America's First Choice Home Club Reviews
3.4
5.4
Overall Score
Andy Decker Saint Cloud, MN
Don't waste your time or money. They will find a way to make sure they do not have to pay your claim. I distinctly bought this warranty when I purchased my home because I knew my A/C unit was very old and would eventually go out. After giving this rip off company over $2100, the A/C did in fact go out. Their generous offer was for $180. Yep, $180, because of the age of the unit. This is the biggest scam and rip off I have ever been witness to. Look elsewhere, I will be canceling my coverage, as it is worthless. I still have a year left. I am guessing I'll get about $10 back from the. What a crock!
6 years ago
Reply from America's First Choice Home Club
Mr. Decker,
We apologize that you were not pleased with the amount offered on your unit. Please be aware homes just like vehicles age. Home Warranties are in place to help your home's units reach their life expectancy and/or exceed it. There are still obligations in place that the member must meet to have your units properly covered, this is annual maintenance which you did not provide. Therefore we were unable to offer more than the fair market value on this unit. There is no product that offers blanket coverage on your home and takes away all homeowner responsibility. We are here to aid and assist per guidelines. These are provided to you for a full 30 100% moneyback guarantee review.
We apologize that you were not pleased with the amount offered on your unit. Please be aware homes just like vehicles age. Home Warranties are in place to help your home's units reach their life expectancy and/or exceed it. There are still obligations in place that the member must meet to have your units properly covered, this is annual maintenance which you did not provide. Therefore we were unable to offer more than the fair market value on this unit. There is no product that offers blanket coverage on your home and takes away all homeowner responsibility. We are here to aid and assist per guidelines. These are provided to you for a full 30 100% moneyback guarantee review.
Jul. 16th, 2019
J San Antonio, TX
Call queue times are horrendous. 10-20 mins per call to get a Service Rep on the line.
I called for a simple plumbing leak issue and it took 72 hours to get a contractor out onsite. The contractor kept calling me telling me they needed a credit card on file in order to service the repair request even though I kept telling them I was the Home Owner and AFC was the Home Warranty company to get such info from.
The plumbers showed up trying to repair what they thought was a broken pipe in the wall even though no such description of a breakage was ever given to AFC.
I have had AFC for 1.5 yrs now and this was the first time I have to use them since joining and I am under whelmed so far.
6 years ago
Reply from America's First Choice Home Club
We apologize about the lengthy wait time and mis-communication in regards to your plumbing service request. We will have an account manager reach out to you directly.
May. 30th, 2019
T. Dunkin Pickerington, OH
Cheaper but do all possible to avoid paying.
I had my washer go out and the replacement part would've been $200. Apparently, a contract stipulation allowed them to pay $150 to replace the washer which the opted to do of course. Thought I could take the $150 and just add $50 of my own and buy the part. No! You have to provide a receipt of the washer you buy and it had to be picked from a list of washers they allow. I wish I had gone with another company!
6 years ago
Reply from America's First Choice Home Club
Mr. Dunkin,
Upon researching your account the technician advised us that parts were no longer available and your unit would have to be replaced. I see that you sent an email stating you foung the parts but I do not see a receipt attached. If you would please forward that to us we can review for an increased amount of coverage, thank you.
Send to:
Regards,
Service Team
AFC Home Club
Upon researching your account the technician advised us that parts were no longer available and your unit would have to be replaced. I see that you sent an email stating you foung the parts but I do not see a receipt attached. If you would please forward that to us we can review for an increased amount of coverage, thank you.
Send to:
Regards,
Service Team
AFC Home Club
May. 30th, 2019
A. Wells Los Alamitos, CA
Both times we called AFC the companies they sent out were sub-par. Both companies were pretty much going to charge us a lot of money and told us most of the bill was NOT covered by AFC. We got a second opinion on both calls and made out much cheaper paying ourselves with other companies. We felt AFC sends out newer companies that we didn't really trust. Can 't believe they have good reviews. Not feeling these home warranties are worth it.
6 years ago
Reply from America's First Choice Home Club
All of our technicians are licensed bonded and secured. We do background checks and have fair market pricing on what they should charge. Since they are not employees of AFC we cannot always control what they may say. This is why we are the only company that allows you to choose your own techs! Who knows your area better than you? No one, this is why you will always have that choice with AFC. Also if we send someone out you do not like just let us know, we will make sure to not send them for repairs again. Thank you for your time.
May. 30th, 2019
Mark Delgrosso Gordonsville, VA
There are more extensive warranties out there. Read the contract carefully. Items that are older are not covered but newer items are even though they probably still have a warranty. This is not a full warranty on an item. There are lots of loopholes. We have another warranty company and they cover the entire unit or appliance bumper to bumper. They also will replace the item with one of equal value and not only give you the depreciation value.
6 years ago
Reply from America's First Choice Home Club
Mr. Delgrosso,
All appliances come with only a 1-year warranty and AFC is here to pick up coverage after that. We wish you the best and appreciate your time with us.
All appliances come with only a 1-year warranty and AFC is here to pick up coverage after that. We wish you the best and appreciate your time with us.
May. 30th, 2019
HVAC Service Westminster, MD
i found the class of contractors sent to provide service unprofessional, disrespectful, and use the service for aggressive up selling. It took multiple people to resolve the issue and we ended up hiring our own contractor to get it done right.
6 years ago
Reply from America's First Choice Home Club
We are sorry to hear you did not like the vendors. If you contact AFC or provide your information we will remove them from our database. Please be aware we do not condone upselling from our vendors and will remove them from future use. Here at AFC, we are the only company that allows you to choose your own vendors as long as they are licensed and bonded. Please keep that in mind for the future. You let us know who you like and we set it all up for you!
We are sorry to hear you did not like the vendors. If you contact AFC or provide your information we will remove them from our database. Please be aware we do not condone upselling from our vendors and will remove them from future use. Here at AFC, we are the only company that allows you to choose your own vendors as long as they are licensed and bonded. Please keep that in mind for the future. You let us know who you like and we set it all up for you!
Service Team
AFC Home Club
We are sorry to hear you did not like the vendors. If you contact AFC or provide your information we will remove them from our database. Please be aware we do not condone upselling from our vendors and will remove them from future use. Here at AFC, we are the only company that allows you to choose your own vendors as long as they are licensed and bonded. Please keep that in mind for the future. You let us know who you like and we set it all up for you!
Service Team
AFC Home Club
May. 30th, 2019
Review Source
Maya My McDonough, GA
This company is not America's first choice. They tried everything to not honor the contract and fulfill the work that needed to be done. It took weeks to get everything fully situated with my heat a few years ago and that was a huge inconvenience and stress factor that will always stay with me.
2 years ago
Review Source
Doug Foerch Vernon Hills, IL
They talk a good game about how well everything will be covered, but when you get down to putting in for appliances to be fixed, you find out there are all kinds of fine print that disqualifies your item or part of your item from being covered.
3 years ago
Reply from America's First Choice Home Club
We are pleased that we got to speak with you today about the product and produce a better understanding of what the warranty does and how it is different than insurance. We are always here for any questions and look forward to helping you in the future
Dec. 17th, 2021
Rose Festus, MO
Was lied to. Then excuses. I’m very disappointed in your company and at this point I would not refer anyone to your company.
6 years ago
Reply from America's First Choice Home Club
Rose, We sincerely apologize you feel you were lied to. We are very transparent. Not only do you have our own account representative for questions at any time but we give a full 30 day 100% money back guarantee for you to review all your coverages.
May. 30th, 2019
