America's First Choice Home Club: Read 115 User Reviews From Real Homeowners

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Hal Charpia Vero Beach, FL

I was comparison shopping for a home warranty when suddenly I received a call from Randy D with AFC. Fortunately I had just reviewed AHS and Charter Home Warranties. Randy was ready for the kill. He had all the info on AFC versus competition. Most of all it was nice to converse with a human being. We spent a lot of time discussing options and best coverage. I am a disabled senior on fixed income. It was like he read my mind and I am a happy and thankful customer. Buying a 14 year old home in great condition does not mean it will be trouble-free. I now have peace of mind if a need arises. Thank you Randy and AFC.

5 years ago

Reply from America's First Choice Home Club

We are pleased to hear you felt our reps were knowledgeable and informative!

May. 23rd, 2019

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Elizabeth L. Acworth, GA

I received a warranty with this company in 2015. My realtor gave it to us as a gift. At first I was not really interested but when my AC went out that summer I called them a repairman was at my house within 3 hours. He fixed the issue and I have not had a problem with that since. When it came time to renew my coverage my account person offered a longer plan with more savings. I took that route during this time I have had 3 claims. All 3 have been handled quickly, I do have a $75.00 service fee but that is all I have paid each time. With my fridge, the repair guy had to come out a few times with different parts but it has been working great for over a year now. This was an unexpected gift from my realtor but I have been really happy keeping them on and having that protection from a really high bill. I do recommend them to my friends and neighbors.

5 years ago

Reply from America's First Choice Home Club

Elizabeth, thank you for the review! We are thrilled that you are pleased with the service!

AFC Home Club

May. 16th, 2019

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Tim Finleyville, PA

Yes I was going to go with American home shield until I found out that they have had a large amount of problems with customers in the past I then checked out BPG home warranty which is rated number one I also got a hold of the Better Business Bureau which gave them an A+ I just got through talking to a gentleman they do excellent service I for one suggest anybody out there to go with This company and nobody else thank you and good luck

5 years ago

Reply from America's First Choice Home Club

Tim, we appreciate your feedback and look forward to working with you!

Aug. 28th, 2019

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Conrad Hillman Mapleton, ND

Kevin took the time to answer all of my questions and assisted us with getting the best deal. He was not pushy when we did not want to go with a 3 year plan and instead made sure that he met our needs. I had called Life Guard Home Warranty before AFC and I gave my number for a call back because they were too busy, I have yet to hear back from them. When I called AFC I was immediately in contact with a friendly representative.

5 years ago

Reply from America's First Choice Home Club

Conrad,

Thank you for your feedback. Please be aware we are 24/7 for service also at 855-613-4555.

Aug. 12th, 2019

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KuvLover San Diego, CA

I spoke with Melanie, who helped me with a few things today. She was absolutely outstanding! It was time to renew my policy, and she explained everything to me regarding the difference between 2 policies, and I chose the Platinum policy. Great coverage! Also, I told her about an issue I was having with something not covered by my policy (a door), and she tried to help me with referrals there, too. I feel I always receive great customer service from AFC, and I sure got the best today! Thank you, Melanie!

5 years ago

Reply from America's First Choice Home Club

Thank you for the feedback and we are glad to hear you went with the top plan. We look forward to working more with you!

Aug. 12th, 2019

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Nate State College, PA

Over the years this is the fifth different home warranty company that we have worked with. We have already submitted two claims with them and are currently working on the third. Across-the-board their technicians are courteous and prompt and always give us direct information. They have never failed to pay us in a timely manner for repairs they said that they would cover. They are simply the best we have ever worked with.

5 years ago

Reply from America's First Choice Home Club

Nate, we genuinely appreciate your feedback and look forward to providing excellent service!

May. 30th, 2019

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Smokey Rickerd Clovis, CA

We have had AFC Home Warranty for the past 5-6 years. We have had to utilize the warranty 4-5 times and each instance the Customer Service, starting with the initial call until the technician was finished was very good. Do to a couple of times not having a part the tech had to return, but it was still on the initial co-pay. Cannot say anything negative all positive. The Co-pay is reasonable, thee Service from the receptionist to the tech and the work has been good, and the cost of the warranty is very reasonable to compared to other companies. Try ityou should be happy with theservice!

5 years ago

Reply from America's First Choice Home Club

Thank you so much for the feedback! We look forward to providing excellent service for your home!

