2-10 Home Buyers Warranty: Read 4,056 User Reviews From Real Homeowners

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Mckennon Roanoke, VA

I had extreme difficulty reaching 2-10 representatives. I spent several hours on hold. I had a situation where my air conditioning broke down and I attempted to use my warranty service, however they were unable to find contractors and allowed me to use an out of network contractor. However it took a couple extra days to get approval for that, during which I have not had air conditioning.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Mckennon, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jun. 17th, 2022

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Dani Ocean Isle Beach, NC

When my air conditioner went out I had called and I had expressed that I was having elderly parents living with me and they reacted quickly to my problem and had it sent out the very next day.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Dani, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 17th, 2022

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Sue Norcross, GA

They kept me well informed on what things were happening. Our AC went out, my wife filed a claim online and the service contractor reached out via text. We confirmed and it was fixed the next day.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Sue, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jun. 17th, 2022

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Oron North Myrtle Beach, SC

The first time we had to use the warranty was when the ice maker went out on the refrigerator. The person came when they were supposed to and everything is fine now. Everything has been good.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Oron, we're glad to hear your experience went well. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 17th, 2022

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N Hampton, VA

Anytime we had any issues when we filed a claim they were very quick to help us resolve the problem. We just had to use our warranty to get our refrigerator fixed and everything went well. I had to pay for the part because it wasn't covered under the warranty we had.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi N, we're glad to hear your experience went well. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 17th, 2022

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Johnny Texas City, TX

I've been with 2-10 for a long time and I don't see any reason to switch. it was just recently my air condition froze up and we called this morning and they were here within two hours so this is magnificent timing.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Johnny, we're glad to hear your experience went well. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 9th, 2022

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Naveen Charlotte, NC

It was prompt, receive constant updates on the ticket from start to close so that was very good. I know the process is also very clean and neat I was able to get my work completed as per the timeline from for the provider.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hey Naveen, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jun. 9th, 2022

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Swami Jacksonville, FL

I just use it several times generally there was some problem with that plumbing or there were some leakages. They can check the service contractors occasionally. So that they are all the best ones because every time you get with the best contractor.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Swami, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 9th, 2022

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Shafqat Alexandria, VA

There was a issue with my water heater recently and the first time they send in the technician who didn't know what was going on, so I had to pay the $100 service fee and the technician did not have a solution. So then the second time they send another technician who also hasn't been very responsive. So I'm a little upset about the kind of contactors 2-10 employees or uses.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Shafqat, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jun. 9th, 2022

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Carlos Germantown, MD

I probably use them once a year because my AC unit is never working. I can't make claims over the phone anymore, I have to do it online even though sometimes I want to do it over the phone.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Carlos, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 9th, 2022

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Michael Myrtle Beach, SC

They always return your calls and seem to be very attentive in taking care of the problem. I had used my warranty to replace a garbage disposal and it was handled in a very timely manner and with professional staff.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Michael, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jun. 9th, 2022

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Ronald Tyrone, GA

They've always been pretty consistent with the service that they provide. They try to be as helpful as they could possibly be. Just recently we had a our heat pump system go out. We needed to use the home warrnty and they ended up replacing the entire system.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Ronald, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jun. 9th, 2022

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MaryGraceS_0319Ort Sumulong Lugoff, SC

The only issue I had was not being able to start a claim over the phone. We had a garage door opener that failed and other than the way to submit the claim everything went exceedingly well.

2 years ago

Reply from 2-10 Home Buyers Warranty

We're glad to hear your experience went well. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 9th, 2022

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Jeannie Surprise, AZ

I've had a very good luck with them, they answer my calls for service immediately. And they send out competent people to take care of my problem. Other companies wouldn't fix my cracked glass stove-top, but two to ten did.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Jeannie, we're glad to hear your experience has been such a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 9th, 2022

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Timothy Tucson, AZ

It's been good. My air conditioner went out. I have eight dogs and it was over a hundred in the house and they got the guy out here right away. They always answer my questions and get the job done.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Timothy, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jun. 9th, 2022

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Carl

Recently used it for our washer. When we purchased our house they had already used two to ten warranty so we just continued warranty after you know when it got to the point that it needs to be renewed

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Carl, we're glad to hear your washer got taken care of. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 3rd, 2022

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Ryan Decatur, GA

I really liked it before, but things have changed and I don't like it as much. There's been multiple times where I've needed to use my warranty and it is a process, but usually they can fix whatever needs to be fixed by the company that they sent out. But if it's not fixed then they do send a check for the us to get a new appliance.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Ryan, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

May. 18th, 2022

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Anonymous Birmingham, AL

I used it for a broken garbage disposal and they came in and then fixed it. It was very easy. When I sent a message for renew I didn't get a call back but eventually they called me and I was able to renew.

