2-10 Home Buyers Warranty Reviews
Jared Bull
2-10 has been one of the most frustrating processes I've ever dealt with a single business. I've been a business owner for 6 years plus, and coach Fortune 500 companies such as Discover.
-Their processes are horrible. (departments don't know what the other is doing and not each one has access to the same data. Highly compartmentalized.)
-I've fought for every single claim and it's near impossible to get approved. Deny is the name of their game.
-Their portal has worked 65% of the time.
3 weeks ago
Reply from 2-10 Home Buyers Warranty
Hi Jared Bull, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.
Nov. 13th, 2025
Verified Customer
Review Source
Lisa
when I did call, they did listen to me and they tried to assist me in rectifying the problem, but they weren't always able to.Yes, I have found on more than one occasion that 2-10 is very prompt and responding to a request for services. They're very prompt at giving a referral to to a company that would be able to fix the problem. But then after that is when the problems happen. I've had, I didn't have a washing machine for six months because the people couldn't lift a stackable washer because it was against their policy. And I'm a 68 year old single woman who can't lift it myself. So I had to keep getting somebody to come out and and lift it. And then they would show up without parts and then they would come and say, well, we thought we could fix it and we couldn't. And I just wish that 2-10 would be more selective on who they chose as contractors, subcontractors.
2 years ago
Reply from 2-10 Home Buyers Warranty
Hi Lisa, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.
Sep. 20th, 2023
Verified Customer
Review Source
Milton
I think the customer support, when I reach them, is good. It takes awhile to get things set up or appointments made. I understand that so much is online these days but for something like this sometimes it's just good to speak to an actual human being. It seems there's always a wait time where there's more demand and supply of customer service agents and it's frustrating that speaking to an actual human being in customer service is so lowly rated in the company. I will say one thing while you're waiting is that the recording gives you snippets of things that you can do that actually work in your house. So some of them are good home suggestions, but otherwise I would say my experience is not good because unless you're on the computer 24/7, the. You have to go online for every single thing. Doesn't work for a lot of people, including me.
2 years ago
Reply from 2-10 Home Buyers Warranty
Hi Milton, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.
Sep. 20th, 2023
Verified Customer
Review Source
Edna Baehre-Kolovani
1. It took two visits for the technician to write the correct diagnosis for a washer (beyond repair). 2. The second technician waited 2 hours! in my driveway to give the phone report. He finally gave up and send me snapshots of the assessment which I then uploaded to a 2-10 warranty representative. At first, she did not want to accept the snapshots and, instead, wanted to schedule a THIRD visit until I protested. She finally agreed to accept the snapshots and to calculate the estimated repair costs as per the report from the technician, and finally recommended a replacement. 3. I waited 2 plus hours on the phone each time to get a person on the line. The company's answering system for technicians to make their report and for customers is absolutely atrocious, and it is just as bad for customers. The company does not appear to honor its commitment of its contracts. Any consumer who needs to file a claim has to be persistent and be willing to spend hours waiting to get a response. The on-line system does not allow for accurate reporting of the issues encountered trying to satisfy a claim. They should make the technician reporting easy for on-line submission instead of wasting their time on the phone line in order to give a report. I doubt that I will renew the warranty next year.
3 years ago
Reply from 2-10 Home Buyers Warranty
Hi Edna, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.
Jul. 28th, 2022
Verified Customer
Review Source
Audrey Jones Huntersville, NC
The hold times when trying to speak with someone at 2-10 was the worst I've ever experienced in my entire life, no less than an hour, in some cases, 2 hours or more which is truly deplorable, unacceptable, and not hiow customers should ever be treated under any circumstance. Additionally, the amount of time it took to get our issue resolved was also entirely too long, especially considering it was an A/C unit not working in the summer in the south - HOT and could have been dangerous. Finally, to add insult to injury, there were several times when we were "disconnected" from the customer service person, after being on hold for an hour or more, almost immediately after finally getting through which is unacceptable. When this happens so frequently, your entire phone system clearly needs to be addressed and fixed or upgraded.
3 years ago
Reply from 2-10 Home Buyers Warranty
Hi Audrey, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.
Jul. 21st, 2022
Verified Customer
Review Source
Andrew Virginia Beach, VA
I needed to get my AC fixed at one of my properties. Last week I submitted a claim on Friday and didn't hear back until Monday afternoon saying they had no one in network and that I was responsible for finding someone. This was a voicemail and was followed up with an e-mail with instructions and unfortunately the instructions were written for a lawyer. They were written full of legal language. It was very difficult to understand and the number provided leads to their general line where again the reps simply were not trained on how to answer those questions and were unsuccessful with transferring me to someone who could answer those questions.
