America's First Choice Home Club: Read 115 User Reviews From Real Homeowners

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Hal Charpia Vero Beach, FL

I was comparison shopping for a home warranty when suddenly I received a call from Randy D with AFC. Fortunately I had just reviewed AHS and Charter Home Warranties. Randy was ready for the kill. He had all the info on AFC versus competition. Most of all it was nice to converse with a human being. We spent a lot of time discussing options and best coverage. I am a disabled senior on fixed income. It was like he read my mind and I am a happy and thankful customer. Buying a 14 year old home in great condition does not mean it will be trouble-free. I now have peace of mind if a need arises. Thank you Randy and AFC.

6 years ago

Reply from America's First Choice Home Club

We are pleased to hear you felt our reps were knowledgeable and informative!

May. 23rd, 2019

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Elizabeth L. Acworth, GA

I received a warranty with this company in 2015. My realtor gave it to us as a gift. At first I was not really interested but when my AC went out that summer I called them a repairman was at my house within 3 hours. He fixed the issue and I have not had a problem with that since. When it came time to renew my coverage my account person offered a longer plan with more savings. I took that route during this time I have had 3 claims. All 3 have been handled quickly, I do have a $75.00 service fee but that is all I have paid each time. With my fridge, the repair guy had to come out a few times with different parts but it has been working great for over a year now. This was an unexpected gift from my realtor but I have been really happy keeping them on and having that protection from a really high bill. I do recommend them to my friends and neighbors.

6 years ago

Reply from America's First Choice Home Club

Elizabeth, thank you for the review! We are thrilled that you are pleased with the service!

AFC Home Club

May. 16th, 2019

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Tim Finleyville, PA

Yes I was going to go with American home shield until I found out that they have had a large amount of problems with customers in the past I then checked out BPG home warranty which is rated number one I also got a hold of the Better Business Bureau which gave them an A+ I just got through talking to a gentleman they do excellent service I for one suggest anybody out there to go with This company and nobody else thank you and good luck

6 years ago

Reply from America's First Choice Home Club

Tim, we appreciate your feedback and look forward to working with you!

Aug. 28th, 2019

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Conrad Hillman Mapleton, ND

Kevin took the time to answer all of my questions and assisted us with getting the best deal. He was not pushy when we did not want to go with a 3 year plan and instead made sure that he met our needs. I had called Life Guard Home Warranty before AFC and I gave my number for a call back because they were too busy, I have yet to hear back from them. When I called AFC I was immediately in contact with a friendly representative.

6 years ago

Reply from America's First Choice Home Club

Conrad,

Thank you for your feedback. Please be aware we are 24/7 for service also at 855-613-4555.

Aug. 12th, 2019

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KuvLover San Diego, CA

I spoke with Melanie, who helped me with a few things today. She was absolutely outstanding! It was time to renew my policy, and she explained everything to me regarding the difference between 2 policies, and I chose the Platinum policy. Great coverage! Also, I told her about an issue I was having with something not covered by my policy (a door), and she tried to help me with referrals there, too. I feel I always receive great customer service from AFC, and I sure got the best today! Thank you, Melanie!

6 years ago

Reply from America's First Choice Home Club

Thank you for the feedback and we are glad to hear you went with the top plan. We look forward to working more with you!

Aug. 12th, 2019

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Nate State College, PA

Over the years this is the fifth different home warranty company that we have worked with. We have already submitted two claims with them and are currently working on the third. Across-the-board their technicians are courteous and prompt and always give us direct information. They have never failed to pay us in a timely manner for repairs they said that they would cover. They are simply the best we have ever worked with.

6 years ago

Reply from America's First Choice Home Club

Nate, we genuinely appreciate your feedback and look forward to providing excellent service!

May. 30th, 2019

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Smokey Rickerd Clovis, CA

We have had AFC Home Warranty for the past 5-6 years. We have had to utilize the warranty 4-5 times and each instance the Customer Service, starting with the initial call until the technician was finished was very good. Do to a couple of times not having a part the tech had to return, but it was still on the initial co-pay. Cannot say anything negative all positive. The Co-pay is reasonable, thee Service from the receptionist to the tech and the work has been good, and the cost of the warranty is very reasonable to compared to other companies. Try ityou should be happy with theservice!

6 years ago

Reply from America's First Choice Home Club

Thank you so much for the feedback! We look forward to providing excellent service for your home!

May. 30th, 2019

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Mikhail Kochukov Houston, TX

I had an experience with three different home warranty companies; Landmark, Select and America's First Choice. So far, the America First Choice is far superior by convenience of customer service. I reported my claim entirely online and was contractor assigned within about hour. The contractor contacted me right away - literally. With other companies I almost always had issues to report my problem, to get in touch with contractor, to schedule service etcetera. I would definitely recommend America's First to everybody.