2 years ago

Reply from 2-10 Home Buyers Warranty

Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 18th, 2022

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William Mooresville, NC

I've used 2-10 two times, one was a leak between our garage and our great room. And another one was for our air conditioning not working. There were a couple of times I had to call twice but I have been able to get questions answered and things taken care of so I've never had anything that was unanswered or unresolved.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi William, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 18th, 2022

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Bohdan Lowell, AR

Customer support is difficult. My refrigerator has had the same problem for over a year, they sent people out four times I ended up having to pay for dry ice plus a bunch of food and until it was finally resolved. They just need to make it easier when a customer calls in.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Bohdan, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

May. 18th, 2022

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Anonymous Columbus, GA

When I call them I spend a lot of time on hold before I get to speak to someone. Then I tell them what I need done and they eventually send someone to repair that the problem or to review the problem to see what needs to be repaired. Then it goes through another process and if things go well within a couple of weeks the problem is resolved. I have been trying to resolve something with the them they have not been returning my phone calls.

2 years ago

Reply from 2-10 Home Buyers Warranty

We're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

May. 12th, 2022

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Harry Grandview, MO

The overall experience has declined over the years. My last customer service experience was miserable. The young man I had on the phone I explained to him all the things I needed and he referred me to go back to the website and put my claim in online and then I was disconnected. So I had to call back to get somebody else on the phone so I could talk to his supervisor because it was such a negative experience. I just recently used my warranty to replace my faucet.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Harry, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

May. 18th, 2022

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Colin Peters Savannah, GA

When my appliance (Garbage Disposal) stopped working, I called and got an appointment within a week. The technician was courteous and knowledgeable. He fixed the problem within 10 minutes.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Colin, we're glad to hear your garbage disposal got taken care of. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 2nd, 2022

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Doug Atlantic Beach, FL

Sometimes we don't really get the support we feel what should be getting, one time that we had a problem they said it was from the previous policy and not the renewal and that was a big hassle till we got it figured out and covered. But last time we did use 2-10 they were very good. The technicians were excellent.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Doug, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 2nd, 2022

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Sabrina Stone Mountain, GA

The price on the coverage was good for what I needed. To my knowledge I have never actually been able to get through to someone in 2-10 on the phone. This last time I tried to use it the website portal was down and I couldn't submit a ticket the correct way but I was able to do it through their phone automated service.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Sabrina, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 2nd, 2022

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Vicki Loganville, GA

Feel like they have the better coverage and as a realtor I advise everyone to get this warranty. I had to use my warranty for a hot water heater that was busting, they replaced the hot water heater.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Vicki, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

May. 2nd, 2022

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Daniel Dayton, OH

When I need services I need them promptly and 2-10 gets them done efficiently and lets us know it happened. One or two times the people that came over didn't didn't fix it or didn't fix it properly where I have to have somebody else come back and do it.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Daniel, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 2nd, 2022

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Roberto Gallatin, TN

Very trust worthy. Within hours of filing my claim I got a response back from 2-10 and then within a couple hours from that I got a text from the contractor asking when would be a good time for them to come out.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Roberto, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

May. 2nd, 2022

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Georgew Sherwood, AR

We had a refrigerator that came with the house that was covered with the warranty probably six months later it burnt out and they replaced the refrigerator. And it's very very happy with that.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi George, we're glad to hear your experience was such a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 2nd, 2022

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Rafael National City, CA

I do it online so we got down there very fast. Twice for my refrigerator where the the ice maker wasn't making ice and they got that fixed pretty quickly. They were trustworthy.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Rafael, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

May. 2nd, 2022

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Rob Corradetti Hampstead, NC

We've had our policy since we bought the house 4 years ago. We plan to keep our Warrentee for as long as we are here. It's been very useful and has been really easy to use. I highly recommend it to others. Rob

2 years ago

Reply from 2-10 Home Buyers Warranty

Hey Rob, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Apr. 26th, 2022

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Carlos Rollan Jacksonville, FL

It is extremely difficult to reach somebody that can answer questions in a concise accurate way. I have had many problems obtaining satisfactory answers regarding a microwave that is supposedly on order. I spoke to three different people and got conflicting responses. I still don't know who will actually will deliver the microwave or when. Very frustrating.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Carlos, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Apr. 26th, 2022

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Steven Taback West Palm Beach, FL

I have been a long time customer, and very satisfied until recently. I found myself rather dissatisfied with my most recent experience, not due to lack of service on the part of the contractor, but rather poor, inefficient and inaccurate communications on the part of 2-10 Home Buyers. So what would have been a 5 star rating is now a 3 star, and I have to consider whether to keep my contract for the upcoming year, which I have already made the payment.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Steven, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Apr. 26th, 2022