3 years ago
Reply from 2-10 Home Buyers Warranty
Hi Andrew, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.
Jul. 13th, 2022
Verified Customer
Review Source
Pamela Decatur, GA
I've been without ac since March and I live in hotlanta. They did nothing to assist with a portable ac. Though the staff has been nice, it doesn't change the fact
10/15/22 - Update
Here it is Fall and I am JUST now getting the part for my AC. Is it the entire fault of 2-10, no. I say this because since the pandemic, parts were hard to come by. However here are more details. I have been with 2-10 3 years at the end of this month. 2021, a tech came out and said freon was low and he added some...if problem still exists, call back. Well, I did and a different tech stated I needed an evaporator coil. When submitting, > was told that the entire unit would need to be replaced (cheaper for the HW)😐 I had no problem with that until it was also determined that there would be structural damage because the builder basically built the remaining attic around the unit once the unit was placed in the attic. Therefore, a cut would need to be done to get the unit down and the new one up. I certainly refused that because who was going to pay the additional fees of having my attic replaced from the cut out. I consistently called for an update and I will say there were better reps than some but many did not give me the confidence that they were actually going to take care of me. Some showed empathy....others did not. 2-10s parts area failed to order the correct part initially....who's to say the correct part wasn't available at the time. The tech has the right and refused the job because of his own reasons. I was assigned another tech.....GREAT COMPANY (Temperature Heating & Air) in April. They were very consistent in speaking with me about updates which were NONE! They get their info from 2-10. I was told numerous times by 2-10 that I would get an email when shipped. I think I got maybe 2.....They shipped the part to the previous tech and then it was damaged. I was told 2 more shipping dates....never came. The whole ordeal with this is that both Lennox and 2-10 could have had a better job with communication. If you know a customer has been waiting this long....someone should have taken the initiative to follow up weekly on status updates to inform me. Yet, instead I continously called. It was very frustrating because I work from home in Hotlantas heat!!!!! Lennox and 2-10 both dropped the ball on this. I asked was there an allowance to buy something to at least cool one room and was told yes and no.....no one was on the same page here until it got closer to actually getting the part. I happened to call again to check in and was told the part was in. When did it get there....no one could tell me that. The rep contacted my current tech which was currently on a job out of town and said would pick it up on Monday. Well, guess what guys...the part was sent back! Yes!!! Why? Because Lennox can only have it there so many days....I think 7-10 business days. Again...the ball was dropped!!!! The rep did not tell me nor the tech this information and Lennox may/may not have told the rep. So now... back in the loop waiting again. If it had not been for Temperature Heating and Air taking care of me, I would probably still not have AC. Temperature Heating and Air went above and beyond and I cannot thank them enough!!!!
3 years ago Edited January 10, 2024
Reply from 2-10 Home Buyers Warranty
Hi Pamela, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.
Jun. 30th, 2022
Verified Customer
Review Source
John
Back in August of 2021 I put in a claim for our HVAC system that wasn't working and finally got someone resolved although now we're finding that it is no broken again but it took what was it six months almost seven months for the work to be done because between the warranty company and the contractor no one would communicate with each other to update what was going on so it just kept going back and forth back and forth and I actually had to be the one to step in and do all the legwork of communicating back and forth back and forth and following up and I don't think that I should have to do that as the customer of the home warranty company I think that that should have been through the home warranty company and the contractors having a better communication process. You can never get through to talk to anyone the phone is always busy and I've been on hold for over an hour waiting on on trying to get a hold of somebody.
3 years ago
Reply from 2-10 Home Buyers Warranty
Hi John, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.
Apr. 8th, 2022
Verified Customer
Review Source
Amy
Very helpful. I've actually had to use warranty three times when I moved into this house. First time went really well with the plumbing issues the second time was the furnace going out and that when I had an issue with the tech not knowing what he wanted to do or how to do it and then he wanted me to pay and five hundred extra dollars to take a hot water heater out of the way because he didn't want the hot water heater there and I called and spoke to the two ten representative and her manager because the price is a mess on that. Probably about 2 and a half. I had to wait an hour on the phone with representative and then I had to talk to her manager because I had trouble with a tech that they sent out not knowing what they were doing.
3 years ago
Reply from 2-10 Home Buyers Warranty
Hi Amy, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.
Apr. 11th, 2022
Verified Customer
Review Source
Kamya
Yesterday I needed to use my warranty. I was at work my computer system was down so I couldn't go on to the portal or call it's been over an hour and a half trying to speak to somebody never did. I made an appointment online through the phone, but had to cancel it because it doesn't really give you options to make several complaints with the same system, so for example if you have a plumbing issue and that's something wrong with your thinking your call it you can report and pay a one time fee but this is only allow me to report one, so when I called the company schedule an appointment like we're not going to look at your sink because not on the ticket. So they have taken away the ability to speak the customer service rep and everything has to be done online which is you know very frustrating.