6 years ago

Reply from America's First Choice Home Club

Thanks for your feedback Mikhail. We are pleased to hear you received prompt service and highly recommend AFC!

May. 24th, 2019

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Dan Springfield, MO

Customer service was great. The representative, Joe, was very responsive. Quick response to the online inquiry. The real proof of your quality will be in how you respond to service. I'd love to know what percentage of claims you cover. Numbers and dollars.

6 years ago

Reply from America's First Choice Home Club

Dan,
Thank you for your feedback! Our members are overwhelmingly pleased with service and we are sure you will be too! We look forward to servicing your needs in the future.

Service Team
AFC Home Club

Jun. 26th, 2019

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Jim F Granbury, TX

Joe was very helpful and not pushy like other Home Buyer Warranty Companies we inquired about in choosing a home warranty program. The service fee is very reasonable and the coverage of our major items and appliances is excellent.

6 years ago

Reply from America's First Choice Home Club

Jim,
Thank you for your feedback!

AFC Home Club

Jun. 26th, 2019

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Steven Kramer Walpole, MA

We just joined. In comparing info. from other companies FirstChoiceHomeClub. came in first. We will know better once we get the paperwork. I can only tell you the person we spoke with was knowledgeable and very informative. I would certainly recommend FC.

6 years ago

Reply from America's First Choice Home Club

Mr. Kramer,

Please make sure to read all guidelines as we are very transparent. If you have any question your agent is dedicated to you and will answer any needs you have.

AFC Home Club

Jun. 12th, 2019

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Clay Hooper Elizabethtown, KY

I spoke with Taylor about different packages offered for a home warranty. He gave me his personal info, told me to call him directly, spoke to his manager for me, and gave me the best price out of any other company I contacted. I will recommend this company and Taylor to anyone who is looking for any type of services for a home warranty.

6 years ago

Reply from America's First Choice Home Club

Clay, we appreciate your feedback and we will certainly let the account manager know you enjoyed your experience!

May. 30th, 2019

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Jim & Linda Levitt Sherman Oaks, CA

Absolutely the best of all the companies in this business. Love the fact that we can pick our own service company. Also was quickly reimbursed after we had paid directly to service company. We are totally happy with AFC and you may quote us any time. Best, Jim & Linda Levitt

6 years ago

Reply from America's First Choice Home Club

Thank you Jim and Linda!

May. 30th, 2019

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Tricia Stumpf Denver, CO

If my initial contact with AFC Home Club is any indication of how my future experiences will be, I've made a very wise decision. Taylor (the Account Rep) was excellent! Very knowledgable and helpful throughout the very simple process of signing up!

6 years ago

Reply from America's First Choice Home Club

Thank you for your feedback Tricia! We look forward to working with you!

May. 30th, 2019

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LSantiago North Hills, CA

This was my fist claim with America's First Choice. I called regarding my dryer. They sent a technician right away. He determined that it needs to be replaced. We bought the replacement and AFC sent me reimbursement promptly. I would recommend America's First Choice to anybody.

6 years ago

Reply from America's First Choice Home Club

We are pleased to hear you had a great first time experience with AFC!

May. 24th, 2019

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Patty Ocoee, FL

I just bought a home warranty with this company, I haven’t used it yet so I can’t review the service aspect. However, Everett called me right away, he was very professional and courteous. He answered all my questions and provided advice on what products to buy.

6 years ago

Reply from America's First Choice Home Club

Patty, we are pleased you felt our rep was professional and courteous. We look forward to servicing your home!

May. 24th, 2019

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Autumn Lewiston, ID

When my home was purchased we also received one year of coverage by America's First Choice Home Club. I really like their customer service because a representative contacted me to confirm my year of coverage and go over my coverage. To my relief we never had to use them, however, it was nice to know that all our major appliances and our heating system were covered just in case.

3 years ago Edited December 20, 2021

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Paige Burandt Saint Croix Falls, WI

Sales associate Tyler was amazing! He helped me get a discounted rate on the plan I was interested in. Did a good job of selling the 3-year plan, which I just wasn't interested in. Looking forward to more from this company.

6 years ago

Reply from America's First Choice Home Club

Paige, we are pleased to hear you enjoyed working with our account manager!

Aug. 28th, 2019

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Don Myer Idabel, OK

I have only experienced the sales process, but I found the representative very helpful and easy to talk to. Thank you for walking me through the process and listening to my needs.

6 years ago

Reply from America's First Choice Home Club

Don,

We make sure that the service department treats our members just as well! Our sales and service are all in-house so that our members have a seamless transition to coverage. Thank you for your feedback!

