Scout Alarm: Read 26 User Reviews From Real Homeowners

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Verified Customer

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Patrick Chicago, IL

Criticisms first: 1. I wish the keypads were a bit more reliable, when their batteries get low, their behavior becomes... ornery - not recognizing valid codes, not showing alarm status, etc. Recommend a redesign with more sensitive battery reporting. 2. Also keypads - wish they were more flexible in alarm state. Simply changing the decal to "1" or "2" would actually be less confusing. 3. There have been a few bugs in the system, the worst being a total unintentional disarm. Recommend more proactive bug trapping - AND preemptive communication to the affected customers via both email AND app. The Good: 1. It works, 2. is largely invisible, 3. I control its installation because DIY, 4. Great customer support, 5. BIGGEST REASON: Home Automation integration (IFTTT). However, I know a HomeKit plugin exists...

3 years ago

Reply from Scout Alarm

Thanks for your review Patrick! We'll be sure to add your keypad feature requests to our weekly meeting. I'm glad you are enjoying the system and let us know if you need any further assistance with arming and disarming.

May. 17th, 2021

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Verified Customer

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Anonymous Grovetown, GA

Generally, positive. I like the flexibility (in terms of choosing what equipment you want), affordability, and quality of equipment. The app is very good too. I like that is has a lot of features and provides the user a lot of control. My only critique is the following: I saw that some of your products have had major upgrades since I bought them (like the glass break sensor); it would be nice to get the opportunity to return the current glass break sensor and buy the updated version at a discounted rate - maybe like 10% + 1% for every year you have been a subscribing customer. This may sound crazy, but that level of customer dedication would really help spread the word on how awesome you guys are.

3 years ago

Reply from Scout Alarm

Thank you for your review of Scout Alarm! We haven't made any upgrades to the sensors but have used different manufactures. Any differences of the sensors is only in design and not function. All of our products have a 3 year warranty so please reach out if you have a product that isn't working as expected. Also, the glass break is only compatible with our V1S system and there is an affordable upgrade option available to all our V1 customers.

We hope your security system continues to perform as expected. If you ever need customer service, we will be happy to assist :)

May. 17th, 2021

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Verified Customer

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Jeff Rockford, AL

I am extremely pleased with my Scout alarm system and their customer service is the best. The system is simple to install and get connected and has been very reliable. The few issues I have had, customer support has immediately taken care of.

3 years ago

Reply from Scout Alarm

Thank you for your review of Scout Alarm Jeff! We hope your security system continues to perform as expected. If you ever need customer service, we will be happy to assist :)

May. 17th, 2021

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Verified Customer

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Logan E Marion, OH

My experience has been good. Anytime I've called them they have been helpful and I didn't wait a long time to speak to anyone. I like that there is no contract and it's affordable. They could improve by introducing more devices like exterior surveillance cameras.

3 years ago

Reply from Scout Alarm

Thank you for your review of Scout Alarm Logan! The no contract is highly appealing to all of our customers and you can cancel anytime and receive a prorated refund. Outdoor cameras are our most requested feature and we'll be sure to reach out if they are ever integrated with our system.

We hope your security system continues to perform as expected. If you ever need customer service, we will be happy to assist :)

May. 17th, 2021

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Verified Customer

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Dudddits Paw Paw, MI

The cost was okay, products were easy to install and activate, customer service has been very helpful and corrected issues quickly. Probably the best customer service I have received from any company in any industry. The products have failed and not optimistic of long term durability, especially after warranty ends.

3 years ago

Reply from Scout Alarm

Thank you for your review of Scout Alarm! We hope your security system continues to perform as expected. Even after your 3 year warranty has ended, please don't hesitate to reach out as I'm sure we'll have an acceptable fix for you.

If you ever need any more customer service, we will be happy to assist :)

May. 17th, 2021

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Verified Customer

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Jonathan Ifergan, Owner, Orkenoy Chicago, IL

So far they've been great! We had a minor issue with one of their first responders calling the police prematurely, but that has been resolved and no issues since then!

