America's First Choice Home Club Reviews

3.4

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115 User Reviews

5.4

Overall Score

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3.4

star star star star_half star_border

115 User Reviews

5.4

Overall Score

Compare

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Summary of Reviews

Star Rating

3.4

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115 Reviews

Review Breakdown

5 grade

47%

4 grade

3 grade

2 grade

1 grade

30%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Ronald Haab Gilbert, AZ

Not happy. Joined AFC on 06/08/2020 with a grace period of 15 days because of prior home warranty. On Sat 07/11/2020 dishwasher leaked water. Text said they would get back to me. Did not hear anything until this Monday at 9:25 to call back. Just talked to a person and said that I owe another $150 because of 30 day grace. Connor of you company verified that this was a 15 day wait period not your tradional 30 day.

5 years ago

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Marty Sparks, NV

After calling for a leak under my kitchen sink, AFC sent a plumber. Because of what the pipe was made of, the AFC would not approve payment. So I paid $350 out of pocket, I want to thank AFC for such great service. You sent the plumber pretty fast, I Thank You for such fast response. Other than that, I have no positive feed back. Just trying to read "ALL THE FINE PRINT" in your contract with me, seeing that fine print, makes me want to find another Company, for my Home Appliance Insurance. Thank You, for nothing.

6 years ago

Reply from America's First Choice Home Club

Thank you for your feedback Marty. We look forward working with you again this year!

May. 24th, 2019

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Mr mayfield Milwaukee, WI

I’ve had no claims honored! No coverage for act of nature coverage! Old products or not properly inspected are not covered - even though we pay each month year after year! I think those rules should be changed to better service customers warranty products that they pay for each month!

6 years ago

Reply from America's First Choice Home Club

When reviewing your requests I show 2/2 service requests were paid for. Please be aware no warranty company covers natural disaster or power surges/outages. This is why you already pay for Home Owners Insurance. If you would like to speak with us in more detail about your concerns feel free to contact us 24/7 at 855-613-4555.

May. 30th, 2019

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Kevin D Lincoln, NE

The website is not very user friendly. I had trouble logging on to my account and then once it allowed me in, trying to navigate between screens was just as difficult. Apparently the server was having issues but it was still faster to schedule a service appointment online than over the phone.

6 years ago

Reply from America's First Choice Home Club

Kevin, we apologize about the issue you had with our website. Your account manager will be reaching out to you directly to ensure this is resolved. Thanks for the feedback!

May. 30th, 2019

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Wendy M Budde San Marcos, CA

The last time we used our warranty, we had to call to get clearance before the plumber could do the work, we had to wait on hold for a long time. Also, the door of our microwave broke, not covered under warranty

6 years ago

Reply from America's First Choice Home Club

Please be aware all companies have to give approval before a job can be completed. We apologize about the hold time as we do prioritize technicians. I do show we have covered all requests except the Microwave as the handle fell off and that is not a mechanical failure. Home Warranty is for mechanical failures on items. It is industry standard that physical items are not covered. We do apologize for you not being 100% Satisfied and would like to waive your next service fee. Thank you for your feedback.

Jul. 24th, 2019

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maria arteaga San Diego, CA

It has taken over 30 days to process payment reimbursement and I have had to make phone calls to inquire about when I can expect to receive it. There is a long hold when I call. That is the reason for 3 stars.

6 years ago

Reply from America's First Choice Home Club

During the summer months we are a bit busier but if you press 4 for billing during 9am-4:30pmEST there is no hold time and they can answer your questions on any reimbursements. I show the receipt was attached on 5/10 and the reimbursement was mailed 6/4 so you will have that very soon. Thank you for your time with us.

AFC Home Club

Jun. 5th, 2019

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E C Crouse San Diego, CA

I was disappointed that when I had my refrigerator repaired, I was told it will never be repaired again and I will have to buy a new one if there are further problems.

6 years ago

Reply from America's First Choice Home Club

Mr. Crouse,
These are your properties so AFC will never force you to do anything with your appliances that you do not want to. If the unit can be repaired you will always have that option but if the unit is above is fair market lifespan and you choose a repair it is not very conducive due to age. Therefore we give the option of repair or to take that towards replacement. If the item is replaced we will fully cover that item in the future. If you have any questions or want to speak with a service team professional please call 855-613-4555.

May. 30th, 2019

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reida k jones Malaga, WA

so far your company can't find service provider for the toilet and my son is getting the run around over the washing machine

6 years ago

Reply from America's First Choice Home Club

Reida, one of our account managers will reach out asap to advise on the status of your service request!

May. 30th, 2019