Scout Alarm Reviews
3.8
6.7
Overall Score
Verified Customer
Review Source
KG Becker, MN
I like that the scout system is easy to use. I wish that more z wave products could be integrated with the system. I also wish the distance from the hub to sensors could be expanded or two hubs link into one system.
4 years ago
Reply from Scout Alarm
Thanks soo much for your review KG! It would be wonderful for more integrations to be linked with Scout besides our current integrations: Amazon Alexa, Hue, IFTTT, Google, Lifex, First Alert, Kwikset, and Yale. Please let us know which integrations you are interested in and we'll be sure to add them to our dock.
We are also working on getting our siren and zigbee repeater back in stock and finding other repeaters that can help extend the signal throughout your home. Currently you can link up to 65 sensors to each hub. We'll be sure to reach out once these have been added to our system
If you ever need customer service, we will be happy to assist :)
We are also working on getting our siren and zigbee repeater back in stock and finding other repeaters that can help extend the signal throughout your home. Currently you can link up to 65 sensors to each hub. We'll be sure to reach out once these have been added to our system
If you ever need customer service, we will be happy to assist :)
May. 17th, 2021
Kelly Birmingham, AL
I have an older system. The siren is a joke, You can barely hear it standing next to it. They promised they were working on a "fix" and would send me a new one and never did. But besides that, it's very easy to setup and has nice features. You can install your own louder siren, but it bothers me that promised a fix but never provided one when I could have instead returned it and gotten my money back. Customer service is extremely fast in responding to questions.
6 years ago
Reply from Scout Alarm
Thank you for your review of Scout Alarm Kelly! We haven't made any major adjustments to the 105 db siren. There have been some ventilation added to our V1S which may slightly boost the sound. The affordable upgrade option is available to all our V1 customers so please let us know if you have any questions and are interested in upgraded your system.
We hope your security system continues to perform as expected. If you ever need customer service, we will be happy to assist :)
We hope your security system continues to perform as expected. If you ever need customer service, we will be happy to assist :)
May. 17th, 2021
Verified Customer
Review Source
Ryan Chicago, IL
App is easy to use and customer service is prompt. I have connectivity issues and battery issues.
4 years ago
Reply from Scout Alarm
Thank you for your review of Scout Alarm Ryan! We have ways to fix your connectivity and battery issues with our V1S system. Please reach out and let us know how we can help.
We hope your security system continues to perform as expected.
Stay Safe!
We hope your security system continues to perform as expected.
Stay Safe!
May. 17th, 2021
Verified Customer
Review Source
JJ Emmitsburg, MD
We've had several false alarms with the smoke detectors and one door sensor.
4 years ago
Reply from Scout Alarm
Thank you for your review of Scout Alarm JJ! I apologize for your false alarms. We have many trouble shooting steps to prevent and false alarms from happening and also provide free adhesive if you ever need to move anything around. Feel free to reach out with any other questions you may have!
We hope your security system continues to perform as expected. If you ever need customer service, we will be happy to assist :)
We hope your security system continues to perform as expected. If you ever need customer service, we will be happy to assist :)
May. 17th, 2021