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Davin Holland

Fast and friendly service. When I called they had someone contact me immediately for my service request. They even reached out me to see if I was satisfied with the work that was done.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Davin, we're glad to hear your experience went well. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 19th, 2022

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Iris

Everything has been moved really well it's probably will most likely I will continue my services with them after the expiration of his contact. Prompt service, courteous service from the people that have come my my only trouble with them is on getting through the website but it seems reluctant to want to help you on the phone.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Iris, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 19th, 2022

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Jonathan

The first time I had to use the warranty was when a condenser fan failed in the refrigerator. I submitted a ticket online that day. I think within two days someone was on site and replaced all the parts it took to work.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hey Jonathan, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Apr. 19th, 2022

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Lori

Recently I need to use the warranty because my refrigerator broke down, initially they sent out an electrician feeling it was electrical issue it was not, so a little over a week later an appliance repairman come out replace that part and it was determined that the refrigerator could not be repaired and I needed a new one, so now I'm coming up on two weeks without a refrigerator and the decision has been made to take the replacement. Its too slow, but the process was just to spot in the meantime I'm having to get take out and it's getting very costly.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Lori, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Apr. 19th, 2022

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Treasure

I used it just last week. I did it online and there was no place for me to comment the vendor that I wanted to use that was in their vendor list earlier, so they scheduled me with another vendor. I'd like to be able to use the same person if I liked them.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Treasure, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 19th, 2022

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Celia

It was good service. Most of the time they get it right. I needed a garbage disposal repair. They came right through and gave me exactly what I had in my home not a cheaper brand.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hey Celia, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Apr. 19th, 2022

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James

It takes a long time. My heater went out and it took three months for two ten to approve the repair. Then the contractor came out six times to fulfill questions. In the middle of winter.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi James, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 19th, 2022

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Mary Woodard

I purchased a home warranty in November and one of my HVAC units went out in June. 2-10 found me a good repairman and they came out a had to replace the unit include the duck work and my cost was $100.00

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Mary, we're glad to hear your HVAC unit got taken care of. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 8th, 2022

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Debbie Blum

Have submitted 2 claims. One went well. The other not. Needed to use outside vendor due to 2-10 service not being able to correct the situation for weeks. Was told what was needed to use an outside vendor and given authorization. So I thought. When I submitted the claim it was denied for not following a step. I've called requesting it to be reviewed. However no communication, feedback or results.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Debbie, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Apr. 8th, 2022

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Elizabeth

It is a bit expensive but I’ve had one bad experience when they went out a plumber and then they told me I needed an electrician. Both were our quickly. They were very friendly and courteous. They explained what they did. It was very nice and pleasant.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Elizabeth, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 8th, 2022

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Roshena

2-10 was recommended by my realtor. I used it Monday. They took care of my request. It is an amazing service. It comes in handy when an unexpected appliance breaks down. The service is reliable.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Roshena, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Apr. 11th, 2022

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June

Some things have been good and others haven’t been that great. The last time, it took them two weeks to get things straight after I called them like four times to get my plumbing issue fixed. They didn’t have the right ticket.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi June, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 8th, 2022

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Richard

It is one of the better home warranty companies. The representative was able to connect me to the proper person after I explained my situation. It was satisfactory experience.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Richard, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 8th, 2022

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Ray

I think it is excellent. I am very happy. They respond. I get exactly what I need. I had an issue with air conditioning. It wasn’t cooling enough. They dispatched a company that was very professional.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hey Ray, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Apr. 8th, 2022

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Anonymous

Pretty quick to respond and they seem open and honest and accommodating. The flat screen in my new home was the problem and the called a local contractor right away. It was perfect.

2 years ago

Reply from 2-10 Home Buyers Warranty

Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 8th, 2022

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Lanee

Based on what I’ve seem, it seems to be the best option. They are quick to respond when I need it. They give excellent input. They walked me through the process when I needed it because I had a water issue in the basement.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Lanee, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Apr. 8th, 2022

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John

Back in August of 2021 I put in a claim for our HVAC system that wasn't working and finally got someone resolved although now we're finding that it is no broken again but it took what was it six months almost seven months for the work to be done because between the warranty company and the contractor no one would communicate with each other to update what was going on so it just kept going back and forth back and forth and I actually had to be the one to step in and do all the legwork of communicating back and forth back and forth and following up and I don't think that I should have to do that as the customer of the home warranty company I think that that should have been through the home warranty company and the contractors having a better communication process. You can never get through to talk to anyone the phone is always busy and I've been on hold for over an hour waiting on on trying to get a hold of somebody.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi John, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Apr. 8th, 2022

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