May. 30th, 2019

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Mikhail Kochukov Houston, TX

I had an experience with three different home warranty companies; Landmark, Select and America's First Choice. So far, the America First Choice is far superior by convenience of customer service. I reported my claim entirely online and was contractor assigned within about hour. The contractor contacted me right away - literally. With other companies I almost always had issues to report my problem, to get in touch with contractor, to schedule service etcetera. I would definitely recommend America's First to everybody.

5 years ago

Reply from America's First Choice Home Club

Thanks for your feedback Mikhail. We are pleased to hear you received prompt service and highly recommend AFC!

May. 24th, 2019

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Kristen Tuscaloosa, AL

We bought our home a year ago, and our current warranty is about to expire. I've been shopping around for a replacement, and the product and customer service AFC offers is unbeatable. I appreciate that AFC offers a dedicated account manager, a real person I've spoken to previously to handle my service requests. I like being able to choose my own contractor to perform repairs. And I like the refund guaranty (i.e. if I'm not happy with their product, I will receive my money back, prorated). All of these factors give me confidence in going with a new company for our warranty needs. Thanks to all!

5 years ago

Reply from America's First Choice Home Club

Kristen,

Thank you for the review! We look forward to servicing your home!

AFC Home Club

May. 16th, 2019

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Dan Springfield, MO

Customer service was great. The representative, Joe, was very responsive. Quick response to the online inquiry. The real proof of your quality will be in how you respond to service. I'd love to know what percentage of claims you cover. Numbers and dollars.

5 years ago

Reply from America's First Choice Home Club

Dan,
Thank you for your feedback! Our members are overwhelmingly pleased with service and we are sure you will be too! We look forward to servicing your needs in the future.

Service Team
AFC Home Club

Jun. 26th, 2019

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Jim F Granbury, TX

Joe was very helpful and not pushy like other Home Buyer Warranty Companies we inquired about in choosing a home warranty program. The service fee is very reasonable and the coverage of our major items and appliances is excellent.

5 years ago

Reply from America's First Choice Home Club

Jim,
Thank you for your feedback!

AFC Home Club

Jun. 26th, 2019

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Steven Kramer Walpole, MA

We just joined. In comparing info. from other companies FirstChoiceHomeClub. came in first. We will know better once we get the paperwork. I can only tell you the person we spoke with was knowledgeable and very informative. I would certainly recommend FC.

5 years ago

Reply from America's First Choice Home Club

Mr. Kramer,

Please make sure to read all guidelines as we are very transparent. If you have any question your agent is dedicated to you and will answer any needs you have.

AFC Home Club

Jun. 12th, 2019

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Clay Hooper Elizabethtown, KY

I spoke with Taylor about different packages offered for a home warranty. He gave me his personal info, told me to call him directly, spoke to his manager for me, and gave me the best price out of any other company I contacted. I will recommend this company and Taylor to anyone who is looking for any type of services for a home warranty.

5 years ago

Reply from America's First Choice Home Club

Clay, we appreciate your feedback and we will certainly let the account manager know you enjoyed your experience!

May. 30th, 2019

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Jim & Linda Levitt Sherman Oaks, CA

Absolutely the best of all the companies in this business. Love the fact that we can pick our own service company. Also was quickly reimbursed after we had paid directly to service company. We are totally happy with AFC and you may quote us any time. Best, Jim & Linda Levitt

5 years ago

Reply from America's First Choice Home Club

Thank you Jim and Linda!

May. 30th, 2019

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Tricia Stumpf Denver, CO

If my initial contact with AFC Home Club is any indication of how my future experiences will be, I've made a very wise decision. Taylor (the Account Rep) was excellent! Very knowledgable and helpful throughout the very simple process of signing up!

5 years ago

Reply from America's First Choice Home Club

Thank you for your feedback Tricia! We look forward to working with you!

May. 30th, 2019

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LSantiago North Hills, CA

This was my fist claim with America's First Choice. I called regarding my dryer. They sent a technician right away. He determined that it needs to be replaced. We bought the replacement and AFC sent me reimbursement promptly. I would recommend America's First Choice to anybody.

5 years ago

Reply from America's First Choice Home Club

We are pleased to hear you had a great first time experience with AFC!

May. 24th, 2019

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Patty Ocoee, FL

I just bought a home warranty with this company, I haven’t used it yet so I can’t review the service aspect. However, Everett called me right away, he was very professional and courteous. He answered all my questions and provided advice on what products to buy.