3 years ago
Reply from 2-10 Home Buyers Warranty
Hi Kamya, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.
Apr. 11th, 2022
Verified Customer
Review Source
N. J. Alexander Melbourne, FL
I have struggled with the quality of service with 2-10. If there is a non-urgent issue, then perhaps this is a good deal. However, with urgent issues, we have had problems with contractor responsiveness. I prefer to call a local contractor directly and have a quicker response from someone I know of and trust. Most of the contractors 2-10 have sent are based 1+ hours away, and are poorly reviewed on Google. We even had a contractor take the service fee, do nothing, and decline the repair job, even as we were actively experiencing property damage. We ended up going out of network and paying less to a local contractor. It took multiple calls to 2-10 to get any help on the issue. 2-10 promised to give us the value outlined in the plan to help alleviate the cost, but the check is yet to arrive.
3 years ago
Reply from 2-10 Home Buyers Warranty
Hi N. J. Alexander, we're sorry to hear about the issues you've experienced. If you are still in need of assistance, please send us a private message at facebook .com/210HomeBuyersWarranty and we'll be happy to help in any way we can.
Mar. 14th, 2022
Verified Customer
Review Source
Gabriel Fort Mill, SC
Recently, when I moved in last month, I found out that the water heater was turned off and when I tried to turn it back on, I was unsuccessful, so I filed a claim just to have somebody inspect it make sure that it was able to be turned back on or if it has to be replaced. They did send somebody over in a couple of days and he was able to get it on. But it was ultimately a very bad experience because apparently, the guy ended up turning it on at the lowest setting, giving me very lukewarm water results. They did not we make sure that the water is heated up correctly before payment and leave. It was easy to get in touch with Two Ten Home Buyers Warranty and they did get somebody over to turn on the water heater quickly at the end of the day when it when Two-Ten consider my claim to be completed they didn't fully complete the request. They sent a second specialist to look at the water heater afterwards because I was getting luke warm results, and he specified that the water heater needed to be replaced given that it is a seventeen almost eighteen year old unit but normally only lasts about fifteen years. Given that they recommended replacement but it was not covered and I'm still waiting to find out what to do about that. While filing everything online is definitely easy, when I called to inquire about the status of my claim and the status of completion I get the same answers over and over that didn't make sense to the situation, so ultimately the issue was not resolved. It was relatively easy to get in touch, you can file the claim do everything online but when dealing with a person over the phone it was very, very unnatural conversation they kept repeating the same questions and answer over and over without providing a proper explanation that made sense to the claim. It makes zero sense why any real estate agent would recommend that we get the warranty when you purchase the house, given that most homes are used and will have pre existing conditions (in the case of my water heater it is a seventeen year old unit) it is one hundred percent guaranteed to have pre existing conditions and if that's the reason why Two-Ten won't cover any replacement then I cant give them more than 2 stars because everything in a non-new construction home is preexisting
4 years ago Edited January 10, 2024
Reply from 2-10 Home Buyers Warranty
Hi Gabriel, thank you for your response and your honest feedback. We put a lot of time and energy into improving our customer experience and your feedback is a huge help. What you described is not the experience we aim to provide. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.
Oct. 21st, 2021
Verified Customer
Review Source
Raymond Agnor Dayton, OH
While they do a credible job with repairs of covered items, their policies and practices for replacement of items deemed beyond repair by their own assigned providers is quite disappointing and unsatisfactory. When my refrigerator/freezer failed and couldn't be repaired, I was subjected to delays in getting status of my claim as their online portal indicated it was closed following the dispatch of the repair technician. I finally arranged to get a member of their staff to follow my case. After several days of delay, they offered me a far less expensive "replacement" refrigerator that lacked key characteristics and features of the failed unit. It was clearly an effort to offer an inferior "substitute " item. When I balked at that and identified an acceptable model from a website they recommended to me, they finally agreed to offer me that one, but said it would be a delay of 6-7 weeks for delivery. That being wholly unacceptable for being without a refrigerator in our home, I reluctantly settled for a cash payout offer which ended up to be slightly more than half of the cost of a replacement I sourced locally.
4 years ago
Reply from 2-10 Home Buyers Warranty
We are sorry to read about the issues you've had, if you'd like to discuss you can reach out to us on our Facebook page and/or give us a call at 800-775-4736.