3 years ago

Reply from Scout Alarm

That's wonderful news Jonathan! Remember professional monitoring can always be toggled on and off when not in use. Thank you for your review and if you ever need any other assistance please let us know :)

May. 17th, 2021

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Verified Customer

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Greggv Richboro, PA

My experience has been positive. Initial customer of their first system which was designed poorly for battery signal / strength. One I switched in 2019 to the newer version, no issues. Would recommend.

3 years ago

Reply from Scout Alarm

Thank you soo much for your review!

The upgraded hardware features also include:
4G LTE Cellular back-up, upgraded from 3G
AT&T carrier option, in addition to T-Mobile
ZigBee communication between Scout Hub and sensors for improved connectivity. We also changed the communication from a mesh to a 1:1 connection with the hub
ZigBee and Z-Wave chipset in the hub
Increased drivers in sirens
Ventilation to increase the siren volume in Hub and Door Panel
Temperature sensors within each device

And this is all apart of our affordable upgrade program to all our V1 customers.

If you ever need customer service, we will be happy to assist :)

May. 17th, 2021

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Verified Customer

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Don B. Berea, OH

Good alternative for people who just want to self monitor. Their keypads are less than desirable, I have a hard time arming and disarming the alarm from them, they just don't work half of the time!

3 years ago

Reply from Scout Alarm

Thanks for your review Don! Feel free to reach out to us if you are having any issues with your Keypad. There is a 3 year warranty on all of our products and we have troubleshooting steps to help get your keypad into tip top shape!

Let us know if you have any other questions or concerns and thanks for choosing Scout!

May. 17th, 2021

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Verified Customer

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Lorrie H Columbus, OH

Had my scout system for 2+ years and have been very happy so far. Customer service is awesome and the products were easy to install and I really haven't had many issues. I do wish you could customize the alarm sound though.

3 years ago

Reply from Scout Alarm

Thanks for your review Lorrie! Unfortunately, there's no way to currently customize the chirp or alarm sound but we can lower the door panel volume or disable the sensor chirps all together. This is an excellent feature request we'll be sure to add to our docket. Please let us know if you need any other assistance and thank you for choosing Scout!

May. 17th, 2021

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Verified Customer

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Cam D Nashville, TN

Easy to install and use and monitors do a good job. Water monitor has saved me from basement flooding! I wish you could sign in using a fingerprint on your phone.

3 years ago

Reply from Scout Alarm

Thank you for your review of Scout Alarm Cam! We do hope to have other ways to sign in using the app, as security is our top concern and will be sure to reach out once any changes have been made.

We hope your security system continues to perform as expected. If you ever need customer service, we will be happy to assist :)

May. 17th, 2021

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Verified Customer

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KG Becker, MN

I like that the scout system is easy to use. I wish that more z wave products could be integrated with the system. I also wish the distance from the hub to sensors could be expanded or two hubs link into one system.

3 years ago

Reply from Scout Alarm

Thanks soo much for your review KG! It would be wonderful for more integrations to be linked with Scout besides our current integrations: Amazon Alexa, Hue, IFTTT, Google, Lifex, First Alert, Kwikset, and Yale. Please let us know which integrations you are interested in and we'll be sure to add them to our dock.

We are also working on getting our siren and zigbee repeater back in stock and finding other repeaters that can help extend the signal throughout your home. Currently you can link up to 65 sensors to each hub. We'll be sure to reach out once these have been added to our system

If you ever need customer service, we will be happy to assist :)

May. 17th, 2021

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Verified Customer

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Anne Washougal, WA

Very easy to use, I haven't had to contact customer service or had my alarm go off, so I don't really know what they'd be like if I needed them.

3 years ago

Reply from Scout Alarm

Hi Anne, Thank you for your review of Scout Alarm! We hope your security system continues to perform as expected. If you ever need customer service, we will be happy to assist :)

Apr. 19th, 2021

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Verified Customer

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Dave Stow, OH

Had issues with old version of sensors. Was easy to upgrade to current models with little cost and effort.