Aug. 12th, 2019

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Kevin Fredericksburg, VA

I spoke to Ryan who was very informative on what was offered. He did not attempt to downgrade the other home warranty companies but focus on what his company can offer. Very professional

6 years ago

Reply from America's First Choice Home Club

Kevin,

Thank you for your feedback. Unlike other companies, we do not speak about what they do or do not offer we focus on our top of the line coverage as that is why you are speaking with us!

Aug. 12th, 2019

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Sarah Lopienski Columbus, OH

My customer rep Connor was fantastic. Walked me through each plan and savings. Got the best deal for me. I appreciate the tenacity of helping customers feel like you care about them and their homes!

6 years ago

Reply from America's First Choice Home Club

Thank you for your feedback. Connor is a great addition here and we know you will be just as pleased with the service.

Aug. 12th, 2019

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smerrell Monterey, CA

America's First Choice Home Club has done a great job helping us keep it home in tip top shape. They have been responsive and easy to work with and very reasonable on what they will cover.

6 years ago

Reply from America's First Choice Home Club

Thank you very much for the feedback on your service with AFC!

Aug. 12th, 2019

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karen Bellingham, WA

We bought the warranty as part of the sale of our house. and just signed up today, so we actually haven't used the service, but Randy on the phone was super nice and helpful. Great customer service.

6 years ago

Reply from America's First Choice Home Club

Karen,
All service is located in-house. Therefore we are able to give prompt resolutions on any needs. We look forward to servicing your homes needs in the future.

AFC Home Club

Jun. 26th, 2019

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Megan and Gary J Mascoutah, IL

Our representative was professional, personable, and knowledgeable. It was an easy process to set up service and made me feel comfortable knowing that this company is going to have our backs!

6 years ago

Reply from America's First Choice Home Club

Thank you for the feedback Megan and Gary!

May. 31st, 2019

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Ariel Hall Meridian, ID

Beforw the house burnt down, I called several times on stuff and they were very helpful! Then after I told them the house burned down, we actually got a refund! Altho I'm still waiting to see it....

6 years ago

Reply from America's First Choice Home Club

Ariel, thank you for your review!

May. 31st, 2019

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James Bullhead City, AZ

My decision on 5 stars is because of Cost and Coverage. I will see how customer service is when I need help to take care of home issues when there is a problem. Will write another review then but satisfied so far.

6 years ago

Reply from America's First Choice Home Club

Thank you for the feedback James!

May. 30th, 2019

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barbara dobson Sacramento, CA

They are a great company to do business with. They provided over and beyond. I had a washer that did not warrant repairing so they paid me for a replacement. I was able to purchase another one. Thank you AFC

6 years ago

Reply from America's First Choice Home Club

Barbara, we appreciate your feedback and look forward to providing excellent service!

May. 30th, 2019

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Nicholas Muscari Henderson, NV

He was very clear in explaining the policy i picked and did not pressure me into buyimg other option's. He was very helpful and took his time with me. That's why i purchased the warranty.

6 years ago

Reply from America's First Choice Home Club

Thank you for the feedback Nicholas!

May. 30th, 2019

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Barbara Taylor Oakland, CA

I was really impressed with the follow up calls that were made to see if my work had been done. I found them very easy to talk to and felt good that they were right on target to get my work done

6 years ago

Reply from America's First Choice Home Club

Thanks for your review Barbara!

May. 30th, 2019

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Roy Scarsdale, NY

Very happy to say to deal with the Sales staff (Mike R, Randy D and Dave) were exceptional to answer questions, to provide best assistance in the enrollment process .

6 years ago

Reply from America's First Choice Home Club

Mr. Mehta,

We are glad to hear that you were pleased with the interaction. We look forward to servicing your homes needs.

AFC Home Club

Jun. 12th, 2019

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Jack Middle River, MD

Very nice staff and friendly got me tooking care of in a timely manner and the company they sent was very professional and knowledgeable thanks and a job well done

6 years ago

Reply from America's First Choice Home Club

Jack,
Thank you for reviewing your experience. We are so pleased to hear that you were satisfied!
AFC Home Club

May. 30th, 2019

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Rosemary San Antonio, TX

Tyler was extremely helpful in making the right choice of coverage for my home! I have peace of mind that I won't have any surprises if something breaks down in my home.

6 years ago

Reply from America's First Choice Home Club

Thank you for the feedback Rosemary! We look forward to servicing your home.

May. 22nd, 2019

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Lorraine Peyton King George, VA

Sales personnel was awesome, experienced and very caring and friendly. I am sure I will be very pleased with this company.