5 years ago

Reply from America's First Choice Home Club

Patty, we are pleased you felt our rep was professional and courteous. We look forward to servicing your home!

May. 24th, 2019

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Autumn Lewiston, ID

When my home was purchased we also received one year of coverage by America's First Choice Home Club. I really like their customer service because a representative contacted me to confirm my year of coverage and go over my coverage. To my relief we never had to use them, however, it was nice to know that all our major appliances and our heating system were covered just in case.

2 years ago Edited December 20, 2021

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Ronald Haab Gilbert, AZ

Not happy. Joined AFC on 06/08/2020 with a grace period of 15 days because of prior home warranty. On Sat 07/11/2020 dishwasher leaked water. Text said they would get back to me. Did not hear anything until this Monday at 9:25 to call back. Just talked to a person and said that I owe another $150 because of 30 day grace. Connor of you company verified that this was a 15 day wait period not your tradional 30 day.

4 years ago

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Paige Burandt Saint Croix Falls, WI

Sales associate Tyler was amazing! He helped me get a discounted rate on the plan I was interested in. Did a good job of selling the 3-year plan, which I just wasn't interested in. Looking forward to more from this company.

5 years ago

Reply from America's First Choice Home Club

Paige, we are pleased to hear you enjoyed working with our account manager!

Aug. 28th, 2019

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Don Myer Idabel, OK

I have only experienced the sales process, but I found the representative very helpful and easy to talk to. Thank you for walking me through the process and listening to my needs.

5 years ago

Reply from America's First Choice Home Club

Don,

We make sure that the service department treats our members just as well! Our sales and service are all in-house so that our members have a seamless transition to coverage. Thank you for your feedback!

Aug. 12th, 2019

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Kevin Fredericksburg, VA

I spoke to Ryan who was very informative on what was offered. He did not attempt to downgrade the other home warranty companies but focus on what his company can offer. Very professional

5 years ago

Reply from America's First Choice Home Club

Kevin,

Thank you for your feedback. Unlike other companies, we do not speak about what they do or do not offer we focus on our top of the line coverage as that is why you are speaking with us!

Aug. 12th, 2019

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Sarah Lopienski Columbus, OH

My customer rep Connor was fantastic. Walked me through each plan and savings. Got the best deal for me. I appreciate the tenacity of helping customers feel like you care about them and their homes!

5 years ago

Reply from America's First Choice Home Club

Thank you for your feedback. Connor is a great addition here and we know you will be just as pleased with the service.

Aug. 12th, 2019

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smerrell Monterey, CA

America's First Choice Home Club has done a great job helping us keep it home in tip top shape. They have been responsive and easy to work with and very reasonable on what they will cover.

5 years ago

Reply from America's First Choice Home Club

Thank you very much for the feedback on your service with AFC!

Aug. 12th, 2019

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Andy Decker Saint Cloud, MN

Don't waste your time or money. They will find a way to make sure they do not have to pay your claim. I distinctly bought this warranty when I purchased my home because I knew my A/C unit was very old and would eventually go out. After giving this rip off company over $2100, the A/C did in fact go out. Their generous offer was for $180. Yep, $180, because of the age of the unit. This is the biggest scam and rip off I have ever been witness to. Look elsewhere, I will be canceling my coverage, as it is worthless. I still have a year left. I am guessing I'll get about $10 back from the. What a crock!

5 years ago

Reply from America's First Choice Home Club

Mr. Decker,

We apologize that you were not pleased with the amount offered on your unit. Please be aware homes just like vehicles age. Home Warranties are in place to help your home's units reach their life expectancy and/or exceed it. There are still obligations in place that the member must meet to have your units properly covered, this is annual maintenance which you did not provide. Therefore we were unable to offer more than the fair market value on this unit. There is no product that offers blanket coverage on your home and takes away all homeowner responsibility. We are here to aid and assist per guidelines. These are provided to you for a full 30 100% moneyback guarantee review.

Jul. 16th, 2019

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karen Bellingham, WA

We bought the warranty as part of the sale of our house. and just signed up today, so we actually haven't used the service, but Randy on the phone was super nice and helpful. Great customer service.

5 years ago

Reply from America's First Choice Home Club

Karen,
All service is located in-house. Therefore we are able to give prompt resolutions on any needs. We look forward to servicing your homes needs in the future.