3 years ago

Reply from Scout Alarm

Thank you for your review of Scout Alarm Dave! Our V1S systems has made some vast improvements. We hope your security system continues to perform as expected. If you ever need customer service, we will be happy to assist :)

May. 17th, 2021

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Verified Customer

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Mickey Houston, TX

Very bad experience I've had my Scout alarm for years and batteries just last 3 for weeks. It's amazing how many batteries I went through. I gave up with the alarm due to the rate the batteries drain. Scout made it so difficult to get new batteries I gave up and don't use product anymore

3 years ago

Reply from Scout Alarm

Hello Mickey! Thank you soo much for your review. It seems like you a have our Version 1 System. We have made vast improvements with our V1s System which increases battery life to 1-3 years depending on use and other environmental factors.

The upgraded hardware features also include:
4G LTE Cellular back-up, upgraded from 3G
AT&T carrier option, in addition to T-Mobile
ZigBee communication between Scout Hub and sensors for improved connectivity. We also changed the communication from a mesh to a 1:1 connection with the hub
ZigBee and Z-Wave chipset in the hub
Increased drivers in sirens
Ventilation to increase the siren volume in Hub and Door Panel
Temperature sensors within each device

We have an affordable upgrade program available to all our V1 customers so don't hesitate to reach out and we can apply the affordable upgrade discount to you!

Let us know if you have any other questions or concerns.

Stay Safe!

May. 17th, 2021

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Kelly Birmingham, AL

I have an older system. The siren is a joke, You can barely hear it standing next to it. They promised they were working on a "fix" and would send me a new one and never did. But besides that, it's very easy to setup and has nice features. You can install your own louder siren, but it bothers me that promised a fix but never provided one when I could have instead returned it and gotten my money back. Customer service is extremely fast in responding to questions.

5 years ago

Reply from Scout Alarm

Thank you for your review of Scout Alarm Kelly! We haven't made any major adjustments to the 105 db siren. There have been some ventilation added to our V1S which may slightly boost the sound. The affordable upgrade option is available to all our V1 customers so please let us know if you have any questions and are interested in upgraded your system.

We hope your security system continues to perform as expected. If you ever need customer service, we will be happy to assist :)

May. 17th, 2021

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Verified Customer

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Joe

Awful company, awful product. The system does not work half of the time, the alarm system is not loud enough. The company was supposed to send me a different face plate for the door alarm however I was never sent anything.

3 years ago

Reply from Scout Alarm

Thanks soo much for your review Joe! It seems like you may have our V1 system, as our V1S has made some vast improvements.

The upgraded hardware features include:
4G LTE Cellular back-up, upgraded from 3G
AT&T carrier option, in addition to T-Mobile
ZigBee communication between Scout Hub and sensors for improved connectivity. We also changed the communication from a mesh to a 1:1 connection with the hub
ZigBee and Z-Wave chipset in the hub
Increased drivers in sirens
Ventilation to increase the siren volume in Hub and Door Panel
Temperature sensors within each device

We have an affordable upgrade option available to all our V1 customers so please reach out with any questions. Because the system is completely customizable, more door panels and sirens can be added to your system to make it louder!

We take great pride in our customer service and I apologize that you weren't sent a faceplate for your sensor. Please send us an email or call and we can get that faceplate sent out to you immediately.

Stay Safe!

May. 17th, 2021

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Verified Customer

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Dejan Clearwater, FL

Add more promotional products for current costumers. Overall great experience with company.

3 years ago

Reply from Scout Alarm

Thank you for your review of Scout Alarm Dejan! We hope your security system continues to perform as expected. If you ever need customer service, we will be happy to assist :)

May. 17th, 2021

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Verified Customer

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Hector Campos Midland, TX

Great overall experience! Installation was a breeze and customer service is exceptional!

