Frontpoint: Read 3,201 User Reviews From Real Homeowners

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Linda Covington, LA

Love Frointpoint. Only problem I've had is that the motion detector in my kitchen keeps falling off the wall. Wish there was another way to attach it to the wall. I have purchased command strips, and it continues to fall off. Other than that I am satisfied with Frointpoint.

7 years ago

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Abi Frisco, TX

Frontpoint is a 9.7 out of 10 overall, and I consider the security system to be best for smartphones. Great customer service reps, and the quality of the product is great! I will definitely use them again in the near future!

3 years ago

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Verified Customer

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Cherryl Burkey Vancouver, WA

Ease of use, no high pressure sale, no one in my home, customer support is awesome & in the US

2 years ago

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Verified Customer

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Moss Anne Easton, PA

If I have trouble, they are quick and clear with the solution! it's what I need

2 years ago

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Verified Customer

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Caren Paris Bartlett, TX

The equipment is not difficult to use and the people are knowledgeable when you have a problem.

2 years ago

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Verified Customer

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Laurie Sadler Edmonds, WA

Very attentive and patient in helping . She made sure I got all my questions answered.

2 years ago

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Verified Customer

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Debbie Gerdl Port Hueneme, CA

Easy to use and when there is a hiccup they are also able to get the system back on track.

2 years ago

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Verified Customer

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Rick Hilblom Washoe Valley, NV

2 years ago

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Verified Customer

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Walter W Chang San Jose, CA

Customer support is very good, problems usually resolved, e.g., re-enabling voice announcements for sensors

2 years ago

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Verified Customer

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Krystyna Baker North Palm Beach, FL

I like Frontpoint, but have some frustration with lack of good technology integration (IFTTT, Alexa is poor)

2 years ago

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Verified Customer

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Dominick miceli Lonsdale, AR

Never had any problems,they always help me trouble shoot if I have any questions

2 years ago

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Verified Customer

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Harmon Elburn, IL

Great customer service, people speak English that we can understand. System works well.

2 years ago

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Verified Customer

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Frank Pompano Beach, FL

Excellent customer service, easy installation of products, and value for the money.

2 years ago

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Verified Customer

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Dennis Willis Exeter, NH

Good service, but pricing is not competitive. Many other new services that are considerably less expensive with same features/options..

2 years ago

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Verified Customer

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Mark herich Saint Louis, MO

I have called more than a dozen times to get my account straightened out, yet I'm still getting threatening letters from Alarm.com saying my account is delinquent and monitoring is ending

2 years ago

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Verified Customer

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Fred

It is very convenient. The equipment that I received is not as user friendly as the older equipment was.

2 years ago

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Verified Customer

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Heather

The majority of the time it's great, but I've had a couple of false alarms.Their customer service is very helpful.

2 years ago

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Verified Customer

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Henry

It's very user-friendly. They're very easy to replace and install. They have good customer service.

2 years ago

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Verified Customer

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Charles

If we have a problem with any of our equipment they fix It. It's easy to Install.

2 years ago

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Verified Customer

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Reynaldo

They're always available. The equipment has a tendency to need to be replaced. They provide 24 hour feedback.

2 years ago

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Verified Customer

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Sheree A Williams East Taunton, MA

Frontpoint security system is very easy to install, customer service is great with troubleshooting!

3 years ago

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Verified Customer

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Gwyndalyn Cinaglia Ocean City, MD

Only service I would consider Needed a trustworthy company who I could count on

3 years ago

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Verified Customer

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Ray North Bend, OR

Have never experienced a non-alarm. Always prompt in response and courteous and helpful.

3 years ago

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Verified Customer

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Dennis Ann Arbor, MI

The service is the best part. They are very friendly. We never have problems with the system.

3 years ago

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Verified Customer

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Joseph Monroeville, NJ

Communication is clear and expedient. I have no concerns or issues. The price is good.

3 years ago

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Verified Customer

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Stephen Coronado, CA

The units could be smaller but it is easy to use and my questions are always answered whenever I call.