AFC Home Club

Jun. 26th, 2019

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Megan and Gary J Mascoutah, IL

Our representative was professional, personable, and knowledgeable. It was an easy process to set up service and made me feel comfortable knowing that this company is going to have our backs!

5 years ago

Reply from America's First Choice Home Club

Thank you for the feedback Megan and Gary!

May. 31st, 2019

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Ariel Hall Meridian, ID

Beforw the house burnt down, I called several times on stuff and they were very helpful! Then after I told them the house burned down, we actually got a refund! Altho I'm still waiting to see it....

5 years ago

Reply from America's First Choice Home Club

Ariel, thank you for your review!

May. 31st, 2019

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James Bullhead City, AZ

My decision on 5 stars is because of Cost and Coverage. I will see how customer service is when I need help to take care of home issues when there is a problem. Will write another review then but satisfied so far.

5 years ago

Reply from America's First Choice Home Club

Thank you for the feedback James!

May. 30th, 2019

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Marty Sparks, NV

After calling for a leak under my kitchen sink, AFC sent a plumber. Because of what the pipe was made of, the AFC would not approve payment. So I paid $350 out of pocket, I want to thank AFC for such great service. You sent the plumber pretty fast, I Thank You for such fast response. Other than that, I have no positive feed back. Just trying to read "ALL THE FINE PRINT" in your contract with me, seeing that fine print, makes me want to find another Company, for my Home Appliance Insurance. Thank You, for nothing.

5 years ago

Reply from America's First Choice Home Club

Thank you for your feedback Marty. We look forward working with you again this year!

May. 24th, 2019

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J San Antonio, TX

Call queue times are horrendous. 10-20 mins per call to get a Service Rep on the line. I called for a simple plumbing leak issue and it took 72 hours to get a contractor out onsite. The contractor kept calling me telling me they needed a credit card on file in order to service the repair request even though I kept telling them I was the Home Owner and AFC was the Home Warranty company to get such info from. The plumbers showed up trying to repair what they thought was a broken pipe in the wall even though no such description of a breakage was ever given to AFC. I have had AFC for 1.5 yrs now and this was the first time I have to use them since joining and I am under whelmed so far.

5 years ago

Reply from America's First Choice Home Club

We apologize about the lengthy wait time and mis-communication in regards to your plumbing service request. We will have an account manager reach out to you directly.

May. 30th, 2019

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barbara dobson Sacramento, CA

They are a great company to do business with. They provided over and beyond. I had a washer that did not warrant repairing so they paid me for a replacement. I was able to purchase another one. Thank you AFC

5 years ago

Reply from America's First Choice Home Club

Barbara, we appreciate your feedback and look forward to providing excellent service!

May. 30th, 2019

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Nicholas Muscari Henderson, NV

He was very clear in explaining the policy i picked and did not pressure me into buyimg other option's. He was very helpful and took his time with me. That's why i purchased the warranty.

5 years ago

Reply from America's First Choice Home Club

Thank you for the feedback Nicholas!

May. 30th, 2019

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Barbara Taylor Oakland, CA

I was really impressed with the follow up calls that were made to see if my work had been done. I found them very easy to talk to and felt good that they were right on target to get my work done

5 years ago

Reply from America's First Choice Home Club

Thanks for your review Barbara!

May. 30th, 2019

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Coretta Daniels Chicago Heights, IL

As a Disabled Veteran and Consumer, I am utterly appalled by this company. This company talks a good game but does not follow thru. I filed a claim to because my Ameristar AC was not blowing out cold air. Since it came with the house 3 years ago, forgive me for thinking that i would file a claim. They would send a technician out to see what is wrong. Maybe the AC needs a little Freon, or a valve is not fully open because they do offer that in the warranty. Nope just the runaround and there is nothing we can do. I had no information on it which is why I got a home warranty. Go figure... They call me back and tell me that I have to contact Trane because it is still under warranty until 11/22 and they can't do anything with it. So, I call Trane who tell me they are not responsible for service calls. A service technician needs to come out to see what the issue is and if it is Functional part, they can send it in for a replacement. They asked if I knew who installed it because they did not register it. I told them no because it came with the house. Why that matters you ask? Because since they did not register it there is only basic limited warranty. I even went as far as to look on the Ameristar website it said the same thing. So, I call AFC back they tell me there is nothing they can do because it is under warranty. That if I like I they can recommend but then they are out of it. I got the warranty in case something needed servicing, I wouldn't have to pay more than a deductible to have a technician come out and the repairs. Now they want to recommend a technician to come out not knowing how much cost is going to be incurred. in trying to use the AFC home warranty, I have found out they don't cover nothing and come up with reasons not to pay for nothing. Stay away from this company unless you want to be scammed and like paying out extra money on top of paying them