6 years ago

Reply from America's First Choice Home Club

Lorraine, we appreciate your feedback!

Aug. 28th, 2019

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Shelley Glassman Trabuco Canyon, CA

Prompt courteous service. Everyone I spoke too was so helpful. They knew all costs and clearly stated what my coverage would cover.

6 years ago

Reply from America's First Choice Home Club

Ms. Glassman,
Thank you for the feedback. We are happy to service your residences. Keep in mind with AFC you rates are guaranteed. We also have a 3-year plan which will save you a lot of money. We look forward to servicing your needs in the future.

AFC Home Club

Jun. 26th, 2019

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Elizabeth Grippo Monroe, NC

Connor was extremely thorough and answered all my questions. He was very knowledgeable and helped me make an informed decision on my home warranty.

6 years ago

Reply from America's First Choice Home Club

Elizabeth, thank you for your feedback! We are pleased to hear you enjoyed speaking with Connor!

Jun. 17th, 2019

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Shirley

I was having an "off" day, having trouble getting thoughts together. The Sales Rep was patient with me and helped me renew my policy.

6 years ago

Reply from America's First Choice Home Club

Shirley, we are pleased to hear you felt our account manager was helpful!

May. 31st, 2019

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Clara Wyatt

Representative was courteous and able to answer my questions. Was given the name of the company by Consumer Reports.

6 years ago

Reply from America's First Choice Home Club

Thank you for your feedback!

Aug. 12th, 2019

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Andrew Burgos Las Vegas, NV

Dave was great and very knowledgeable. He assisted me in choosing the right plan that fit our home.

6 years ago

Reply from America's First Choice Home Club

Andrew,

We are here to help!

Aug. 12th, 2019

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Jeff Dallas, GA

Easy to get signed up for new service. Payment terms are great! Coverage options are good.

6 years ago

Reply from America's First Choice Home Club

Jeff,

We look forward to servicing your homes needs. Thank you for the review.

AFC Home Club

Jun. 12th, 2019

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LFulgenzi Tucson, AZ

Very clear and professional. Explained in detail various protection policies and their costs

6 years ago

Reply from America's First Choice Home Club

We are glad to hear you were pleased thank you for the review

Sales Team
AFC Home Club

Jun. 5th, 2019

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Debbie Olathe, KS

AFC is the BEST choice. they do handle claims quickly. customer service is wonderful.

6 years ago

Reply from America's First Choice Home Club

Thank you for reviewing Debbie! We are pleased you received excellent customer service and look forward to servicing your home in the future!

May. 30th, 2019

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Nuage Houston, TX

AFC provides good service and has reliable technicians to repair the problems that arise on a home.

6 years ago

Reply from America's First Choice Home Club

Thank you for your feedback Nuage! We look forward to servicing your home!

May. 30th, 2019

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C Scarpati Tempe, AZ

Quick service when starting a claim. The providers of the service have all been good

6 years ago

Reply from America's First Choice Home Club

Thank you for reviewing! We are pleased to hear your claim with AFC was quick and easy!

May. 30th, 2019

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Sue Gallipolis, OH

The gentleman I spoke with was very nice,polite and knowledgeable.

6 years ago

Reply from America's First Choice Home Club

Thank you for your feedback!
AFC Home Club

Jun. 26th, 2019

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Randall Owensboro, KY

Very helpful with all questions I had about the warranty and coverage...

6 years ago

Reply from America's First Choice Home Club

Thank you for your feedback Randall!

Jun. 17th, 2019

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Namit Mehta Marietta, GA

The sales manager was very polite & professional. Answered all my questions.

6 years ago

Reply from America's First Choice Home Club

Mr. Mehta,

We are glad to hear that you were pleased with the interaction. We look forward to servicing your homes needs.

AFC Home Club

Jun. 12th, 2019

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Alex Lakewood, OH

I have had to call them twice, and both times they were great.

6 years ago

Reply from America's First Choice Home Club

Thank you for your feedback Alex! We are pleased to hear the service was great!

May. 30th, 2019

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Dennis Attleboro, MA

Easy to call the customer service. There’s no long wait too.

6 years ago

Reply from America's First Choice Home Club

Thank you for your review Dennis! We strive to provide excellent customer service!

May. 30th, 2019

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Jessica Spring, TX

Joe was very helpful and answered all of my questions. Thanks.

6 years ago

Reply from America's First Choice Home Club

Glad you enjoyed our customer service!

May. 23rd, 2019

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Robert Mesquite, NV

I was satisfied with my first contact and all my questions were answered.

6 years ago

Reply from America's First Choice Home Club

We appreciate your feedback!

May. 23rd, 2019

America's First Choice Home Club Reviews

Summary of Reviews