Scout Alarm Reviews
3.8
6.7
Overall Score
Verified Customer
Review Source
Mickey Houston, TX
Very bad experience I've had my Scout alarm for years and batteries just last 3 for weeks. It's amazing how many batteries I went through. I gave up with the alarm due to the rate the batteries drain. Scout made it so difficult to get new batteries I gave up and don't use product anymore
4 years ago
Reply from Scout Alarm
Hello Mickey! Thank you soo much for your review. It seems like you a have our Version 1 System. We have made vast improvements with our V1s System which increases battery life to 1-3 years depending on use and other environmental factors.
The upgraded hardware features also include:
4G LTE Cellular back-up, upgraded from 3G
AT&T carrier option, in addition to T-Mobile
ZigBee communication between Scout Hub and sensors for improved connectivity. We also changed the communication from a mesh to a 1:1 connection with the hub
ZigBee and Z-Wave chipset in the hub
Increased drivers in sirens
Ventilation to increase the siren volume in Hub and Door Panel
Temperature sensors within each device
We have an affordable upgrade program available to all our V1 customers so don't hesitate to reach out and we can apply the affordable upgrade discount to you!
Let us know if you have any other questions or concerns.
Stay Safe!
The upgraded hardware features also include:
4G LTE Cellular back-up, upgraded from 3G
AT&T carrier option, in addition to T-Mobile
ZigBee communication between Scout Hub and sensors for improved connectivity. We also changed the communication from a mesh to a 1:1 connection with the hub
ZigBee and Z-Wave chipset in the hub
Increased drivers in sirens
Ventilation to increase the siren volume in Hub and Door Panel
Temperature sensors within each device
We have an affordable upgrade program available to all our V1 customers so don't hesitate to reach out and we can apply the affordable upgrade discount to you!
Let us know if you have any other questions or concerns.
Stay Safe!
May. 17th, 2021
Verified Customer
Review Source
Joe
Awful company, awful product. The system does not work half of the time, the alarm system is not loud enough. The company was supposed to send me a different face plate for the door alarm however I was never sent anything.
4 years ago
Reply from Scout Alarm
Thanks soo much for your review Joe! It seems like you may have our V1 system, as our V1S has made some vast improvements.
The upgraded hardware features include:
4G LTE Cellular back-up, upgraded from 3G
AT&T carrier option, in addition to T-Mobile
ZigBee communication between Scout Hub and sensors for improved connectivity. We also changed the communication from a mesh to a 1:1 connection with the hub
ZigBee and Z-Wave chipset in the hub
Increased drivers in sirens
Ventilation to increase the siren volume in Hub and Door Panel
Temperature sensors within each device
We have an affordable upgrade option available to all our V1 customers so please reach out with any questions. Because the system is completely customizable, more door panels and sirens can be added to your system to make it louder!
We take great pride in our customer service and I apologize that you weren't sent a faceplate for your sensor. Please send us an email or call and we can get that faceplate sent out to you immediately.
Stay Safe!
The upgraded hardware features include:
4G LTE Cellular back-up, upgraded from 3G
AT&T carrier option, in addition to T-Mobile
ZigBee communication between Scout Hub and sensors for improved connectivity. We also changed the communication from a mesh to a 1:1 connection with the hub
ZigBee and Z-Wave chipset in the hub
Increased drivers in sirens
Ventilation to increase the siren volume in Hub and Door Panel
Temperature sensors within each device
We have an affordable upgrade option available to all our V1 customers so please reach out with any questions. Because the system is completely customizable, more door panels and sirens can be added to your system to make it louder!
We take great pride in our customer service and I apologize that you weren't sent a faceplate for your sensor. Please send us an email or call and we can get that faceplate sent out to you immediately.
Stay Safe!
May. 17th, 2021
Verified Customer
Review Source
Brewskys Bar Metairie, LA
Sscout sucks and I paid a real alarm company to install a wired system b/c Scout's batteries go out randomly and the Scout alarm hasn't worked in months.
4 years ago
Reply from Scout Alarm
Thank you for your review of Scout Alarm! I'm sorry you're having troubles with your Scout System. It seems like you may have our V1 system, as the V1s has made some vast improvements that extend battery life to 1-3 years for sensors.
Please let us know if you are interested in the affordable upgrade program available to all our V1 customers who also receive free battery replacements with the older system. We also have plenty of troubleshooting steps and changes we can make that can help extend battery life to the V1S System.
If you ever need customer service, we will be happy to assist :)
Please let us know if you are interested in the affordable upgrade program available to all our V1 customers who also receive free battery replacements with the older system. We also have plenty of troubleshooting steps and changes we can make that can help extend battery life to the V1S System.
If you ever need customer service, we will be happy to assist :)
May. 17th, 2021
Verified Customer
Review Source
Alex Kolesnyk Austin, TX
They could start improve application, hardware and could be more innovative in what they do! All of what they supply is outdated by decades!
4 years ago
Reply from Scout Alarm
Hi Alex, Thank you for your review of Scout Alarm! We have an app update and new hardware in the works, and we hope to meet your expectations in the future.
Apr. 19th, 2021