2 years ago

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Demi Olympia, WA

Initially I liked that they let me use my own repair people. Beyond that, if your appliances are not new, stay away from them. They do not cover all components of the appliances, so things that are more likely to be a problem are likely not covered. Then they prorate so that if your appliance is not new, they pay next to nothing. They offered me $289 to replace my heater. Even though the repair technician said it did not need to be replaced, just because of the age, that is what they were initially going to pay for. They finally agreed to pay $289 toward the cost of an $800 repair. So the proration they use for age will end up giving you a very minimal payment. After that experience I cancelled. They charge an up front fee toward a 3 year plan. So when I cancelled after less than 11 months, I had paid them $833. When you cancel, they use another proration algorithm to determine what of that up front fee you get back. But they subtract any claim payments and charge $75. That works out nicely so that they don't give you anything back if you have the misfortune to make a claim. You can do better than these folks if your appliances are not new. And watch out for the components that they do not cover at all.

2 years ago

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Glenn Powers Dickson, TN

I filed a claim because my water heater is leaking. I received an email stating that I could get reimbursed if I find a technician myself. I found a person who could come out today (12/15/2021). In the meantime, America's First Choice sent an email that they have found a technician. This technician could not come out until Saturday 12/18/2021. I contacted America's First Choice and told them I have a person coming out today. They informed me since they have found a technician I would not be reimbursed even though my water is turned off and I can't wait until Saturday. I hope people can see this and not take out a warranty with America's First Choice.

2 years ago

Reply from America's First Choice Home Club

Sent Mr. Powers a message he is not a member of the AFC Home Club, we are awaiting a response about this review that is not meant for AFC.

Mr. Powers,

You have not had coverage with AFC Home Club since 2020. You did not renew with us, we are the only company that always lets you choose your own tech. I am sorry the company you are with is not allowing that but you need to remove this false review and place it for the right people, thank you.

Dec. 17th, 2021

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Larry Joslin

1) The salesman did not adequately answer my questions or explain the coverage. 2) I assumed I would need to have an inspection but the salesman told me I did not need one and that they assume that when I bought the house that I would have made sure everything works. I told the salesman that the house and the AC unit were old but he did not inform me that if it is over 10 years old, they will not cover it; which they didn’t cover it. Nor did he tell me about their pro-rating system. 3) Documentation and website information gives conflicting information about inspections. In the FAQ section of the website it says that an inspection is not required for coverage and that items are covered after 30 days. The system was operational when I purchased the house and the AFC coverage and it was months before the system quit working. But in the Limitations section of the AFC Home-Club terms it says that you will be "required to provide prior proof of a satisfactory maintenance check-up within the last 12 months to receive coverage." This contradicts the spirit of their no inspection needed claim. 4) The coverage I purchased is worthless to me because of the age of my house and it's systems but they refused to give me a refund.

5 years ago

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J9softball

At first I was excited to sign up with this company because their prices were so much better than everyone else. When it was time to actually file a claim, however that is when everything went down hill. First claim I filed they denied saying I had a 60 day waiting period of which I was never told about from the sales rep. So I had to pay for that one completely out of pocket. Then the next claim a few months later for a crack in my toilet they found another reason not to cover it so I paid for a new toilet out of my pocket with no help. The last claim I had…. let me preface our house was 30yrs old with no upgrades on really anything so things started to break…. We filed a claim on the brand new ac unit we had for the thermostat that was also less than 6months old because it just stopped working. Due to the unit being new they covered nothing. I was told by multiple reps and a manager that since we had a new unit that they wouldn’t cover it because it was under manufactures warranty. Well the manufacturer warranty for a Lenox unit only covers parts no labor and our home warranty would not cover any of this although it said it would in the contract. Needless to say after that I was done and cancelled the policy. The best part is they gave me $150 towards a faucet to be fixed and they deducted anything they paid in the last few months from the prorated premium I had paid for the year. I would not recommend them what so ever.

