Scout Alarm Reviews

3.8

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26 User Reviews

6.7

Overall Score

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3.8

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26 User Reviews

6.7

Overall Score

Compare

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Summary of Reviews

Star Rating

3.8

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26 Reviews

Review Breakdown

5 grade

42%

4 grade

27%

3 grade

15%

2 grade

1 grade

15%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Verified Customer

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Patrick Chicago, IL

Criticisms first: 1. I wish the keypads were a bit more reliable, when their batteries get low, their behavior becomes... ornery - not recognizing valid codes, not showing alarm status, etc. Recommend a redesign with more sensitive battery reporting. 2. Also keypads - wish they were more flexible in alarm state. Simply changing the decal to "1" or "2" would actually be less confusing. 3. There have been a few bugs in the system, the worst being a total unintentional disarm. Recommend more proactive bug trapping - AND preemptive communication to the affected customers via both email AND app. The Good: 1. It works, 2. is largely invisible, 3. I control its installation because DIY, 4. Great customer support, 5. BIGGEST REASON: Home Automation integration (IFTTT). However, I know a HomeKit plugin exists...

4 years ago

Reply from Scout Alarm

Thanks for your review Patrick! We'll be sure to add your keypad feature requests to our weekly meeting. I'm glad you are enjoying the system and let us know if you need any further assistance with arming and disarming.

May. 17th, 2021

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Verified Customer

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Logan E Marion, OH

My experience has been good. Anytime I've called them they have been helpful and I didn't wait a long time to speak to anyone. I like that there is no contract and it's affordable. They could improve by introducing more devices like exterior surveillance cameras.

4 years ago

Reply from Scout Alarm

Thank you for your review of Scout Alarm Logan! The no contract is highly appealing to all of our customers and you can cancel anytime and receive a prorated refund. Outdoor cameras are our most requested feature and we'll be sure to reach out if they are ever integrated with our system.

We hope your security system continues to perform as expected. If you ever need customer service, we will be happy to assist :)

May. 17th, 2021

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Verified Customer

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Jeff Rockford, AL

I am extremely pleased with my Scout alarm system and their customer service is the best. The system is simple to install and get connected and has been very reliable. The few issues I have had, customer support has immediately taken care of.

4 years ago

Reply from Scout Alarm

Thank you for your review of Scout Alarm Jeff! We hope your security system continues to perform as expected. If you ever need customer service, we will be happy to assist :)

May. 17th, 2021

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Verified Customer

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Jonathan Ifergan, Owner, Orkenoy Chicago, IL

So far they've been great! We had a minor issue with one of their first responders calling the police prematurely, but that has been resolved and no issues since then!

4 years ago

Reply from Scout Alarm

That's wonderful news Jonathan! Remember professional monitoring can always be toggled on and off when not in use. Thank you for your review and if you ever need any other assistance please let us know :)

May. 17th, 2021

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Verified Customer

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Cam D Nashville, TN

Easy to install and use and monitors do a good job. Water monitor has saved me from basement flooding! I wish you could sign in using a fingerprint on your phone.

4 years ago

Reply from Scout Alarm

Thank you for your review of Scout Alarm Cam! We do hope to have other ways to sign in using the app, as security is our top concern and will be sure to reach out once any changes have been made.

We hope your security system continues to perform as expected. If you ever need customer service, we will be happy to assist :)

May. 17th, 2021

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Verified Customer

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Anne Washougal, WA

Very easy to use, I haven't had to contact customer service or had my alarm go off, so I don't really know what they'd be like if I needed them.

4 years ago

Reply from Scout Alarm

Hi Anne, Thank you for your review of Scout Alarm! We hope your security system continues to perform as expected. If you ever need customer service, we will be happy to assist :)

Apr. 19th, 2021

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Verified Customer

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Dave Stow, OH

Had issues with old version of sensors. Was easy to upgrade to current models with little cost and effort.

4 years ago

Reply from Scout Alarm

Thank you for your review of Scout Alarm Dave! Our V1S systems has made some vast improvements. We hope your security system continues to perform as expected. If you ever need customer service, we will be happy to assist :)

May. 17th, 2021

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Verified Customer

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Dejan Clearwater, FL

Add more promotional products for current costumers. Overall great experience with company.

4 years ago

Reply from Scout Alarm

Thank you for your review of Scout Alarm Dejan! We hope your security system continues to perform as expected. If you ever need customer service, we will be happy to assist :)

May. 17th, 2021

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Verified Customer

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Hector Campos Midland, TX

Great overall experience! Installation was a breeze and customer service is exceptional!

4 years ago

Reply from Scout Alarm

Thank you for your review of Scout Alarm Hector! We hope your security system continues to perform as expected. If you ever need customer service, we will be happy to assist :)

May. 17th, 2021

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Verified Customer

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Max Brooklyn, NY

Love that I have the log of what the sensors do. Hate that the app logs me out from time to time

4 years ago

Reply from Scout Alarm

Thanks so much for your review Max. The mobile app requires you to re-login to the app and verify your credentials every 30 days for security purposes. I apologize, as it can be frustrating, but we are looking into easier login options in the future. We'll be sure to share any new features but don't hesitate to reach out if there's anything else I can assist with.

We hope your security system continues to perform as expected. If you ever need customer service, we will be happy to assist :)

May. 17th, 2021

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Verified Customer

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Michael Austin, TX

Very good. Be able to contact customer and technical support 24/7.

4 years ago

Reply from Scout Alarm

Thank you for your review Michael! Our operating hours are 9am-6pm central time but you can always call and leave a voicemail, send us an email, or view our knowledge base online for most technical resolutions. We try to respond to all our customers within 12-24 hours.

Thanks so much for using Scout and let us know if you have any other questions!

May. 17th, 2021