Jun. 21st, 2021
Verified Customer
Review Source
Danielle Messina Warminster, PA
My fridge died and it took a month to get a check for no where near enough money to buy another fridge. The model they offered me didn't physically fit and they told us they weren't responsible to offer me a fridge that fit the dimensions like my old fridge. So thanks for taking 3 weeks to offer me a worthless replacement that was too big. Also thanks for giving me a check that was half the value of a fridge replacement. I even did research for 3 days and found a fridge that was the same price as the one they offered me but would actually fit and asked them if they'd just please send me that one. After speaking to the supervisor who tells me "they aren't going to give you another offer - take it or leave it", I was told there was no one else I could speak to and whoever the customer service rep was who told me they'd request another offer from the purchasers was just wrong. The website they claim you can use to get a discount was a joke. Nothing available and not the percent discount like they told me. What is the point of paying for a warranty when they clearly don't have to actually offer a comparable replacement. The fact that they seriously sent me a model that they knew wouldn't fit and told me too bad, not our problem, then forced me to take a check for half the cost of a replacement is a scam and honestly it's probably cheaper just to not pay almost $100 a month and just save that money and pay for a new one when it breaks. I do not recommend them. The customer service was so terrible and I can't not even believe the supervisor told me I was at the end of the line and couldn't speak to anyone else. They do not care about their customers and told me go ahead and cancel when I asked how to go about it.
4 years ago
Verified Customer
Review Source
Bruce Grover Virginia Beach, VA
In general it's hard to get through to you guys. When we do get somebody, they're always helpful but don't follow through. Recently, our water heater went out and had to be replaced and it was a long and slow process. We filed a complaint I think two weeks before there was any follow up. By that point, it was a real problem and then there was some difficulty getting that water heater approved because it was a forty gallon tank and there was only a fifty gallon tank available, so we spent about five days without hot water which isn't the end of the world but you know it wasn't comfortable. At that point, one of our children was sick so for them to have to take cool shower and stuff was not the best and all that could have been avoided if there was prompt service from our initial filing the complaint and a quick response from the repair guy so that was frustrating. We ended up getting a tank approved and installed but the whole process took probably about three weeks and ideally that would have been wrapped up in a few days.
4 years ago
Verified Customer
Review Source
April Sanders Fayetteville, NC
Every time I call, the customer service representatives have a nasty attitude. I used my home warranty when some shortages went out with my some of my sockets. I payed the hundred dollar deductible, the contractor just came out, they haven't fixed the issue, and they never came back. I called 2-10 and they could never get in contact with the contractors either so that problem is still unsolved. I have a issue now with my refrigerator, I called 2-10 and I payed my hundred dollar deductible. It took them three weeks to fix my refrigerator, my refrigerator is still not working so I've been without a refrigerator for two months now still waiting on those parts.
4 years ago
Reply from 2-10 Home Buyers Warranty
Thanks for the alert, April. We’re upset that your service request is still unresolved, too, because it’s not fair to you. We will do our best to resolve this problem.
Additionally, if you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to get this right. We hope you’ll give us another chance at resolving your issue.
Additionally, if you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to get this right. We hope you’ll give us another chance at resolving your issue.
Mar. 16th, 2021
Verified Customer
Review Source
Dan Bradley Charlotte, NC
I've had a number of transactions and some of them were real good and some of them were real bad. Just recently, our freezer went out, and they sent a contractor out and the contractor couldn't get the part so 2-10 customer service told me that I'd get a new refrigerator and then I waited and that didn't happen so I called back again and they said they'd give me a new refrigerator. And I waited again and that didn't happen so I talked to somebody else there and they said they won't be able to give me a new refrigerator because I gotta wait for the part to come in no matter how long it takes. The customer service reps are very nice, good listeners and they try to help but they're inconsistent.
4 years ago
Reply from 2-10 Home Buyers Warranty
We’re terribly sorry and extremely embarrassed that you’ve had a negative experience with us.
If you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We hope you’ll give us another shot at resolving your issue and keeping you as a customer.
If you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We hope you’ll give us another shot at resolving your issue and keeping you as a customer.
Mar. 5th, 2021
Verified Customer
Review Source
Michelle Columbus, IN
Our warranty was included when we bought our home in June 2020, and In August of 2020 we filed a service request for a broken ice maker. Per their website, it states you will be contact within 48 hrs and taken care of soon after. After numberous calls,long hold times, and 6 weeks finally a technician showed up on a sunday evening at 10pm while my husband was working. After he opened the freezer door and shut he said we needed a new ice maker. As he wrote the service order down, he preceded to tell me about his stint in prison . Tell me how they prefer not to work with 2-10 warranty due to there slow payments on their bills. when he requested the co-pay of 100.00 they did not take cards so he said he’d stop by the next day to get payment. He said the ice maker should be in the next week and they would be right back to install. He sure came early to claim cash next morning and the last we heard for several more weeks. I call 2-10 nearly 30 times over the next several months. Finally they installed the ice maker and left and of course it didnt work. It obviously wasnt what was wrong. It was a frozen line. Four months later the ice maker works but wont dispense from the front door, and once again call call call and finally a repair man from another company came and fixed it. Five months, 50 phone calls, reps stating they would call back and never did. You also cant call and talk to the rep who you already spent 30 mins telling the whole story. No shows for several appts. Causing me to miss work, spend hours trying to get my ice maker fixed. Finally the last one who I told I wanted to speak to someone about the terrible service assured me her manager whould call and 8 months later no one every called. It was the worse service Ive ever encountered. Definately wont renew my contract this year.