5 years ago Edited July 6, 2022

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Jena Logan Bakersfield, CA

I had three claims that were not accepted due to fine print. My A/C went out and the repairs were not covered because I had not had a tune up in the previous year. My oven went out and they only offered to pay $100 due to the age of the oven. My pool pump went out and they would not cover the cost because I had only had the warranty for just over a month. I was not told about any of these conditions when I signed up for the service. Additionally, they auto renewed my membership after receiving an email that stated my contract had expired and to call if I wanted to set up a new one. I would not recommend this company.

5 years ago

Reply from America's First Choice Home Club

Mrs. Logan,
We are sorry to hear that you were not pleased with your membership services. Please be aware we do send all guidelines and publish them online. It is very important to get your HVAC tuned up as it is a requirement of the manufacturer and overall good for the air quality and safety of your home. It does not stop a breakdown but it does allow for us to catch a failure before it becomes a major issue many times. Thank you.

AFC Home Club

Jun. 26th, 2019

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Daken York Hot Springs, AR

Terrible just terrible. It so far has taken over a month to get payment back on buying new dishwasher to replace old. Said they sent check yesterday, we will see. On my ice maker the technician told me he didn’t understand why AFC was not paying more for repairs. Ice maker was not working and they did give max on that but another problem caused the ice maker problem and the would not pay for it. Told me that they would only pay for ice maker and not what caused the problem that had nothing to do with ice maker. Told customer service person that I guess that I will have to look for another warranty company and she told me that sounds great. I have worked with customers for a long time and knew that it does not do any good to yell or get upset. Was very cordial to them but this is terrible. Will be looking for another company when contract is over.

5 years ago

Reply from America's First Choice Home Club

Mr. York,
Thank you for your feedback. I have researched your account in depth. Per your records, all 3 service requests have been paid in full or up to maximum limits. All membership guidelines are provided upfront as well on our website. Home warranties are very similar across the industry. In regards to customer service, this complaint has been sent to corporate as we pride ourselves on that service and this is extremely unusual to hear something of this nature. Possibly a misunderstanding? We value your business and a customer service representative will be reaching out once all calls are reviewed. Thank you.

Jun. 13th, 2019

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Roy Scarsdale, NY

Very happy to say to deal with the Sales staff (Mike R, Randy D and Dave) were exceptional to answer questions, to provide best assistance in the enrollment process .

5 years ago

Reply from America's First Choice Home Club

Mr. Mehta,

We are glad to hear that you were pleased with the interaction. We look forward to servicing your homes needs.

AFC Home Club

Jun. 12th, 2019

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Mr mayfield Milwaukee, WI

I’ve had no claims honored! No coverage for act of nature coverage! Old products or not properly inspected are not covered - even though we pay each month year after year! I think those rules should be changed to better service customers warranty products that they pay for each month!

5 years ago

Reply from America's First Choice Home Club

When reviewing your requests I show 2/2 service requests were paid for. Please be aware no warranty company covers natural disaster or power surges/outages. This is why you already pay for Home Owners Insurance. If you would like to speak with us in more detail about your concerns feel free to contact us 24/7 at 855-613-4555.

May. 30th, 2019

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Joel Lorton, VA

I have twice now been denied a claim. The first time was in violation of the policy given to me when I first paid. AFC, although it is not written, decided my HVAC repair did was not worth it. First they said the unit was too old. When neither of us were able to find where that is written, they changed their mind and said the component wasn't covered. When I showed them that it was, they asked if I wanted to file an appeal? There was no way to convince them that their policy and my situation merited action. This company is horrible! Every time I speak to an "agent" I am put on hold for long periods of time while they confer and answer my question. If I ask another, it takes another 10 minutes for an answer.

5 years ago

Reply from America's First Choice Home Club

All guidelines given at the time of sale are true guidelines, also the guidelines on our site are true guidelines not a sample. There is never a case where the unit is too old, this is what coverage is for. I reviewed your account and see your request. If the unit is failing and a temporary repair is placed on the uni,t prior to being with AFC Home Club, to get the units last use this is not considered a good working unit or preventative maintenance. If you have any problems getting answers to your questions we have managers available from 9 am to 8 pm EST if it is after those hours and you have specific questions about mechanical items or questions a technician may need to explain to you will want to send an email or call during normal business hours to speak with technical support. Thank you for your time and hopefully this clears up any questions you may have.

