America's First Choice Home Club Reviews

3.4

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115 User Reviews

5.4

Overall Score

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3.4

star star star star_half star_border

115 User Reviews

5.4

Overall Score

Compare

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Summary of Reviews

Star Rating

3.4

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115 Reviews

Review Breakdown

5 grade

47%

4 grade

3 grade

2 grade

1 grade

30%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Kristen Tuscaloosa, AL

We bought our home a year ago, and our current warranty is about to expire. I've been shopping around for a replacement, and the product and customer service AFC offers is unbeatable. I appreciate that AFC offers a dedicated account manager, a real person I've spoken to previously to handle my service requests. I like being able to choose my own contractor to perform repairs. And I like the refund guaranty (i.e. if I'm not happy with their product, I will receive my money back, prorated). All of these factors give me confidence in going with a new company for our warranty needs. Thanks to all!

6 years ago

Reply from America's First Choice Home Club

Kristen,

Thank you for the review! We look forward to servicing your home!

AFC Home Club

May. 16th, 2019

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theresa proffitt Knoxville, TN

I think it a good value . And even for vets. the only thing is it would be nice if they paid 100% of the Free-on like first American does .

6 years ago

Reply from America's First Choice Home Club

Theresa, we appreciate your feedback on our coverage. Thank you!

May. 30th, 2019

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Susan Haugh Redlands, CA

What they would do was limited, but they sent someone out quickly. Our repair was done efficiently. The staff was polite and efficient.

6 years ago

Reply from America's First Choice Home Club

Ms. Haugh,
Thank you for the review. I have researched your accounts and see that all service requests you have had were paid in full. If there was something else you were not satisfied with please reach out to us at 855-613-4555. Thank you.

May. 30th, 2019

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Richard Apollo Beach, FL

The salesman, Kevin was very knowledgeable and answered all of my questions. He also explained the various options.

6 years ago

Reply from America's First Choice Home Club

Thank you for your feedback.

Aug. 12th, 2019

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Armand Bendersky Highland Park, IL

I had a good conversation with Everette and then the TO'd me to Randy. Both were knowledgeable and personable.

6 years ago

Reply from America's First Choice Home Club

Mr. Mehta,

We are glad to hear that you were pleased with the interaction. We look forward to servicing your homes needs.

AFC Home Club

Jun. 12th, 2019

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R- Platinum Investments Hatley, WI

I was very pleased. My questions were answered and I have a good feeling about selecting AFC for my Home Warranty Co.

6 years ago

Reply from America's First Choice Home Club

We are pleased to hear you had a great interaction with our service rep!

May. 24th, 2019

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Stephen Ernest Baldwin Rancho Cucamonga, CA

Needed them only once so far. Washing machine went out and they were here for me.

6 years ago

Reply from America's First Choice Home Club

Thanks for your feedback Stephen!

May. 24th, 2019

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Patricia A Peed Lenexa, KS

It was a pleasant experience and very knowledgeable. Just signed up for our 3 year home warranty.

6 years ago

Reply from America's First Choice Home Club

Thank you for your feedback Patricia. We look forward to servicing your home!

May. 24th, 2019

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James Barbour Hacienda Heights, CA

very good personnel, informative and responsive to their service.

6 years ago

Reply from America's First Choice Home Club

James, we are pleased to hear you have received great customer service from our account managers! Thanks for reviewing!

May. 30th, 2019