4 years ago
Reply from 2-10 Home Buyers Warranty
Hello Michelle, we’re terribly sorry that the service request process was so frustrating. We hate letting our clients down. If you’d like, someone from our escalation team can contact you to discuss next steps.
Additionally, if you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We hope you’ll give us another chance to make this right.
Additionally, if you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We hope you’ll give us another chance to make this right.
Mar. 2nd, 2021
Verified Customer
Review Source
Joshua
I recently used the service for a garbage disposal replacement, but my experience was mixed. I faced a water pressure issue previously, and the water filter problem wasn't covered, which was disappointing. I had a positive experience with a refrigerator service a while back, but overall, my recent experiences haven't been very helpful.
11 months ago
Reply from 2-10 Home Buyers Warranty
Hi Joshua, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.
Dec. 18th, 2024
Alexandra Day
DON’T WASTE YOUR MONEY! This company is not designed to help you. It’s designed to take your money. I filed two claims based on the same issue and they aren’t reimbursing me a dime for the $10,000 we had to pay for repairs. They said the claim i called in was for a leaking pipe not for my HVAC when the leaking pipe was coming from my HVAC. You also have to pay like $100 for a $300 pay out and spent so much time setting up the claim and submitting forms. Not to mention their list if people that are pre-approved to do work are terrible. The companies they work with have terrible reviews and terrible customer service. I’m not sure how this company has any good reviews. My speculation is they send links to the ones that did get a pay out because it was extremely difficult for me to find a way to review online. I’m giving them two stars because the basic customer service people have been nice. However the managers are the ones that have to approve things if there is an issue and they didn’t let me talk with the one denying my claim even though i’m always very polite just straight forward. Shelley in specific is the manager that denied my claim and would not talk to me per my customer service rep. Terrible waste of money and terrible experience over all. We literally lost money by buying this.
8 months ago
Reply from 2-10 Home Buyers Warranty
Hi Alexandra Day, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.
Apr. 3rd, 2025
Verified Customer
Review Source
William
I had to use my warranty multiple times, but it was a frustrating experience. The first time, the assigned contractor wouldn't respond to calls for an electrical issue. We had to go through the process again. Another time, a common A/C unit component wasn't covered, making the warranty seem pointless as we had to pay out of pocket. Overall, the warranty didn't provide the expected coverage and left me dissatisfied as a customer.
1 year ago
Reply from 2-10 Home Buyers Warranty
Hi William, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.
Jun. 25th, 2024
Verified Customer
Review Source
Sutton
I had a plumbing issue and couldn't find a local contractor through the company, as they are not local and have been bought out by a Colorado-based company. This defeats the purpose of having a local service with established relationships in the area. I was told to find my own plumber and submit for reimbursement, with a low dollar limit. The lack of local presence and relationships makes the service ineffective and frustrating for customers like me.
1 year ago
Reply from 2-10 Home Buyers Warranty
Hi Sutton, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.
Jun. 25th, 2024
Verified Customer
Review Source
Eliezer Covington, GA
I'm going to change my home insurance company as soon as July when this contract is over, I'm very disappointed with the way I've been treated with some of the work and company's 2<10 uses! Most of the companies you guys send say they don't do the kind of work that my units need. I'm really upset with some of the company's
2-10 recommend....
Sincerely Eli M.
2 years ago
Reply from 2-10 Home Buyers Warranty
Hi Eliezer, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.
Jun. 28th, 2023
Verified Customer
Review Source
Schyler Greer Phoenix, AZ
The customer service person from 2-10 was helpful and listen to my issue, the wait time to get some one was a little high. How ever the service repair company they sent to my house “Appliance Resource & Rescue appliance” is a horrible company, the technician was rude and trying to get them on the phone was a joke. And when they call you back is way out of the appropriate times to make calls back to your customers. A simple ice maker repair has now been an almost 3 month ordeal.
2 years ago
Reply from 2-10 Home Buyers Warranty
Hi Schyler Greer, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.