May. 30th, 2019

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Kevin D Lincoln, NE

The website is not very user friendly. I had trouble logging on to my account and then once it allowed me in, trying to navigate between screens was just as difficult. Apparently the server was having issues but it was still faster to schedule a service appointment online than over the phone.

5 years ago

Reply from America's First Choice Home Club

Kevin, we apologize about the issue you had with our website. Your account manager will be reaching out to you directly to ensure this is resolved. Thanks for the feedback!

May. 30th, 2019

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Jack Middle River, MD

Very nice staff and friendly got me tooking care of in a timely manner and the company they sent was very professional and knowledgeable thanks and a job well done

5 years ago

Reply from America's First Choice Home Club

Jack,
Thank you for reviewing your experience. We are so pleased to hear that you were satisfied!
AFC Home Club

May. 30th, 2019

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T. Dunkin Pickerington, OH

Cheaper but do all possible to avoid paying. I had my washer go out and the replacement part would've been $200. Apparently, a contract stipulation allowed them to pay $150 to replace the washer which the opted to do of course. Thought I could take the $150 and just add $50 of my own and buy the part. No! You have to provide a receipt of the washer you buy and it had to be picked from a list of washers they allow. I wish I had gone with another company!

5 years ago

Reply from America's First Choice Home Club

Mr. Dunkin,

Upon researching your account the technician advised us that parts were no longer available and your unit would have to be replaced. I see that you sent an email stating you foung the parts but I do not see a receipt attached. If you would please forward that to us we can review for an increased amount of coverage, thank you.
Send to:

Regards,

Service Team
AFC Home Club

May. 30th, 2019

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Mary Schoenfelder Hopewell, VA

I purchased this home warranty for one main reason. My husband was a handyman and handled everything during our marriage. He was diagnosed terminal and wanted me to be protected. Working with AFC was a challenge. They never wanted to cover anything. I needed help with my washing machine lid. The hinges broke, they said it was cosmetic and would not cover it. Since when are the hinges cosmetic. If the lid doesn’t close the computer panel will not turn on. My dishwasher was a Samsung and they had difficulty getting a technician to service a Samsung and the distance they needed to travel. I could go on and on but I’ll finish by saying that when I finally decided to cancel my 3 year contract they subtracted any amount paid for repairs off the the unused premium.

5 years ago

Reply from America's First Choice Home Club

We apologize that you were not fully satisfied with your coverage. With coverage, nothing besides a Property Manager can be blanket coverage. We are here for the big-ticket items that would make a lasting impact on your budget. Hinges tend to be between $10-$25.00 which is less than a standard service fee. You will find these sort of items as non-covered. We appreciate your time with us.-AFC Home Club

May. 30th, 2019

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A. Wells Los Alamitos, CA

Both times we called AFC the companies they sent out were sub-par. Both companies were pretty much going to charge us a lot of money and told us most of the bill was NOT covered by AFC. We got a second opinion on both calls and made out much cheaper paying ourselves with other companies. We felt AFC sends out newer companies that we didn't really trust. Can 't believe they have good reviews. Not feeling these home warranties are worth it.

5 years ago

Reply from America's First Choice Home Club

All of our technicians are licensed bonded and secured. We do background checks and have fair market pricing on what they should charge. Since they are not employees of AFC we cannot always control what they may say. This is why we are the only company that allows you to choose your own techs! Who knows your area better than you? No one, this is why you will always have that choice with AFC. Also if we send someone out you do not like just let us know, we will make sure to not send them for repairs again. Thank you for your time.

May. 30th, 2019

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Gregory Blanchard Grimes, IA

I originally reported my claim as a broken garage door opener chain. The company’s technician upon further examination found that the failure was due to "a fatigue fracture in the opener…The chain was actually intact, contrary to first appearance." The opener itself is covered under Choice’s warranty. I asked for full reimbursement of what I paid their technician to complete the repairs (as they refused to pay anything when he was at my house and after a full explanation), minus the service call fee of $60. Choice subsequently, and after my complaining to them, offered to only pay the cost of the garage door opener, and denied the labor, I asked why, and the adjuster said, “Because we denied the claim for being a broken chain.” I pointed out that the chain was not broken, to no avail. I got supporting documents from their technician, sent them to them, received one phone call that went to my voice mail, returned the call twice with no response. I have filed insurance department complaints in two states, NJ where Choice is domiciled, and my state.

5 years ago

America's First Choice Home Club Reviews

Summary of Reviews