America's First Choice Home Club: Read 115 User Reviews From Real Homeowners

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Dennis Queen Tulsa, OK

Offered us 150 toward a new washer, when I was promised by an employee and in writing that they would “repair or replace” our unit,

4 years ago

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yeidy minier New Britain, CT

excellent service, very easy to get..good

5 years ago

Reply from America's First Choice Home Club

Yeidy, thank you so much for your feedback!

Aug. 28th, 2019

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Ed Pulsifer Douglas, MA

Got a good deal and a good sales person Luke

5 years ago

Reply from America's First Choice Home Club

Thank you for your feedback! We look forward to servicing you home.

Jul. 1st, 2019

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Brenda New Albany, IN

Very professional and helpful experience

5 years ago

Reply from America's First Choice Home Club

We value your feedback. Thank you for your continued membership with AFC Home Club.

Jun. 13th, 2019

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Ms. Holt Clarksville, TN

I just had an unauthorized renewal from the two contacts I had. This is unbelievable that this can happen. I will not renew.

5 years ago

Reply from America's First Choice Home Club

Ms. Holt,

We are sorry to hear that you do not want to continue protecting your home as you have in the past. All renewals are automatic as to delay any coverage needs. If you wish to cancel this you simply call in to AFC and a full refund will be issued. We also call you several times prior to renewal to touch base on new products. I see you were contact 3 times with Voicemail on phone number ending in 9952
5.16.19 called ho about renewal no answer left voicemail
5.30.19 called ho about renewal no answer left voicemail
6.10.19 called about renewal no answer sent voicemail

This is per your guidelines.

(D) All Membership Terms are renewed automatically 30 days prior to Agreement expiration date unless cancelled within that period by Administrator or Member. Payment information provided initially will be used for all Renewals unless Member provides new information prior to payment date

Jun. 12th, 2019

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Jerry Germantown, TN

The customer service is a step beyond excellent.

5 years ago

Reply from America's First Choice Home Club

Jerry,
Thank you for the review we are always happy to hear this. We look forward to helping you for years to come.

Service Team
AFC Home CLub

Jun. 5th, 2019

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Ellyn Rockingham, NC

I took money out of pocket to pay for repairs that they approved, and approved the workman. Now they are not paying me back!

5 years ago

Reply from America's First Choice Home Club

Ellyn,
Please be aware per guidelines all technicians who do work on your home must be licensed. AFC cannot pay for repairs done by an uncertified technician or be held liable for those repairs. Please review your coverage a manager will be contacting you shortly, thank you.

Page 8
If CRAST approves the Member to obtain their own Licensed Technician please be aware,
• CRAST will not reimburse any Member for work done by an Unlicensed Technician.
• CRAST will not be held responsible for any Failure to the Home on a System or Appliance that was Repaired or Replaced by an Unlicensed Technician.
• You (the Member) waive all rights to Service on the Appliance or System that was
repaired or replaced by an Unlicensed Technician.

May. 30th, 2019

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Chris Fulshear, TX

Our hot water heater went out the second day we lived in our home and it wasn’t covered because there’s a 30 day waiting period. Ridiculous.

5 years ago

Reply from America's First Choice Home Club

Please be aware there is a 30 day waiting period so that customers who already have failures cannot call in for coverage, this would be fraud. I apologize this happened 2 days after moving in but AFC cannot be held liable for coverage on a unit that is already failing.

May. 30th, 2019

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mario patel Temecula, CA

very bad service they ask you all the Questions and then we do not cover it is wast of money and time having this insurance

5 years ago

Reply from America's First Choice Home Club

Please be aware we do not cover pre-existing failures or improper installation. We are here to help your appliances and system reach their expected lifespan.

May. 30th, 2019

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James Barbour Hacienda Heights, CA

very good personnel, informative and responsive to their service.

5 years ago

Reply from America's First Choice Home Club

James, we are pleased to hear you have received great customer service from our account managers! Thanks for reviewing!

May. 30th, 2019

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Andy Houston, TX

Do not use this company, don’t even come close. Once they have your email you will be subjected to spam and there is no way of stopping the barrage

5 years ago

Reply from America's First Choice Home Club

Andy,

All emails come from one source so all you would need to do is select unsubscribe and they will cease all emails. I do see you are a new member and I researched your account and see 3 emails but I do apologize if I am not seeing others. If you have any difficulty doing this please call 855-613-4555. Thank you

May. 30th, 2019

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Nini S. Hyde Park, NY

They never wanted to take care of any of my issues when something broke down. They always would find "loop holes" on why they weren't responsible.

5 years ago

Reply from America's First Choice Home Club

Nini, I am unable to locate an AFC Home Club policy for you. One of our service reps will reach out to you shortly.

May. 30th, 2019

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Patricia Hatch Corona, CA

I was not told at the time of purchase that appliances over 3 years old would not be replaced or repaired.

5 years ago

Reply from America's First Choice Home Club

This review is not correct. We have no limitations of 3 years on any appliances or systems, what you be the point of coverage? If you have questions please call 855-613-4555 so that we can help you out, thank you.

May. 30th, 2019

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Hutton family Concord, CA

Horrible. Not renewing. Nothing covered and always pushed back. Vendors were unprofessional too.

5 years ago

Reply from America's First Choice Home Club

We regret to hear that you were not satisfied with our policy and you felt our vendors were unprofessional. A customer service rep will be reaching out to you shortly.

May. 30th, 2019

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EDWIN LEE Henderson, NV

worst ever they don't cover your house if it's 10 years old or more. DO NOT BUY

5 years ago

Reply from America's First Choice Home Club

There are no age limits on covered items, we will repair or replace with a unit of the same value the current unit in the home has.

May. 30th, 2019

America's First Choice Home Club Reviews