May. 22nd, 2023
Verified Customer
Review Source
Tammy
I don't look forward to calling them because it takes so much time for me to actually get to talk to a real person. I generally wait anywhere from 45 minutes to 90 minutes to get someone to answer the phone. The time I wait between the request of the service and the time I actually get service is lengthy. I've been without a washer now for 2 and a half weeks, and nobody's coming till next week. It's very, very frustrating when the time that you wait to get service is so much longer than what it would be if you just called somebody yourself.
2 years ago
Reply from 2-10 Home Buyers Warranty
Hi Tammy, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.
Feb. 10th, 2023
Verified Customer
Review Source
D. Fayetteville, GA
The first time I called I was on hold for almost an hour and they assigned somebody to the situation and by the time I called the person they said "we have told two ten that we're not taking calls, we're not taking referrals, we're overwhelmed and understaffed". Why would they send me to someone who's not taking calls? So then I had to call back and I was on hold almost another hour and they suggested maybe I can get my own person and then just submit the bill. I haven't been able to get the service I need and it is very difficult to get to a person to speak to them.
3 years ago
Reply from 2-10 Home Buyers Warranty
Hi D., we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.
Oct. 21st, 2022
Verified Customer
Review Source
Enrique Tampa, FL
I use my warranty every year for the air conditioning and 2-10 denied the permanent repair. They only approved the patches so I need to go through the same problem every year. It would be cheaper for them to secure it for good from the first time than to do all these patches every year. They are good at taking calls but they are not good at solving problems.
3 years ago
Reply from 2-10 Home Buyers Warranty
Hi Enrique, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.
Aug. 16th, 2022
Verified Customer
Review Source
Anonymous Waddell, AZ
They have no customer support. Two years ago my air conditioning broke at the height of the pandemic. I could not get a person on the phone I was only allowed to put in request in on the website. I ended up having to pay for getting it fixed myself because they couldn't get me a contractor to come out and do it. I could never get a hold of any person to have a conversation with because they don't have customer support .
3 years ago
Reply from 2-10 Home Buyers Warranty
Thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.
Jul. 28th, 2022
Verified Customer
Review Source
Angienette Damiani Columbus, GA
I have had bad experiences with the time it takes to get a service company to help me. They send the same companies out to do plumbing and AC. It took three months to get my refrigerator fixed. It took several months to get my AC fixed because the AC company they sent didn't know what they were doing. I try to give them chance after chance. I am no longer loving their service.
3 years ago
Reply from 2-10 Home Buyers Warranty
Hi Angienette, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.
Jul. 21st, 2022
Verified Customer
Review Source
Lorrie Houston, TX
Answered the phone, but didn't provide a solution for the issue. I needed to use my warranty and the companies they sent out damage my property. I have no recourse because 2-10 did things incorrectly so now I'm battling this company on my own.
Also, the warranty doesn't cover everything that 2-10 Home Buyers Warranty said it would. I paid extra for the luxury of package.
3 years ago
Reply from 2-10 Home Buyers Warranty
Hi Lorrie, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.
Jul. 13th, 2022
Verified Customer
Review Source
Connie Ocala, FL
Not a reputable company. It's very hard to get in contact when I call and I didn't get any call back. It's very hard to get where you need to go online as well. I wanted to use my warranty and then found out the warranty I had didn't cover as much as I thought, but I am still paying monthly premiums for a plan that I can't really use. I'm not very happy with it right now.
3 years ago
Reply from 2-10 Home Buyers Warranty
Hi Connie, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.
Jul. 13th, 2022
Verified Customer
Review Source
Barbara Moon Dayton, OH
Plumber forgot to fix the 2nd rusted rod in 2nd bathroom and had to return. Did fix upon return. Owner of Melton Plumbing told his plumber I had to have phlange replaced after floor laid and I should call them 2 days prior to floor completion to schedule. I did this and then he told me phlange not covered because I put new floor in and I would have to pay for an extended phlange to be installed. Reported to 2-10 and they said other plumber would call me for 2nd opinion. Did not call me until next week. Consulted with another plumber myself.
3 years ago
Reply from 2-10 Home Buyers Warranty
Hi Barbara, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.
Jun. 22nd, 2022
Verified Customer
Review Source
Matthew Grace Marietta, GA
I requested a service contractor to come out and diagnose my HVAC system. I let it be known that the system was still working, that I was trying to be proactive before we were left without cool air. Not until the contractor showed up, saw my system running, and collected $100 that I understand that the system must be down before requesting the warranty service.
3 years ago
Reply from 2-10 Home Buyers Warranty
Hi Matthew, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.