3 years ago

Reply from Scout Alarm

Thank you for your review of Scout Alarm Hector! We hope your security system continues to perform as expected. If you ever need customer service, we will be happy to assist :)

May. 17th, 2021

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Verified Customer

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Max Brooklyn, NY

Love that I have the log of what the sensors do. Hate that the app logs me out from time to time

3 years ago

Reply from Scout Alarm

Thanks so much for your review Max. The mobile app requires you to re-login to the app and verify your credentials every 30 days for security purposes. I apologize, as it can be frustrating, but we are looking into easier login options in the future. We'll be sure to share any new features but don't hesitate to reach out if there's anything else I can assist with.

We hope your security system continues to perform as expected. If you ever need customer service, we will be happy to assist :)

May. 17th, 2021

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Verified Customer

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Mike D Coinjock, NC

I like the product works as advertised and customer support is great wish they had an outdoor camera

3 years ago

Reply from Scout Alarm

Thank you for your review of Scout Alarm! Outdoor cameras would be a wonderful addition to Scout and we'll be sure to reach out if they are ever added to our products.

We hope your security system continues to perform as expected. If you ever need customer service, we will be happy to assist :)

May. 17th, 2021

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Verified Customer

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Brewskys Bar Metairie, LA

Sscout sucks and I paid a real alarm company to install a wired system b/c Scout's batteries go out randomly and the Scout alarm hasn't worked in months.

3 years ago

Reply from Scout Alarm

Thank you for your review of Scout Alarm! I'm sorry you're having troubles with your Scout System. It seems like you may have our V1 system, as the V1s has made some vast improvements that extend battery life to 1-3 years for sensors.

Please let us know if you are interested in the affordable upgrade program available to all our V1 customers who also receive free battery replacements with the older system. We also have plenty of troubleshooting steps and changes we can make that can help extend battery life to the V1S System.

If you ever need customer service, we will be happy to assist :)

May. 17th, 2021

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Verified Customer

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Michael Austin, TX

Very good. Be able to contact customer and technical support 24/7.

3 years ago

Reply from Scout Alarm

Thank you for your review Michael! Our operating hours are 9am-6pm central time but you can always call and leave a voicemail, send us an email, or view our knowledge base online for most technical resolutions. We try to respond to all our customers within 12-24 hours.

Thanks so much for using Scout and let us know if you have any other questions!

May. 17th, 2021

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Verified Customer

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Ryan Chicago, IL

App is easy to use and customer service is prompt. I have connectivity issues and battery issues.

3 years ago

Reply from Scout Alarm

Thank you for your review of Scout Alarm Ryan! We have ways to fix your connectivity and battery issues with our V1S system. Please reach out and let us know how we can help.

We hope your security system continues to perform as expected.

Stay Safe!

May. 17th, 2021

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Verified Customer

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Nikki Beaver, PA

I loved the fact I could install it all myself. Finding help in the app

3 years ago

Reply from Scout Alarm

Thank you for your review of Scout Alarm! We hope your security system and app continues to perform as expected. It is a wonderful easy to use DIY system and If you ever need customer service, we will be happy to assist :)

May. 17th, 2021

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Verified Customer

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Alex Kolesnyk Austin, TX

They could start improve application, hardware and could be more innovative in what they do! All of what they supply is outdated by decades!

3 years ago

Reply from Scout Alarm

Hi Alex, Thank you for your review of Scout Alarm! We have an app update and new hardware in the works, and we hope to meet your expectations in the future.

Apr. 19th, 2021

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Verified Customer

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JJ Emmitsburg, MD

We've had several false alarms with the smoke detectors and one door sensor.

3 years ago

Reply from Scout Alarm

Thank you for your review of Scout Alarm JJ! I apologize for your false alarms. We have many trouble shooting steps to prevent and false alarms from happening and also provide free adhesive if you ever need to move anything around. Feel free to reach out with any other questions you may have!

We hope your security system continues to perform as expected. If you ever need customer service, we will be happy to assist :)

May. 17th, 2021

Scout Alarm Reviews

Summary of Reviews