3 years ago

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Verified Customer

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Craig Virginia Beach, VA

Customer service is very responsive and the system was very easy to install and it survives.

3 years ago

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Verified Customer

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Jim Huntington Beach, CA

They have gone the extra mile and been very helpful. I have no problems with the system.

3 years ago

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Verified Customer

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Bill Raleigh, NC

When we need them they are very responsive but they could have a better home kit support.

3 years ago

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Verified Customer

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Don Lapeer, MI

Very good support offset by poorly designed control panel that requires 2 outlets to work, and is very hard to view.

3 years ago

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Verified Customer

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Janice G Fort Lauderdale, FL

They respond quickly and customer to trouble shoot problem or set equipment excellant

3 years ago

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Verified Customer

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William Powell Grants Pass, OR

system works, customer service is helpful and fast (and speaks english as primary language).

3 years ago

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Verified Customer

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James

App is very easy to use but there have been times when there is an issue with the connection sensors.

3 years ago

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Verified Customer

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Joseph Columbus, MS

The best security. They are very reliable and responsive. They ask the right questions when I call.

3 years ago

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Verified Customer

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Anthony Wayne, PA

Wireless and easy to do yourself. Whenever there are issues, they have fixed them right away.

3 years ago

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Verified Customer

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Anonymous Leander, TX

It is plenty good. The set up is basic and I like that I can track my door opening and that I can unlock and lock it.

3 years ago

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Verified Customer

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SAI B San Jose, CA

i like the way it works and connectivity plus clarity of video cams and the sensors etc

3 years ago

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Verified Customer

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Larry Batina Portland, OR

1. Easy to install; 2. Easy to access & view; 3. Good library of stored pictures

3 years ago

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Verified Customer

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Jon Silverberg Sheridan, IN

A very easy system to install and easy to work. Also, very quick response to alerts.

3 years ago

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Verified Customer

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CURT GUSTAFSON Vancouver, WA

Had a couple alarms ,frontpoint quickly responded , thankfully they were false alarms

3 years ago

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Verified Customer

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Lordson L Yue Los Altos, CA

Generally everything is fine. HW is a little behind competitors I feel and price is a little higher

3 years ago

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Verified Customer

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Lavina Clifton, NJ

It works perfectly well though there seems to be a problem every time I am out of town. It is accessible on mobile phones.

3 years ago

Reply from Frontpoint

thank you for bringing this to our attention. At Frontpoint, we take our customer's complaints very seriously and would like to address yours as soon as possible. Would you mind submitting the full details of your situation, as well as the address associated with your Frontpoint account to WeCare@frontpointsecurity.com? We look forward to hearing from you and to resolving your circumstances.

Jun. 4th, 2021

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Verified Customer

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Michael Richmond, TX

I find that their equipment is dependable, that is the best thing and it is easy to use.

3 years ago

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Verified Customer

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Matthew Greenville, SC

Frontpoint is very easy to use and they have good pricing and good customer service.

3 years ago

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Verified Customer

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Edward Pompano Beach, FL

High quality equipment but they are very difficult to get a hold of and I would like it if they considered an expansion on my customer service demands.

3 years ago

Reply from Frontpoint

Thank you for your feedback, at Frontpoint we take our customer complaints seriously and if there is anything we can do to resolve your circumstances please let us know at WeCare@frontpointsecurity.com

Jun. 1st, 2021

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Verified Customer

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Randy Longview, TX

The best thing about frontpoint are their rates and customer service. They are always courteous.

3 years ago

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Verified Customer

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David Caggiano Hawthorne, NY

Technical support is great! The install is super easy and the system works flawlessly.

3 years ago

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Verified Customer

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Seymour J Cohen Northridge, CA

I like the simplicity of the setup and the maintenance. Customer support is also very good.

3 years ago

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Verified Customer

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Anonymous Indio, CA

Equipment and service is excellent. They could improve by ensuring my Frontpoint Security system integrate with IFTTT

3 years ago

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Verified Customer

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Rick M Madison, WI

They provide service as listed. But if you die, they make it FRIGGING impossible to terminate service, and lie to cover up.

3 years ago

Frontpoint Reviews