Jun. 22nd, 2022
Verified Customer
Review Source
Ramon De La Torre Helotes, TX
Our service with the company was subpar. Ordering of parts, systems within house were old and aged request to replace had to take days for approval, with inflation in place cash payout was less than half of any appliance of same size even with discount from appliance company, the only appliances given for purchase were almost 3 times as much. Contractors always stated they were waiting on warranty company for approval. Wife was on phone with customer service for hours on small issues and approvals.
3 years ago
Reply from 2-10 Home Buyers Warranty
Hi Ramon, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.
May. 12th, 2022
Verified Customer
Review Source
Joseph
Trustworthy well see because they're supposed to give me back my service fee because of the house that because of the blame lot that was supposed to be because I thought I said you know you can go back and look and listen to the phone call where I'm at several times what's covered in this that was he said was covered so you know there's no question as to what I need to be done and what I was calling about so but yeah I'm gonna give them a also a 2 on that as well
3 years ago
Reply from 2-10 Home Buyers Warranty
Hi Joseph, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.
Apr. 11th, 2022
Verified Customer
Review Source
Anonymous Boulder, CO
I would never recommend them to anyone again. They were not helpful. They were not efficient. I feel like they were trying to get out of paying. They did not cover my electrical work and didn’t tell me so I was stuck with a huge electric bill. I also had mold that was not disclosed and they wouldn’t cover the medication. It is a waste of money.
3 years ago
Reply from 2-10 Home Buyers Warranty
We're sorry to hear how you feel about your recent experience. What you described is not the experience we aim to provide as we pay out 97.5% of all claims placed with us. If you feel we did not honor our coverage, please give us a call and we will review your claim with you. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time.
Mar. 17th, 2022
Verified Customer
Review Source
Katrina Portsmouth, VA
My daughter is a real estate agent and very familiar with the company and recommends it to her clients and referred me to them. I have not had a great experience with them. I think it is the contractors they use. I am still dealing with something from October. When you call, you think there is going to be a great resolution but there is no follow through. My fridge broke and the contractor came and said he was going to order parts but never got back to them. They sent out a second company but now it’s the same things.
3 years ago
Reply from 2-10 Home Buyers Warranty
Hi Katrina, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook .com/210HomeBuyersWarranty and we'll be happy to help in any way we can.
Mar. 14th, 2022
Verified Customer
Review Source
Teonna Hillsboro, OR
My washing machine stopped working the service provider came out really really quickly and as soon the part came in he got it and fixed it. That night I noticed something was going wrong and then that service provider stopped responding to any messages or calls or anything and we try to reach out to 2-10 to move things and they were very unwilling to help remedy the problem except with the service provider.
4 years ago
Reply from 2-10 Home Buyers Warranty
Hi Teonna, we're sorry to hear about the issues you've experienced. What you described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook. com/210HomeBuyersWarranty with your service address, and we'd be happy to review your claim and help you get this resolved.
Dec. 15th, 2021
Verified Customer
Review Source
Amy Schenectady, NY
They're very difficult to contact and they continue to stand out and refer us to a plumber who does standard work. We had a plumber come out because we had a leak in the bathroom they could not do it completely and then said they would come back and do it so we had them come back out again and again, so then the last time we had an issue they told us we could contract with the company and they would pay for the reimbursement process. Its been going on for months now and has not been a pleasant experience.
4 years ago
Reply from 2-10 Home Buyers Warranty
Hi Amy, we're sorry to hear about the issues you've experienced. What you described is not the experience we aim to provide and we're here to help. If you are still in need of assistance, please send us a private message at facebook .com/210HomeBuyersWarranty with your service address, and we'd be happy to review your claim and help you get this resolved.
Nov. 4th, 2021
Verified Customer
Review Source
Betty Lowery Dalzell, SC
I had a bad experience with 2-10 due to the slackness of the repairman who never came out to repair my appliances after making promises that he did not keep. I had to obtain my own repairman and had my appliances repair within 2 days after waiting for 5 maths for 2-10 repairman. I was so upset, but 2-10 company reimbursed me the money I spent which was good.
4 years ago
Reply from 2-10 Home Buyers Warranty
Hi Betty, thank you for your response and your honest feedback. We put a lot of time and energy into improving our customer experience and your feedback is a huge help. We're sorry to hear about the issues you experienced with the 3rd party contractor but we're glad to hear you received the reimbursement. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.
Oct. 6th, 2021
Verified Customer
Review Source
Zac Hill Washington, DC
While 2-10 has been proactive for the most part and has certainly fulfilled upon their obligation to fix my appliance, I'm 6 weeks into the process and my problem remains unfixed. They've scheduled visits from three different contractors, only for two of the three contractors to 'ghost' after the diagnosis. Meanwhile, they've failed to follow through with assurances to update me with the status of part orders and vendor commissions. It's disappointing.
