 Home Buyers Warranty

Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Oct. 21st, 2022

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Anonymous Asheville, NC

It's been easier to make a claim, easier to get in touch with customer service when necessary, and the quality of the contractor is also higher than what I experienced in the past with a different home warranty.

1 year ago

Reply from 2-10 Home Buyers Warranty

Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Oct. 21st, 2022

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Frederick Charlotte, NC

We needed to use our warranty recently for a hot water heater that finally went after almost 20 years. We called 2-10 and they essentially had someone come out it because we needed the updated water heater. It takes a few days but it didn't take long so that was a timely service.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Frederick, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Oct. 21st, 2022

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Dan Youngstown, OH

Whoever helped me give me a couple days for the soonest availability and since it was our air conditioning unit in the middle of summer said she'd call back and she found somebody and they came earlier than expected.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Dan, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Oct. 21st, 2022

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Gryta Smyrna, TN

I have the service for over 20 years, they've always been very helpful, all of the staff and contractors that I've worked with have been outstanding. I couldn't recommend it any more.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Gryta, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Oct. 21st, 2022

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Gretchen Columbus, GA

I think 2-10 is a very good program. And worth the money for sure. The best thing about it is that I don't have to search for the workers, contractors in each field, because they're already screened. And if I need them to come back, 2-10 will get them to come back and I don't have to deal with that.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Gretchen, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Oct. 21st, 2022

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Anonymous Norfolk, VA

There's a lot of things that I need to use my warranty for, and I've recommended them to a friend a couple times already. The wait times are ridiculous because sometimes you have to call back, everybody has a different level of experience and knowledge, and sometimes you have to fight to get claims processed.

1 year ago

Reply from 2-10 Home Buyers Warranty

Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Oct. 21st, 2022

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Kenneth Alabaster, AL

A few weeks ago I had my air conditioner fixed and the technician responded within a few hours of making the claim on 2-10, and they were there the next business day. It just took a little while to get in touch with an actual person in customer service.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Kenneth, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Oct. 21st, 2022

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Naquea Thomson, GA

They contacted me and let me know everything. What was going on, everything on the scheduling time, and they were on time, no later and they got the job done in a decent time.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Naquea, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Oct. 21st, 2022