4 years ago
Verified Customer
Review Source
Melissa Zientek Houston, TX
I had a hard time getting a good contractor out to my house. I always had to call the contractor after I submitted a Service Call after 2 days because I never received a call from them. They said they never received the work order number. This happened to two different occasions. Also, I've been waiting about 2 months to get my reimbursement check when they told me it will be mailed out within 30 days. I've been calling and stayed on hold for over 33 minutes before I hung up. I would have renewed but it takes a lifetime to get someone on the phone.
4 years ago
Verified Customer
Review Source
Matthew Onyemaechi Virginia Beach, VA
I'm not happy with them. They didn't respond to coming to fix our AC. It took a long time for someone to come out, and they gave me a lot of excuses. They only partially fixed the problem, and the technician was charging me several hundred dollars that I thought my warranty would cover, but they won't. This company doesn't sit well with me. Be careful what you're signing with them.
4 years ago
Verified Customer
Review Source
Donna Wildes Covington, GA
My stove top cracked so I called in for the warranty. They had someone come look at it and determine that it was not my fault, so they were going to order a new top for the stove at the beginning of February. I had not heard of anything, so I called, and it turns out they did not place the order for the new top because suddenly, they needed photos of the stove top. No one had ever told me I would need to turn in photos. So basically, I have been sitting here for weeks unable to use two burners on my stove. I think 2-10 is terrible.
4 years ago
Reply from 2-10 Home Buyers Warranty
Thanks for the alert, Donna. We’re upset that your service request is still unresolved, too, because it’s not fair to you. We will do our best to resolve this problem.
Additionally, if you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to get this right. We hope you’ll give us another chance at resolving your issue.
Additionally, if you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to get this right. We hope you’ll give us another chance at resolving your issue.
Mar. 16th, 2021
Verified Customer
Review Source
Bethanie Simms Wilmington, NC
I feel like I get like subpar contractors and people who really don't want to help. I've had to use my warranty over the course of almost two years and the contractors all just want to do like the minimum work and they don't want to figure out what's really wrong with it so I just have to keep calling and it's really costly. It's exhausting having to find a good contractor. 2-10 should actually find reputable contractors in the area, who actually want to work with you.
4 years ago
Reply from 2-10 Home Buyers Warranty
Hello Bethanie, we’re sorry and disappointed about the poor experience you had with the independent service contractor we dispatched. We’ve looped our contractor relations team in about this issue. If you’d like , they can contact you shortly.
Additionally, if you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to get this right. We hope you’ll give us another shot at resolving your issue and keeping you as a customer.
Additionally, if you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to get this right. We hope you’ll give us another shot at resolving your issue and keeping you as a customer.
Mar. 16th, 2021
Verified Customer
Review Source
Edward
I recently had a positive experience with my washing machine repair, but my AC repair has been frustrating. After the contractor diagnosed the issue, I haven't received any updates, and my AC is still not working. Communication has been lacking, leaving me disappointed. I hope for better service next time.
1 year ago
Reply from 2-10 Home Buyers Warranty
Hi Edward, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.
Sep. 19th, 2024
Verified Customer
Review Source
cutiepye Conyers, GA
My homeowner page has changed and I am having difficulty navigating where I want to go. I can't reach my account page to get information regarding my policy. There is a tremendously long wait period to get telephone assistance. That is so very inconvenient.
2 years ago
Reply from 2-10 Home Buyers Warranty
Hi cutiepye, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.
Sep. 5th, 2023
Verified Customer
Review Source
Donisha Kansas City, MO
When you call to tell them about issues, they don't care. I paid someone to come out and not do anything. Then I had to pay for something tht wasn't covered by my warranty. They are rude and won;t let you talk to who you want to speak with.
2 years ago
Reply from 2-10 Home Buyers Warranty
Hi Donisha, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.
Mar. 20th, 2023
Verified Customer
Review Source
Bruce Nicotero Visalia, CA
I submitted a claim and no one called me at all. I called the electrician and he says he is not doing work. I checked the website and it says contractor unavailable. I need a contractor how can they not have a contractor for me?
3 years ago
Reply from 2-10 Home Buyers Warranty
Hi Bruce, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.
Nov. 28th, 2022
Verified Customer
Review Source
Den Oakwood, GA
Canceled your program! Took you over two months and three separate contractors to finally determined that we needed a new air conditioner and exterior compressor. This happened during July and August during the hottest 2 miles of Atlanta summer and you didn't seem to care one iota!
3 years ago
Reply from 2-10 Home Buyers Warranty
Hi Den, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.
Oct. 21st, 2022
